WalkMe DAP
WalkMeReviews from AWS customer
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Great support for a comprehensive product
What do you like best about the product?
I like the customization options available in WalkMe. The support from Ben and Kris has been appreciated and allowed me to use the tools more efficiently.
What do you dislike about the product?
WalkMe has a pretty steep learning curve. When an interaction doesn't work the way you planned, troubleshoooting can be tricky.
What problems is the product solving and how is that benefiting you?
WalkMe provides in-app support for employees using Guidewire Policy Center and Billing Center. Using smart tips, smart walk-throughs, and shout-outs, agents are able to get information immediately to help them do their jobs without having to track down someone to answer questions.
WalkMe is great!
What do you like best about the product?
I enjoy that we can make quick communications and updates!
What do you dislike about the product?
The build up time for a designer to get used to the platform.
What problems is the product solving and how is that benefiting you?
WalkMe is solving a communication problem for us by allowing us to eliminate redundancies.
WalkMe is a Game Changer for Any Company
What do you like best about the product?
I think WalkMe has the opportunity to be used by any company. Their applications are endless as it can fill the role of development, customer service, training, and most roles at the company. I think that by plugging in on top of any website, WalkMe is truly a multi-faceted solution. WalkMe's customer support is also excellent. Programming WalkMe after the training is easy, but getting help from WalkMe support is easy as well. We've now integrated it on 3 different tools, and have supplemented a lot of our training capacity with it. Our users use it constantly as an aid to their adoption of our tools. I think another factor to consider is the ease of implementation with tools seamlessly being deployed to customers through a snippet in our tools.
What do you dislike about the product?
I think the improving automatic selection is helpful, but it does not solve all problems that are encountered with building WalkMe. There is still a learning curve, and I think users just need to be prepared for that.
What problems is the product solving and how is that benefiting you?
WalkMe is solving our digitial adoption problem and helping our customers hit their training goals. I think digitial adoption is a newer field and that most people don't realize that most people struggle to learn new technology. We've used WalkMe to make that easier and to supplement our training department's efforts.
A Powerful and Evolving Tool for Digital Adoption
What do you like best about the product?
Having worked with WalkMe for over five years, I have consistently found it to be an exceptional tool for digital adoption. The extensive support and vibrant community surrounding WalkMe are incredibly valuable, particularly given the tool's complexity and vast potential. The constant evolution of WalkMe, with frequent updates and new functionalities for both end users and builders, ensures that it remains at the forefront of the industry. This continuous innovation allows for the creation of more sophisticated and effective solutions, enhancing the overall user experience.
What do you dislike about the product?
One of the challenges I face with WalkMe is navigating its multiple platforms, such as the Editor, Console, Insights, Community, and Admin Center. The dispersion of features across these different areas can be confusing and sometimes cumbersome, as it is not always clear where specific functionalities are located. Additionally, keeping up with the rapid pace of changes, updates, and new functionalities can be demanding, making it a challenge to stay current and fully leverage the tool's capabilities.
What problems is the product solving and how is that benefiting you?
WalkMe is solving the problem of software navigation and user onboarding within our organization's Workday application. With a workforce of over 4,000 team members, ensuring that everyone can efficiently and effectively use Workday is critical. WalkMe helps by providing intuitive, in-app guidance and support, which significantly reduces the learning curve associated with new features and processes in Workday. This not only enhances user productivity but also minimizes the time spent on troubleshooting and training. By enabling our team members to navigate Workday more easily, they can focus more on their core responsibilities, ultimately boosting overall efficiency and job satisfaction.
Digital adoption platform to simplify user experience
What do you like best about the product?
WalkMe is user-friendly, both for end-users and administrators. Creating and managing walkthroughs and other content is straightforward, even for non-technical users.
What do you dislike about the product?
WalkMe is relatively expensive. The addition of WalkMe overlays and guidance can impact the performance of the underlying software application.
What problems is the product solving and how is that benefiting you?
