WalkMe DAP
WalkMeReviews from AWS customer
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Highly extensive digital adaption tool
What do you like best about the product?
Simplicity of design, easy to implement and connect with multiple sandboxes, awesome features,
What do you dislike about the product?
Customer support could have been more active
What problems is the product solving and how is that benefiting you?
We are using WalkMe for better user experience and reduce support tickets.
Has changed how we do things in retail.
What do you like best about the product?
WalkMe has many different use cases. Its not just guidance, it can be used to automation, smart tips and implementing features on the website.
What do you dislike about the product?
That you can't link content to only 1 page. If someone opens up another tab of the same website during a smart walkthrough it duplicates to that other tab
What problems is the product solving and how is that benefiting you?
It helps with our compliance and process scores. Each differen't stat in Australia has differen't regulations and our contact center staff have to give the correct informations to customer. WalkMe allows us to display the correct scripting and process in the CRM.
Automation is helping our staff focus more on customers as walkme can automate task.
Currently we are in stablisation as we have a new CRM, WalkMe allows us to implemenent features that the devs for the CRM don't want to priortise.
Automation is helping our staff focus more on customers as walkme can automate task.
Currently we are in stablisation as we have a new CRM, WalkMe allows us to implemenent features that the devs for the CRM don't want to priortise.
Guidance, automation and data all-in-one
What do you like best about the product?
Display any information, anywhere, on any website. Click on any element and take input from a user or the page to use it in fields or logical conditions.
Almost everything can be done with no technical knowledge, get your IT department to roll out a browser extension or add a line to their code and you're off. The built in element selector makes every step a simple click, then its drag and drop for the rest.
Also want to mention the support staff who are amazing, some of who are based in Israel and still solving our stupid problems, absolute heroes.
Almost everything can be done with no technical knowledge, get your IT department to roll out a browser extension or add a line to their code and you're off. The built in element selector makes every step a simple click, then its drag and drop for the rest.
Also want to mention the support staff who are amazing, some of who are based in Israel and still solving our stupid problems, absolute heroes.
What do you dislike about the product?
With any app that sits on a website, performance is influenced by the underlying system which for us is quites slow. It loads after the page it sits on so if the page gives you quick visuals but doesn't finish loading for a few seconds, your content will look like its arriving late.
What problems is the product solving and how is that benefiting you?
Guidance
We have a chatbot on our hr application with guidance for everything you could imagine, if users cant find something they can use the chatbot and we've got keywords set up to find what they're looking for.
Automation
We have another chatbot showing only for our support staff that lets them input the details the process needs and then its almost fully automated, just stopping for human checks in key areas.
Data
As well as seeing exactly what has been interacted with (content and page elements) we can run reports for chatbot searches that found no results to discover what needs to be built.
We have a chatbot on our hr application with guidance for everything you could imagine, if users cant find something they can use the chatbot and we've got keywords set up to find what they're looking for.
Automation
We have another chatbot showing only for our support staff that lets them input the details the process needs and then its almost fully automated, just stopping for human checks in key areas.
Data
As well as seeing exactly what has been interacted with (content and page elements) we can run reports for chatbot searches that found no results to discover what needs to be built.
""""" THIS IS HOW WALKME INCREASED OUR PRODUCTIVITY"""".
What do you like best about the product?
First, i must disclose the fact that i have been using Walkme for the past 3 years and it helped me go through software applications seamlessly.
It provides personalized user experience which makes it user friendly.
In fact, Walkme is a GAME-CHANGER and it's been a great way to provide user guidance. Customer support is also good, excellent and exceptional.
It provides personalized user experience which makes it user friendly.
In fact, Walkme is a GAME-CHANGER and it's been a great way to provide user guidance. Customer support is also good, excellent and exceptional.
What do you dislike about the product?
Walkme can be a little bit challenging especially if you have never encountered it before even though it's marketed as low-code/no-code software.
What problems is the product solving and how is that benefiting you?
Walkme has been a game-changer for our organization.
Has an excellent and exceptional support for content creation and technical issues.
In fact, it's easy to build content with Walkme and it saves much time and effort.
The best part is that it helps me to provide assistance to my users.
I highly recommend Walkme.
Has an excellent and exceptional support for content creation and technical issues.
In fact, it's easy to build content with Walkme and it saves much time and effort.
The best part is that it helps me to provide assistance to my users.
I highly recommend Walkme.
WALKME..... An incredible and outstanding tool i must recommend.
What do you like best about the product?
Walkme is an incredible and powerful tool i must recommend. It has been of great help to us since it helps us to find solutions to our problems. It provides fantastic options to create tutorials and guidelines. I love how simple and easy it is to implement and get started. At the moment of need, Walkme provides a very clear and comprehensive guidance.
What do you dislike about the product?
I'm glad that all our issues were solved by Walkme technical support team so nothing to mention as a dislike about it at the moment.
What problems is the product solving and how is that benefiting you?
Walkme has numerous features and it's so easy and simple to use. No training required. With Walkme, teams can achieve their organization's goals thus increasing productivity. It also helps to provide real-time assistance to my users.
How much we LOVE WalkMe
What do you like best about the product?
Our primary user and audiance are front lines associates and they use it everyday for difficut process and procedures that happen each day.
What do you dislike about the product?
At this time, nothing comes to mind. We love it
What problems is the product solving and how is that benefiting you?
Decrase seat time for new hires so we ddont have to teach them to remember everything. Also, speed to profiencecy
Integrated Learning Systems Specialist
What do you like best about the product?
I love the ability to offer users just-in-time support as well as automation. The WalkMe Editor is easy to use and offers a considerable amount of freedom/creativity if you want to leverage CSS. Our CSM Ty, is responsive and assists with escalated support when needed.
What do you dislike about the product?
Tracking users across systems is difficult if you don't use IDP. Our company leverages multiple methods which prevents IDP.
What problems is the product solving and how is that benefiting you?
Reducing time to proficiency and errors.
Increase efficiency with automation.
Increase user adoption of applications and self-service.
Increase efficiency with automation.
Increase user adoption of applications and self-service.
Great DAP support
What do you like best about the product?
Thea community and solutions support. People sharing their own solutions and walkme's various promotion of intresting ways of configuring their own solutions.
What do you dislike about the product?
It has a steep learning curve. You do need to know CSS & JQuery for special configurations.
What problems is the product solving and how is that benefiting you?
User enablement and product adoption.
Works Great!
What do you like best about the product?
WalkMe has great Customer Service and Support. Whenever I have had an issue they have been prompt in providing a solution. They also may show some alternative solutions that I had not thought of to convey my messaging.
What do you dislike about the product?
There is a little bit of a learning curve but builders can usually come on line quickly.
What problems is the product solving and how is that benefiting you?
It is making it faster for our employees to find answers to their questions in the feild.
WalkMe Review
What do you like best about the product?
The tecnical support team. Awesome team and do a lot of great work to get WalkMe launch
Great Customer Success team
The site provides valuable insight to how people interact with the site
Walkthrough really helpful
Great abality to see interaction with site and make business based decision on how to improve
Impementation team was awesome
Great Customer Success team
The site provides valuable insight to how people interact with the site
Walkthrough really helpful
Great abality to see interaction with site and make business based decision on how to improve
Impementation team was awesome
What do you dislike about the product?
Consider having a dashboard that links to all the different sites. This can be cumbersome at times to remember all the different sites that you need to login to. From a users perspective WalkMe is very user friendly. On the build side it can be diffcult at times with all the elements required to add content.
What problems is the product solving and how is that benefiting you?
WalkMe is solving onboarding new users to a B2B commerce site
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