WalkMe DAP
WalkMeReviews from AWS customer
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WalkMe - a perfect guidance that is closer than you think.
What do you like best about the product?
From end-user perspective, WalkMe blends so well into the desired webpage, it's hard to distinguish. By doing so, the user doesn't have the feeling of interacting with 'yet another pop up window', with an incline to close it off as soon as it's pop up. It provides a clear guidance at the moment of need, so whether you're an experience user that just forgot how to do one things or a total newbie, it will provide a tailored solution to guide you to the end goal.
From WalkMe builder perspective, it's simple to create a content and maintain it. Then you can analyse how it is performing, draw conclusions & improve the guidance. By doing so, you're always on top of what users expect to see.
From WalkMe builder perspective, it's simple to create a content and maintain it. Then you can analyse how it is performing, draw conclusions & improve the guidance. By doing so, you're always on top of what users expect to see.
What do you dislike about the product?
Depending on how complex is the website on which you're deploying WalkMe, it might require a few tweaks to ensure that content behaves as intended. It's more of the middle-ground problem that has to be fixed between WalkMe & website owner, yet WalkMe Support was very active in resolving these & ensuring business continuity.
What problems is the product solving and how is that benefiting you?
We were looking at ways to improve the digital uptake of our website & increase the self-service amongst end-users. WalkMe was implemented as a part of Onboarding Journey, aiming at providing step-by-step 'how-tos'. This in turn helped us to lower the workload of Customer Operations team.
Excited about the Possibilities
What do you like best about the product?
Walk Me answers a clear business need and the ability for users to brocome productive with a low level of training is a real win
What do you dislike about the product?
As WalkMe is limited to browser based systems there are some Enterprise client based applications which are not compatible
What problems is the product solving and how is that benefiting you?
We have lots of complicated workflows where it is difficult to ensure best practice. WalkMe helps us to increase compliance and with it reduce errors and increase engagment.
WalkMe - Very good adoption tool
What do you like best about the product?
With WalkMe it is easier to explain users different processes. it allows step-by-step instructions
It also helps us with administrative part of the process, we no longer need to have instructions in seperate files, instructions are build in in SuccessFactors.
I like that WalkMe works on maing sure that 'selecting elements is easier.
It also helps us with administrative part of the process, we no longer need to have instructions in seperate files, instructions are build in in SuccessFactors.
I like that WalkMe works on maing sure that 'selecting elements is easier.
What do you dislike about the product?
Sometimes I need to look into the page code to mark items correctly. However, I can see that it is getting better and better.
What problems is the product solving and how is that benefiting you?
educates user on diffeerent processes, sometimes processes in SuccessFactors are not most intuitive and such step-by-step guides help user perform the task
Great user guidance that ensures platform adoption
What do you like best about the product?
For starters, I love the academy - it offers the needed training for a builder to hit the ground running quickly.
I think WM has improved quite a lot during the past year, especially for the landscape in SuccessFactors.
I like how interactive pieces like shoutouts and menus can really enhance the user experience and help admins increase their productivity and boost their goals. Overall, it's an indispensable tool that has significantly improved our digital adoption journey. We appreciate the assistance we get from the support team - always timely and effective. Highly recommend!
I think WM has improved quite a lot during the past year, especially for the landscape in SuccessFactors.
I like how interactive pieces like shoutouts and menus can really enhance the user experience and help admins increase their productivity and boost their goals. Overall, it's an indispensable tool that has significantly improved our digital adoption journey. We appreciate the assistance we get from the support team - always timely and effective. Highly recommend!
What do you dislike about the product?
While WalkMe has undoubtedly enhanced our digital adoption efforts, there's room for improvement in its insights and reporting tool. While it's valuable, more targeted insights would be a game-changer, enabling us to fine-tune our user experience even further.
What problems is the product solving and how is that benefiting you?
Admin tasks - providing step-by-step guidance, additional instructions and help in performing a variety of admin tasks (e.g. data maintenance, processes). With these WM is decreasing the risk of errors, enhances the end-user experience (even if admin). It also helps us announce important updates and share instructions for admins to follow.
Self-service - for infrequent system use, WM is great help in pointing the user in the right direction when completing common tasks. Also making it easy for user to find or ask for help.
Self-service - for infrequent system use, WM is great help in pointing the user in the right direction when completing common tasks. Also making it easy for user to find or ask for help.
Meaningful value additions with WalkMe!
What do you like best about the product?
- I have been working with WalkMe for the past 4+ years and the WalkMe product has definitely improved leaps and bounds from where it was when I picked it up
- Having experienced one other DAP tool, WalkMe offers more flexibility and customisation options.
- Integration with an organisation is for the most part very simple and challenges are only around internal organisational security policies or infrastructure constraints.