WalkMe can automate repetitive tasks and processes, allowing users to focus on more strategic activities. This helps to reduce errors and increase efficiency.
Effective and Robust User Friendly Tool
What do you like best about the product?
Everyone I have interacted with at WalkMe as been incredibly helpful, kind, and over and above offering to help ensure we resolve issues. This is incredibly important not only with our first experience using WalkMe, setting a positive tone, but moving forward building trust and reassurance.
What do you dislike about the product?
There were some initial calibration/latency issues, however, the entire team was very responsive in working to resolve.
What problems is the product solving and how is that benefiting you?
Solves the problem with user adoption in learning and development training, resources, functionality. WalkMe does a nice job of guiding the user through segmented steps to complete a process or task.
There's nothing that WalkMe can't do!
What do you like best about the product?
The application is so easy to learn and implement and is very handy to solove problems that would normally take an engineer weeks to build in the websites code. Aside from the application itself, WalkMe's support and customer service is the best I've experienced with any company.
What do you dislike about the product?
The only challenge I've had is that sometimes a process can work in the QA environment but not in the Prod environment once it's deployed. There are many intricacies in a browser that can cause it to fail but once it is working it's great.
What problems is the product solving and how is that benefiting you?
WalkMe not only improves adoption of our platform but it provides features that would otherwise require coding. One such problem it has resolved is that it can check several data fields to ensure they contain at least 2 time entries using a regex. It's also enabled us to capture valueable end user feedback via it's survey functionality.
WalkMe is a great solution for our organization
What do you like best about the product?
It's great to bridge the knowledge/traning gap for our team members
What do you dislike about the product?
Could use some more pre-packaged solutions
What problems is the product solving and how is that benefiting you?
Walk-thrus provide step by step instructions for team members for processes they don't use all the time, and may not remember how to successfully complete.
Shoutouts provide reminders to team members for actions they need to take
Links provide team members a quick way to access important programs and support areas
Shoutouts provide reminders to team members for actions they need to take
Links provide team members a quick way to access important programs and support areas
WalkMe Setup in Production Environment
What do you like best about the product?
Easy to use and to apply changes as needed
What do you dislike about the product?
So far with my limited experience, I'm not liking how the WalkMe Smartips may move around screens depending on the resolution.
What problems is the product solving and how is that benefiting you?
Haveing had too many issues at this point. Some unexpected results have occured that I can fix on my own. But some needed a WalkMe rep.
Day Zero Building + Community = Success
What do you like best about the product?
What I like most about WalkMe is that since the day the tool was handed to me, I could create something.
When it comes to day zero enablement, the only blocker is the builder's desire to do better with every build. There are solutions that can be built with no code, but what this does is that it actually buys the builder time until they can learn how to make a more refined solution that may require 'low/little code'.
The community has been great for up leveling my skills. There is so much knowledge and so many people happily willing to share that knowledge.
When it comes to day zero enablement, the only blocker is the builder's desire to do better with every build. There are solutions that can be built with no code, but what this does is that it actually buys the builder time until they can learn how to make a more refined solution that may require 'low/little code'.
The community has been great for up leveling my skills. There is so much knowledge and so many people happily willing to share that knowledge.
What do you dislike about the product?
We are a tech company, so our implementation was a little less conventional. So it did require a series of support calls in order to make our instance work the way it was intended. After it was sorted, I don't see us using any other solution.
What problems is the product solving and how is that benefiting you?
Scaleability of service
Engineer Support
Change Management
Business to client notifications
Providing an enablement ecosystem (Support Site + LMS + WalkMe Content)
Creating scenario based assessments
Generating product qualified leads
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Both seeing the need and due to our team's contributions to these, my organization has created Digital Adoption specific roles.
Engineer Support
Change Management
Business to client notifications
Providing an enablement ecosystem (Support Site + LMS + WalkMe Content)
Creating scenario based assessments
Generating product qualified leads
------------
Both seeing the need and due to our team's contributions to these, my organization has created Digital Adoption specific roles.
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