WalkMe DAP
WalkMeExternal reviews
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A flexible tool that allows us to communicate with clients in a targeted expeditious manner.
What do you like best about the product?
We can target communication by client segment and down to the field level to support clients to limit their need to reach out to service.
What do you dislike about the product?
We have a problem getting the snippet to be approved by our security team has limited our ability to deploy WalkMe to all applications.
What problems is the product solving and how is that benefiting you?
We have been able to train both our clients on our new online banking platform. We have also been able to train our service and sales using Walkme. We have been able to communicated with clients quickly where we have missed development items.
WalkMe for Digital Adoption
What do you like best about the product?
WalkMe has been amazing in allowing us to communicate and support colleagues on a global scale. We launched during the pandemic and it allowed me to upskill my end users and communicate important updates without needing to be with them in person. The most simple functionality can be the most effective in the form of shoutouts and smarttips future proof my content and get to those users who don't actively seek out support with WalkThru's. I can engage with users without them even realising they are using WalkMe and overcome some of the most commonly asked questions with a simple launcher.
Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed.
Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed.
What do you dislike about the product?
We have had some issues with the tool not working across multiple languages in our system. That has been my only major problem but i have to say the WalkMe team worked really really hard to resolve it and worked closely with us to ensure it was solved so we could use across different languages.
What problems is the product solving and how is that benefiting you?
We are looking at a couple of problems: Training cost reduction, Reducing support tickets, Process completion and end users becoming self sufficient in the system. Since we launched WalkMe our training costs (other than WalkMe) have dropped significanlty. We still train in person but over teams and WalkMe compliments this training, it has removed the need for travel as rather than full days we only need a couple of hours. It has dramatically reduced the number of support tickets so now the teams can focus on value add tasks. Our core processes are being completed in a timely manner and our end users no longer need hand holding through them as they are using what they need in WalkMe.
Recommendations to others considering the product:
Have patience with your deployment! Be sure to have all the information for your data privacy & security, data collection, approvals for works councils in place before you attempt to launch. Utilise the support offered by WalkMe and the Solutions Architects to launch your first pieces of content and take it slow and steady. Be creative in your thinking and listen to your end users.
A user-friendly tool which can add great benefits to your applications
What do you like best about the product?
+ Powerful tool with nice UI
+ Easy to use and create content with clean instruction and manual as you build
+ Easy to test the content before production deployment
+ Helpful training courses to help you start
+ Easy to use and create content with clean instruction and manual as you build
+ Easy to test the content before production deployment
+ Helpful training courses to help you start
What do you dislike about the product?
- Need to open different browser profile to see the content when the editor is running
What problems is the product solving and how is that benefiting you?
WalkMe helps me to create on-screen manuals for users to guide them through our application and complex process.
It has also enabled to announce users of new features and/or disruptions quickly and conveniently.
With WalkMe, I can create lots of content to help users by myself in minutes. Normally, my developers would need to stand hours to hard code the same content into the application
It has also enabled to announce users of new features and/or disruptions quickly and conveniently.
With WalkMe, I can create lots of content to help users by myself in minutes. Normally, my developers would need to stand hours to hard code the same content into the application
Recommendations to others considering the product:
- Taking the recommended courses before building
- Knowing what your users' pain points are and see if those problems can be solved by WalkMe
- Consulting your developers and UX/UI designers as you build
- Knowing what your users' pain points are and see if those problems can be solved by WalkMe
- Consulting your developers and UX/UI designers as you build
Review on WalkMe
What do you like best about the product?
WalkMe is interactive, step-by-step guidance to help users adopt new capabilities, processes, and features added to a platform. It helps drive landing and adoption and can bridge the gap in digital friction.
What do you dislike about the product?
At times it can be difficult when building and element grades aren't good enough for WalkMe to continue. jQuery knowledge is recommended and WalkMe University has modules to learn.
It is straightforward guidance that it cannot capture if the user wanders off course. However, if splits are identified, the build can improve.
It is straightforward guidance that it cannot capture if the user wanders off course. However, if splits are identified, the build can improve.
What problems is the product solving and how is that benefiting you?
With WalkMe we can assist users with new experiences, new or updated processes, ensuring records are complete and fields are filled correctly before moving stages, etc.
Recommendations to others considering the product:
Highly recommend this tool if the organization faces challenges with processes, landing /adoption.
The future of Digital Transformation
What do you like best about the product?
Customers Experience with WalkMe has never been failed. Very proactive in solving case studies and helping companies to perform at a maximum level. Very knowledgable team to work with and not to forget the positive vibes that they have.
