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Helpful web-based product for navigating business processes
What do you like best about the product?
I like that WalkMe can provide guidance to users on our platform as well as give us insight and data on where users need help navigating processes
What do you dislike about the product?
I do not like when steps within a build break and need to be reset or when content works inconsistently between UAT and production
What problems is the product solving and how is that benefiting you?
Allows us an opportunity for on the job training for enhancements / changes to the crm page.
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An excellent and exciting product
What do you like best about the product?
Being able to target the right people with the right content at the right time to ensure they feel fully supported during their journey with our technology. The analytics capabilities really set it apart from it's competitors and provide the insights that our business deem critical.
What do you dislike about the product?
The configuration can be a little more technical than people expect so initial configurations can take a little longer than expected but once up and running everything is great.
What problems is the product solving and how is that benefiting you?
Quick, easy and effective in-app communication. Plugging holes if/when required. Inviting new users into our apps and making them feel supported from day one. Reducing drop off rates in processes.
WalkMe Implementation Experience
What do you like best about the product?
How wasy was it to go through the guide.
What do you dislike about the product?
Lots of steps stil linvolved talking to someone who was an expert at walkme
What problems is the product solving and how is that benefiting you?
Easy to have users adopt to our new platforma.
A great tool for automating business apps and ensuring they are user centered
What do you like best about the product?
'On screen selectors' ensuring developors dont have to use JQuery in order to find elements and the user friendly tool making it easy to create solutions
What do you dislike about the product?
The inconsistency of the 'on screen selectors' when this works it is great, but a lot of the time it doesnt, and JQuery must be used
What problems is the product solving and how is that benefiting you?
identifying categorizations of business applications and presenting walthrus of our associated processes to those categorised apps
Walkme Adoption
What do you like best about the product?
Creating solutions to guide clients and employees through complex and simple processes
What do you dislike about the product?
Cloud hosting needs to be expanded to support as many sources as possible and allow for some Smart Walkthrough to pop up on the same tab.
What problems is the product solving and how is that benefiting you?
Walkme makes onbaording clients into our SaaS applications more interactive and unifies solutions across our organization. Process management becomes easy through adaptive rollout of digital solution.
A great automation tool!
What do you like best about the product?
I love how it makes any website really interactive, something that I struggled to do in my previous job. It can be really useful to new users, less skilled or equipped personnels.
What do you dislike about the product?
It doesn't offer a lot of variety in design. Even though it has a CSS element to it, I think anyone outside of IT would not be able to utilize that. It should appeal to a more broader range of employees.
What problems is the product solving and how is that benefiting you?
Walkme can help users identify which fields to click in immediately or provide digital assistance without the need for a IT professional to be involved. It lessens amount of time used to answer questions.
Building is a breeze
What do you like best about the product?
There have been many improvements to WalkMe over the past year, but I would have to say the ease of build is best! Documenting takes longer than the actual build itself. You can learn the basics very quickly and start building right away. If you get stuck, there are tips on most items to help you out, giving you the information you need to get unstuck quickly.
What do you dislike about the product?
Even with improvements, I find WalkMe Insights to be tricky. Insights is a potent tool, but sometimes, getting it to do what you need and get your desired answers can take some time. A less restrictive custom report tool with end-user terminology could help to make it easier.
What problems is the product solving and how is that benefiting you?
New Feature awareness, optimize end-user time to complete transactions and provide the Sales reps with the information they need when they need it.
A great tool for generating popup content
What do you like best about the product?
WalkMe is a well-made system with good graphic flexibility and good usability; the ability to manage objects within a containing mask is the function that I appreciate the most.
What do you dislike about the product?
Unfortunately, essential functions such as "copying" from different dashboards often do not work correctly and generate management problems that complicate the work. Assistance in English only.
What problems is the product solving and how is that benefiting you?
WalkMe has an excellent assistance center, always ready to help the user in every moment of his work
A fully comprehensive on-demand training tool that we have deployed into our complex landscape
What do you like best about the product?
We have deployed WalkMe on several applications, allowing us to effectively guide our user base to succeed in whatever system/process they are involved in.
The best bits about WalkMe are the different ways to deploy the interactive guidance; pop-ups, smart-tips, and walk-throughs are some heavily used elements in our set-up. The tool gives us many options, and the right combination of features/functionality can unlock complex processes within toolsets.
The best bits about WalkMe are the different ways to deploy the interactive guidance; pop-ups, smart-tips, and walk-throughs are some heavily used elements in our set-up. The tool gives us many options, and the right combination of features/functionality can unlock complex processes within toolsets.
What do you dislike about the product?
As with all toolsets, there is a downside. The more you deploy, the more you have to maintain and WalkMe has recently started to bring out some automation to help us check and validate that our user journeys are still working as expected. These issues can surface when there are updates within the core systems that WalkMe sits on top of.
What problems is the product solving and how is that benefiting you?
The main part that WalkMe is solving for us is users who do not go through some of our processes very often, leading them to forget the steps to take when navigating our systems. In this regard, it has been very effective. We use WalkMe for advertising changes or updates to processes/systems as and when they occur, and we also use WalkMe to collect additional data in some processes which avoids us configuring or be-spoking the core system
WalkMe is a great tool that really enhances our sales process
What do you like best about the product?
Personally, I really like how easy it was to learn and begin creating content for our users. I also like how customizable it is so that you can mimic schemes of the software that WalkMe is overlayed on. From an end user standpoint this is really nice because they do not even know that they are using WalkMe!
What do you dislike about the product?
It seems that the simple locking to an element may not always work best where you need to use jQuery to get a better "hold" on whatever element you are trying to select.
This sometimes can be frustrating when having to go back and update SWT's to ensure that they are not breaking for the end user.
This sometimes can be frustrating when having to go back and update SWT's to ensure that they are not breaking for the end user.
What problems is the product solving and how is that benefiting you?
Data governance, sales process governance, and user learning retention. As the trainer for our sales teams on our sales tools, WalkMe is invaluable as a resource so that when users ultimately do not remember how to utilize a process, WalkMe is there to assist.
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