WalkMe DAP
WalkMeExternal reviews
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I am using WalkMe since 3 years now and it's an amazing tool
What do you like best about the product?
Following an internal study over a period of 4 months, we have observed an increase in employees' skills in the use of a business application. We have also observed an increase in employee satisfaction. Based on these results, we are currently in the process of deploying the DAP on new business applications.
What do you dislike about the product?
There are not really any negative points about WalkMe that come to my mind. I would recommend to create a good internal organization dedicated to the maintenance and creation but also to the animation of the platform so that the deployment of WalkMe will be a success.
What problems is the product solving and how is that benefiting you?
WalkMe solved problems like change management and new technology adoption for employees. It benefits us, especially for employee productivity gains and satisfaction.
WalkMe is a DAP (Digital Adoption Platform) at its Finest
What do you like best about the product?
WalkMe is extremely intuitive and has use cases far beyond simple instructional design, which alone is stellar. The analytics are on-par with or exceed Google analytics, and thus we are able to discover opportunities before anyone is even aware of them. WalkMe's ability to automate user tasks is a significant time saver, and enables our users to be more efficient in their day-to-day workflows.
What do you dislike about the product?
Some of their latest features (such as Adaptive Flows) is only available for use on select platforms. Their support team is very helpful; however, sometimes they do not respond in a very timely manner; I have waited over a week on occasion to receive a response.
What problems is the product solving and how is that benefiting you?
We recently implemented WalkMe's awesome ActionBot feature to encourage our users to search for help before resorting to live chat. This solution not only saved the company money but also shone a brighter spotlight on our massive library of self-serve material to reduce customer support tickets. If a user does need to chat with a live representative, WalkMe's solutions allow us to directly integrate with Salesforce and automatically associate user info (name, email etc) so that our customer records are 100% accurate.
Great training and customer support!
What do you like best about the product?
WalkMe has helped provide clients with real-time resources, decreasing the number of duplicate questions to our customer support team. In addition, its user-friendly training and tools have made it simple for a newbie to jump in. Finally, WalkMe's client support is fantastic!
What do you dislike about the product?
As a newbie to tech, I needed to figure out some tech terminologies when getting started. I wish the training courses broke it down more for beginners.
What problems is the product solving and how is that benefiting you?
WalkMe has helped provide clients with real-time resources, decreasing the number of duplicate questions to our customer support team. We've received great feedback on using Smart WalkThrus and Smart Tips.
WalkMe: Way of the Future for Onboarding, Training
What do you like best about the product?
WalkMe allows internal subject matter experts to get their support knowledge out of their heads and in context on the underlying app.
No one wants to answer the same question for the rest of their careers.
By externalizing what SMEs know, we can head off support requests and put their guidance in the flow of work for end-users.
Not only that, but the back-end analytics platform allows insight into the app usage that's not available elsewhere.
No one wants to answer the same question for the rest of their careers.
By externalizing what SMEs know, we can head off support requests and put their guidance in the flow of work for end-users.
Not only that, but the back-end analytics platform allows insight into the app usage that's not available elsewhere.
What do you dislike about the product?
If WalkMe has any downsides, it's that it is too often viewed as a "one and done" or point solution.
Once WalkMe content is put in place, it needs to be maintained and expanded to stay relevant for end users.
And the concept of DAP is so powerful that it embodies a new way of thinking for organizations.
Once WalkMe content is put in place, it needs to be maintained and expanded to stay relevant for end users.
And the concept of DAP is so powerful that it embodies a new way of thinking for organizations.
What problems is the product solving and how is that benefiting you?
Often, usability and customer/employee experience enhancements do not get priority with development teams. DEV teams are focused on the core application, bug fixing, database, API, etc. By allowing an internal support team to deploy WalkMe, you're essentially expanding your DEV team to be able to adjust the UI layer. Announce changes via ShoutOuts. Adjust how fields are explained with SmartTips. Take users step-by-step through tasks with Walk-Thrus. These items typically do not rise to the top of DEV team priority lists. WalkMe allows for this division of labor.
WalkMe drives our digital transformation
What do you like best about the product?
WalkMe has proven to be an extremely valuable tool, enhancing the user experience by providing intuitive guidance and support within various digital platforms. Its ability to create step-by-step walkthroughs helps employees navigate complex processes efficiently, thereby increasing productivity and reducing the learning curve associated with new software or systems. The platform's analytics feature also allows for continuous improvement by tracking user engagement and identifying areas where further support may be needed.
What do you dislike about the product?
Sometimes feature improvement requests take longer than we hoped for to meet the custom needs of our team.
What problems is the product solving and how is that benefiting you?
Onboarding gaps, knowledge retention, data integrity, feature adoption...honestly the list could go on and on. We have WalkMe on over 100 applications internally and continue to expand weekly.
WalkMe Recommendation
What do you like best about the product?
I like being able to be creative with solutions. Once you get the hang of any site nuances, developing content is quick and fun.
What do you dislike about the product?
Just like any software/tech, there are times when it just doesn't cooperate or is a little glitchy. Usually, a "time-out" works.
The updates to the DAI make it hard to track progress over time. I think it's been revamped a handful of times since I started using WalkMe four years ago.
Some lessons are too 'micro' and require a lot of clicks to watch a minute-long video and a paragraph or two of text.
The updates to the DAI make it hard to track progress over time. I think it's been revamped a handful of times since I started using WalkMe four years ago.
Some lessons are too 'micro' and require a lot of clicks to watch a minute-long video and a paragraph or two of text.
What problems is the product solving and how is that benefiting you?
Provides us with another method of getting site updates/announcements to end users. Provides training for new employees and re-training for existing employees. Allows us to build solutions to control unwanted actions as a temporary workaround until settings can be adjusted globally.
New WalkMe Builder, and I love it
What do you like best about the product?
I think the WYSIWYG Editor is easy to use. The learning curve is short. I also value the Tip Tuesdays in the community.
What do you dislike about the product?
Sometimes what you preview isn't the same as what you see in play. Possibly it is our applications, though.
What problems is the product solving and how is that benefiting you?
At my company, WalkMe mostly helps people not to commit common errors because the application wasn't intuitive enough.
Creation process is easy and clean
What do you like best about the product?
The absolute best thing about WalkMe is their visual flow creation process, and the ability to easily branch in and out of the original flow. I've yet to meet another DAP provider who can come close to this capability. The process of selecting an element and creating assets around that element is fantastic, easy, and without unnecessary steps.
What do you dislike about the product?
WalkMe has recently released a "custom reports" feature. While it has so much potential, it currently falls short in its offering.
What problems is the product solving and how is that benefiting you?
WalkMe has helped us provide help for our customers, right where and when they need it. With the weekly reports, I'm able to find pinch points in the customer process and address those promptly.
WalkMe Digital Adoption Platform
What do you like best about the product?
WalkMe is the premiere digital adoption platform without any real equivalent in the industry. The aspect I like best is the power of the tool. At times it feels like there is nothing you can't do with it!
What do you dislike about the product?
There is nothing to dislike about the tool.
What problems is the product solving and how is that benefiting you?
WalkMe is helping in change management, onboarding people and platforms, and increasing efficiency.
Recommend for any company
What do you like best about the product?
The capabilities and functions that allow the platform to fit to your needs. Helps enhance or even replace typical training methods.
What do you dislike about the product?
They cost. Although that is relative, the cost is well worth the vlaue.
What problems is the product solving and how is that benefiting you?
Replace training for enhancements and soon replace in person training for some onboarding tasks.
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