- Implementation of solutions is relatively straightforward and it is very easy to start building as a layman
- Customer support is one of the best I have seen being prompt and flexible in the variety of issues that you can reach out to support for
- Customer centric changes have been more prominent of late, organising events in different timezones that I can attend conveniently (yay) and extended support from our CSM Zak and Technical AM Melvin and the rest of the core WalkMe team that we work on a day to day basis have really come in clutch for priority projects
- Having experienced one other DAP tool, WalkMe offers more flexibility and customisation options.
- Integration with an organisation is for the most part very simple and challenges are only around internal organisational security policies or infrastructure constraints.
- Implementation of solutions is relatively straightforward and it is very easy to start building as a layman
- Customer support is one of the best I have seen being prompt and flexible in the variety of issues that you can reach out to support for
- Customer centric changes have been more prominent of late, organising events in different timezones that I can attend conveniently (yay) and extended support from our CSM Zak and Technical AM Melvin and the rest of the core WalkMe team that we work on a day to day basis have really come in clutch for priority projects
What do you dislike about the product?
- Limited support for certain platforms
- Editor application was buggy at times a few years back but has since improved and become more stable
- Editor application was buggy at times a few years back but has since improved and become more stable
What problems is the product solving and how is that benefiting you?
WalkMe primarily helps solving software onboarding and adoption.
Another area where WalkMe supports with is in-app communication of events and change management for applications. We consistently see > 85% views on the shoutouts.
Another minor area are solutions for BAU in different applications with varying degress of success - solutions include automations, data validation and user experience improvements.
Another area where WalkMe supports with is in-app communication of events and change management for applications. We consistently see > 85% views on the shoutouts.
Another minor area are solutions for BAU in different applications with varying degress of success - solutions include automations, data validation and user experience improvements.
My experience with WalkMe has been nothing short than Amazing!
What do you like best about the product?
I love that WalkMe guides our users through complex tasks and allows them the ability to navigate through new applications and capabilities. In addition, Walk Me automates & simplifies tedius application steps, and provides multiple ways that we can gain a customer's attendion with shout outs, launchers etc., which helps to increase adapability. The platform's great and easy functionalities help to increase our team's bandwidth and allows us to work on more work items without interruption. Lastly, I love that the platform provides analytics related to application transitions! The reports can be simply be downloaded straight from the platform! Time saver and Game Changer!
What do you dislike about the product?
I cannot say that I dislike anything about WalkMe at this time! The platform is amazing and the support team is equally amazing! I have the best of both worlds!
What problems is the product solving and how is that benefiting you?
• Automated steps to reduce the number of steps to accomplish a task.
• Automated flows that start when user starts specific journeys to guide users on new flows to get them familiarized.
• Automated flows that start when user starts specific journeys to guide users on new flows to get them familiarized.
Senior Lead Project Manager & WalkMe Editor
What do you like best about the product?
With WalkMe, I confidently provide guidance and alerts without the hassle of lengthy PI planning.
What do you dislike about the product?
Learning to build with WalkMe can be challenging, requiring support for complex scenarios.
What problems is the product solving and how is that benefiting you?
Sure, here's the rewrite:
Thanks to WalkMe, we can now provide sales guidance with utmost precision, exactly where and when it is needed.
Thanks to WalkMe, we can now provide sales guidance with utmost precision, exactly where and when it is needed.
WalkMe / Schwab
What do you like best about the product?
I don't have the luxury of time to figure everything out on my own, so I really appreciate having access to someone who can help me learn quickly and share best practices, etc.
What do you dislike about the product?
When I need to modify content, little inconsistencies in how to go about it can be frustrating. For example, the CSS in one element might require Hex colors, RGB in another element, and RGBA elsewhere. This is just one example. Also, I keep running into situations where everything works 100% in Preview, but fails once published.
What problems is the product solving and how is that benefiting you?
On-screen help enables users to self-serve and learn/adopt more quickly.
Manager, HR Transformation
What do you like best about the product?
WalkMe is easy to build & test. Content is fully customizable to meet customer needs, including the "look and feel" of the tool. WM Insights is an extremely powerful and valuable component of the tool as it allows for visibility into not only ROI of solutions built but also insight into the requests users are searching to help builders meet end users where they need the help most.
What do you dislike about the product?
At times the tool can be a little glitchy and require more technical intervention than pitched. While identifying elements via "point and click" is sufficient a majority of the time, there is a need for builders to be somewhat tech-savvy to be able to troubleshoot without the assistance of WM.
What problems is the product solving and how is that benefiting you?
WalkMe is helping to promote new system functionality and help end users learn about the tool. We are also utilizing Smart Tips & Validation to help fill gaps in SuccessFactors system functionality to address data quality issues faced previously.
The Best user guidance for the new users of any application / product
What do you like best about the product?
No Coding. All user diagrams wil represent with flow diagrams
What do you dislike about the product?
Implementing loops is difficult in walk me
What problems is the product solving and how is that benefiting you?
Investing time for train the new users on the new features / product
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