WalkMe DAP
WalkMeReviews from AWS customer
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Great Product
What do you like best about the product?
WalkMe is very versatile in what it offers. You can easily set up your users for success by having tips, walkthroughs, videos, articles, etc.
What do you dislike about the product?
The product is geared and marketed towards companies for internal onboarding. They offer a lot of integrations for third-party applications, but those with a custom app and a single-page app geared to external users can support, but there are limitations. Educational content is limited and geared towards internal onboarding using third-party apps. So I will say I do feel disappointed with the limited content for our customer type.
What problems is the product solving and how is that benefiting you?
Quick learning tips and tricks. User-end communication. Digital Adoption.
Excellent product and team
What do you like best about the product?
It's well-received by users and offers a lot of solutions for our complex software, complete with useful analytics. The team at WalkMe is A+ across the board. Responsive, engaged, and doing everything they can to facilitate a partnership and set us up for success.
What do you dislike about the product?
Becoming a builder is not as easy as it seems if you have a complicated site with extensive audience segmentation and in which element selection is not so straightforward. I'm far more dependent on the solutions engineer than I expected to me at this time.
What problems is the product solving and how is that benefiting you?
Onboarding to new features and processes by way of self-service help rather than calling client support. We are documentation-heavy and plan to replace that with interactive experiences instead.
WalkMe makes things better!
What do you like best about the product?
When I use WalkME, I can finally fix the issues that I've only ever been able to complain about before. Developers are busy people and new features take a long time to produce. WalkMe lets us solve a myriad of problems very quickly and easily. And if we have difficulty, WalkMe is always there to help with an easy to use and excellent service team.
What do you dislike about the product?
This is one of those humblebrags. My least favorite thing about WalkMe is that it can solve nearly any problem so that sometimes we have to ask ourselves, Should we use WalkMe to solve this one? It does help us to think holistically to know that we could always solve it with WalkMe. If you ever find yourself building something that the next builder will have trouble understanding, step back. Double check.
What problems is the product solving and how is that benefiting you?
Most recently I have used WalkMe to help users navigate a confusing billing and payment app. When we find frequest errors in the invoices, we set up a new process to catch those errors earlier in the process.
WalkMe Helps Guide and Grow Your Users
What do you like best about the product?
What I like most about WalkMe is the ability to add guidance and help directly at the source of the problem.
What do you dislike about the product?
I think users are apprehensive of overlays in general, but that's certainly not the fault of WalkMe.
What problems is the product solving and how is that benefiting you?
It allows me to quickly make announcements on a company wide scale. Validation and guidance directly at the source where it's needed. Creative solutions to help give users the information or resource they need in the moment.
Transformative Success with WalkMe across our IT Stack
What do you like best about the product?
The implementation of WalkMe across our IT stack has been nothing short of transformative. This digital adoption platform has revolutionized the way we interact with our technology, driving efficiency, productivity, and user satisfaction to unprecedented levels.
From the onset, WalkMe's seamless integration with our existing IT infrastructure was impressive. The platform's flexibility and adaptability allowed us to tailor it to our specific needs, ensuring a smooth and efficient implementation process. The support from the WalkMe team was exceptional, providing us with the necessary guidance and expertise every step of the way.
One of the most significant impacts of WalkMe has been on user onboarding and training. The platform's interactive, step-by-step guides have made it easier for our employees to understand and navigate complex systems and processes. This has drastically reduced the learning curve and enabled our teams to become proficient with new software in record time.
WalkMe's real-time, contextual guidance has also been a game-changer. It has empowered our employees to solve issues independently, reducing the load on our IT support team and significantly improving problem resolution times. This has not only boosted productivity but also enhanced employee confidence and satisfaction.
Moreover, WalkMe's analytics capabilities have provided us with invaluable insights into user behavior and system usage. This data-driven approach has allowed us to identify areas for improvement, optimize workflows, and make informed decisions that drive continuous improvement and innovation.
In conclusion, the implementation of WalkMe across our IT stack has been a resounding success. It has fundamentally improved the way we use technology, fostering a culture of self-service, efficiency, and continuous learning. We look forward to leveraging WalkMe's capabilities further as we continue on our digital transformation journey.
From the onset, WalkMe's seamless integration with our existing IT infrastructure was impressive. The platform's flexibility and adaptability allowed us to tailor it to our specific needs, ensuring a smooth and efficient implementation process. The support from the WalkMe team was exceptional, providing us with the necessary guidance and expertise every step of the way.
One of the most significant impacts of WalkMe has been on user onboarding and training. The platform's interactive, step-by-step guides have made it easier for our employees to understand and navigate complex systems and processes. This has drastically reduced the learning curve and enabled our teams to become proficient with new software in record time.
WalkMe's real-time, contextual guidance has also been a game-changer. It has empowered our employees to solve issues independently, reducing the load on our IT support team and significantly improving problem resolution times. This has not only boosted productivity but also enhanced employee confidence and satisfaction.
