WalkMe DAP
WalkMeExternal reviews
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WalkMe is the future
What do you like best about the product?
Its easy-to-understand interface is able to assist end-users with any process, truly making it the top digital adoption software.
What do you dislike about the product?
WalkMe is missing some features involving more complex solution-building without having to turn on back-end functionalities.
What problems is the product solving and how is that benefiting you?
A repeated problem that I've solved from multiple clients includes a reduction in support tickets and simplifying onboarding processes.
WalkMe has helped UVA improve our Workday end user experience drastically over our previous approach
What do you like best about the product?
I love the editor and building unique solutions; WalkMe DAP has no limits; only builder creativity can limit design.
What do you dislike about the product?
I long for WalkMe to be able to be injected into any website code, such as Workday, as opposed to extension simply due to deployment of an extension.
What problems is the product solving and how is that benefiting you?
We are helping improve the adoption of our Workday platform at UVA; improving manager ability to self-serve their HR needs.
Recommendations to others considering the product:
WalkMe is a great platform to help integrate your knowledge base and/or solutions with your system/website of interest. There is no doubt in the data we see that users engage with integrated guidance significantly more than with guidance that is accessed outside of the system/website.
New level of training streamlining
What do you like best about the product?
The ability to hide meaningful training assistance in plain view, right where the user would most need and use it is game-changing. Instead of having to learn in one platform then try on another, it's all there, side-by-side. What could be better?
What do you dislike about the product?
There is a LOT to learn. It's worth it, but it is a major training undertaking, not for the faint of heart. But any detail-minded person, as most training specialists already are, can do this.
What problems is the product solving and how is that benefiting you?
Training that is understood well on first exposure, adding layers of tips into the platform to help users understand how something works or why it doesn't or why it's turned off, hand-holding new users through complex but standard processes.
Recommendations to others considering the product:
Choose some folks to dedicate a significant time of focus to become a WalkMe SME for their organization. It's a worthwhile investment of time and resources.
WalkMe is an amazing tool, very easy to use but very powerful too
What do you like best about the product?
Easy to use and easy to create fantastic step-by-step guides for users, be it to help them set up their account or if they need a refresher on how to do something. Creating content in WalkMe is a straightforward process; it's even possible to automate steps to help users achieve what they need to quickly. It's all about simplifying and making the end-users day that little bit easier, and with WalkMe, this is possible.
What do you dislike about the product?
They are minor when creating a step having to click an element on the page, would like the ability to use jQuery from the start. Being able to publish to test and production at the same time would be great too, however as mentioned, only minor
Support is poor, I have the dread feeling whenever something doesn't work and I need supports help, I try everything first forums etc to try and resolve as you will end up repeating the same info to different agents over and over, for issue to be escalated and repeat the same info again as the agent hasn't reviewed your ticket.
You will then have to chase support to get an answer and for them to opefully finally fix it, they will come up with work arounds that aren't even remotely possible to do, like update hundreds of rules.
Support is poor, I have the dread feeling whenever something doesn't work and I need supports help, I try everything first forums etc to try and resolve as you will end up repeating the same info to different agents over and over, for issue to be escalated and repeat the same info again as the agent hasn't reviewed your ticket.
You will then have to chase support to get an answer and for them to opefully finally fix it, they will come up with work arounds that aren't even remotely possible to do, like update hundreds of rules.
What problems is the product solving and how is that benefiting you?
We use WalkMe for highlighting new features, as well as showing the user how to use these features and training on existing features within our software. The analytics side is truly unique, with so much data and so much info to help other departments help the customer further.
Recommendations to others considering the product:
Try it.
More than training: The future of software utilization
What do you like best about the product?
WalkMe can solve a variety of pain points depending on your needs. It can be made to do many things beyond simple step-by-step balloon guidance. The WalkMe Team makes continuous updates and improvements to their software, which means that the software is keeping pace not only with the latest technology but also user trends and behaviors. From a WalkMe administrator perspective, there is always something to keep learning, so you will never get bored.
What do you dislike about the product?
WalkMe can have quite a learning curve, especially for more advanced features. This is not necessarily a bad thing as it means the level of customization is very high. It does, however, require time to dedicate to learning to master the skills necessary to make use of its advanced functions. I often find that people end up having unrealistic expectations of what can be done when they have not been given enough time to work through all the material.
