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Great tool, for the right client
What do you like best about the product?
It was a very effective tool. Worked as expected, and helped our customers with in-app/website navigation. Got good effort and help from their support team.
What do you dislike about the product?
Onboarding was not smooth. We were left to figure some things out on our own.
What problems is the product solving and how is that benefiting you?
Navigation through a changing portal, guidance through tasks. Announcements for upcoming and new releases.
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An excellent tool with a bit of a learning curve.
What do you like best about the product?
WalkMe can do amazing things to help my users know what has changed or where to go to complete various processes in Salesforce or Envestnet! I am still learning things about what WM can do more than two years into being my company's primary WM builder.
It is fully customizable in so many ways. In particular, the ability to create custom triggers has made building so much easier for the complex processes my company tends to use. There's a learning curve on the rules engine, but once the lightbulb goes off, it is so much easier.
It is fully customizable in so many ways. In particular, the ability to create custom triggers has made building so much easier for the complex processes my company tends to use. There's a learning curve on the rules engine, but once the lightbulb goes off, it is so much easier.
What do you dislike about the product?
There is a steeper learning curve than we understood when we first rolled out WM. It took about six months of full-time building before I really knew what I was doing, mainly because each type of content (Smart Walk-Thru, SmartTip, ShoutOut, Launcher, etc.) has different pieces that you need to learn to watch out for so it will work properly for users.
Now that I've got all of the little tricks in my head, I can usually build WM content quickly and easily. I just wish I had had different expectations for how long it was going to take me to be a fully proficient builder.
Now that I've got all of the little tricks in my head, I can usually build WM content quickly and easily. I just wish I had had different expectations for how long it was going to take me to be a fully proficient builder.
What problems is the product solving and how is that benefiting you?
WalkMe takes my users through various onboarding processes, makes sure my users know what has changed in our software, alerts them to information they need to know, and generally serves as a one-stop shop that has reduced our training needs companywide.
WalkMe helps us prevent user errors, lets us redirect users to the correct process, etc.
WalkMe helps us prevent user errors, lets us redirect users to the correct process, etc.
Should be used as a standard in Excellent Onboarding Practices!
What do you like best about the product?
I love the community and, of course, the ease of the tool. This tool removes the need for hours of videos of training for our new hires, the need to update those tools and any confusion on using those tools, or the need to refer to those videos. Being from an IT Security company, our new hires touch an unbelievable number of tools in one day. From HR, Admin, and Sales, to IT and forecast tools, their jobs depend on the successful use of software, and this tool starts them off on the right foot and in a faster time than the alternative.
What do you dislike about the product?
I have heard from my IT team that it does slow down the speed of our SFDC tool significantly.
What problems is the product solving and how is that benefiting you?
Training in new tools for new hires and pushing tool announcements and changes to our current team.
First DAP consultant and WalkMe partner in North Africa
What do you like best about the product?
- At the strategic level: WalkMe can positively impact on the results of the company, in the short term can change the rate of productivity and the commitment of the users, and in the long term on time and money therefore a good ROI .
- At the functional level: WalkMe can simplify the handling of any solution especially in the learning phase, can also help to track and collect more information on user interactions with the system thanks to insight .
- At the technical level: WalkMe can help improve the UX/UI, help to integrate other features without touching source code, because the two technologies are separate.
- At the functional level: WalkMe can simplify the handling of any solution especially in the learning phase, can also help to track and collect more information on user interactions with the system thanks to insight .
- At the technical level: WalkMe can help improve the UX/UI, help to integrate other features without touching source code, because the two technologies are separate.
What do you dislike about the product?
Nothing negative so far whenever I encounter bugs the support team takes the lead
What problems is the product solving and how is that benefiting you?
Help users to follow and work under their company's CBM/CBS and easily understand all the features of their ERP
Builder Lead for one year review
What do you like best about the product?
Ease of use, the intuative element selector and there are always many methods available to train users and solve any issues
What do you dislike about the product?
Can be challenging if you're using proprietary software instead of salesforce
What problems is the product solving and how is that benefiting you?
Walkme is solving the issue of bad or incomplete data that was causing delays and costing money on our Sales Projects
Embedding Guidance/Scripting/Context Within Other Systems
What do you like best about the product?
Ability to custom-build shoutouts, scripting, tooltips, and other guidance within the websites of partners so that our team members are well-informed.
I've never used a similar tool that overlays within a website like this, so unfortunately I can't really compare it to competitors, but WalkMe is a unique and beneficial tool if you can leverage it in your workflow.
I've never used a similar tool that overlays within a website like this, so unfortunately I can't really compare it to competitors, but WalkMe is a unique and beneficial tool if you can leverage it in your workflow.
What do you dislike about the product?
It is a complicated tool that requires decent understanding of the system you are building it in, & how to use the rules engine/logic to trigger the content. We used WalkMe in 3rd party partner websites, however if you were to use it within your own platform, where you have full access to the HTML/programming it would likely be much easier to maintain/upkeep.
What problems is the product solving and how is that benefiting you?
Ensuring that a team member is disclosing important information to the customer, and that the team member has important context and other information at their disposal while using a given system.
Very good DAP
What do you like best about the product?
Simple to use
Functionnal richness
We can analyse what user do
Functionnal richness
We can analyse what user do
What do you dislike about the product?
Sometimes, we don't know why something does not work. We have take time to analyse.
What problems is the product solving and how is that benefiting you?
Some bugs
we can help a lot of users (approximatively 200) in the compagny
we can help a lot of users (approximatively 200) in the compagny
Best way to ensure your user adoption!
What do you like best about the product?
With the help of WalkMe's DAP tool we managed to greatly increase user adoption of different systems and all their features! I like how easy to use WalkMe's editor is and how fast you can see results.
What do you dislike about the product?
WalkMe works best on web based systems, although they have released WalkMe workstation which allows it to function on desktops as well. I can't wait for WalkMe's full power being available on desktop applications!
What problems is the product solving and how is that benefiting you?
It solves the issues with fully adopting a new system and its features. It also helps with automating processes and ensuring data quality from user input. This also decreases support tickets.
WalkMe at United Rentals
What do you like best about the product?
The direct engagement it allows us to have with our user without the need for a meeting/training
What do you dislike about the product?
Some things within the editor are difficult at first without proper training
What problems is the product solving and how is that benefiting you?
We employ WM on our customer facing rental management platform. WalkMe allows us to have a help center with step by step walkthroughs as well as use STs and SOs to direct users to new features in the platform
WalkMe should be implemented by every company
What do you like best about the product?
How easy it is to create content and help people with onboarding. It's so usefull to cut costs and reduce time training people. Also the UI is amazing and very intuitive!
What do you dislike about the product?
Sometimes there are a few issues and it's hard for me to find the right information for trouble shooting.
What problems is the product solving and how is that benefiting you?
It helps me reduce time and costs of onboarding new employees. It streamlines processes and makes our team more productive. You can definitely notice it's benefits after deployment.
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