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An amazing tool that I’ve had the pleasure of using for over a year now!
What do you like best about the product?
WalkMe offers a user friendly design that is very intuitive and easy to use. This helps to simplify onboarding and navigation and the step-by-step guidance helps to greatly improve task efficiency. The 'Smart-Tips' and 'Walk-Thrus' strike the perfect balance of offering support to employees without being too intrusive.
What do you dislike about the product?
There isn't much bad things I could say about WalkMe, the only improvement that could benefit would be better element capturing with cross domain iframes as I've often encountered problems with these.
What problems is the product solving and how is that benefiting you?
Training: WalkMe helps to offer better onboarding experiences for new starters and also helps to guide users where needed.
Multi Language: With colleagues in different countries, WalkMe allows for the current built content to be translated and easily depolyed.
Internal Communications: WalkMe can help push out important shoutouts to employees so that they are informed and the correct information is communicated.
Multi Language: With colleagues in different countries, WalkMe allows for the current built content to be translated and easily depolyed.
Internal Communications: WalkMe can help push out important shoutouts to employees so that they are informed and the correct information is communicated.
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Walkme Dap Build Solution Experience
What do you like best about the product?
Walkme have better features which makes the enduser experience in a better way , which will guide them to understand the flows. Its best tool for userguidance for any application.
What do you dislike about the product?
Walkme needs to bringup more features like the userguidance in terms of connect to previous steps in bckward way also, which ensure user can loop the process any number of times until the criteria meets.
What problems is the product solving and how is that benefiting you?
Walkme solves problems like tarining of any new application. It helps in a way through smartwalkthru's which will guide the end user in a simple way to understand step by step process.
Walkme is best in terms of UserGuidance flows
What do you like best about the product?
It prevents the extra coding for UserGuidance and helps to create the Flows for many new usecases effectively. Also for the New users in any application the guidance provides better understanding to prevent training's
What do you dislike about the product?
Walkme have few limitations in terms of dynamic content where flows doesn't work effectively which I disliked in it, Walkme need to implement more features on it.
What problems is the product solving and how is that benefiting you?
Walkme provides features like sartwalkthru's, smarttips. shoutouts which helps in creating Userguidance flows effectively which help the new users to unnderstand the flow creation effectively. Also It provides validations by using smartips.and custom triggering is best thing in it.
Best DAP product out there!
What do you like best about the product?
I love how Helpful Walkme as a product is, I know HTML is easy but I am someone who hadn't worked with HTML before and had to start working with it for better utilization of Walkme. With the resources and community available anyone can DAP now! Users don't need to be tech savy, it is a very DIY type of application and anyone can learn it easily by just working through the editior and insights - Leraning through expereince. I wouldn't recommed any other product for DAP.
What do you dislike about the product?
This might be contradicatory to what I best like about walkme, In my opinion I forsee alot of scope in the application to be more scalable for user customizations. There is still some redudncy in actions required from the user which can be further automated with better options. There are also some issues faced with the Walkme Editor - work on it too long and alot of cache slows down the editor.
What problems is the product solving and how is that benefiting you?
Instead of taking 500 1:1 meetings we just need to make one walkthrough and the work is done! We also have firsthand vidusalization of how it is impacting our users and helps identify Pain points.
Something went wrong in our product? it's so easy to find the bug now with the help of Session playback - Instead of spennding hours of resource in trying to re-create an issue we can just go through the sessions. Overall it is revolutionalry in terms of providings users insights.
Something went wrong in our product? it's so easy to find the bug now with the help of Session playback - Instead of spennding hours of resource in trying to re-create an issue we can just go through the sessions. Overall it is revolutionalry in terms of providings users insights.
DAP but make it pretty and easy
What do you like best about the product?
The UI is super easy to use and build content out of. It's simple, yet pin pointingly designed in a way where you have EVERYTHING that you need, either a mouseclick or a menu away. The new rule engine is just super logical and is structured in the same way as a creators thought process.
Additionally, the level of support when encounting the rare issue is unparalleled, it's almost a joy reaching out for support, have you ever felt like that before?!
Additionally, the level of support when encounting the rare issue is unparalleled, it's almost a joy reaching out for support, have you ever felt like that before?!
What do you dislike about the product?
If i was to nitpick, there are a few occasions where the link between the browser and the editor gets disrupted, which is annoying, but nothing a click or two can't fix.
What problems is the product solving and how is that benefiting you?