What problems is the product solving and how is that benefiting you?
While WalkMe is often seen as an excellent tool for training, its true strength lies in its ability to streamline and automate process flows. Why should people learn things when we can just help them do them faster? Paired with a very robust analytics platform, it means that WalkMe administrators can make data-driven decisions based on concrete feedback. From an end-user perspective, WalkMe elements can integrate seamlessly, thus creating a unified experience that instills trust with the user.
Recommendations to others considering the product:
Ensure that you dedicate the time and resources necessary to make full use of WalkMe's potential.
Amazing product. Easy to use and learn
What do you like best about the product?
Ease of Use. Support. Very simple to build shout-outs and guides. Far superior to Pendo.
What do you dislike about the product?
Although their implementation team is amazing, I Wish they had better self help tools
What problems is the product solving and how is that benefiting you?
Customer onboarding. Product adoption. Increased product satisfaction
WalkMe takes self-service to a new level
What do you like best about the product?
Ability to provide customers a library of self-help guides, videos, and walk-throughs to ensure onboarding success.
What do you dislike about the product?
Constant updating due to system changes which is not the products fault.
What problems is the product solving and how is that benefiting you?
Enabling better onboarding and customer experience.
WalkMe is exceptional software that will be a great asset to your company
What do you like best about the product?
WalkMe is an exceptional program that enables you to implement numerous innovative solutions for your client. We use this in conjunction with our Project Management application. You can come up with multiple solutions to a single problem, enabling the client to choose which is better suited for their ideals. It allows for segementation of users so that you may easily implement features for a subset of users. The ShoutOuts allow for ease and efficiency of pushing out notifications when a known outage is occuring, preventing support from being inundated with reports. The WalkThrus cut down on repeat how-to questions that are sent to the help desk on a daily basis. This is software that I wish we would've been able to implement for our previous application solutions. I am excited to keep learning about what we are able to implement and use it to create new, exciting features for our client.
What do you dislike about the product?
Some features are not as intuitive, but they are easily picked up and learned. There is not much negative feedback that I can provide on WalkMe. It has suited our needs well so far. The WalkMe insights could use some optimization and enhancement in regards to the reports available and how they are sent out. Some of the logic is finnicky but is easily deciphered by someone even slightly familiar with the basics of how it operates.
What problems is the product solving and how is that benefiting you?
WalkMe helps us quickly publish notifications related to outages, outage resolution, new updates to the system, and upcoming deadlines. It helps us clarify the process for users and provide in-depth instruction. We can optimize the user experience and provide real-time instruction. We are able to implement solutions that prevent users from moving forward unless they complete certain actions. This is preventing system errors and data integrity issues, thus saving support many hours in correcting these problems. We are implementing knowledge and how-tos directly int othe application, instead of making users come to the support desk and them having to answer and provide the same instruction multiple times.
Recommendations to others considering the product:
If you are looking for technology to help your company succeed with innovation, WalkMe is the platform you are looking to implement. The possibilities are endless in the solutions you can create. I would highly recommend having frequent in-depth training to learn all of the ins and outs of the program. Develop a knowledge base to retain this information. If there is a test environment for the platform WalkMe will be used in conjunction with, use this to your advantage in testing new features you are ready to publish. You should definitely weight this against other solutions out there but I highly believe this will be an exceptional contender.
Editor superiority and Best Analytics in the Digital Adoption Space
What do you like best about the product?
The Editor is better than any other DAP. Also, the Analytics don't just report back on content I built, but on my technology usage. Insights is superior. Also, the DeepUI does work and finds changes in the HTML and makes changes to Walk-thrus rather than me getting a report from Whatfix that shows if a Flow may be broken or not.
What do you dislike about the product?
Not much, really. Building with jQuery is not the easiest, but when I get into a rhythm is actually pretty easy. I don't need to use jQuery that often, by the way.
What problems is the product solving and how is that benefiting you?
User Adoption, Automation, Announcements, Error-handling
Easy to Learn and Valuable to Business
What do you like best about the product?
WalkMe has multiple options for delivering content for you to choose the proper engagement for your end-users.
What do you dislike about the product?
While the training curriculum is comprehensive and engaging, it can be initially time-consuming to complete.
What problems is the product solving and how is that benefiting you?
New employee training - the ability for them to complete on-demand.
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