Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Pretty good tool and service, always trying to improve or add new features
What do you like best about the product?
Walkme is a great tool to not only guide users on how they are to do what they are to do in the system but also can compliment the system with it's limitations. For example, if there is a system limitation to block users from doing certain actions based on certain criteria that the system cannot be customised to do so, WalkMe is great add-on to make this possible.
Another great feature is the ActionBot which allows interaction with users in a conversation format based on the scenario that users is facing. Not only can this reduce the number of support tickets, users can get the help and assistance 24/7 without waiting for someone to get back to them and the bot can also be linked to a walk-through to guide users on where to go and what they are to watch out based on the scenario they are going through.
Another great feature is the ActionBot which allows interaction with users in a conversation format based on the scenario that users is facing. Not only can this reduce the number of support tickets, users can get the help and assistance 24/7 without waiting for someone to get back to them and the bot can also be linked to a walk-through to guide users on where to go and what they are to watch out based on the scenario they are going through.
What do you dislike about the product?
WalkMe is not that good on pages partially with iframes and partially without, in terms of performance. For example, if WalkMe was used to block user from clicking a button, because of the time to load the launcher on the button on the screen on an Ariba page, user may be able to click the button before the launcher appears to do what it was built for.
It is not that great if you need to auto-play few things on the same screen as well or would like to auto-play few things sequentially as it currently does not have the ability to do so.
It is not that great if you need to auto-play few things on the same screen as well or would like to auto-play few things sequentially as it currently does not have the ability to do so.
What problems is the product solving and how is that benefiting you?
Instead of the support team reaching to users one by one and guiding them through the screen to perform the how-to steps, WalkMe is doing so for them. This not only improve efficiency but also reduce the number of tickets raised to the support team so that the support team can work on more challenging issues than doing this repeatedly.
WalkMe can also help us to understand what other areas are users facing issues so that we can build more solutions that users need in the tool to help with with their work, especially if it is something that they are not doing everyday and thus may not remember the steps on top of their mind.
WalkMe can also help us to understand what other areas are users facing issues so that we can build more solutions that users need in the tool to help with with their work, especially if it is something that they are not doing everyday and thus may not remember the steps on top of their mind.
- Leave a Comment |
- Mark review as helpful
The Sky is the Limit - Just do it! (not Nike...WalkMe!)
What do you like best about the product?
Remember that pair of shoes that you were skeptical about at first, and then you got them broken in and they became your favorite pair?
I too was skeptical about WalkMe when I started this journey just over a year ago. Now it is our go to solution for our salesforce platform and we are constantly looking to expand to other platforms.
Have a new feature you want to introduce? Create a Shoutout (pop--up) to give it to users right in their flow of work.
Link that shoutout to a smart walkthrough to show them how to access or use the new feature. Toss some smart tips on fields to help them better understand what to enter, or possible even some validation to ensure they're entering what you want them to.
and we've only begun to scratch the surface of how walkme can help make your team more efficient, reduce errors, ensure compliance, communicate more effectively, and much more.
We started out with small items and have continued to gain the confidence of the business and grow. The started out with the business super unsure about what we were doing and now they come to me constantly with asks on how we can support what they're doing. They have even asked us to do some things our dev team couldn't do in the actual system, but WalkMe can make it happen!
Note that they WalkMe truly does want you to succeed and they have a community and their support team who are all spectacular if you run into a snag and need some assistance.
So it may take a little learning to get up and running, but once you're there it's a game changer!
I too was skeptical about WalkMe when I started this journey just over a year ago. Now it is our go to solution for our salesforce platform and we are constantly looking to expand to other platforms.
Have a new feature you want to introduce? Create a Shoutout (pop--up) to give it to users right in their flow of work.
Link that shoutout to a smart walkthrough to show them how to access or use the new feature. Toss some smart tips on fields to help them better understand what to enter, or possible even some validation to ensure they're entering what you want them to.
and we've only begun to scratch the surface of how walkme can help make your team more efficient, reduce errors, ensure compliance, communicate more effectively, and much more.
We started out with small items and have continued to gain the confidence of the business and grow. The started out with the business super unsure about what we were doing and now they come to me constantly with asks on how we can support what they're doing. They have even asked us to do some things our dev team couldn't do in the actual system, but WalkMe can make it happen!
Note that they WalkMe truly does want you to succeed and they have a community and their support team who are all spectacular if you run into a snag and need some assistance.
So it may take a little learning to get up and running, but once you're there it's a game changer!
What do you dislike about the product?
Sometimes element selection does not work consistently and you have to use a jquery solution. This is something they're constantly working to improve with DeepUI. This is also very platform dependent. In my experience this is an edge case issue. Only other item to note would be that support can sometimes pass tickets around and different people answer you with sometimes redundant asks to things you may have already tried.
What problems is the product solving and how is that benefiting you?
WalkMe is solving numerous things for us from changing our communication strategy and making it more effective to helping users better adopt existing and new processes. Ultimately we're creating more competent associates that are able to perform tasks more efficienetly. This results in them being able to provide better customer service and make more sales, in turn leading to more revenue for the organization. WalkMe is also allowing us to change how we onboardin associates, enabling us to streamline the process and get an associate up to speed faster.
