WalkMe DAP
WalkMeReviews from AWS customer
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Walkme review
What do you like best about the product?
Very versatile and easy to integrate from a technical perspective. We have deployed it on over 7 tools and platforms within HP over the last 3 years, very easily and smoothly.
The insights capability is their biggest strenght in terms of being able to capture user engagement and tool usage.
Their support team is always fast and ready for a challenge.
The insights capability is their biggest strenght in terms of being able to capture user engagement and tool usage.
Their support team is always fast and ready for a challenge.
What do you dislike about the product?
Areas of improvements would be ease of accessing and configuring the data and insights in their platform.
What problems is the product solving and how is that benefiting you?
Accelerate tool adoption
Step-by-step guidance and self-help to enable users execute tasks
Increase user productivity & experience
Tool training and updates delivered at the point of consumption as soon as available
Ensure data entry accuracy through data rules automation
Use analytics to continually improve processes
Personalize by role, persona, market
Step-by-step guidance and self-help to enable users execute tasks
Increase user productivity & experience
Tool training and updates delivered at the point of consumption as soon as available
Ensure data entry accuracy through data rules automation
Use analytics to continually improve processes
Personalize by role, persona, market
Very useful and resourceful digital tool
What do you like best about the product?
Walkme can help us add last minutes messages or add useful tooltips in our systems, as well as it helps us with some automations and insights! The support team is also great!
What do you dislike about the product?
Sometimes you might need some CSS expertise but the support team can help with this.
What problems is the product solving and how is that benefiting you?
It helping our users with online training, to find resources and with even a bot.
WalkMe Walks the Talk
What do you like best about the product?
I'm thoroughly impressed with WalkMe and how it empowers us to create content without relying on developer resources. This capability is a significant advantage for our company, as our development team is often stretched thin. With WalkMe, we can swiftly deploy tutorial guides that demonstrate to our users how effortlessly they can navigate our site.
Additionally, we greatly value the insights provided by the site tracking and recorded sessions, which help us understand user behavior better. The support team has been phenomenal throughout the entire process, and the product team has been exceptionally responsive to our needs. WalkMe delivers both an outstanding product and excellent customer service!
Additionally, we greatly value the insights provided by the site tracking and recorded sessions, which help us understand user behavior better. The support team has been phenomenal throughout the entire process, and the product team has been exceptionally responsive to our needs. WalkMe delivers both an outstanding product and excellent customer service!
What do you dislike about the product?
I wish there were an easier way to develop smart walk thrus for PC desktop and Mobile web. Currently there are a lot of duplicate steps that needs to be done that could be streamlined, like the creation of segments which has to be created sperately in PC vs. mobile web. That said, their product team has already expanded the functionalty for mobile web and I'm hopeful they will continue to improve in this area over time. They really do listen to the end users which is rare and truly appreciated.
What problems is the product solving and how is that benefiting you?
We are able to create intuitive and emersive interactive guides to show our members how easy our site is to use. We created gamification techniques using WalkMe that reward members for doing scavenger hunts on the site. We also use the menu option which allows members to ask questions and we can service up segmented videos or guided tours based on their query. We can also report on all the search terms entered in that menu which gives us vauable insight on what we need to build to support member needs.
Amazing customer service
What do you like best about the product?
The solution is relatively easy to learn and use. When there are glitches that I can't figure out. WalkMe support comes to the rescue and offers amazing support. They will dig in and resolve even when the solution isn't readily apparent.
What do you dislike about the product?
Nothing to dislike at the moment .......
What problems is the product solving and how is that benefiting you?
Making an older application that isn't inheriantly easy to use better. Implementing new workflows and taking advantage of more features of the underlying tool to support Enterprise Architecture.
Possibilities are infinite
What do you like best about the product?
Overall the way the product is set up to overlay over systems is great for more niche systems to still be able to provide automation and training benefits. It seems that possibilities on where you can take it are endless. Also impressed with the ability of novice staff to learn to build on Walkme
What do you dislike about the product?
We are still adapting to making this relevant for more experienced users
What problems is the product solving and how is that benefiting you?
