WalkMe DAP
WalkMeReviews from AWS customer
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Very Quick and Concise Customer Support
What do you like best about the product?
The customer support is very responsive and has provided me with quick and accurate solutions to my questions and issues.
What do you dislike about the product?
There are some aspects of the Editor that are not very intuitive or user friendly.
What problems is the product solving and how is that benefiting you?
WalkMe is helping interact and communicate with my users. It also provides me with great user analytics to help me prioritize the areas to develop in my product application.
Impressive and user friendly product
What do you like best about the product?
Walkme analytics and the ease of use in building use cases with excellent support from Walkme. I appreciate all the features and options in building.
What do you dislike about the product?
I love the option to open a URL. Can you add the feature to allow a user to open an application?
What problems is the product solving and how is that benefiting you?
Onboarding new hired employees and it will create efficiency in our onboarding processes. Teaching new users how to use the application to perform their role effectively.
The MUST HAVE TOOL to enhance the user experience
What do you like best about the product?
Analytics that help shape further developments to make the user experience even better
It makes the often challenging task of change mnagement much easier
It makes the often challenging task of change mnagement much easier
What do you dislike about the product?
It's working for us right now, so nothing yet!
What problems is the product solving and how is that benefiting you?
WalkMe is helping us to facilitate change much easier than before, it allows us to smooth out contensious steps, so the end user has a seamless and enjoyable experience.
Unlocking efficiency and user experience
What do you like best about the product?
Seamless onboarding, user-friendly interface, enhanced productivity and a very dedicated customer support team.
What do you dislike about the product?
Steep learning curve initially, otherwise have not faced much issues.
What problems is the product solving and how is that benefiting you?
Digital adoption platform to enhance the employee experience, guiding them through the end to end processes in various applications.
WalkMe user for multiple applications.
What do you like best about the product?
I like how adaptable it is. There is always a solution to any problem so matter the issue.
What do you dislike about the product?
I think the a downside is that you can track insights by groups of people. Meaning that when a task is done by one user, another user at the same company or department can't see that it was completed and has to do it again.
What problems is the product solving and how is that benefiting you?
We use WalkMe to help customer adaption to new applications and functionalities using training resource and other tools.
Robust digital guidance tool
What do you like best about the product?
Once you learn how to build content, it can be done with ease and it becomes a fun challenge to create new or edit existing content. The way it integrates over your platform is nearly seamless and makes it very easy for users to access, which helps to reduce the number of windows/platforms that your team needs to have open at once.
What do you dislike about the product?
The onboarding serves to teach you the basic functionality of building content. However, if you desire more complex solutions (which WalkMe is very capabale of executing) that include the use of capturing data variables, you will most likely require additional guidance outside your initial onboarding, which comes at a cost. Additionally, there seems to be a lag in time that it takes for WalkMe to read the content on screen, and apply that to it's logic. If your users move fast enough, they can navigate past pages without ever giving Walkme the chance to evaluate the content and trigger their solutions to appear.
What problems is the product solving and how is that benefiting you?
WalkMe is solving for communication barriers with regards to software updates. Whenever there is a UI element that is new or changed, we can use WalkMe to easily call it out as the user uses the interface. Previously, we would launch communication and hope that our users would remember when they use the system. This helps to save time for many of our middle managers and reduces the amount of questions they field regarding such changes.
Very useful
What do you like best about the product?
The quick and efficient way to customize your platform
What do you dislike about the product?
Can be tricky if to set up some tools on your platform
What problems is the product solving and how is that benefiting you?
it provides guidance to customers and make us able to highlight new functionnalities
Powerful and easy
What do you like best about the product?
As a product manager of a web portal, I often need to design complex functionalities that users will need guidance for. The good thing about walkme is it's always an option for a quick improvement of a problem you discover.
Whether it's an UX problem that you overcome with a guide or a tooltip, or an urgent matter that your form doesn't capture the right data and you need it enforced, you always know the option of using Walkme is there even if that's temporary.
It's also a good thing to showcase to our customers whenever they have doubts about their own users using our forms. Setting up a demo walkthrough is quick and always does the trick.
Whether it's an UX problem that you overcome with a guide or a tooltip, or an urgent matter that your form doesn't capture the right data and you need it enforced, you always know the option of using Walkme is there even if that's temporary.
It's also a good thing to showcase to our customers whenever they have doubts about their own users using our forms. Setting up a demo walkthrough is quick and always does the trick.
What do you dislike about the product?
Well I don't know if that's our implementation that is faulty but it's really difficult to assess the impacts on the whole website when you add something to a single page. You might discover afterwards that your tooltip or smart walkthrough actually appears everywhere else while it shouldn't.
I am not a regular user of the Walkme interface but recently I also found it very difficult to understand how our shared collection of walkthroughs is managed between Prod, UAT, the ones published, the ones pending, the ones I can see with my user and the ones I can't. It is not cristal clear when you navigate those concepts.
I am not a regular user of the Walkme interface but recently I also found it very difficult to understand how our shared collection of walkthroughs is managed between Prod, UAT, the ones published, the ones pending, the ones I can see with my user and the ones I can't. It is not cristal clear when you navigate those concepts.
What problems is the product solving and how is that benefiting you?
Walkme helps our customers adopt the tools we are providing them online. It helps them unblock misunderstandings so they don't have to come to us and delay their transactions. They also feel less alone in front of a complex form to fill so reduces the friction and boosts adoption.
I love the possibilities WalkMe offers, but execution is a bit complex
What do you like best about the product?
WalkMe is a great tool for a smooth guidence of customer/employees. The possibilities are numerous, you just need to understand the tool and its best practices.
What do you dislike about the product?
WalkMe is a tool with so many possibilites which makes it complex and sometimes impossible to understand or fix elements display or bugs resolution.
What problems is the product solving and how is that benefiting you?
Helping clients understand our digital platform.
Had a great support experience
What do you like best about the product?
The product is really helpful and the support provided by WalkMe is pretty amazing.
What do you dislike about the product?
WalkMe should be more intuitive and should be capable with desktop products as well
What problems is the product solving and how is that benefiting you?
WalkMe is solving the problem of customer onboarding and self-service
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