WalkMe DAP
WalkMeReviews from AWS customer
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Hassel-free software usase made easy.
What do you like best about the product?
Its on-screen guidance was one of my favourite features in this wonderful application. It helped me go through software applications seamlessly.
What do you dislike about the product?
I did not find any loophole as far as my requirements were concerned.
What problems is the product solving and how is that benefiting you?
It improved my efficiency and reduced manual errors.
Use WalkMe for stress-free digital interaction.
What do you like best about the product?
It provides personalised user experience and tailors guidance based on users behaviour. This personalised user experience made this software user friendly.
What do you dislike about the product?
SignUp process is not self serviced and automated. Users need to contact WalkMe for signing up.
What problems is the product solving and how is that benefiting you?
It helped me streamline all my property management tasks. It also enhanced Client engagement by providing them personalised guidance.
A game-changer for our business
What do you like best about the product?
My organization has had WalkMe for under a year, and multiple teams have already seen hundreds of thousands of dollars of ROI from their WalkMe implementations. It's been a great way to provide user guidance, improve usability of our existing software, and bring together a lot of resources that were previously scattered across multiple platforms and locations. We are moving towards a world where many of our employees are going to interact with WalkMe daily, and I'm excited for how much more we'll be able to get from our software when that happens. Customer support is also excellent, with a dedicated customer success manager (we love her!) , builder resources, and product help as we need it.
What do you dislike about the product?
Even though WalkMe is marketed as a low-code/ no-code solution, your builders will need to learn about HTML and CSS to really fully harness the tool on certain platforms. The editor also requires training to fully understand and use -- it's not immediately intuitive. If you purchase WalkMe, make sure you have one person (or several people!) who can devote a majority of their time to learning and building content.
What problems is the product solving and how is that benefiting you?
Data accuracy - Some processes in org are error-prone, and WalkMe is helping us validate that users are completing the processes correctly.
Resource centralization - We use WalkMe Resources to link out to important reference docs from the menu.
Automation of manual processes - We use WalkMe to remove repetitive clicks, which saves time and is popular with users.
Transition onto new platforms - We're implementng a new Salesforce platform, and WalkMe is being used for training and onboarding users.
Resource centralization - We use WalkMe Resources to link out to important reference docs from the menu.
Automation of manual processes - We use WalkMe to remove repetitive clicks, which saves time and is popular with users.
Transition onto new platforms - We're implementng a new Salesforce platform, and WalkMe is being used for training and onboarding users.
WalkMe to better communicate and inform users in a cost efficient and effective way.
What do you like best about the product?
Great selection of capabilities to embed content into applications
Excellent support for content creation and technical issues
Excellent support for content creation and technical issues
What do you dislike about the product?
Medium/minor technical glitches are more frequent than desired
What problems is the product solving and how is that benefiting you?
Enhance user experience without code updates - cost efficient; timely
Understand how users interact with created content - guides future content activities
Understand how users interact with created content - guides future content activities
Work Smarter not Harder
What do you like best about the product?
WalkMe will absolutetly help your Team achieve their business goals whatever they might be. Building content with WalkMe is incredibly easy and their Customer Service and Technical Support Teams are an invaluable resource that assist you every step of the way.
What do you dislike about the product?
That currently my company doesn't utilize it more.
What problems is the product solving and how is that benefiting you?
WalkMe is helping alleviate training issues with our processes. They are also helping us decrease our ticketing center volume since the software is so easy to use the end users no longer have issues with the processes they were reaching out to our help center for assistance with.
Software navigation with ease.
What do you like best about the product?
This helps me to provide real-time assistance to my users which is the best thing about WalkMe. Its robust analytics is also one of the best features I experienced.
What do you dislike about the product?
It can be a little bit complicated for naive users. But with a little assistance, This software can be fun.
What problems is the product solving and how is that benefiting you?
It helps us by engaging our users through interactive walkthroughs, prompts and making software user-friendly. It makes software experience very enjoyable.
Truly "Clicks not code", allowing you to focus on what's important
What do you like best about the product?
The editor is easy to learn and use
WalkMe is easy to implement
The customer service (including the training/onboarding process) is excellent.
The wide variety of available features like pop-ups, tooltips, articles, videos, etc., help you think of new and interesting ways of communicating with your users.
WalkMe is easy to implement
The customer service (including the training/onboarding process) is excellent.
The wide variety of available features like pop-ups, tooltips, articles, videos, etc., help you think of new and interesting ways of communicating with your users.
What do you dislike about the product?
Session Playback is a great concept but poorly implemented
Depending on your application complexity, you'll want some experience with CSS Selectors to help WalkMe "find" the right page elements.
Depending on your application complexity, you'll want some experience with CSS Selectors to help WalkMe "find" the right page elements.
What problems is the product solving and how is that benefiting you?
WalkMe has transformed how we approach knowledge and customer communication. Helpful resources, ranging from tooltips to videos and articles, are right at the users' fingertips. We've been able to use the surveys to gather valuable customer feedback the helps our product team.
We've reduced case frequency, improved customer satisfaction, and improved our visibility in the application usage since our adoption.
We've reduced case frequency, improved customer satisfaction, and improved our visibility in the application usage since our adoption.
Game changer for Users, would recommend.
What do you like best about the product?
Ease of Use, Number of Features, Reporting
What do you dislike about the product?
Actionbot/chatbot "neglected" and limted
What problems is the product solving and how is that benefiting you?
Adding live feedback, circumstantial information to fields/buttons, offering step-by-step information, validations, and the ability to even manipulate the interface of a third-party software through WalkMe has been a game changer. The features are helpful and applicable to a wide range of industries. SmartTips, WalkThrus, and the chatbot have been well-received by leadership and frontline staff alike. And, in L&D the ability to assign onboarding tasks and monitor those has been helpful to track and understand barriers in the core system we use.
Wonderful piece of software we hope to see grow and evolve even more in time.
Wonderful piece of software we hope to see grow and evolve even more in time.
Market leading Digital Adoption Platform
What do you like best about the product?
WalkMe allows us to deliver the best in-app guidance
What do you dislike about the product?
The cost of licenses and additional services
What problems is the product solving and how is that benefiting you?
WalkMe allows us to deploy new applications quicker without having to deliver traditional classroom training.
We love WalkMe.
What do you like best about the product?
WalkMe helps us create solutions to our common problems. The Community is the best part about WalkMe. Anytime we don't know the answer, or are looking for out of the box solutions, The Community is always there to brainstorm those ideas.
What do you dislike about the product?
There is a huge learning curve to utilizing the system effectively. It's just the nature of the system, since there are so many different ways to create content within the system. Learning which tool to use and when is the biggest key to success.
What problems is the product solving and how is that benefiting you?
WalkMe allows us to house all our onboarding content for welcoming a new user into our application. We no longer have to give in person or zoom trainings to end users. We give them a list of material to cover and run the goals reports to see that they have done so.
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