WalkMe DAP
WalkMeReviews from AWS customer
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Make the most of your IT investments with WalkMe
What do you like best about the product?
WalkMe's combination of analytics and solutions gives customers a powerful tool to understand their users, to provide users just-in-time support right at their points of need, and to see higher & faster adoption rates. The product itself is also easy to learn, use, and scale throughout multiple applications.
What do you dislike about the product?
When building solutions, the "select-element" function is still not as reliable as using jQuery. However, "select-element" is still the preferred and recommended choice by WalkMe. Though jQuery may be more time consuming and harder to learn, I often go against this WalkMe recommended choice in order to provide the best solution possible for my fellow builders and users. I'd rather train builders on jQuery and have an absolutely reliable solution for the user.
What problems is the product solving and how is that benefiting you?
WalkMe is giving product and program managers a route to faster user adoption of their new software and software changes. WalkMe's analytics provide insights into user behavior and helps alleviate the tedious tasks normally associated with identifying user pain-points, roadblocks, and barriers. The data doesn't lie, therefore when properly interpreted, leaders can begin utilizing WalkMe's solutions to address issues such as incomplete user onboarding, low feature adoption, data entry errors, and other user knowledge issues. These are just a few of the issues WalkMe addresses for me daily as I help my clients create their digitial adoption strategy, identify their needs, build solutions, and constantly review and iterate.
good but complex
What do you like best about the product?
there is alot of custom fields and the css feature is a bonus
What do you dislike about the product?
walkthrough can get complicated if a process has certain peramiters on screen dependent on other info.
What problems is the product solving and how is that benefiting you?
hosting help videos walkthrough guids and link to support
Easy to use, easy to impress.
What do you like best about the product?
The product for which I use WalkMe is brand new to our company and the users need a lot of help navigating it. I've found WalkMe to be a relatively simple way to help users make sense of what they are seeing on their screens. I lack a technical background, but have found it is pretty easy to build on-screen elements and add documents and links to external sites that the users access frequently. The WalkMe community site has been incredibly helpful when I have questions, run into problems, or just need inspiration.
What do you dislike about the product?
For me personally, I find that the organization of the Digital Adoption Institute modules is a bit confusing. It is not always clear to me how to proceed through all of the lessons. I've found more support and answers via the community forums. I have also had to work around some limitations when it comes to an on-screen element being "recognized" by WalkMe in order to trigger a SmartTip, Walk-Thru, etc.
What problems is the product solving and how is that benefiting you?
We are currently using WalkMe in a system that is new to our company and is being continually updated. Users don't always have time to go out of their way to check our intranet pages for the latest communications about system upgrades. With WalkMe, we are able to link these communications directly on the page they're working on, add ShoutOuts to highlight important changes, and include various forms of SmartTips so that users have no doubt how to use a specific field, or what to include in a text field.
A Review of WalkMe from an Admin's Perspective
What do you like best about the product?
As an admin overseeing our organisation's MIS, WalkMe has been invaluable. It's my own UI on top of a third party application. Setting it up took some effort, but with WalkMe's support, we got everything running smoothly. It's now an essential part of our platform that helps our users navigate new or complex processes. WalkMe has become a go-to solution for navigating users through our daily processes.
What do you dislike about the product?
The main issue is when the third party website changes and I need to reconfigure WalkMe walk-throughs to cater for the changes.
What problems is the product solving and how is that benefiting you?
WalkMe gives my company it's own UI on top of a third party platform. We use that to notify our users about updates to the platform, operational changes, and give them general tips & tricks on their daily productivity.
Using WalkMe for Travel
What do you like best about the product?
There are many functions that can be used to point out different things or walk thru the workflow.
What do you dislike about the product?
Some of the smart tip features do not interact well with the UI all of the time.
What problems is the product solving and how is that benefiting you?
Newer travel agents can be guided by WalkMe instead of having to look in various resources.
Very useful user guidance platform that is easily manageable without extensive need for programming.
What do you like best about the product?
From a developer perspective, it is simple to create and upload content.
We mainly utilized the Smart Tip, Smart Walkthrough and Shout Out Features. The learning curve is minimal for such program which is impressive. There is no need for coding for majority of the time.