WalkMe is a valuable asset
What do you like best about the product?
WalkMe enhances User Self-Sufficiency. It reduces dependency on support teams, saving valuable time and energy. It also adapts to our specific needs. I love the flexibility and usability of this product.
What do you dislike about the product?
I felt I needed to further my technical education to use this tool efficiently, but they have been with me every step of the way and provided free education at the level I needed it, when I needed it, for as long as I needed it.
What problems is the product solving and how is that benefiting you?
It provides instant information to the end user in response to product changes. It's also a great tool for our implementation team to leverage to encourage user self-help after initial live training.
Awesome Training Tool!
What do you like best about the product?
WalkMe is an incredibly versatile tool. It enables companies to meet learners exactly where they are, both in product as well as in their learning journey.
On top of that, they have great customer support (extra shoutout to our CSM!) and training materials that support using WalkMe and making sure you are using all of the features in the best possible way for your company!
On top of that, they have great customer support (extra shoutout to our CSM!) and training materials that support using WalkMe and making sure you are using all of the features in the best possible way for your company!
What do you dislike about the product?
When testing something I built in WalkMe, if something fails, I can't always find an error message to easily understand why it failed.
What problems is the product solving and how is that benefiting you?
WalkMe is notifying users about new features and helping train users on how to use the features. This is resulting in fewer calls to our support teams and allowing our users to become more self-sufficient and confident using our product.
WalkMe = great for users AND for boosting L&D visibility in the organization
What do you like best about the product?
WalkMe is pretty easy to use once you get through the initial onboarding. We use it for a variety of software products/use cases in my organization and I'm the primary user for one product. Within the last year, I've started making greater use of the insights dashboard to help quantify the impact of instructional design efforts (e.g., clicks, views, time spent). In some ways, we use it as a proxy for a full LMS. Our Product team loves that they don't need to take responsibility for integrating learning content into the software directly.
What do you dislike about the product?
Bits of the implementation can be challenging or overly technical, but usually the customer support function does a great job of addressing my concerns. My CSM, Ben Hancock, is very responsive and offers me great insights about topics to explore next.
What problems is the product solving and how is that benefiting you?
We do not have an LMS, and don't have an easy way to monitor which of our users have consumed which content, when, how long, etc. We use WalkMe in collaboration with Seismic (content management system) to get really detailed customer usage metrics, down to who is searching for which terms most frequently in our help menu. The most prevalent WalkMe interactions are with our menu (i.e., Searches and launching Resources). We also often use Walkthroughs, Shoutouts, and SmartTips. Ben is helping me explore Onboarding Tasks next.
Support is very heplful
What do you like best about the product?
Ease of use, user friendliness and that the customer support takes special attention to your request.
What do you dislike about the product?
It has limitations on certains specific things
What problems is the product solving and how is that benefiting you?
Onboarding processess
Walk Me for ACE
What do you like best about the product?
Walk Me is a great tool to use during and after new hire training.
What do you dislike about the product?
I feel that sometimes instead of answering questions we are forced to have a meeting to discuss. Noe evrything has to be a meeting.
What problems is the product solving and how is that benefiting you?
Answers employee questions while using the systems
Great support for a comprehensive product
What do you like best about the product?
I like the customization options available in WalkMe. The support from Ben and Kris has been appreciated and allowed me to use the tools more efficiently.
What do you dislike about the product?
WalkMe has a pretty steep learning curve. When an interaction doesn't work the way you planned, troubleshoooting can be tricky.
What problems is the product solving and how is that benefiting you?
WalkMe provides in-app support for employees using Guidewire Policy Center and Billing Center. Using smart tips, smart walk-throughs, and shout-outs, agents are able to get information immediately to help them do their jobs without having to track down someone to answer questions.
WalkMe is great!
What do you like best about the product?
I enjoy that we can make quick communications and updates!
What do you dislike about the product?
The build up time for a designer to get used to the platform.
What problems is the product solving and how is that benefiting you?
WalkMe is solving a communication problem for us by allowing us to eliminate redundancies.
WalkMe is a Game Changer for Any Company
What do you like best about the product?
I think WalkMe has the opportunity to be used by any company. Their applications are endless as it can fill the role of development, customer service, training, and most roles at the company. I think that by plugging in on top of any website, WalkMe is truly a multi-faceted solution. WalkMe's customer support is also excellent. Programming WalkMe after the training is easy, but getting help from WalkMe support is easy as well. We've now integrated it on 3 different tools, and have supplemented a lot of our training capacity with it. Our users use it constantly as an aid to their adoption of our tools. I think another factor to consider is the ease of implementation with tools seamlessly being deployed to customers through a snippet in our tools.
What do you dislike about the product?
I think the improving automatic selection is helpful, but it does not solve all problems that are encountered with building WalkMe. There is still a learning curve, and I think users just need to be prepared for that.
What problems is the product solving and how is that benefiting you?
WalkMe is solving our digitial adoption problem and helping our customers hit their training goals. I think digitial adoption is a newer field and that most people don't realize that most people struggle to learn new technology. We've used WalkMe to make that easier and to supplement our training department's efforts.
showing 11 - 20