Complex processes and providing learning the in workflow
Good product making feature adoption easy
What do you like best about the product?
Easy to showcase our new enhancements to speed up awareness and adoption of the development investment.
What do you dislike about the product?
Has taken a bit to get our segmentation up and running, but this is largely a factor of our complex IT environment.
What problems is the product solving and how is that benefiting you?
Helped us grow our digital adoption of new features and enhancements. Seen a greater than 2.5x rate of adoption of new developments.
Procurement Specialist
What do you like best about the product?
What I like about Walkme is the on line "step by step" guidance on how to use the system application. The elimination of using working instructions is too timing and frustrating for our business and the customer.
The best thing I personally like is the ActionBOT. Since, buildng an ActionBOT on our sourcing system the business stakeholders and customers are absolutely loving it. We have been receivd fantastic feedback and working on building it to accomodate the business stakeholders requirement and needs.
The best thing I personally like is the ActionBOT. Since, buildng an ActionBOT on our sourcing system the business stakeholders and customers are absolutely loving it. We have been receivd fantastic feedback and working on building it to accomodate the business stakeholders requirement and needs.
What do you dislike about the product?
The least helpful of WalkMe is not being able to use the "on screen" element when using it on Ariba, I'm not a jquery coding expert and when I have to end up having to use this solution I need walkme support assistance to "trial and error" the best jquery solution for the scenario I am working on.
Wish the product can identiy on screen elements for more complex solutions in the near future.
The downside of WalkMe is - when you have published a solution and then play it again, sometimes it works and then sometimes it doesnt't with Ariba. Not sure if this is a product problem when using Walkme for Ariba or the inconsistency, or the length of the steps within the SWT, not sure but this is what I find sometimes.
Wish the product can identiy on screen elements for more complex solutions in the near future.
The downside of WalkMe is - when you have published a solution and then play it again, sometimes it works and then sometimes it doesnt't with Ariba. Not sure if this is a product problem when using Walkme for Ariba or the inconsistency, or the length of the steps within the SWT, not sure but this is what I find sometimes.
What problems is the product solving and how is that benefiting you?
Reducing Service Tickets and helping for our customers to selve service.
ActionBOT is the "key" with the connected SWT - is working like a dream and making our business stakeholders very happy!
ActionBOT is the "key" with the connected SWT - is working like a dream and making our business stakeholders very happy!
Pretty good tool and service, always trying to improve or add new features
What do you like best about the product?
Walkme is a great tool to not only guide users on how they are to do what they are to do in the system but also can compliment the system with it's limitations. For example, if there is a system limitation to block users from doing certain actions based on certain criteria that the system cannot be customised to do so, WalkMe is great add-on to make this possible.
Another great feature is the ActionBot which allows interaction with users in a conversation format based on the scenario that users is facing. Not only can this reduce the number of support tickets, users can get the help and assistance 24/7 without waiting for someone to get back to them and the bot can also be linked to a walk-through to guide users on where to go and what they are to watch out based on the scenario they are going through.
Another great feature is the ActionBot which allows interaction with users in a conversation format based on the scenario that users is facing. Not only can this reduce the number of support tickets, users can get the help and assistance 24/7 without waiting for someone to get back to them and the bot can also be linked to a walk-through to guide users on where to go and what they are to watch out based on the scenario they are going through.
What do you dislike about the product?
WalkMe is not that good on pages partially with iframes and partially without, in terms of performance. For example, if WalkMe was used to block user from clicking a button, because of the time to load the launcher on the button on the screen on an Ariba page, user may be able to click the button before the launcher appears to do what it was built for.
It is not that great if you need to auto-play few things on the same screen as well or would like to auto-play few things sequentially as it currently does not have the ability to do so.
It is not that great if you need to auto-play few things on the same screen as well or would like to auto-play few things sequentially as it currently does not have the ability to do so.
What problems is the product solving and how is that benefiting you?
Instead of the support team reaching to users one by one and guiding them through the screen to perform the how-to steps, WalkMe is doing so for them. This not only improve efficiency but also reduce the number of tickets raised to the support team so that the support team can work on more challenging issues than doing this repeatedly.
