WalkMe DAP
WalkMeReviews from AWS customer
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Awesome Training Tool!
What do you like best about the product?
WalkMe is an incredibly versatile tool. It enables companies to meet learners exactly where they are, both in product as well as in their learning journey.
On top of that, they have great customer support (extra shoutout to our CSM!) and training materials that support using WalkMe and making sure you are using all of the features in the best possible way for your company!
On top of that, they have great customer support (extra shoutout to our CSM!) and training materials that support using WalkMe and making sure you are using all of the features in the best possible way for your company!
What do you dislike about the product?
When testing something I built in WalkMe, if something fails, I can't always find an error message to easily understand why it failed.
What problems is the product solving and how is that benefiting you?
WalkMe is notifying users about new features and helping train users on how to use the features. This is resulting in fewer calls to our support teams and allowing our users to become more self-sufficient and confident using our product.
WalkMe = great for users AND for boosting L&D visibility in the organization
What do you like best about the product?
WalkMe is pretty easy to use once you get through the initial onboarding. We use it for a variety of software products/use cases in my organization and I'm the primary user for one product. Within the last year, I've started making greater use of the insights dashboard to help quantify the impact of instructional design efforts (e.g., clicks, views, time spent). In some ways, we use it as a proxy for a full LMS. Our Product team loves that they don't need to take responsibility for integrating learning content into the software directly.
What do you dislike about the product?
Bits of the implementation can be challenging or overly technical, but usually the customer support function does a great job of addressing my concerns. My CSM, Ben Hancock, is very responsive and offers me great insights about topics to explore next.
What problems is the product solving and how is that benefiting you?
We do not have an LMS, and don't have an easy way to monitor which of our users have consumed which content, when, how long, etc. We use WalkMe in collaboration with Seismic (content management system) to get really detailed customer usage metrics, down to who is searching for which terms most frequently in our help menu. The most prevalent WalkMe interactions are with our menu (i.e., Searches and launching Resources). We also often use Walkthroughs, Shoutouts, and SmartTips. Ben is helping me explore Onboarding Tasks next.
Support is very heplful
What do you like best about the product?
Ease of use, user friendliness and that the customer support takes special attention to your request.
What do you dislike about the product?
It has limitations on certains specific things
What problems is the product solving and how is that benefiting you?
Onboarding processess
Walk Me for ACE
What do you like best about the product?
Walk Me is a great tool to use during and after new hire training.
What do you dislike about the product?
I feel that sometimes instead of answering questions we are forced to have a meeting to discuss. Noe evrything has to be a meeting.
What problems is the product solving and how is that benefiting you?
Answers employee questions while using the systems
Great support for a comprehensive product
What do you like best about the product?
I like the customization options available in WalkMe. The support from Ben and Kris has been appreciated and allowed me to use the tools more efficiently.
What do you dislike about the product?
WalkMe has a pretty steep learning curve. When an interaction doesn't work the way you planned, troubleshoooting can be tricky.
What problems is the product solving and how is that benefiting you?
WalkMe provides in-app support for employees using Guidewire Policy Center and Billing Center. Using smart tips, smart walk-throughs, and shout-outs, agents are able to get information immediately to help them do their jobs without having to track down someone to answer questions.
WalkMe is great!
What do you like best about the product?
I enjoy that we can make quick communications and updates!
What do you dislike about the product?
The build up time for a designer to get used to the platform.
What problems is the product solving and how is that benefiting you?
WalkMe is solving a communication problem for us by allowing us to eliminate redundancies.
WalkMe is a Game Changer for Any Company
What do you like best about the product?
I think WalkMe has the opportunity to be used by any company. Their applications are endless as it can fill the role of development, customer service, training, and most roles at the company. I think that by plugging in on top of any website, WalkMe is truly a multi-faceted solution. WalkMe's customer support is also excellent. Programming WalkMe after the training is easy, but getting help from WalkMe support is easy as well. We've now integrated it on 3 different tools, and have supplemented a lot of our training capacity with it. Our users use it constantly as an aid to their adoption of our tools. I think another factor to consider is the ease of implementation with tools seamlessly being deployed to customers through a snippet in our tools.
What do you dislike about the product?
I think the improving automatic selection is helpful, but it does not solve all problems that are encountered with building WalkMe. There is still a learning curve, and I think users just need to be prepared for that.
What problems is the product solving and how is that benefiting you?
WalkMe is solving our digitial adoption problem and helping our customers hit their training goals. I think digitial adoption is a newer field and that most people don't realize that most people struggle to learn new technology. We've used WalkMe to make that easier and to supplement our training department's efforts.
A Powerful and Evolving Tool for Digital Adoption
What do you like best about the product?
Having worked with WalkMe for over five years, I have consistently found it to be an exceptional tool for digital adoption. The extensive support and vibrant community surrounding WalkMe are incredibly valuable, particularly given the tool's complexity and vast potential. The constant evolution of WalkMe, with frequent updates and new functionalities for both end users and builders, ensures that it remains at the forefront of the industry. This continuous innovation allows for the creation of more sophisticated and effective solutions, enhancing the overall user experience.
What do you dislike about the product?
One of the challenges I face with WalkMe is navigating its multiple platforms, such as the Editor, Console, Insights, Community, and Admin Center. The dispersion of features across these different areas can be confusing and sometimes cumbersome, as it is not always clear where specific functionalities are located. Additionally, keeping up with the rapid pace of changes, updates, and new functionalities can be demanding, making it a challenge to stay current and fully leverage the tool's capabilities.
What problems is the product solving and how is that benefiting you?
WalkMe is solving the problem of software navigation and user onboarding within our organization's Workday application. With a workforce of over 4,000 team members, ensuring that everyone can efficiently and effectively use Workday is critical. WalkMe helps by providing intuitive, in-app guidance and support, which significantly reduces the learning curve associated with new features and processes in Workday. This not only enhances user productivity but also minimizes the time spent on troubleshooting and training. By enabling our team members to navigate Workday more easily, they can focus more on their core responsibilities, ultimately boosting overall efficiency and job satisfaction.
Digital adoption platform to simplify user experience
What do you like best about the product?
WalkMe is user-friendly, both for end-users and administrators. Creating and managing walkthroughs and other content is straightforward, even for non-technical users.
What do you dislike about the product?
WalkMe is relatively expensive. The addition of WalkMe overlays and guidance can impact the performance of the underlying software application.
What problems is the product solving and how is that benefiting you?
WalkMe can automate repetitive tasks and processes, allowing users to focus on more strategic activities. This helps to reduce errors and increase efficiency.
Effective and Robust User Friendly Tool
What do you like best about the product?
Everyone I have interacted with at WalkMe as been incredibly helpful, kind, and over and above offering to help ensure we resolve issues. This is incredibly important not only with our first experience using WalkMe, setting a positive tone, but moving forward building trust and reassurance.
What do you dislike about the product?
There were some initial calibration/latency issues, however, the entire team was very responsive in working to resolve.
What problems is the product solving and how is that benefiting you?
Solves the problem with user adoption in learning and development training, resources, functionality. WalkMe does a nice job of guiding the user through segmented steps to complete a process or task.
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