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Meaningful value additions with WalkMe!
What do you like best about the product?
- I have been working with WalkMe for the past 4+ years and the WalkMe product has definitely improved leaps and bounds from where it was when I picked it up
- Having experienced one other DAP tool, WalkMe offers more flexibility and customisation options.
- Integration with an organisation is for the most part very simple and challenges are only around internal organisational security policies or infrastructure constraints.
- Implementation of solutions is relatively straightforward and it is very easy to start building as a layman
- Customer support is one of the best I have seen being prompt and flexible in the variety of issues that you can reach out to support for
- Customer centric changes have been more prominent of late, organising events in different timezones that I can attend conveniently (yay) and extended support from our CSM Zak and Technical AM Melvin and the rest of the core WalkMe team that we work on a day to day basis have really come in clutch for priority projects
- Having experienced one other DAP tool, WalkMe offers more flexibility and customisation options.
- Integration with an organisation is for the most part very simple and challenges are only around internal organisational security policies or infrastructure constraints.
- Implementation of solutions is relatively straightforward and it is very easy to start building as a layman
- Customer support is one of the best I have seen being prompt and flexible in the variety of issues that you can reach out to support for
- Customer centric changes have been more prominent of late, organising events in different timezones that I can attend conveniently (yay) and extended support from our CSM Zak and Technical AM Melvin and the rest of the core WalkMe team that we work on a day to day basis have really come in clutch for priority projects
What do you dislike about the product?
- Limited support for certain platforms
- Editor application was buggy at times a few years back but has since improved and become more stable
- Editor application was buggy at times a few years back but has since improved and become more stable
What problems is the product solving and how is that benefiting you?
WalkMe primarily helps solving software onboarding and adoption.
Another area where WalkMe supports with is in-app communication of events and change management for applications. We consistently see > 85% views on the shoutouts.
Another minor area are solutions for BAU in different applications with varying degress of success - solutions include automations, data validation and user experience improvements.
Another area where WalkMe supports with is in-app communication of events and change management for applications. We consistently see > 85% views on the shoutouts.
Another minor area are solutions for BAU in different applications with varying degress of success - solutions include automations, data validation and user experience improvements.
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My experience with WalkMe has been nothing short than Amazing!
What do you like best about the product?
I love that WalkMe guides our users through complex tasks and allows them the ability to navigate through new applications and capabilities. In addition, Walk Me automates & simplifies tedius application steps, and provides multiple ways that we can gain a customer's attendion with shout outs, launchers etc., which helps to increase adapability. The platform's great and easy functionalities help to increase our team's bandwidth and allows us to work on more work items without interruption. Lastly, I love that the platform provides analytics related to application transitions! The reports can be simply be downloaded straight from the platform! Time saver and Game Changer!
What do you dislike about the product?
I cannot say that I dislike anything about WalkMe at this time! The platform is amazing and the support team is equally amazing! I have the best of both worlds!
What problems is the product solving and how is that benefiting you?
• Automated steps to reduce the number of steps to accomplish a task.
• Automated flows that start when user starts specific journeys to guide users on new flows to get them familiarized.
• Automated flows that start when user starts specific journeys to guide users on new flows to get them familiarized.
Senior Lead Project Manager & WalkMe Editor
What do you like best about the product?
With WalkMe, I confidently provide guidance and alerts without the hassle of lengthy PI planning.
What do you dislike about the product?
Learning to build with WalkMe can be challenging, requiring support for complex scenarios.
What problems is the product solving and how is that benefiting you?
Sure, here's the rewrite:
Thanks to WalkMe, we can now provide sales guidance with utmost precision, exactly where and when it is needed.
Thanks to WalkMe, we can now provide sales guidance with utmost precision, exactly where and when it is needed.
WalkMe / Schwab
What do you like best about the product?
I don't have the luxury of time to figure everything out on my own, so I really appreciate having access to someone who can help me learn quickly and share best practices, etc.