WalkMe can also help us to understand what other areas are users facing issues so that we can build more solutions that users need in the tool to help with with their work, especially if it is something that they are not doing everyday and thus may not remember the steps on top of their mind.
WalkMe can also help us to understand what other areas are users facing issues so that we can build more solutions that users need in the tool to help with with their work, especially if it is something that they are not doing everyday and thus may not remember the steps on top of their mind.
The Sky is the Limit - Just do it! (not Nike...WalkMe!)
What do you like best about the product?
Remember that pair of shoes that you were skeptical about at first, and then you got them broken in and they became your favorite pair?
I too was skeptical about WalkMe when I started this journey just over a year ago. Now it is our go to solution for our salesforce platform and we are constantly looking to expand to other platforms.
Have a new feature you want to introduce? Create a Shoutout (pop--up) to give it to users right in their flow of work.
Link that shoutout to a smart walkthrough to show them how to access or use the new feature. Toss some smart tips on fields to help them better understand what to enter, or possible even some validation to ensure they're entering what you want them to.
and we've only begun to scratch the surface of how walkme can help make your team more efficient, reduce errors, ensure compliance, communicate more effectively, and much more.
We started out with small items and have continued to gain the confidence of the business and grow. The started out with the business super unsure about what we were doing and now they come to me constantly with asks on how we can support what they're doing. They have even asked us to do some things our dev team couldn't do in the actual system, but WalkMe can make it happen!
Note that they WalkMe truly does want you to succeed and they have a community and their support team who are all spectacular if you run into a snag and need some assistance.
So it may take a little learning to get up and running, but once you're there it's a game changer!
I too was skeptical about WalkMe when I started this journey just over a year ago. Now it is our go to solution for our salesforce platform and we are constantly looking to expand to other platforms.
Have a new feature you want to introduce? Create a Shoutout (pop--up) to give it to users right in their flow of work.
Link that shoutout to a smart walkthrough to show them how to access or use the new feature. Toss some smart tips on fields to help them better understand what to enter, or possible even some validation to ensure they're entering what you want them to.
and we've only begun to scratch the surface of how walkme can help make your team more efficient, reduce errors, ensure compliance, communicate more effectively, and much more.
We started out with small items and have continued to gain the confidence of the business and grow. The started out with the business super unsure about what we were doing and now they come to me constantly with asks on how we can support what they're doing. They have even asked us to do some things our dev team couldn't do in the actual system, but WalkMe can make it happen!
Note that they WalkMe truly does want you to succeed and they have a community and their support team who are all spectacular if you run into a snag and need some assistance.
So it may take a little learning to get up and running, but once you're there it's a game changer!
What do you dislike about the product?
Sometimes element selection does not work consistently and you have to use a jquery solution. This is something they're constantly working to improve with DeepUI. This is also very platform dependent. In my experience this is an edge case issue. Only other item to note would be that support can sometimes pass tickets around and different people answer you with sometimes redundant asks to things you may have already tried.
What problems is the product solving and how is that benefiting you?
WalkMe is solving numerous things for us from changing our communication strategy and making it more effective to helping users better adopt existing and new processes. Ultimately we're creating more competent associates that are able to perform tasks more efficienetly. This results in them being able to provide better customer service and make more sales, in turn leading to more revenue for the organization. WalkMe is also allowing us to change how we onboardin associates, enabling us to streamline the process and get an associate up to speed faster.
WalkMe is a valuable asset
What do you like best about the product?
WalkMe enhances User Self-Sufficiency. It reduces dependency on support teams, saving valuable time and energy. It also adapts to our specific needs. I love the flexibility and usability of this product.
What do you dislike about the product?
I felt I needed to further my technical education to use this tool efficiently, but they have been with me every step of the way and provided free education at the level I needed it, when I needed it, for as long as I needed it.
What problems is the product solving and how is that benefiting you?
It provides instant information to the end user in response to product changes. It's also a great tool for our implementation team to leverage to encourage user self-help after initial live training.
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