WalkMe DAP
WalkMeExternal reviews
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WalkMe has provided invaluable support within our talent systems.
What do you like best about the product?
WalkMe allows us to add in-the-moment enablement, critical validation, time-sensitive communications, resources and surveys. All of WalkMe support including their Solution Engineers are so helpful in finding the best solutions to meet our business needs.
What do you dislike about the product?
WalkMe continues to add and enhance new features and I would just say, keep up the good work. And where possible, providing training or templates on CSS customization.
What problems is the product solving and how is that benefiting you?
WalkMe not only saves costs, but also supports the employee experience including complying with policy, decreasing the amount of support needed, increasing adoption and productivity, and supporting inclusive and equitable processes.
WalkMe - A complete game-changer for rolling out a new ERP
What do you like best about the product?
WalkMe was a complete game-changer when it came to training users on a brand new ERP, previously we would produce a thick training manual and visit site-by-site training people at great expense and time. With WalkMe we were able to build simple flows and processes that people could follow without manuals and trainers hanging over their shoulders. WalkMe allowed us to shorten the training process by half and quickly instil confidence because the users knew that WalkMe was there if ever they forgot a process.
What do you dislike about the product?
There weren't any real negatives, the only one perhaps was that for some processes automation and validation happened in the background and the users weren't even aware WalkMe was helping.
What problems is the product solving and how is that benefiting you?
Cost and time saving on training, reducing mistakes by validation, and automation speeding up processes.
The best guidance tool in the market
What do you like best about the product?
The tool makes it easy for users to navigate and perform tasks. It also provides analytics on utilization and has the potential to be used as a continuous improvement tool.
What do you dislike about the product?
I think there's opportunities for further customization, but this doesn't affect its functionality
What problems is the product solving and how is that benefiting you?
WalkMe makes it easy for us to communicate actions to a broader audience. Beyond communication, it provides instructions and guidance on tasks to be done for a process to be completed.
Walkme is a great tool that has consistently added value to our company.
What do you like best about the product?
Walkme is a great tool. It is fun and super easy to use. It is always really neat to demo a Walkme asset and see the faces of the audience light up and their ideas of how Walkme can solve their business problems pop into their heads.
I love the Walkme editor and find it super intuitive
I love the Walkme editor and find it super intuitive
What do you dislike about the product?
I wish new features were documented and communicated better. I usually find new features when I am in the editor.
What problems is the product solving and how is that benefiting you?
Walkme primarily solves our issue of not having budget to train and onboard staff to several of our business platforms.
System implementations: helping improve the solution as well as communicate directly to end users.
What do you like best about the product?
- Collaborative team
- Bot-based tech
- Targeted comms
- In-system support
- Bot-based tech
- Targeted comms
- In-system support
What do you dislike about the product?
- Not enough canned demos showcasing the capability
- Challenge to structure with complex environments / sign-in structures
- Challenge to structure with complex environments / sign-in structures
What problems is the product solving and how is that benefiting you?
- Issues with an incomplete system / requirements (e.g., all caps) that aren't baked into the actual solution
- Communicating with specific users (we need to work more on building that out by system role)
- Communicating with specific users (we need to work more on building that out by system role)
Cutting edge software - positive impact on OKRs across the board
What do you like best about the product?
Applications are built with the best of intentions but they're built by humans. Therefore hole in the boat exist. WalkMe allows us to patch those holes instantly.
What do you dislike about the product?
I wish the need for jQuery was eliminated. Product enhancements should be focused on optimizing the simplicity of the builder experience vs breadth of features.
What problems is the product solving and how is that benefiting you?
WalkMe helps solve adoption issues related to feature awareness, infrequent usage, inadequate utilization, gaps in UX design, and users' willingness to evangelize our technology.
5 Year WalkMe Content Manager
What do you like best about the product?
I love the fact that it puts my clients' learning right where and when they need it - in their own software!
What do you dislike about the product?
We are a very unique use case for WalkMe and our content has hundreds of more steps than they recommend. It works for us, but we do have roadblocks because of this.
What problems is the product solving and how is that benefiting you?
When we used a more typical eLearning and LMS platform we had three major problems. The first was user management - we would have to import thousands of users a week and troubleshoot login issues constantly. There is no user maintenance. Second, our users would complain that the eLearning data did not match theirs and that they had to have their system open on a second monitor and try and follow through with the process. The third problem was keeping the eLearning content up to date. The last year we used Captivate, we had 140 classes. It took us the entire year to re-record the screenshots and copy and paste the text into the newer version. The first time we did this in WalkMe, it took us 3 months. Now we have it down to 6 weeks.
Recommendations to others considering the product:
WalkMe is changing how my organization looks at digital adoption. We started using only for educational purposes but have since moved into support call reduction, showcasing new features, and tracking beta test where we submit the tracked events to our usability team.
Excellent solution
What do you like best about the product?
The flexibility and seamlessness are exceptional. WalkMe can take on the look and feel of any system.
What do you dislike about the product?
Would be helpful to have better training for in house configuration team.
What problems is the product solving and how is that benefiting you?
Used WalkMe to enhance user adoption of new vendor compensation system (beqom). Tremendously aided in giving managers real time answers to common questions and helped direct escalations to the right team.
Recommendations to others considering the product:
Think about how to train up your admin team so that you can operate more self-sufficiently.
WalkMe is not a software, it's great people and amazing experience.
What do you like best about the product?
I love how easy to implement the tool is, yet it allows our company to achieve some amazing goals, much bigger than we originally thought. At every stage of a project, we can count on help from technical teams and our Digita Adoption Consultant.
What do you dislike about the product?
Some of the functionalities don't work perfectly from a day 1. Although we get support from technical teams it's still frustrating when we can't tell our stakeholders when things will be fixed or work as expected, or can't explain the root cause.
What problems is the product solving and how is that benefiting you?
WalkMe helps our end users to navigate, complete tasks and processes in SuccessFactors, improves data quality, fixes UX and much more!
WalkMe at LinkedIn Trust and Safety
What do you like best about the product?
WalkMe's guided workflows: Smart WalkThroughs, SmartTips and Launcher
What do you dislike about the product?
There is no feature to create tests and assessments, instead, we need to use surveys for it. Hoping to see a test option as well.
What problems is the product solving and how is that benefiting you?
Consistency and scaling
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