What do you dislike about the product?
When I need to modify content, little inconsistencies in how to go about it can be frustrating. For example, the CSS in one element might require Hex colors, RGB in another element, and RGBA elsewhere. This is just one example. Also, I keep running into situations where everything works 100% in Preview, but fails once published.
What problems is the product solving and how is that benefiting you?
On-screen help enables users to self-serve and learn/adopt more quickly.
Manager, HR Transformation
What do you like best about the product?
WalkMe is easy to build & test. Content is fully customizable to meet customer needs, including the "look and feel" of the tool. WM Insights is an extremely powerful and valuable component of the tool as it allows for visibility into not only ROI of solutions built but also insight into the requests users are searching to help builders meet end users where they need the help most.
What do you dislike about the product?
At times the tool can be a little glitchy and require more technical intervention than pitched. While identifying elements via "point and click" is sufficient a majority of the time, there is a need for builders to be somewhat tech-savvy to be able to troubleshoot without the assistance of WM.
What problems is the product solving and how is that benefiting you?
WalkMe is helping to promote new system functionality and help end users learn about the tool. We are also utilizing Smart Tips & Validation to help fill gaps in SuccessFactors system functionality to address data quality issues faced previously.
The Best user guidance for the new users of any application / product
What do you like best about the product?
No Coding. All user diagrams wil represent with flow diagrams
What do you dislike about the product?
Implementing loops is difficult in walk me
What problems is the product solving and how is that benefiting you?
Investing time for train the new users on the new features / product
Solving problems with WalkMe
What do you like best about the product?
The ability to address a wide range of business and user needs while helping users learn as they go.
What do you dislike about the product?
There are inevitably some features that I desire that WalkMe does not currently have, but overall, I'm impressed with their platform and solutions.
What problems is the product solving and how is that benefiting you?
Awareness of business critical information and promotions, completing complex processes that span multiple applications, driving new user adoption.
Walkme is a Exciting tool and Easy to Use
What do you like best about the product?
Walkme in terms of taking Surveys it is ver ease to use and adding the Questions is very easy to add, not only the Surveys the Shoutouts on the Application for reminding the user if any Urgent Notifications to be displayed for the End User.
What do you dislike about the product?
Walkme need to add fe additional features in terms of reutilizing the existing Usecase for looping it in multiple ways. Also they need to add nesting multiple queries in element level.
What problems is the product solving and how is that benefiting you?
Walkme Solves Business Problems like taking End USer Surveys, Providing Notifications to the Specific users effectively using segmentation. Not only this they have few features like Smartwalkthru's for USerGuidance which will benefit by step by step process.
Best UserGuidance Software
What do you like best about the product?
The best thing which I liked from Walkme is that the Software is easy to use with multiple create features like Smartwalkthru's. shoutout'....... And its best in terms of creating our generic flows in a simple way with less time
What do you dislike about the product?
As of now I am good with Walkme Features, but suggestion I want to provide is that if Walkme adds additional features it will be more benefit to the User which can create a flows in a effective way
What problems is the product solving and how is that benefiting you?
Walkme Solves Business Problems like avoiding the tarinings for new users, the best thing is that we can add segment to the new users specifically and play the User guidances, so new trainee can understand the step by step process in efeective way which solve the problems of multiple tarining sessions.
Walkme Editor
What do you like best about the product?
Walkme is best tool in terms of userguidance flows and custom validations. The good thing in Walkme is it's simple to use and to create n number of flows for user guidance. It enhances the user Interaction in abetter way of understanding the application.
What do you dislike about the product?
In Walkme i dislike is that when there are multiple elements with similar Elements its quite complex to achieve the desired result for partcular eleemnt to highlight that partcular field among it.
What problems is the product solving and how is that benefiting you?
Walkme solves the problem of Userguidance and it enhances the end user experience in interacting with application, It reduces the coding effort by integrating with the application.
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