WalkMe DAP
WalkMeExternal reviews
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Should be used as a standard in Excellent Onboarding Practices!
What do you like best about the product?
I love the community and, of course, the ease of the tool. This tool removes the need for hours of videos of training for our new hires, the need to update those tools and any confusion on using those tools, or the need to refer to those videos. Being from an IT Security company, our new hires touch an unbelievable number of tools in one day. From HR, Admin, and Sales, to IT and forecast tools, their jobs depend on the successful use of software, and this tool starts them off on the right foot and in a faster time than the alternative.
What do you dislike about the product?
I have heard from my IT team that it does slow down the speed of our SFDC tool significantly.
What problems is the product solving and how is that benefiting you?
Training in new tools for new hires and pushing tool announcements and changes to our current team.
First DAP consultant and WalkMe partner in North Africa
What do you like best about the product?
- At the strategic level: WalkMe can positively impact on the results of the company, in the short term can change the rate of productivity and the commitment of the users, and in the long term on time and money therefore a good ROI .
- At the functional level: WalkMe can simplify the handling of any solution especially in the learning phase, can also help to track and collect more information on user interactions with the system thanks to insight .
- At the technical level: WalkMe can help improve the UX/UI, help to integrate other features without touching source code, because the two technologies are separate.
- At the functional level: WalkMe can simplify the handling of any solution especially in the learning phase, can also help to track and collect more information on user interactions with the system thanks to insight .
- At the technical level: WalkMe can help improve the UX/UI, help to integrate other features without touching source code, because the two technologies are separate.
What do you dislike about the product?
Nothing negative so far whenever I encounter bugs the support team takes the lead
What problems is the product solving and how is that benefiting you?
Help users to follow and work under their company's CBM/CBS and easily understand all the features of their ERP
Best way to ensure your user adoption!
What do you like best about the product?
With the help of WalkMe's DAP tool we managed to greatly increase user adoption of different systems and all their features! I like how easy to use WalkMe's editor is and how fast you can see results.
What do you dislike about the product?
WalkMe works best on web based systems, although they have released WalkMe workstation which allows it to function on desktops as well. I can't wait for WalkMe's full power being available on desktop applications!
What problems is the product solving and how is that benefiting you?
It solves the issues with fully adopting a new system and its features. It also helps with automating processes and ensuring data quality from user input. This also decreases support tickets.
WalkMe at United Rentals
What do you like best about the product?
The direct engagement it allows us to have with our user without the need for a meeting/training
What do you dislike about the product?
Some things within the editor are difficult at first without proper training
What problems is the product solving and how is that benefiting you?
We employ WM on our customer facing rental management platform. WalkMe allows us to have a help center with step by step walkthroughs as well as use STs and SOs to direct users to new features in the platform
WalkMe should be implemented by every company
What do you like best about the product?
How easy it is to create content and help people with onboarding. It's so usefull to cut costs and reduce time training people. Also the UI is amazing and very intuitive!
What do you dislike about the product?
Sometimes there are a few issues and it's hard for me to find the right information for trouble shooting.
What problems is the product solving and how is that benefiting you?
It helps me reduce time and costs of onboarding new employees. It streamlines processes and makes our team more productive. You can definitely notice it's benefits after deployment.
Great tool for digital adoption strategy
What do you like best about the product?
Love the versatility of WalkMe. We use a variety of walkme tools to target our users in different ways. This helps us to put content in front of users only when it makes sense for them to see that content.
What do you dislike about the product?
We have encountered many "gotchas" or nuances as we try to work through different requirements. We can always find a solution, but there is a lot of learning along the way as we try new things.
What problems is the product solving and how is that benefiting you?
Training users on salesforce without requiring them to sit through live training sessions
In App Guidance for a company in full transformation
What do you like best about the product?
WalkMe is cost-effective, optimizes the time of human trainers and last but not least: it has a postive impact on the user experience. It is efficient, giving users contextual, personalized guidance when they need it.. It can be more engaging, allowing users to learn as they go. WalkMe provides very good analytics that allow to improve and adapt content where needed.
What do you dislike about the product?
During the implementation phase our organization has been facing significant challenges in terms of segmentation (read: who should see this content). The different WalkMe support levels have been very supportive and guided us towards a solid solution.
What problems is the product solving and how is that benefiting you?
Volvo Cars has not only made headlines with industry leading safety features and performances but it also made headlines after announcing its plan to go ‘fully electric’ with sales moving solely online by the year 2030. Our Direct to Consumer strategy together with all the new or updates processes imply that we need to look for the right level of training. Should we inform or train the learner? WalkMe has become an important element of that mix and of our employee onboarding proces. We tend to get the most value from its sophisticated, customizable user walkthroughs, in-app notifications, and product usage analytics.
Easy way to enhance the experience of your users in the system
What do you like best about the product?
Business expectations can be made clear to the users within the system, so there is no need for the users to refer to documentation outside the system.
Important messages can be called out by creating a one-time shoutout.
Difficult business processes can be made more simply by creating a step-by-step walk through for your users.
As a training consultant without any programming or IT experience, I have been able to quickly learn the tool and create simple effective solutions.
Important messages can be called out by creating a one-time shoutout.
Difficult business processes can be made more simply by creating a step-by-step walk through for your users.
As a training consultant without any programming or IT experience, I have been able to quickly learn the tool and create simple effective solutions.
What do you dislike about the product?
For more complex solutions, I feel that it really needs a more computer-savvy person. Sometimes the system is causing hickups in the solution building when the HTML code is not as easy to work with. However, the WalkMe Support team is one of the most helpful teams I have encountered in the business. Very friendly and willing to help!
What problems is the product solving and how is that benefiting you?
Incorrect data entry -- we can force the users to enter the data correctly from the first time. This ensures a higher data integrity and no time is lost by users having to correct data or creating a ticket to help fix the data. This also saves time for the support team as they will get less tickets.
Reinforcement of important messages -- in addition to sending emails to our users, we also add a ShoutOut to refer to the email communication. Anybody who has missed the email, will get the information via a one-time popup in the system.
Easy access to support materials -- our job aids and videos are located on SharePoint sites, but that is outside the system. By having a help menu, our users are now getting more easy access to the materials from within the system. On specific pages, we can also have additional small menus with links to job aids or FAQs specific to those pages.
Reinforcement of important messages -- in addition to sending emails to our users, we also add a ShoutOut to refer to the email communication. Anybody who has missed the email, will get the information via a one-time popup in the system.
Easy access to support materials -- our job aids and videos are located on SharePoint sites, but that is outside the system. By having a help menu, our users are now getting more easy access to the materials from within the system. On specific pages, we can also have additional small menus with links to job aids or FAQs specific to those pages.
User Friendly
What do you like best about the product?
Easy platform, quick to get a message and read replies.
You can see when user is replying.
You can see when user is replying.
What do you dislike about the product?
It is confusing to find the button to minimize the conversation, first time you use it I spent far too much time looking for the button.
What problems is the product solving and how is that benefiting you?
Getting help with shipment and questions answered. The ease of conversation allows issues to get cleared up so you can keep moving forward with your tasks.
Amazing experience using the WalkMe Solutions/tools.
What do you like best about the product?
WalkMe has helped our platform provide our clients with interactive training, release updates, and specific analytics. With the WalkMe solutions. The simplicity of the WalkMe solutions and the support provided by the WalkMe team is what I like the most.
What do you dislike about the product?
As of now, I don't have any complaints regarding WalkMe.
What problems is the product solving and how is that benefiting you?
One of the many ways WalkMe is helping our solutions is by adding interactive guidance on our UI for easy and immediate end-user access.
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