Effortless Feature Introduction with WalkMe
What do you like best about the product?
I like that WalkMe is a no code tool and easy for anybody to use with its drag and drop functionality. I appreciate the smart walk-thrus feature, as it can be reused and is helpful for guiding users through new features using popups, letting them know what steps to perform. The initial setup is very easy and supported by courses provided by WalkMe to help us learn.
What do you dislike about the product?
WalkMe will call the certain APIs a number of times which will cause the performance degradation.
What problems is the product solving and how is that benefiting you?
I use WalkMe to announce new features and guide users on navigation with smart walk-thrus. It's a no-code, drag-and-drop tool anyone can use, and reusing smart walk-thrus is helpful.
Simple, Effective, and User-Friendly for Training Needs
What do you like best about the product?
I like that WalkMe is simple to use and easy to build on. It has a great interface that makes learning in the flow of work really effective. Since it overlays on our platform and is on demand, it allows us to create natural prompts. Customers and employees can engage with it whenever they feel stuck, which reduces calls to customer support and improves our NPS score. The initial setup was simple, easy, and user friendly.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
I use WalkMe for customer and employee training, enhancing product adoption, knowledge, usage, and retention. It's simple to build, overlays naturally on our platform, and reduces support calls, boosting our NPS score.
Guided workflows have transformed onboarding and change management for complex business processes
What is our primary use case?
Our story at Fulcrum GT with WalkMe started back in 2019 when we wanted to introduce WalkMe into our Snap solution, which is built on top of SAP S/4HANA. This was one of the first implementations of WalkMe on top of SAP.
Our main use case for WalkMe at Fulcrum GT is primarily for change management, training, and onboarding new users to the platform. It is also used for users who have been using the platform for some time but may be running into trouble on a particular process or workflow they are working on. Referring to a WalkMe guided walkthrough in those instances proved to be helpful.
Inside of SAP, there are hundreds of different workflows that a user can take depending on their role, and there could be dozens of examples of where users have leveraged WalkMe guided walkthrough functionality to guide them through a particular SAP process or workflow.
What is most valuable?
WalkMe's guided walkthroughs stand out to me as the best feature WalkMe offers, along with all the flexibility that you can implement with that particular feature.
What makes the guided walkthroughs so flexible and useful in my experience is that at certain points inside of a process or workflow, a user might reach a point where they can go left or right. If they go left, then the subsequent actions that they need to take differ from if they went right at the beginning. Having that flexibility and customization is powerful.
WalkMe has positively impacted my organization with better change management, quicker onboarding, and fewer support tickets sent through from users using the product.
What needs improvement?
I have not kept up with WalkMe over the years between 2019 and now, so I am not quite sure how it can be improved.
What do I think about the stability of the solution?
WalkMe is quite stable in my experience.
What do I think about the scalability of the solution?
WalkMe's scalability seems to be able to scale however much you would like it to scale.
How are customer service and support?
Customer support at WalkMe was fantastic. That was an area that I was really thankful for throughout the implementation. I would rate the customer support a nine on a scale of one to ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We did not previously use a different solution before WalkMe. I think that there was, however, some sort of product that SAP had built that covered some of what WalkMe would do, but it proved to be unsuccessful.
What was our ROI?
WalkMe has definitely helped with broad change management, training, and onboarding. Unfortunately, I cannot give any specific relevant metrics that you are seeking.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was nearly seven years ago. I do remember there was quite a bit of back and forth regarding pricing, licensing, and the setup costs, but at the end of the day, I think that it was fair.
Which other solutions did I evaluate?
We evaluated other options before choosing WalkMe, but the names of those alternatives do not come to mind at the moment.
What other advice do I have?
The advice I would give to others looking into using WalkMe is to ensure that you have a resource or two dedicated towards the implementation of WalkMe, as it definitely does take an effort to make sure that it gets done correctly and that you extract the value from the product. I would rate this review an eight on a scale of one to ten.
Intuitive Platform with Powerful Customization and Seamless User Guidance
What do you like best about the product?
Smooth user guidance & automation. Intuitive platform with powerful customization to drive user adoption and reduce training effort.
What do you dislike about the product?
Occasional performance lag and complex setup for advanced customizations.
What problems is the product solving and how is that benefiting you?
WalkMe solves the problem of low user adoption and high training dependency by guiding users directly inside applications like SAP Ariba and SuccessFactors. It reduces errors, support tickets and onboarding time. For me, it enables faster deployments, better engagement and smoother change management across teams.
Has improved user onboarding and workflow visibility but needs easier customization and better affordability
What is our primary use case?
WalkMe serves as my digital adoption platform that provides features where user friction is reduced, and you get different sorts of walkability and navigation. The navigation workflows help you understand the features and perform all necessary operations. WalkMe is adopted across different platforms and acts as simple in-app guidance that gives automated tools, automation, and analytics, providing whatever content is visible on the platform. WalkMe helps you over the context.
A quick specific example of how I use WalkMe in my organization is mainly during VMware deployments when we deploy this VMware.
My main use case for WalkMe involves internal IT applications that are generally available. I write those IT, ITAM, and supporting tools for troubleshooting monitoring dashboards and all that. WalkMe can be deployed there, reducing time for my team and all of the change management and feature releases. Majorly, for example, in the case of VMware, we use VM management tools, all the storage, and where you have all your compute storage and networking in place. WalkMe helps with the virtualization of the storage part and gets things sorted for us.
What is most valuable?
In my opinion, the best features WalkMe offers are mainly the faster route of onboarding users. Since the use of WalkMe reduces support tickets, it gives us user context and we get natively integrated with the software we are using and all the platforms we have. Whatever software we use, typically in the case of VMware, we gain more analytics and automation using WalkMe, which has improved our ROI.
