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WalkMe, Digital Adoption to the max
What do you like best about the product?
Seamless integration: WalkMe Workstation integrates well with Nestlé's existing IT systems, streamlining workflows and making it easier for employees to navigate through changes.
Enhanced user experience: The platform offers a unified user experience, reducing platform fatigue and simplifying complex workflows.
Support for various roles: WalkMe Workstation helps employees across different roles and responsibilities within Nestlé, catering to their specific needs.
Onboarding and engagement: WalkMe Workstation provides customized onboarding, important notifications, and targeted nudges, enhancing workflow efficiency.
Enhanced user experience: The platform offers a unified user experience, reducing platform fatigue and simplifying complex workflows.
Support for various roles: WalkMe Workstation helps employees across different roles and responsibilities within Nestlé, catering to their specific needs.
Onboarding and engagement: WalkMe Workstation provides customized onboarding, important notifications, and targeted nudges, enhancing workflow efficiency.
What do you dislike about the product?
Sometimes stability problems may prevent us from scaling at the desired rate. Ideally there should be also better integration between walkme web and walkme workstation. however i know the walkme team is working on these issues.
What problems is the product solving and how is that benefiting you?
Seamless integration: WalkMe Workstation integrates well with Nestlé's existing IT systems, streamlining workflows and making it easier for employees to navigate through changes.
Enhanced user experience: The platform offers a unified user experience, reducing platform fatigue and simplifying complex workflows.
Support for various roles: WalkMe Workstation helps employees across different roles and responsibilities within Nestlé, catering to their specific needs.
Onboarding and engagement: WalkMe Workstation provides customized onboarding, essential notifications, and targeted nudges, enhancing workflow efficiency and boosting productivity.
Change and insight engine: The platform empowers employees to stay on top of changes and ensures they have the necessary knowledge to perform their tasks efficiently.
Enhanced user experience: The platform offers a unified user experience, reducing platform fatigue and simplifying complex workflows.
Support for various roles: WalkMe Workstation helps employees across different roles and responsibilities within Nestlé, catering to their specific needs.
Onboarding and engagement: WalkMe Workstation provides customized onboarding, essential notifications, and targeted nudges, enhancing workflow efficiency and boosting productivity.
Change and insight engine: The platform empowers employees to stay on top of changes and ensures they have the necessary knowledge to perform their tasks efficiently.
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Very much helpful tool
What do you like best about the product?
It provide easy to use functionality. Which we can use for the broadcasting/displaying withing our application.
What do you dislike about the product?
Initially, i faced difficulty in sign-in for the walkme and try their product for trial
What problems is the product solving and how is that benefiting you?
Easing the content broadcasting to the end user, making walk-thru.
Automated Digital Adoption Platform with lack of usability and customer support
What do you like best about the product?
Quick to Implement
Browser Plug-in
Organized Folders
Browser Plug-in
Organized Folders
What do you dislike about the product?
The reporting from WalkMe was terrible, confusing, and not consistent between reports.
Very difficult to use
Customer Support and Account Teams were very hard to work with
The tool was buggy and frustrating to use for long periods of time
Very difficult to use
Customer Support and Account Teams were very hard to work with
The tool was buggy and frustrating to use for long periods of time
What problems is the product solving and how is that benefiting you?
We used WalkMe for onboarding new users and providing self-service guidance for our complex platform. We also used it to communicate new releases and target certain user groups. However, because of WalkMe's short-comings, we ended our contract with them and now use a different in platform communication tool.
its fun and saves time
What do you like best about the product?
Easy to build, well designed, great team to work with.
What do you dislike about the product?
changes, that happen because the company is growing
What problems is the product solving and how is that benefiting you?
in general, its cost reduction + productivity increase with the elements:
- training substitution
- performance optimization
- data quality improvement
- ticket reduction
- training substitution
- performance optimization
- data quality improvement
- ticket reduction
An essential tool for any large business
What do you like best about the product?
Very easy to learn. Top-notch self-guided training program delivered in short chunks with practice opportunities. Fantastic insights dashboard to help make informed decisions. Lots of flexible features to help solve digital adoption problems. Put WalkMe in the right hands to reduce your formal systems training efforts by replacing them with WalkMes. I have been delighted with every Support interaction I've had. WalkMe Support is excellent at keeping things understandable and actionable.
What do you dislike about the product?
