WalkMe DAP
WalkMeExternal reviews
535 reviews
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Great DAP support
What do you like best about the product?
Thea community and solutions support. People sharing their own solutions and walkme's various promotion of intresting ways of configuring their own solutions.
What do you dislike about the product?
It has a steep learning curve. You do need to know CSS & JQuery for special configurations.
What problems is the product solving and how is that benefiting you?
User enablement and product adoption.
Great application to escape long releases
What do you like best about the product?
How easy it is to use and how fast you can release new flows
What do you dislike about the product?
Some functions are somewhat hidden, like automation for returning to previous step
What problems is the product solving and how is that benefiting you?
Customer satisfaction
Excellent tool
What do you like best about the product?
Able to make material savings in engineering effort + massively accelerate the process of getting relevant, properly targeted content in front of our customers
The team at WalkMe too is extraordinary to work with.
The team at WalkMe too is extraordinary to work with.
What do you dislike about the product?
Only gripe would be the documentation could be better-- there's a lot of features & to get up & runnin
What problems is the product solving and how is that benefiting you?
Engineering backlog is a big problem & content interventions are valuable to have but not valuable to allocate an engineer to biding. We can decouple content writing from engineering/deployment workflows which is a huge operating win
*****COME AND SEE WHAT BRINGS JOY IN THE CITY *****.
What do you like best about the product?
Since we started using Walkme, we have been experiencing breakthrough and productivity in our company.
It helps us to work smarter not harder.
It is very easy and simple to build content with Walkme.
Also, It has a very nice, responsive and supportive customer support team.
We have been able to achieve our business goals with Walkme.
Additionally, the editor is very easy to use.
It helps us to work smarter not harder.
It is very easy and simple to build content with Walkme.
Also, It has a very nice, responsive and supportive customer support team.
We have been able to achieve our business goals with Walkme.
Additionally, the editor is very easy to use.
What do you dislike about the product?
I would recommend Walkme.
Until today, i have never experienced any challenges.
Until today, i have never experienced any challenges.
What problems is the product solving and how is that benefiting you?
Content creation has never been easy without Walkme.
It supports multiple features and reporting capabilities.
Walkme is quick and easy to implement.
I like the community, the best part of Walkme.
Exceptional and responsive customer support team.
It supports multiple features and reporting capabilities.
Walkme is quick and easy to implement.
I like the community, the best part of Walkme.
Exceptional and responsive customer support team.
Transformational Business Value
What do you like best about the product?
I love that our WalkMe Center of Excellence can make it easier for our teams to do their jobs by providing solutions for their needs quickly, and with very little (if any) code on the business systems they use every day. WalkMe provided excellent training opportunities for all our builders, and introduced us to SolutionsATI, who continues to be a solid WalkMe partner.
What do you dislike about the product?
Our team is very well trained, so when we submit a support case, it often needs to be escalated through multiple levels, which can significantly increase the response time, delaying our ability to deliver the solutions that will help our users.
What problems is the product solving and how is that benefiting you?
We chose WalkMe as an in-app training tool to support the transition from Salesforce Classic to Salesforce Lightning. We've evolved our approach to process automation and enablement across a variety of platforms used by our customer-facing teams, resulting in significant time savings and an ROI on our WalkMe investment of ~400%. WalkMe helps our users get to where they need to be faster, and complete processes correctly the first time, with minimal support from other teammates.
Walkme has always been of great help. I highly recommend it.
What do you like best about the product?
I love Walkme. It has helped us to find solutions for our common problems and i highly recommend it. I like its interface which is so intuitive and straightforward, anyone can easily get started with it without any training. It is very easy to use and integrate and provides great option to create guidelines and tutorials. Also, i like how Walkme provides a very clear guidance at the moment of need.
What do you dislike about the product?
I don't have anything to add as a challenge. Overall, Walkme meets all our expectations.
What problems is the product solving and how is that benefiting you?
Walkme is very useful and very easy to configure and use. It's a brilliant and exceptional tool that answers a clear business needs. Since we started using it, we have experienced a very huge impact. Additionally, it is very easy to explain users different processes.
A game-changer for our business
What do you like best about the product?
My organization has had WalkMe for under a year, and multiple teams have already seen hundreds of thousands of dollars of ROI from their WalkMe implementations. It's been a great way to provide user guidance, improve usability of our existing software, and bring together a lot of resources that were previously scattered across multiple platforms and locations. We are moving towards a world where many of our employees are going to interact with WalkMe daily, and I'm excited for how much more we'll be able to get from our software when that happens. Customer support is also excellent, with a dedicated customer success manager (we love her!) , builder resources, and product help as we need it.
What do you dislike about the product?
Even though WalkMe is marketed as a low-code/ no-code solution, your builders will need to learn about HTML and CSS to really fully harness the tool on certain platforms. The editor also requires training to fully understand and use -- it's not immediately intuitive. If you purchase WalkMe, make sure you have one person (or several people!) who can devote a majority of their time to learning and building content.
What problems is the product solving and how is that benefiting you?
Data accuracy - Some processes in org are error-prone, and WalkMe is helping us validate that users are completing the processes correctly.
Resource centralization - We use WalkMe Resources to link out to important reference docs from the menu.
Automation of manual processes - We use WalkMe to remove repetitive clicks, which saves time and is popular with users.
Transition onto new platforms - We're implementng a new Salesforce platform, and WalkMe is being used for training and onboarding users.
Resource centralization - We use WalkMe Resources to link out to important reference docs from the menu.
Automation of manual processes - We use WalkMe to remove repetitive clicks, which saves time and is popular with users.
Transition onto new platforms - We're implementng a new Salesforce platform, and WalkMe is being used for training and onboarding users.
Work Smarter not Harder
What do you like best about the product?
WalkMe will absolutetly help your Team achieve their business goals whatever they might be. Building content with WalkMe is incredibly easy and their Customer Service and Technical Support Teams are an invaluable resource that assist you every step of the way.
What do you dislike about the product?
That currently my company doesn't utilize it more.
What problems is the product solving and how is that benefiting you?
WalkMe is helping alleviate training issues with our processes. They are also helping us decrease our ticketing center volume since the software is so easy to use the end users no longer have issues with the processes they were reaching out to our help center for assistance with.
Market leading Digital Adoption Platform
What do you like best about the product?
WalkMe allows us to deliver the best in-app guidance
What do you dislike about the product?
The cost of licenses and additional services
What problems is the product solving and how is that benefiting you?
WalkMe allows us to deploy new applications quicker without having to deliver traditional classroom training.
We love WalkMe.
What do you like best about the product?
WalkMe helps us create solutions to our common problems. The Community is the best part about WalkMe. Anytime we don't know the answer, or are looking for out of the box solutions, The Community is always there to brainstorm those ideas.
What do you dislike about the product?
There is a huge learning curve to utilizing the system effectively. It's just the nature of the system, since there are so many different ways to create content within the system. Learning which tool to use and when is the biggest key to success.
What problems is the product solving and how is that benefiting you?
WalkMe allows us to house all our onboarding content for welcoming a new user into our application. We no longer have to give in person or zoom trainings to end users. We give them a list of material to cover and run the goals reports to see that they have done so.
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