Regarding WalkMe's analytics and automation features, the workflow gives us measurement and analysis via the analytics dashboard showing how users are behaving, where they are dropping off, and which areas are underused. It also helps optimize guidance, automate steps, and refine workflows. You have the steps to follow precisely, and it is also natively integrated with the tools we have. This additional integration helps to automate everything.
The unique features that my in-house team finds especially valuable in WalkMe include its faster onboarding capability and integration with other fields. Most of our products are SaaS-based, and we have a portal for those SaaS products. WalkMe increases features and reduces our load by providing walkthroughs, map guidance, and excellent contextual help. I have seen improvement with the software since we adopted WalkMe's features, and it shows user friction, revealing that certain user bases are restricted to specific software. It gives us comprehension of how users interact within the platform.
What needs improvement?
WalkMe can be improved, particularly for larger enterprises, as there are challenges regarding audience targeting for lower-level SMB sectors. The integration can sometimes take a lot of time, especially customizing certain segments. Compatibility and maintenance of changes are also factors and simplifying the platform will always help users. Simplification and reducing costs will be beneficial.
For how long have I used the solution?
I have been using WalkMe for almost six to eight months.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
WalkMe supports web, desktop, and mobile applications, with governance and security in place. It is best suited for all enterprise-level applications like SAP, Salesforce, and Workplace, making it pretty scalable.
How are customer service and support?
WalkMe's customer support is good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before WalkMe, we were aware of competitors like Workface and other solutions, but WhatFix was more famous compared to the others.
What other advice do I have?
On a scale of one to ten, I would definitely give WalkMe a seven.
I chose seven out of ten because I feel it is neutral, and it is at a very beginning stage of market study. WalkMe has certain competitors, such as WhatFix, which has its own set of features. I encourage WalkMe to explore the market more and study use cases. Even though the integrations with WalkMe are stronger, the challenges in the market have increased as competitors rise day by day. I would encourage WalkMe to focus on user attention and feedback, and to develop more natively into user bases.
We considered WorkFix, but we chose WalkMe because it has been supported by SAP for various reasons.
I would definitely recommend WalkMe, but if others are looking for a price-sensitive solution, I would not generally suggest it because WalkMe has its own pricing competition. If WalkMe can reduce its pricing for the market, especially for low-end SMB sectors, then I would definitely encourage its use. My overall review rating for WalkMe is seven out of ten.
Simple Guide with WalkMe
What do you like best about the product?
I appreciate that WalkMe is easy to handle and can be effortlessly scaled down to a smaller scale. This flexibility in application makes it particularly valuable for my team and me. Especially helpful is the support for learning aids for program parts, which significantly optimizes the learning process. The initial setup of WalkMe was relatively straightforward, which facilitated the transition from other programs like SAP Enable Now. The interaction with other SAP products is seamless, making WalkMe an efficient complement to our way of working.
What do you dislike about the product?
Everything okay
What problems is the product solving and how is that benefiting you?
WalkMe provides support with learning aids for program components, making it easy to have the application at hand and break it down into smaller parts.
Empowering users, one click at a time.
What do you like best about the product?
WalkMe combines intuitive usability with powerful features and seamless integration, supported by excellent customer service, making it a key driver for efficient digital adoption.
What do you dislike about the product?
Customizing complex workflows may require extra effort or support, especially for large-scale deployments and teams may need dedicated training to use all features effectively.
What problems is the product solving and how is that benefiting you?
WalkMe transforms complex tools into simple, guided experiences- showing users exactly what to do, right when they need it. The result? Less frustration, faster learning, and far fewer "how do I do this?" messages. For me, it has completely changed how we onboard and train users, providing real-time guidance, smart automation, and actionable insights that make my workflow smoother and more efficient.
Speeds Up Onboarding and Adoption, But Requires Planning.
What do you like best about the product?
WalkMe helps users complete tasks easily by guiding them step-by-step. It reduces confusion, improves user experience, and lowers support requests. The best thing about using WalkMe is that it speeds up onboarding and training, improves software adoption across teams and saves time and cost on support.
It also gives insights into user behavior to improve processes.
What do you dislike about the product?
Sometimes WalkMe can be complex to set up, especially for advanced use cases. It needs careful planning and testing. Also, if the platform changes often, maintaining WalkMe content can take extra effort.
What problems is the product solving and how is that benefiting you?
We are addressing position management within our HR system by utilizing WalkMe. With WalkMe's actionbot and automated steps, we are streamlining the process for people managers, making it simpler for them to create new positions and handle changes efficiently.
Great for User Onboarding, But Needs More Stability for Developers
What do you like best about the product?
It really helps our users in navigating a new tool. It replaces 1:1 coaching at a basic level, saving us time and resources. The customer support is unmatched and they will respond within a couple of hours.
What do you dislike about the product?
It can be glitchy and not consistant from a developers point of view. Also, many times it doesn't scale to zoom percentage.
What problems is the product solving and how is that benefiting you?
allowing users to walk through processes without a trainer having to take time and walk them through the basics.
Powerful Guidance and Chatbot, even though with need to use CSS at times
What do you like best about the product?
This is a powerful on-screen guidance tool that helps set boundaries for users, particularly in situations where there are system limitations. I also really appreciate the chatbot feature, which makes interacting with users much easier.
What do you dislike about the product?
To use CSS when some features or customizations aren't possible with the current options in the WalkMe editor.
What problems is the product solving and how is that benefiting you?
WalkMe has been helpful in addressing some of the pain points our users experience. It's also useful for reminding users about small details that might otherwise be overlooked, especially for those who don't use the application every day.
