WalkMe DAP
WalkMeExternal reviews
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WalkMe is the new solution to increasing productivity and reducing support hours.
What do you like best about the product?
Just in time, help! I love that new hires now have a tool to help them transition between training and working.
What do you dislike about the product?
This is a hard one. The only thing that stands out is the lack of capability to customize the Ireland Menu.
What problems is the product solving and how is that benefiting you?
WalkMe increases efficiency in repeated processes, reduces the time for onboarding, and reduces the support needed.
Change Management - Game Changer Wonder!
What do you like best about the product?
WalkMe allows you to deploy your Change Management strategy by giving you the data to validate how effective the strategy is performing. With this data you can adjust the strategy and tailor the impact.
WalkMe creates the environment that the digital tool and the business process have an integrated message that enables value across the organization.
WalkMe creates the environment that the digital tool and the business process have an integrated message that enables value across the organization.
What do you dislike about the product?
There is an opportunity to improve the WalkMe editor to be more userfriendly by organizing the content and improving on at what state of development the WalkMe content is at.
It will be helpful in the case of WalkMe content development to allow for the different people that are developing to see at what state of development is the content is at, solutioning, testing, feedback and release etc.
It will be helpful in the case of WalkMe content development to allow for the different people that are developing to see at what state of development is the content is at, solutioning, testing, feedback and release etc.
What problems is the product solving and how is that benefiting you?
Helping onboard Planview. Providing guidance and onboarding users to Planview and giving them customized directions depending on the user role. We have keep a small team to help support Planview users
WalkMe is helping on deploying campains that allows the team to introduce any of the Planview releases updates to the users across the enterprise.
WalkMe is helping on deploying campains that allows the team to introduce any of the Planview releases updates to the users across the enterprise.
WalkMe - Great Support
What do you like best about the product?
WalkMe allows you to add edits to the software to prevent bad data - without a need to customize your system.
What do you dislike about the product?
Sometimes the training is not explicit about how to get to a feature to set it up.
What problems is the product solving and how is that benefiting you?
Preventing bad data on PeopleSoft - better interface data.
Proven ROI in Months
What do you like best about the product?
SmartWalkThrus eliminate wasted scrolls, clicks and confusion. And ShoutOuts ensure you reach every user with news.
What do you dislike about the product?
We experience inconsistencies sometimes, and somehow they're always moving targets.
What problems is the product solving and how is that benefiting you?
WalkMe prevents users from the frustration of repeated error messages when they haven't completed forms--for example, on the Lead Conversion screen in Salesforce.
Robust application for digital adoption
What do you like best about the product?
At the core of WalkMe is helping users complete tasks in the application. They don't need to look up procedures or as a colleague. They get help where and when they need it.
What do you dislike about the product?
I don't find the automatic element selectors work well. We have more success entering elements manually. It would be great if WalkMe implemented a 'Snooze' feature so that users could go back to a ShoutOut or Walk-thru that was auto-played at a later time.
We also have some ongoing issues with not being able to close ShoutOuts, which blocks users from continuing with their task.
We also have some ongoing issues with not being able to close ShoutOuts, which blocks users from continuing with their task.
What problems is the product solving and how is that benefiting you?
WalkMe creates a better onboarding experience for users by helping them complete tasks in the app on day 1. It also allows them to go directly to resources they need without having to search multiple locations for them.
Data Driven Solutions for your Digital Adoption Program
What do you like best about the product?
That you can put various applications together to create just about any solution you want. Then.... you get the analytics to know if your solution is working.
What do you dislike about the product?
There are some limitations, and they are slow to bring some features to production. In addition they are expensive so you need to have lots of content created to get your value.
What problems is the product solving and how is that benefiting you?
Helping to get existing support content in front of the user at the time of need. Good content that has been created over the years can't be found and thus users try to use apps without it.
Also it is allowing us to watch user processes before we put in WalkMe to validate the pain point.
- Validating data input
- Showing users how to complete tasks in the app - without any training.
Also it is allowing us to watch user processes before we put in WalkMe to validate the pain point.
- Validating data input
- Showing users how to complete tasks in the app - without any training.
WalkMe has been a wonderful tool to help users with our complicated system and business process.
What do you like best about the product?
The upside of WalkMe is providing immediate support to the users. They don't have to leave the application or review documents or training aids. It allows them to do a process once and correctly. Saves a lot of time of rework.
What do you dislike about the product?
It really doesn't have a downside. I use WalkMe in Planisware and sometimes the flexibility of PLW (screens and attributes can be personalized by each user) can cause problems when setting up a walk thru.
What problems is the product solving and how is that benefiting you?
We have many business and technical processes that our users need to implement. WalkMe is provides guidance and in-tool assistance to help the users do their work once and correctly.
its fun and saves time
What do you like best about the product?
Easy to build, well designed, great team to work with.
What do you dislike about the product?
natural changes that happen because the company is growing ( i guess its part of the game in an fast growing area)
What problems is the product solving and how is that benefiting you?
in general, its cost reduction + productivity increase with the elements:
- training substitution
- performance optimization
- data quality improvement
- ticket reduction
- training substitution
- performance optimization
- data quality improvement
- ticket reduction
Walkme helps the end user in an user friendly behavior by giving the information to the user
What do you like best about the product?
Walkme is an cloud-based Digital Adoption Platform enables organizations to measure, drive, and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our code-free platform leverages our proprietary technology to provide visibility to an organization’s CIO and business leaders, while improving user experience, productivity and efficiency for employees and customers.
What do you dislike about the product?
As a training consultant without any programming or IT experience, I have been able to quickly learn the tool and create simple effective solutions.
What problems is the product solving and how is that benefiting you?
It is cost-effective, reducing the need for human trainers
WalkMe is the best opportunity I have ever known in the IT business.
What do you like best about the product?
WalkMe bridges the gap between what users know and what they need assistance with. Not everyone learns all there is to know during training. WalkMe allows everyone the opportunity to succeed in whatever process they are engaged in.
What do you dislike about the product?
This is a hard question. I can not think of anything I dislike about WalkMe. Regardless of the suggestions, WalkMe always makes it happen. If I had to pick one thing, I would say to provide some more expansive support articles.
What problems is the product solving and how is that benefiting you?
WalkMe has recently built in real-time help and evaluation for builds to detect the issue when a solution is not working.
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