WalkMe DAP
WalkMeExternal reviews
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WalkMe created the Digital Adoption Platform world
What do you like best about the product?
The tool is simply to use and the solutions can be complex. Once people learn what you can do ta user's experience
What do you dislike about the product?
You can do so much with this tool and sometimes I tend to forget to keep it simple.
What problems is the product solving and how is that benefiting you?
We use WalkMe to clarify the best business process flows and to introduce new features.
WalkMe Provides best in class real time performance support and insights
What do you like best about the product?
Ability to drive one change and journey approach utilizing walkme for comms, training, performance support and insights!
What do you dislike about the product?
Inability to deep dive into insights, would like more visibility into long term product roadmap
What problems is the product solving and how is that benefiting you?
Solving inability to provide support at the point of need. Ability to realize insights and pain points real time .
Lead Director
What do you like best about the product?
Flexibility, I see WalkMe as a Swiss-Army knife of solution delivery options.
What do you dislike about the product?
There is no way to integrate the Editor with a code asset management tool.
What problems is the product solving and how is that benefiting you?
Efficiency creation across multiple systems used for process workflows. Compliance. Streamlined communications.
Best tools for delivering value to your users.
What do you like best about the product?
WalkMe is most helpful in developing and delivering data-driven solutions for end users. By using analysis of user behavior collected by WalkMe to plan your projects and evaluate the efficiency and return of your solutions,
What do you dislike about the product?
Sometimes limited UI for the editor that requires a ton of log ins and refreshes to get it to work.
What problems is the product solving and how is that benefiting you?
User experience, broken processes, multiple systems requiring similar inputs or feeding into each other with human error.
WalkMe is a very effective tool for digital adoption without heavy investment in development work.
What do you like best about the product?
Effective in improving UX and training new users on systems. Easy to create content and customize for different use cases.
What do you dislike about the product?
WalkMe should focus more on the end-user scenarios for a website. WalkMe has rolled out many features for Employee onboarding and training in the last few years.
What problems is the product solving and how is that benefiting you?
We are using it to onboard new users on a cloud-based system. WalkMe has significantly reduced the time and training required to onboard new users.
WalkMe has the absolute BEST staff!
What do you like best about the product?
Though WalkMe is an extremely intuitive platform, the main thing I enjoy the most is the helpful and caring staff! They truly care and want to help!
What do you dislike about the product?
The only downside is the WalkMe content can get a little challenging to learn at first - but once you take their training courses, it becomes easy!
What problems is the product solving and how is that benefiting you?
WalkMe is helping us understand specific analytics that we were missing while also enhancing our client's ability to learn more about our system!
First time builder
What do you like best about the product?
Help Articles and Support. Meetings and reviews. Features are easy to use.
What do you dislike about the product?
Some rules are not that clear, some triggers do not work all the time. Reports could be easier to use and more detailed
What problems is the product solving and how is that benefiting you?
Implementation and adoption. It's a good tool for updates on our applications
Walkme is a great and easy In-app tool
What do you like best about the product?
It is a quick way to inform our users of important information and bugs. And it is great that it has many different functions to do so (Smartips, SMWT, etc).
What do you dislike about the product?
The Automatic selector does not work well on our site, we often have to use jQuery. But that may be different for other sites.
What problems is the product solving and how is that benefiting you?
When we need to get information out to our users quicker than our Tech team can do it.
Great product with many benefits for our users
What do you like best about the product?
I really appreciate the variety of different features that WalkMe offers. You can tailor WalkMe to address your particular users' needs, whether they're internal or external. The ability to customize these features makes WalkMe valuable for us. We have a variety of applications in several different business lines, so customization is vital. In addition, their technical support team is top-notch. They provided me with valuable assistance that addressed my questions immediately, without having to go back and forth. It saved me time and enabled me to meet a deadline.
What do you dislike about the product?
You're bound to have a learning curve with a tool of this nature. That's the only negative I have experienced as a new user, and it didn't surprise me. Fortunately they have abundant training and knowledge resources available in various formats to help you out. Their online training courses are particularly helpful, especially in educating me on features that I wasn't even aware of.
What problems is the product solving and how is that benefiting you?
We needed a way to engage with our customers and ensure they had access to the educational resources necessary to accomplish their work tasks. This has reduced the number of support calls and initial confusion from our users.
Thriving with Walk Me
What do you like best about the product?
It is easy to use and easy to follow for the intended learner. It has allowed us to support our agents in the field by providing in-app support as we transition to a new booking platform!
What do you dislike about the product?
It can be a challenge when interacting with a dynamic page, but with the support from Walk Me, we are always able to find a solution
What problems is the product solving and how is that benefiting you?
We have a lot of system enhancements rolling out weekly, and,with no time for formal training, this is a perfect solution to get the information out to our employees
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