WalkMe DAP
WalkMeReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
534 reviews
from
and
External reviews are not included in the AWS star rating for the product.
WalkMe's capabilities is much more than a just-in-time on-screen-support!
What do you like best about the product?
WalkMe's community is so vibrant and the customer success team is so keen to help us implementors derive value. Everyone's so eager to learn and to share! On the tool, the robustness of it's solutions and the multitude of approaches you can adopt to solve one problem makes working with WalkMe extremely fun!
What do you dislike about the product?
The certifications sometimes had way too much of everything - when working hands on, most seemed like Nice-To-Know content so I didn't know what was actually HAVE-TO-KNOW content.
What problems is the product solving and how is that benefiting you?
I was tasked to implement WalkMe to assist our clients in their transition from a legacy system to a new system... The problems were endless:
1) Unstable environment
2) Long processes on new system
3) Old system permitted multiple processes (e.g. working on a Sales Order and a Sales Quotation) to be done on the same screen
WalkMe benefitted us in addressing not just these problems but many more. The best use-cases of WalkMe in our implementation were in using it as a tool to bridge the many tech gaps. The long timelines that the tech team quoted were all avoided with WalkMe's many apps and features.
1) Unstable environment
2) Long processes on new system
3) Old system permitted multiple processes (e.g. working on a Sales Order and a Sales Quotation) to be done on the same screen
WalkMe benefitted us in addressing not just these problems but many more. The best use-cases of WalkMe in our implementation were in using it as a tool to bridge the many tech gaps. The long timelines that the tech team quoted were all avoided with WalkMe's many apps and features.
Enhance your user assistance with WalkMe
What do you like best about the product?
The support team is awesome. They stay with you until any issue is resolved.
What do you dislike about the product?
Customizations are a bit tricky. For example, tweaking the CSS.
What problems is the product solving and how is that benefiting you?
Just-in-time, in-app user guidance to make available videos, documentation, tips, announcements, quickly and easily.
Very knowledgeable and helpful
What do you like best about the product?
I like that it's a good tool to use instead of PowerPoints or documents, having the on screen walkthrough is better for learning.
What do you dislike about the product?
Sometimes depending on the websites and cookies, walkme's might not show up due to those
What problems is the product solving and how is that benefiting you?
Better training modules
Better turnaround time down the road
Catches user error at the start rather than having the using send a fault order
Easy to manage and maneuver
Better turnaround time down the road
Catches user error at the start rather than having the using send a fault order
Easy to manage and maneuver
WalkMe for Lumen
What do you like best about the product?
The ease of use for the end user, the supplementation of tracining, and the downstream benefit of doing it right the first time
What do you dislike about the product?
I dont have any so far, I really like how we've set up our program
What problems is the product solving and how is that benefiting you?
A major reduction in app integration and training will be seen
Very Quick and Concise Customer Support
What do you like best about the product?
The customer support is very responsive and has provided me with quick and accurate solutions to my questions and issues.
What do you dislike about the product?
There are some aspects of the Editor that are not very intuitive or user friendly.
What problems is the product solving and how is that benefiting you?
WalkMe is helping interact and communicate with my users. It also provides me with great user analytics to help me prioritize the areas to develop in my product application.
Impressive and user friendly product
What do you like best about the product?
Walkme analytics and the ease of use in building use cases with excellent support from Walkme. I appreciate all the features and options in building.
What do you dislike about the product?
I love the option to open a URL. Can you add the feature to allow a user to open an application?
What problems is the product solving and how is that benefiting you?
Onboarding new hired employees and it will create efficiency in our onboarding processes. Teaching new users how to use the application to perform their role effectively.
The MUST HAVE TOOL to enhance the user experience
What do you like best about the product?
Analytics that help shape further developments to make the user experience even better
It makes the often challenging task of change mnagement much easier
It makes the often challenging task of change mnagement much easier
What do you dislike about the product?
It's working for us right now, so nothing yet!
What problems is the product solving and how is that benefiting you?
WalkMe is helping us to facilitate change much easier than before, it allows us to smooth out contensious steps, so the end user has a seamless and enjoyable experience.
Unlocking efficiency and user experience
What do you like best about the product?
Seamless onboarding, user-friendly interface, enhanced productivity and a very dedicated customer support team.
What do you dislike about the product?
Steep learning curve initially, otherwise have not faced much issues.
What problems is the product solving and how is that benefiting you?
Digital adoption platform to enhance the employee experience, guiding them through the end to end processes in various applications.
WalkMe user for multiple applications.
What do you like best about the product?
I like how adaptable it is. There is always a solution to any problem so matter the issue.
What do you dislike about the product?
I think the a downside is that you can track insights by groups of people. Meaning that when a task is done by one user, another user at the same company or department can't see that it was completed and has to do it again.
What problems is the product solving and how is that benefiting you?
We use WalkMe to help customer adaption to new applications and functionalities using training resource and other tools.
Robust digital guidance tool
What do you like best about the product?
Once you learn how to build content, it can be done with ease and it becomes a fun challenge to create new or edit existing content. The way it integrates over your platform is nearly seamless and makes it very easy for users to access, which helps to reduce the number of windows/platforms that your team needs to have open at once.
What do you dislike about the product?
The onboarding serves to teach you the basic functionality of building content. However, if you desire more complex solutions (which WalkMe is very capabale of executing) that include the use of capturing data variables, you will most likely require additional guidance outside your initial onboarding, which comes at a cost. Additionally, there seems to be a lag in time that it takes for WalkMe to read the content on screen, and apply that to it's logic. If your users move fast enough, they can navigate past pages without ever giving Walkme the chance to evaluate the content and trigger their solutions to appear.
What problems is the product solving and how is that benefiting you?
WalkMe is solving for communication barriers with regards to software updates. Whenever there is a UI element that is new or changed, we can use WalkMe to easily call it out as the user uses the interface. Previously, we would launch communication and hope that our users would remember when they use the system. This helps to save time for many of our middle managers and reduces the amount of questions they field regarding such changes.
showing 161 - 170