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Walk Thru WalkMe
What do you like best about the product?
Easy to use and they continously improve the product and make it easy to use. Easy to implement in any system and guides the user where we face issues or queries.
What do you dislike about the product?
Many features which need to be adopted and also custom inbuilt solutions needs to be marketed
What problems is the product solving and how is that benefiting you?
When we moved from one system to another system we faced lots of queries and once walkme got implemented then those queries were resolved. People dont require handover or training since walkme guides them slowly and easily step by step or in single click using the different features.
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Non-Techy Reviewer
What do you like best about the product?
The tool is exactly what tech stacks need to drive adaption - a straightforward yet powerful concept. It is reasonably easy to use from a content developer's perspective, especially as a non-techy person.
What do you dislike about the product?
I feel like some of the tools are way too advanced for a content developer to tackle. For example, the new design of ShoutOuts is simple, why can't that same concept be used for modifying steps in a SWT?
What problems is the product solving and how is that benefiting you?
Slowly but surely is is increasing our use of some more complex features of Salesforce. It's been great to send a link to a SWT to build views, reports, etc. instead of using my time for 1:1 consults.
Great admin and user experience!
What do you like best about the product?
I like how easy it is to utilize the tool to implement the used cases at Flowers.
What do you dislike about the product?
There is nothing about WalkMe I dislike persay, there are some things I'd like to see eventually! I know better analytics are coming so that's great!
What problems is the product solving and how is that benefiting you?
Customer experience in SuccessFactors has been great using WalkMe walk thrus.
WalkMe is the new solution to increasing productivity and reducing support hours.
What do you like best about the product?
Just in time, help! I love that new hires now have a tool to help them transition between training and working.
What do you dislike about the product?
This is a hard one. The only thing that stands out is the lack of capability to customize the Ireland Menu.
What problems is the product solving and how is that benefiting you?
WalkMe increases efficiency in repeated processes, reduces the time for onboarding, and reduces the support needed.
Tool can be integrated into User Help Experience
What do you like best about the product?
Ease at which you can set up a tour of web-based software functionality.
What do you dislike about the product?
Pricing should be based on actual usage, not potential usage, as our tours are targeted to only a segment of total users.
What problems is the product solving and how is that benefiting you?
Guiding first-time users through a specific process or goal.
Change Management - Game Changer Wonder!
What do you like best about the product?
WalkMe allows you to deploy your Change Management strategy by giving you the data to validate how effective the strategy is performing. With this data you can adjust the strategy and tailor the impact.
WalkMe creates the environment that the digital tool and the business process have an integrated message that enables value across the organization.
WalkMe creates the environment that the digital tool and the business process have an integrated message that enables value across the organization.
What do you dislike about the product?
There is an opportunity to improve the WalkMe editor to be more userfriendly by organizing the content and improving on at what state of development the WalkMe content is at.
It will be helpful in the case of WalkMe content development to allow for the different people that are developing to see at what state of development is the content is at, solutioning, testing, feedback and release etc.
It will be helpful in the case of WalkMe content development to allow for the different people that are developing to see at what state of development is the content is at, solutioning, testing, feedback and release etc.
What problems is the product solving and how is that benefiting you?
Helping onboard Planview. Providing guidance and onboarding users to Planview and giving them customized directions depending on the user role. We have keep a small team to help support Planview users
WalkMe is helping on deploying campains that allows the team to introduce any of the Planview releases updates to the users across the enterprise.
WalkMe is helping on deploying campains that allows the team to introduce any of the Planview releases updates to the users across the enterprise.
WalkMe: Guiding Your Way to Seamless Digital Experiences
What do you like best about the product?
WalkMe stands out for its intuitive guidance and personalized user experiences. With its step-by-step instructions, tooltips, and contextual cues, it seamlessly assists users in navigating complex processes within digital applications. The platform's ability to adapt and customize guidance based on individual preferences and behavior enhances the user experience, making it a valuable tool for streamlining and simplifying digital interactions.
What do you dislike about the product?
WalkMe's potential intrusiveness and limited compatibility with certain platforms. While some users find its guidance disruptive, others may find the implementation process challenging or encounter compatibility issues. It's important to note that these criticisms may not apply universally, and WalkMe continues to refine its features and address user feedback to improve the overall user experience.
What problems is the product solving and how is that benefiting you?
WalkMe solves problems related to complex navigation, user onboarding, process efficiency, and personalization in the digital user experience. By providing step-by-step instructions, tooltips, and contextual cues, it simplifies navigation and reduces frustration. It streamlines the onboarding process, improves task efficiency, and offers personalized guidance tailored to individual users. These benefits lead to a smoother user experience, increased productivity, and higher user satisfaction with digital applications.
WalkMe - Great Support
What do you like best about the product?
WalkMe allows you to add edits to the software to prevent bad data - without a need to customize your system.
What do you dislike about the product?
Sometimes the training is not explicit about how to get to a feature to set it up.
What problems is the product solving and how is that benefiting you?
Preventing bad data on PeopleSoft - better interface data.
Good for creating solutions
What do you like best about the product?
Solutions can be created to improve processes that our agents follow. The community is wonderful. This is a great opportunity to get advice from other users and the Webinars that are put on by WalkMe are excellent.
What do you dislike about the product?
WalkMe is difficult at time to use with Salesforce because of the single screen format. There are times we would run into issues with a solution ont working and have to get extra assistance to troubleshoot.
What problems is the product solving and how is that benefiting you?
It is helping with solutions like credits that agents are giving wrong to customers. We are able to use WalkMe prompts to guide agents through the correct process and result in a lost reduction for the business.
New to WalkMe
What do you like best about the product?
flexible - looking for inline context sensitive help
What do you dislike about the product?
too many choices - did not see how to create context sensitive help - maybe needed a basic introduction
What problems is the product solving and how is that benefiting you?
Instructional content
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