WalkMe DAP
WalkMeExternal reviews
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WalkMe (DAP Tool)
What do you like best about the product?
It is easy to use and implement. Helps the users to get training on any system without the hassle to go back and forth to the documents. It saves time of the users through automation. It helps in rectifying the errors which users can make. It provides customer support as a training tool. It helps to reduce support tickets. It provides on screen guidance and training whenever users need it.
What do you dislike about the product?
The maintenance part of it is tough and is required from time to time.
What problems is the product solving and how is that benefiting you?
error handling, reduce support tickets, save users time and user efficiency.
Seamless Guidance That Drives Real Results
What do you like best about the product?
The most helpful aspect of WalkMe is its ability to guide users through complex processes in real time, reducing the need for extensive training and support. The upsides include faster user adoption, fewer errors, and valuable insights from analytics that help us continuously improve the user experience. The whole experience is seamless and allows us to build solutions that blend in with the platform.
What do you dislike about the product?
Initial setup and build can be time-consuming, especially for more complex processes. Ongoing maintenance can occur, but you are given the tools and AI options to make this easy to maintain, and most WalkMe solutions remain intact after app updates, and the value outweighs the effort.
What problems is the product solving and how is that benefiting you?
WalkMe is helping us solve challenges with user adoption, onboarding, and process compliance by providing in-app guidance, validation, and automation. We initially turned to WalkMe to take place of our Salesforce live training, but it's provided us with so much more in therms of reducing training costs, minimizing errors, and ensuring employees can complete complex workflows accurately and efficiently.
WalkMe – A Game Changer for Digital Enablement
What do you like best about the product?
I like how WalkMe reduces training time by offering in-app support and self-service learning, which improves efficiency and productivity.
What do you dislike about the product?
Complex use cases often need additional support or advanced configurations, which can be challenging for new users.
What problems is the product solving and how is that benefiting you?
WalkMe is helping bridge the gap between users and complex systems by simplifying processes. The key benefit is improved productivity, fewer errors, and faster onboarding, which saves both time and effort for end-users as well as administrators.
RUN to WalkMe!!
What do you like best about the product?
WalkMe is like having a GPS for software; it guides you through the digital wilderness with ease, ensuring you never get lost in the maze of menus and options. Plus, it's always there to lend a helping hand, without judging your questionable navigation skills!
What do you dislike about the product?
While WalkMe is a fantastic guide, sometimes it feels like it's trying to lead me on a scenic route when I just want the express lane. But hey, every journey has its detours, and they often lead to unexpected discoveries!
What problems is the product solving and how is that benefiting you?
WalkMe is solving the problem of digital confusion by providing intuitive guidance through complex software, making it easier for users to navigate and complete tasks efficiently. It's like having a personal assistant that ensures you get the most out of your digital tools, boosting productivity and reducing frustration.
WalkMe is a great product
What do you like best about the product?
WalkMe is a robust, flexible product. It's easy to use for people with no coding or technical experience while offering a broad capacity for creative solutioning for those who do have a technical background. It allows for a lot of creativity.
What do you dislike about the product?
Application features are inconsistent -- it would be helpful if all WalkMe applications offered the same building features and functionality.
What problems is the product solving and how is that benefiting you?
Introducing new features in the product.
Boosting digital adoption and user experience
What do you like best about the product?
WalkMe offers a big variety of features to build tailored in- app- guidance and and feature promotions on our customer facing B2B online portals. 80% of our customer do NOT call customer service anymore after having played WalkMe. This frees up our teams for more complex and value adding oportunities while our customers navigate independently on our self-serve portal. It is easy to integrate and to maintain. It also offers many insights on user behaviuor.
What do you dislike about the product?
not much I can think of right now. It is a very good tool.
What problems is the product solving and how is that benefiting you?
Guide customers to self serve digitally instead of calling customer service
Walkme revolutionizing HR processes
What do you like best about the product?
Walkme provides user-friendly guidance with almost no code needed. it simplifies software navigation making it easy for users to understand. It's capability to build solution for every use case is amazing.
Upsides are Walkmen has smart, rule-based content to user roles and behavior, it's inbuilt analytics helps us track user behaviour and drop off points allowing us to streamline those processes with walkme
Upsides are Walkmen has smart, rule-based content to user roles and behavior, it's inbuilt analytics helps us track user behaviour and drop off points allowing us to streamline those processes with walkme
What do you dislike about the product?