What do you dislike about the product?
Nothing to dislike. WalkMe has always been evolving since the beginning of its journey in the market and making sure learning from the past is the result of today's success.
What problems is the product solving and how is that benefiting you?
Navigating new users in a HR system as the company is international level with users around the world. Making the users life more easier and less contacting the support team.
Recommendations to others considering the product:
A great solution to be used during this pandemic. Very easy for any type of users whether by age, gender, race, etc.
Top DAP tool available
What do you like best about the product?
WalkMe is a very intuitive digital adoption platform that allows the user to jump in, get trained, and start impacting end-users in a very short time frame. The training process is very fluid and tackles a lot of the challenges you will face as you're deploying WalkMe. The tool allows you to tackle problems from a very surface level, to an in-depth and technical solution.
What do you dislike about the product?
The multi-language support is something that needs improving. The current way of either going through the admin settings or uploading a CSV file, where you need to keep in mind all BBcode, is not a user-friendly way of working.
What problems is the product solving and how is that benefiting you?
We are using WalkMe in 3 different ways.
1. As a training tool within a Microsoft Dynamics instance - we deployed it within a training environment where users are guided through their standard training practices. Much easier to learn while in the flow of work vs. following a manual or training videos, and then accessing the tool itself.
2. Support menu and resources hub - one place to find all needed items and processes for end-users
3. Guidance support - tackle complex processes by using WalkMe smart-walkthroughs.
1. As a training tool within a Microsoft Dynamics instance - we deployed it within a training environment where users are guided through their standard training practices. Much easier to learn while in the flow of work vs. following a manual or training videos, and then accessing the tool itself.
2. Support menu and resources hub - one place to find all needed items and processes for end-users
3. Guidance support - tackle complex processes by using WalkMe smart-walkthroughs.
Recommendations to others considering the product:
This is the top DAP tool in the market. Awesome support and functionality.
Very Helpful Software and Responsive Team
What do you like best about the product?
WalkMe is usually coming up with new ideas for the product to keep it fresh and are quick to help you out if you get stuck on a design issue. I also appreciate the community that they've developed around it.
What do you dislike about the product?
I honestly can't say that there is too much to dislike about it. There is a fairly big learning curve when you first begin designing, however once you get the hang of it then it gets much easier. I should mention that the only reason why I felt that there was a learning curve is that I don't usually work in software that requires knowledge of things like jQuery.
What problems is the product solving and how is that benefiting you?
I use WalkMe primarily for help with understanding Workday. We've developed a full help menu with context sensitive help throughout Monday by using WalkMe. We also use it for notifications on occassion.
Recommendations to others considering the product:
Take time when starting out with it. There's a lot to learn but it's worth it.
VP, Global Sales Operations
What do you like best about the product?
Digital Adoption Platform + Workstation. Provides insights across entire digital tech stack and allows us to drive efficiency and productivity with tips, guidance and automation.
What do you dislike about the product?
No downsides or anything missing that we use today from this product. I believe it is important to ensure it can be used on mobile applications if it is going to be expanded to Field Service tools, etc.
What problems is the product solving and how is that benefiting you?
Ramp up too long - improves onboarding and in application training. Efficiency within commercial tech stack. Provides the assurance that we will drive efficiency and utilization of tools.
Recommendations to others considering the product:
Start with Walkme on Saleforce to build out priority use cases to drive efficiency and productivity. Expand with DAP. Add Workstation as the Sales person customizable conceirge.
WalkMe, Great user enabler in the transformation wave
What do you like best about the product?
The ability of this platform to apply to any SaaS tool is amazing. This is low code, zero downtime tool which can build content solving use cases from change management, adoption, onboarding, self-service, communication and all.
What do you dislike about the product?
Not many, I would like to see if they could expand their use cases on learning certification and enterprise search.
What problems is the product solving and how is that benefiting you?
We are using this platform for a range of use cases from onboarding, change management, communication, self-service, cross-platform access and user adoption.
Recommendations to others considering the product:
Think of this platform as a tool to solve enterprise platform problems than a point solution. It could solve lot of use cases which could benefit overall user productivity.
Excellent Service
What do you like best about the product?
This saves me sooooo much time as a trainer to be able to send people through the smart walk throughs.
What do you dislike about the product?
I can't think of anything I dislike! I LOVE the tool!
What problems is the product solving and how is that benefiting you?
The Smart Walk Throughs allow our users to quickly learn complex processes. It has lead to data accuracy and time savings.
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