Cost structure (by application, not user). Because it's easy to use, you will be tempted to treat it like a hammer and look for nails. Don't do this. Make sure you are solving the right problems with WalkMe. It seems like the Support feature offered in the editor is slow. Because it resembles a chat window, you expect someone to be there and help you right away. That is not the case...it takes a while to be acknowledged.
What problems is the product solving and how is that benefiting you?
WalkMe helped us immensely with getting people to use critical systems correctly by providing support within the platform at the point of need. Time saved equals cost savings.
WalkMe is great!
What do you like best about the product?
I like the user experience as an admin in the editor building content. I feel empowered to make cool functionality without all the confusing coding. I'm not techy, so working within WalkMe gives me the confidence to create relevant content users need now.
What do you dislike about the product?
The support site needs work. Not all the documentation is current, making finding anything relevant to your issues impossible. I would also add that the screen-share with support is nice; however, most of the time the availability for support to screen-share is well out of your working hours. There have been times I've been close to a project deadline and had to take a screen-share appointment at nine at night. That's NOT ideal.
What problems is the product solving and how is that benefiting you?
My institution is rapidly adding more systems where users need to jump and use them for their jobs or classes. I have experience with technical writing, training, and job aids, but I discovered that users don't read the documentation created for them. WalkMe allows users to learn as they complete tasks in real-time. Eliminating user guides and utilizing a digital adoption platform is an easier way to maintain and manage system updates, rather than updating documentation that rapidly becomes outdated.
Using it for 3 years now : great set of features available within Walkme
What do you like best about the product?
I like the wide variety of features in the app, which I can mix to reduce digital frustration for users discovering a new system.
I also like the proactive community and the customer support who always give their best to answer issues.
I also like the proactive community and the customer support who always give their best to answer issues.
What do you dislike about the product?
The biggest drawback is for me change mangement and version control ; i.e. when building a lot of content within a team of editors ; it is sometimes hard to find out who published and changed what, when looking for the details or minor changes. The good point is that the product management team as already taken this point into account and is working on it.
What problems is the product solving and how is that benefiting you?
Walkme helps to reduce the learning curve of the applications used by our customers.
Made our system more intuitive
What do you like best about the product?
WalkMe allows us to create solutions that can be instantly published to our system, improving the communication with our end-users. I would say the features we find most helpful are:
- Smarttips: adding tooltips to the myriad forms on our system made the user journey less painful
- Insights data: allows us to get real-time data on our user behavior, which pages are the most visited, which keywords are being searched for on the help menu
-Surveys: getting our users' input allowed us to grow WalkMe organically, adding the guidance our users need
- Smarttips: adding tooltips to the myriad forms on our system made the user journey less painful
- Insights data: allows us to get real-time data on our user behavior, which pages are the most visited, which keywords are being searched for on the help menu
-Surveys: getting our users' input allowed us to grow WalkMe organically, adding the guidance our users need
What do you dislike about the product?
Since WalkMe is heavily embedded on our system, a downside might be getting users complaints if WalkMe does not load properly, as our users are so used to interacting with it.
What problems is the product solving and how is that benefiting you?
Development: WalkMe auto-steps has allowed us to create "custom features" in less time than our Dev team would take
OCM: Using banners to make users aware of new releases and features
User satisfaction: Overall feeling towards our feeling is positive
OCM: Using banners to make users aware of new releases and features
User satisfaction: Overall feeling towards our feeling is positive
Walkme helps the end user in an user friendly behavior by giving the information to the user
What do you like best about the product?
Walkme is an cloud-based Digital Adoption Platform enables organizations to measure, drive, and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our code-free platform leverages our proprietary technology to provide visibility to an organization’s CIO and business leaders, while improving user experience, productivity and efficiency for employees and customers.
What do you dislike about the product?
As a training consultant without any programming or IT experience, I have been able to quickly learn the tool and create simple effective solutions.
What problems is the product solving and how is that benefiting you?
It is cost-effective, reducing the need for human trainers
WalkMe is the best opportunity I have ever known in the IT business.
What do you like best about the product?
WalkMe bridges the gap between what users know and what they need assistance with. Not everyone learns all there is to know during training. WalkMe allows everyone the opportunity to succeed in whatever process they are engaged in.
What do you dislike about the product?
This is a hard question. I can not think of anything I dislike about WalkMe. Regardless of the suggestions, WalkMe always makes it happen. If I had to pick one thing, I would say to provide some more expansive support articles.
What problems is the product solving and how is that benefiting you?
WalkMe has recently built in real-time help and evaluation for builds to detect the issue when a solution is not working.
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