We mainly utilized the Smart Tip, Smart Walkthrough and Shout Out Features. The learning curve is minimal for such program which is impressive. There is no need for coding for majority of the time.
What do you dislike about the product?
It would help if WalkMe has better version control and features to support collaboration for multiple developers.
There is no version/user control or automated back up function.
There is no version/user control or automated back up function.
What problems is the product solving and how is that benefiting you?
The need to guide new and occasional users without committing large amount of SME's time.
We have a change management platform that touches all users within the organization.
However, not everyone is familair with navigation of the software since it is not part of daily routine for most.
In such scenario, WalkMe has been helpful in supporting the occasional users at point of use instead of handholding by subject matter expert.
We have a change management platform that touches all users within the organization.
However, not everyone is familair with navigation of the software since it is not part of daily routine for most.
In such scenario, WalkMe has been helpful in supporting the occasional users at point of use instead of handholding by subject matter expert.
WalkMe has successful for our organization providing help text and guidance.
What do you like best about the product?
The smarttips and the walkthrus, I believe they are easy to understand and provide guidance.
What do you dislike about the product?
The selection of elements when building can be frustrating.
What problems is the product solving and how is that benefiting you?
Allowing users to be self-sufficent without having to call the service desk.
Great app to support SFDC users!!
What do you like best about the product?
Its versatility, you can use it for communications, trainings , warnings and more else.
What do you dislike about the product?
If you are not a professional developer there are tricky thinks that you need to know.
What problems is the product solving and how is that benefiting you?
Almost training and communications.
A company that truly wants to see you succeed
What do you like best about the product?
The think I like best about WalkMe is it's constant evolution and improvement to keep up to date with technical advances and challenges. We have now implemented WalkMe on 7 systems at my currently company and I've completed 41 implementations in total over my time working with the software. It shows the diversity of systems that the platform can be added to and how it adds benefits across different processes and teams. The WalkMe team have been very supportive in working with our builders to enjoy that our projects are successful and have shared in our commitment to simplify processes and improve the use of the systems for our users.
What do you dislike about the product?
The only dislike I has is dealing with support staff who are new to the software and haven't yet had the necessary exposure to the more complex issues and therefore there is a delay in getting the required help. WalkMe does have an alternative source of support through their WalkMe community forum; utliising experts from the DAP community who are more than willing to help with complex issues and explore challenges. As the product continues to be expanded and updated there is a transition period with changes with previous features not being available in new UI or having to work between two or even three different parts of the platform
What problems is the product solving and how is that benefiting you?
WalkMe has helped my company address issues we have with inefficiences in our system processes and improve performance. With the help of WalkMe we have been able to streamline our processes and reduce bottlenecks and generally make our systems more effective and easier for the users which in turn improves service for our customers.
If quoted timeframes and costs for software development do not meet with business need, we use WalkMe to bridge the gap, demonstrating the immediate benefits and the necessity to move forward with the development. A recent project for this allowed us to bring an offer to Market 6-9 months before development work would have been completed.
Our latest project provides our AI team with the vehicle for their machine learning models so they can bring their response direct to our users by connecting up the WalkMe software to their API endpoints.
If quoted timeframes and costs for software development do not meet with business need, we use WalkMe to bridge the gap, demonstrating the immediate benefits and the necessity to move forward with the development. A recent project for this allowed us to bring an offer to Market 6-9 months before development work would have been completed.
Our latest project provides our AI team with the vehicle for their machine learning models so they can bring their response direct to our users by connecting up the WalkMe software to their API endpoints.
Essential digital adoption tool
What do you like best about the product?
Wide variety of features to create contents, easy to use, immediate impact on the products without depending on develeopment effort, efficient tool for data analytics, and great customer support.
What do you dislike about the product?
It's unreliable sometimes as things don't function as expected, and I wish it's easier to find help docs directly related with issues.
What problems is the product solving and how is that benefiting you?
With WM Editor, I use the tool to create contents to guide customers with new feature release, how-to-guide, help menu and multi-purpose banner.
With WM Insight, I use the tool to set up analytics to track and measure product performance.
With WM Insight, I use the tool to set up analytics to track and measure product performance.
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