Moreover, WalkMe's analytics capabilities have provided us with invaluable insights into user behavior and system usage. This data-driven approach has allowed us to identify areas for improvement, optimize workflows, and make informed decisions that drive continuous improvement and innovation.
In conclusion, the implementation of WalkMe across our IT stack has been a resounding success. It has fundamentally improved the way we use technology, fostering a culture of self-service, efficiency, and continuous learning. We look forward to leveraging WalkMe's capabilities further as we continue on our digital transformation journey.
What do you dislike about the product?
The difficulties are usually around value discussions as the true value of our program is often hard to quantify into specific numbers beyond general figures based on agreen upon assumptions.
What problems is the product solving and how is that benefiting you?
Reducing support tickets, improving productivity, reducing onboarding time, improving the employee experience, reducing the need to additional and ongoing training, and enforcing data quality safeguards.
A great digital adoption tool for your IT investment
What do you like best about the product?
Ease of Use, Ease of Implimentation, Ease of Integration, Number of Features, Reporting capabilities, Easy to develop solutions
What do you dislike about the product?
Limitation of date comparison feature translation.
What problems is the product solving and how is that benefiting you?
WalkMe helps develop contents that make user self-dependent to complete tasks or follow processes. It reduces user manual effort, time of completion of a process, data errors. It intern helped client's save their manual effort and cost. WalkMeX is a great and AI implimentation compliments the tools capabilities and help receive better ROI for clients.
Incredible platform and great partnership
What do you like best about the product?
The platform is easy to use and was able to train myself quickly thanks to their DAP institute. The customer support is exceptional, and every query I've had was met with quick response times and thorough assistance. I truly appreciate their dedication to their customer's success.
What do you dislike about the product?
Wish there were more ways to share content built by other companies to accelerate our content.
What problems is the product solving and how is that benefiting you?
Adoption and training for our sales platforms, specicially Salesforce, Seismic, & Power BI
Best way to guide users and stop errors
What do you like best about the product?
- Rapid release times for solutions
- Wide range possible solutions
- Ease of use for customers and builders
- Saves money by being able to fix issues that would cost hefty development time
- Wide range possible solutions
- Ease of use for customers and builders
- Saves money by being able to fix issues that would cost hefty development time
What do you dislike about the product?
The tools for a solution can be restrictive
What problems is the product solving and how is that benefiting you?
Digital adoption - this project is rolling out new software and WalkMe is being used to have internal guideance for users, this has reduced support tickets significantly and those that come through often can be resolved by WalkMe WalkThrus
Data Validation - WalkMe is used to validate data input where system restrictions do not validate (For example First Names that can have numbers)
Error Provention - Stops users doing incorrect process
Cost Saving - With WalkMe Data Validation and Error Provention fixes are quick to release and do not incur any cost, these issues developed by the vendor, but this comes with a hefty pricetag and extended timeline
Data Validation - WalkMe is used to validate data input where system restrictions do not validate (For example First Names that can have numbers)
Error Provention - Stops users doing incorrect process
Cost Saving - With WalkMe Data Validation and Error Provention fixes are quick to release and do not incur any cost, these issues developed by the vendor, but this comes with a hefty pricetag and extended timeline
WalkME Wonderful!
What do you like best about the product?
In the L&D world, speed and content accuracy are at the forefront of this everchanging world we live in, and WalkMe gives us the capability to keep up.
What do you dislike about the product?
Some of the capabilities we need are slow to come to fruition, but we are heard and know prioritization exists in all agile environments.
What problems is the product solving and how is that benefiting you?
It is reducing the number of tickets our customers submit and for the associates that are contacted about troubleshooting. It is allowing us to reduce development time as LxDs. And it allows us to be quicker in marketing with the tools and updates needed as a Fintech.
Supportive support team
What do you like best about the product?
WalkMe can be hard to understand sometimes, however the supportive, considerate and
courteous support team of WalkMe is cherry on top.
courteous support team of WalkMe is cherry on top.
What do you dislike about the product?
WalkMe updates and/or upgrades should be prompted when a user login into WalkMe Editor. Notifying and highlighting the information on the site may limit the communication to the users who visit the site only. Rather a developer like me who is concerned with building of WalkMe stuff doesn't get to know the new information until I use the updated function and then find out that something has been modified. Thus, a popup with new updates should be prompted on Editor.
What problems is the product solving and how is that benefiting you?
- Ease in communicating new releases, updates and/or upgrades of the application via ShoutOuts and SWTs.
- A workflow failure, repairement, fixes can be effortlessly and expeditiously communicated to users via WalkMe.
- Reduce the headache of comminicating the information to each user.
- Worth the cost but still it should be reduced
- A workflow failure, repairement, fixes can be effortlessly and expeditiously communicated to users via WalkMe.
- Reduce the headache of comminicating the information to each user.
- Worth the cost but still it should be reduced
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