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Great training and customer support!
What do you like best about the product?
WalkMe has helped provide clients with real-time resources, decreasing the number of duplicate questions to our customer support team. In addition, its user-friendly training and tools have made it simple for a newbie to jump in. Finally, WalkMe's client support is fantastic!
What do you dislike about the product?
As a newbie to tech, I needed to figure out some tech terminologies when getting started. I wish the training courses broke it down more for beginners.
What problems is the product solving and how is that benefiting you?
WalkMe has helped provide clients with real-time resources, decreasing the number of duplicate questions to our customer support team. We've received great feedback on using Smart WalkThrus and Smart Tips.
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WalkMe: Way of the Future for Onboarding, Training
What do you like best about the product?
WalkMe allows internal subject matter experts to get their support knowledge out of their heads and in context on the underlying app.
No one wants to answer the same question for the rest of their careers.
By externalizing what SMEs know, we can head off support requests and put their guidance in the flow of work for end-users.
Not only that, but the back-end analytics platform allows insight into the app usage that's not available elsewhere.
No one wants to answer the same question for the rest of their careers.
By externalizing what SMEs know, we can head off support requests and put their guidance in the flow of work for end-users.
Not only that, but the back-end analytics platform allows insight into the app usage that's not available elsewhere.
What do you dislike about the product?
If WalkMe has any downsides, it's that it is too often viewed as a "one and done" or point solution.
Once WalkMe content is put in place, it needs to be maintained and expanded to stay relevant for end users.
And the concept of DAP is so powerful that it embodies a new way of thinking for organizations.
Once WalkMe content is put in place, it needs to be maintained and expanded to stay relevant for end users.
And the concept of DAP is so powerful that it embodies a new way of thinking for organizations.
What problems is the product solving and how is that benefiting you?
Often, usability and customer/employee experience enhancements do not get priority with development teams. DEV teams are focused on the core application, bug fixing, database, API, etc. By allowing an internal support team to deploy WalkMe, you're essentially expanding your DEV team to be able to adjust the UI layer. Announce changes via ShoutOuts. Adjust how fields are explained with SmartTips. Take users step-by-step through tasks with Walk-Thrus. These items typically do not rise to the top of DEV team priority lists. WalkMe allows for this division of labor.
WalkMe
What do you like best about the product?
easy to use, and good customer support, build in functionality, don't need to code.
What do you dislike about the product?
challenges - not a very object is recognized, and need to make changes after each upgrade.
What problems is the product solving and how is that benefiting you?
help end user navigate and submit requests, and display the request status. We createdscenarios for internal and external users.
Initially Optimistic, Poor Execution
What do you like best about the product?
WalkMe can be very helpful walking users through common tasks, but it should not be used for multiple clients who might have different needs or business processes
What do you dislike about the product?
The support is disjointed, unhelpful, and not knowledgeable about us as a client. We have had no consistency in support, and the ticketing system is burdensome. We have had different types and levels of support, and we have been transitioned too many times. To the point that the most recent time we were transitioned, we were forgotten. Many times we have to tell support how to do their jobs.
What problems is the product solving and how is that benefiting you?
We wanted an in App way to show users how to do basic things in our Product. In idea, it should be simple, but the support and updates have hampered our ability to be useful in this way. Also, with their change to require all users use AIO Installer makes it impossible to continue to use WalkMe.
WalkMe drives our digital transformation
What do you like best about the product?
WalkMe can assist with nearly any problem facing an application. The only limit is the creativity of the builders. It allows us to address issues contextually in the moment of need.
What do you dislike about the product?
Determining realized value is difficult. Any sort of time savings or monetary savings can only be based on assumptions, which allows for push back from doubtful stakeholders.
What problems is the product solving and how is that benefiting you?
Onboarding gaps, knowledge retention, data integrity, feature adoption...honestly the list could go on and on. We have WalkMe on over 100 applications internally and continue to expand weekly.
WalkMe Recommendation
What do you like best about the product?
I like being able to be creative with solutions. Once you get the hang of any site nuances, developing content is quick and fun.
What do you dislike about the product?
Just like any software/tech, there are times when it just doesn't cooperate or is a little glitchy. Usually, a "time-out" works.
The updates to the DAI make it hard to track progress over time. I think it's been revamped a handful of times since I started using WalkMe four years ago.
Some lessons are too 'micro' and require a lot of clicks to watch a minute-long video and a paragraph or two of text.
The updates to the DAI make it hard to track progress over time. I think it's been revamped a handful of times since I started using WalkMe four years ago.
Some lessons are too 'micro' and require a lot of clicks to watch a minute-long video and a paragraph or two of text.
What problems is the product solving and how is that benefiting you?
Provides us with another method of getting site updates/announcements to end users. Provides training for new employees and re-training for existing employees. Allows us to build solutions to control unwanted actions as a temporary workaround until settings can be adjusted globally.
WalkMe Review
What do you like best about the product?
Easy to use. Most of the features are intuitive. Low/No code involved for many of the solutions.
What do you dislike about the product?
Need better searching capabilities and labeling/tagging features.
What problems is the product solving and how is that benefiting you?
"In the moment" immediate guidance for users. Also helps with low/no code solutions to save time for application developers.
New WalkMe Builder, and I love it
What do you like best about the product?
I think the WYSIWYG Editor is easy to use. The learning curve is short. I also value the Tip Tuesdays in the community.
What do you dislike about the product?
Sometimes what you preview isn't the same as what you see in play. Possibly it is our applications, though.
What problems is the product solving and how is that benefiting you?
At my company, WalkMe mostly helps people not to commit common errors because the application wasn't intuitive enough.
Quite extensive tool to managing in-app support
What do you like best about the product?
Reliable software where you can quickly and easily add new in-app content for your users in different countries and with different roles.
What do you dislike about the product?
Getting the insights data of our WalkMe is pretty hard. Combining data from different sources is crucial to make dashboards for different use cases. Even though the Insights is extensive, getting the data out (automated) is not.
What problems is the product solving and how is that benefiting you?
Reducing the number of support requests by offering our customers extensive in-app support and also offering us several possibilities to communicate changes to our customers.
Creation process is easy and clean
What do you like best about the product?
The absolute best thing about WalkMe is their visual flow creation process, and the ability to easily branch in and out of the original flow. I've yet to meet another DAP provider who can come close to this capability. The process of selecting an element and creating assets around that element is fantastic, easy, and without unnecessary steps.
What do you dislike about the product?
WalkMe has recently released a "custom reports" feature. While it has so much potential, it currently falls short in its offering.
What problems is the product solving and how is that benefiting you?
WalkMe has helped us provide help for our customers, right where and when they need it. With the weekly reports, I'm able to find pinch points in the customer process and address those promptly.
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