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Creation process is easy and clean
What do you like best about the product?
The absolute best thing about WalkMe is their visual flow creation process, and the ability to easily branch in and out of the original flow. I've yet to meet another DAP provider who can come close to this capability. The process of selecting an element and creating assets around that element is fantastic, easy, and without unnecessary steps.
What do you dislike about the product?
WalkMe has recently released a "custom reports" feature. While it has so much potential, it currently falls short in its offering.
What problems is the product solving and how is that benefiting you?
WalkMe has helped us provide help for our customers, right where and when they need it. With the weekly reports, I'm able to find pinch points in the customer process and address those promptly.
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Easy to learn and good customer support
What do you like best about the product?
I have found the online resources (Walkme community & DAI training) very helpful, considering my knowledge of Digital Adoption Tools before working with WalkMe was zero. I have also found the support offered to customers is good, I've been able to book calls where my issue was resolved there and then, and if it hasn't been, they will always take it away to fix it as quickly as possible.
What do you dislike about the product?
There are times when I've had to book multiple calls regarding an issue and the individual dealing with the issue will change between calls. This can make it difficult to get consistency and explanations of the problem will need to be made multiple times in order to bring the new individual up to speed.
What problems is the product solving and how is that benefiting you?
WalkMe is helping to reduce the number of support tickets that are created by different individuals with the same query, through smart walk-thrus, the actionbot, launchers and smart tips. This allows myself and my team to focus on areas where more tailored support is needed.
It's feature rich, but bloated.
What do you like best about the product?
WalkMe is very powerful. It includes a number of apps to guide a user step-by-step (the core product). There are also a number of tools to help you investigate where issues exist. The logic editor is fantastic. Anyone with attention to detail will love it.
What do you dislike about the product?
WalkMe is bloated compared to competitors. There are so many features which are built and forgotten or unnecessary. The core product gets little love. Builders scream for updates in community forums, which go on deaf ears, In favour of other new bloat outside the editor. Learning everything that exists now is a dog's breakfast.
Pre-built templates are messy, have a poor UX to edit elements and most areas need CSS knowledge to be truly powerful.
The WalkMe training (LMS university) doesn't actually use walk me to onboard you. Which immediately makes you question how good the product really is for onboarding.
I used to love WalkMe a few years ago. But it's lost direction.
Pre-built templates are messy, have a poor UX to edit elements and most areas need CSS knowledge to be truly powerful.
The WalkMe training (LMS university) doesn't actually use walk me to onboard you. Which immediately makes you question how good the product really is for onboarding.
I used to love WalkMe a few years ago. But it's lost direction.
What problems is the product solving and how is that benefiting you?
Our users engage most with tooltips (i.e., smart tips and launchers) and modal windows (i.e 'Shoutouts). All of these provide instant quick in one click. The rule editor allows for powerful segmentation to specific groups.
The great thing about all of these is that you can hyperlink to additional information/documentation/videos.
That said, this feature is not groundbreaking stuff. But surprisingly, it gets more engagement than the Walkthroughs.
The great thing about all of these is that you can hyperlink to additional information/documentation/videos.
That said, this feature is not groundbreaking stuff. But surprisingly, it gets more engagement than the Walkthroughs.
DAP Origin Story
What do you like best about the product?
Having the ability to respond to user's needs without development engagement.
What do you dislike about the product?
As WalkMe's market dominance has grown, the customer experience has depreciated in value.
What problems is the product solving and how is that benefiting you?
Making it easier for users to engage with and get value out of your solutions.
Good digital adoption tool for a single site, difficult and with limitations if maintaining multiple
What do you like best about the product?
Build is easy
Surveys are really nice to push out and get quick simple analytics for
Sessions can be a powerful tool
Surveys are really nice to push out and get quick simple analytics for
Sessions can be a powerful tool
What do you dislike about the product?
Functionality marketed as excellent will unexpectedly and unpredictably have bugs without issue
Mediocre customer support at a time when our account rep left the company and we were not notified or assigned a replacement until escalating on a critical issue.
Many limitations in data analytics and Sessions.
Inconsistent adherence to support for our unlimited Sessions contract.
Mediocre customer support at a time when our account rep left the company and we were not notified or assigned a replacement until escalating on a critical issue.
Many limitations in data analytics and Sessions.
Inconsistent adherence to support for our unlimited Sessions contract.
What problems is the product solving and how is that benefiting you?
Onboard end users who receive little to no training to often sudden digital tool roll outs
WalkMe Digital Adoption Platform
What do you like best about the product?
WalkMe is the premiere digital adoption platform without any real equivalent in the industry. The aspect I like best is the power of the tool. At times it feels like there is nothing you can't do with it!
What do you dislike about the product?
There is nothing to dislike about the tool.
What problems is the product solving and how is that benefiting you?
WalkMe is helping in change management, onboarding people and platforms, and increasing efficiency.
Great program with great features
What do you like best about the product?
The people are friendly, support responds quickly, and product delivers what it promises.
What do you dislike about the product?
I think the Insights have room for improvement. More in-depth analysis of the information is very much desired.
What problems is the product solving and how is that benefiting you?
We are having some IPD issues with Workstation but support is quick to respond and are continuously in contact with me about their progress.
Recommend for any company
What do you like best about the product?
The capabilities and functions that allow the platform to fit to your needs. Helps enhance or even replace typical training methods.
What do you dislike about the product?
They cost. Although that is relative, the cost is well worth the vlaue.
What problems is the product solving and how is that benefiting you?
Replace training for enhancements and soon replace in person training for some onboarding tasks.
WalkMe is the best Digital Adoption Platform
What do you like best about the product?
WalkMe is the most versatile tool you can use! You can create solutions to help every user!
What do you dislike about the product?
You can do so much with this tool and sometimes I tend to forget to keep it simple.
What problems is the product solving and how is that benefiting you?
We use WalkMe to clarify the best business process flows and to introduce new features.
WalkMe Provides best in class real time performance support and insights
What do you like best about the product?
Ability to drive one change and journey approach utilizing walkme for comms, training, performance support and insights!
What do you dislike about the product?
Inability to deep dive into insights, would like more visibility into long term product roadmap
What problems is the product solving and how is that benefiting you?
Solving inability to provide support at the point of need. Ability to realize insights and pain points real time .
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