In our business, we have an incredibly powerful application for our users to support them in managing their workloads, the issue we found prior to WalkMe was that so many functions were being depreciated, or that there were service desk tickets being submitted because the user wasn't able to quickly find relevant training material to understand a process and that it was working by design. WalkMe eliminates that obstacle by having digital, consistently updated training material that isn't only hands on , it's readily available for the user to access, or even when a user starts to stray off course from a process.
It can do (almost) anything
What do you like best about the product?
WalkMe is incredibly customizable when it comes to developing guidance for product users. With out of the box offerings and templates for announcements, educational workflows, NPS surveys, data entry validation, and others, it beats out other options we've explored hand over fist.
What do you dislike about the product?
Our system is pretty complex and while they've been very accomodating when it comes to helping us work around issues with our custom implementation, we do run into long response times with their support teams, which can be frustrating when we're stuck.
What problems is the product solving and how is that benefiting you?
WalkMe helps us develop guidance to enable users to take full advantage of new feature releases and workflows. We also have created in-product user onboarding steps, tailored the user journey through behavior-based prompts, and use it to administer our NPS survey directly to users.
Professional and Knowledgeable Staff
What do you like best about the product?
It assists our Sales Teams in inputting data in Salesforce. It's easy to use, almost invisible, and it can be customized for your business!
What do you dislike about the product?
Getting our IT department aligned to launch on users' computers globally. Not really WalkMe's fault, but it's what I dislike about the process.
What problems is the product solving and how is that benefiting you?
We recently implemented Salesforce for our Sales teams. WalkMe has helped resolve issues around processes putting information into Salesforce, giving guidance through smart walk-throughs, tips, and survey input. We also had workstation installed to create a concierge service, if you will, for users, to work more efficiently through their day-to-day activities.
Revenue Operations finding a lot of ways to use Walkme's DAP to drive value!
What do you like best about the product?
Walkme can help drive efficiency and effectiveness for employees and customers using business systems and applications through tips, guidance and automation.
Walkme content and workstation helps with change management, improved ramp time and tech adoption.
Walkme is easy to deploy and build meaningful content. It will help reduce IT development costs allowing for IT to refocus resources on high priority items versus system enhancements.
Walkme has a broad range of use cases across commercial, operations, backoffice, customer engagement and employee applications.
Walkme content and workstation helps with change management, improved ramp time and tech adoption.
Walkme is easy to deploy and build meaningful content. It will help reduce IT development costs allowing for IT to refocus resources on high priority items versus system enhancements.
Walkme has a broad range of use cases across commercial, operations, backoffice, customer engagement and employee applications.
What do you dislike about the product?
Walkme content must be maintained / updated if it is going to remain relevant and effective. Walkme can support through the services organization but that will increase costs and reduce the ROI if you are also no utilizing an internal team.
What problems is the product solving and how is that benefiting you?
Driving Process efficiency in our CRM and CPQ - guidance and tips saving time and improving onboarding of new reps.
Change management - implementing new systems post acquisition.
Data accuracy and process adherance - via guidance and smart walkthroughs.
Revenue generation - shoutouts for new product launches and recurring revenue attachment.
Cost reduction - Walkme Discovery providing valuable insights on application usage.
Improving Customer Experience - making it easier for customers to engage with our technology.
Change management - implementing new systems post acquisition.
Data accuracy and process adherance - via guidance and smart walkthroughs.
Revenue generation - shoutouts for new product launches and recurring revenue attachment.
Cost reduction - Walkme Discovery providing valuable insights on application usage.
Improving Customer Experience - making it easier for customers to engage with our technology.
Wonderful Experience with WalkMe
What do you like best about the product?
WalkMe saves our company and employees time by streamlining processes and providing guidance in the flow of work during the sales process.
What do you dislike about the product?
I don't dislike anything about using WalkMe except that my team is not big enough to utilize all WalkMe has to offer.
What problems is the product solving and how is that benefiting you?
WalkMe is giving time back to our organization by decreasing the number of support tickets sellers submit, decreasing the amount of emails Salesforce admin and managers receive asking for help and streamlining the sales process to make it easier for sales reps.
Helpful web-based product for navigating business processes
What do you like best about the product?
I like that WalkMe can provide guidance to users on our platform as well as give us insight and data on where users need help navigating processes
What do you dislike about the product?
I do not like when steps within a build break and need to be reset or when content works inconsistently between UAT and production
What problems is the product solving and how is that benefiting you?
Allows us an opportunity for on the job training for enhancements / changes to the crm page.
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