The only dislike about walkme is if there are dynamic fields, it takes some microseconds to load , so there are chances that Walkme is missed if users are too fast. And two autoplay don't work together unless one is completely finished. But no show stopper.
What problems is the product solving and how is that benefiting you?
Walkme is solving to streamline many HR processes like hiding irrelevant fields, automating some fields based on user input, providing interactive guidance which allows less repitition of manual input.
This leads to better user satisfaction and business outcome as every wrong filled form costs money and also time consuming.
This leads to better user satisfaction and business outcome as every wrong filled form costs money and also time consuming.
Best Adoption Software
What do you like best about the product?
AI enabled, Easy to Learn and Use, Helps with Automation & Make software being used without hustle.
What do you dislike about the product?
Deprecating Inisghts2.walkme.com. And need more keyboard actions. Right now, walkme can do almost everything that we do with mouse.
What problems is the product solving and how is that benefiting you?
Reducing human errors by providing right prompt at the right time or Automating task for users.
Very helpful to the end users and it is an interesting process to create Walk-Mes for me as an admin
What do you like best about the product?
WalkMe smart walkthroughs make the employee self-service quite easy as it helps in resolving the problem of repetitive queries from the employees.
Shoutouts help in sending important notice/notifications to the users.
WalkMe extension setup is a very easy two step process.
For Me as an Admin, creating WalkMe is quite easy because of the ample learning material available on the Walkme community.
The customer Support is very good. They respond on the same day and try to resolve queries as soon as they can.
Shoutouts help in sending important notice/notifications to the users.
WalkMe extension setup is a very easy two step process.
For Me as an Admin, creating WalkMe is quite easy because of the ample learning material available on the Walkme community.
The customer Support is very good. They respond on the same day and try to resolve queries as soon as they can.
What do you dislike about the product?
I have noticed that WalkMe does not work as good with MS Edge as it works with Chrome.
Sometimes I have faced issues where the WalkMe extention is not able to load on the page and to fix it I had to re-install the extention.
Sometimes I have faced issues where the WalkMe extention is not able to load on the page and to fix it I had to re-install the extention.
What problems is the product solving and how is that benefiting you?
WalkMe helps the employees with their self service tasks and also it helps in sending out notifications in the form of shoultouts and smart tips to the end users.
The end users now do not create frequent tickets for every other self service task. Instead they can search from a large list of smart walk throughs created in the system and find the solution for the task they want to perform.
The end users now do not create frequent tickets for every other self service task. Instead they can search from a large list of smart walk throughs created in the system and find the solution for the task they want to perform.
DAP has never been easier and smoother than with WalkMe
What do you like best about the product?
It's a wonderful tool to help users access the information they need in real time, within their newly adopted or updated systems. As a Certified WalkMe builder, it's easy to use and understand, and absolutely satisfying to see deployed in my client's environment.
I think it's a milestone that marks a before and after in Digital Adoption.
I think it's a milestone that marks a before and after in Digital Adoption.
What do you dislike about the product?
I think it still has a way to go and it may not be perfectly optimized; it may be as well a problem with the system I was using it in (o9 Solutions) and not a problem of WalkMe tools specifically, but I found that the detection of on screen elements tend to fail a lot, and that resulted in Walk-Thrus that used Auto-Steps and auto-clicking in several buttons not working properly and stopping in the middle of a process.
Anyway, support team was really supportive and attentive on this regards so I have nothing but words of gratitude for them all as they eventually made an adjustment on their side, tools and systems that seemed to have helped to solve this issue.
Anyway, support team was really supportive and attentive on this regards so I have nothing but words of gratitude for them all as they eventually made an adjustment on their side, tools and systems that seemed to have helped to solve this issue.
What problems is the product solving and how is that benefiting you?
We have several training and performance support materials that cover the topics users need to know about the adoption of the new system, its features, its benefits, the interface and so on, but the fact that they can have all the information on a button or a process they need in real time within the platform is priceless. In other projects, users would have to look at a job aid to see how to perform a process and then go back to the system and try to do it themselves. With WalkMe, they have instructions in real time, they are guided through the system, features, buttons, sections and so on as in a guided tour. It's a whole new way of change management and adoption of new digital platforms and I think it's absolutely revolutionary.
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