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the training of the software is quite good and comprehensive
What do you like best about the product?
Flexibility and easy to use, using jquery and multiple methods of targeting is very powerful
What do you dislike about the product?
action bot functionality and NLP capability is very lacking
What problems is the product solving and how is that benefiting you?
Flexibile alerts and notification to our users.
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Our users love it!
What do you like best about the product?
The flexibility that the tool offers. You can get really creative with how you use it!
What do you dislike about the product?
It can be a bit unstable on SuccessFactors, but we know we can always reach out to WalkMe support for help.
What problems is the product solving and how is that benefiting you?
WalkMe is helping our users navigate around and get things done in SuccessFactors. It also helps us reduce the number of questions or tickets coming to our support team.
It offers a lot for New Hires and lessens IT Tickets
What do you like best about the product?
Lessens IT Tickets, provides ease of use for trainers to train new hires on the system while they focus on the sales process
What do you dislike about the product?
Flows often break and do not work. Or will not deploy after a few tries
What problems is the product solving and how is that benefiting you?
Training and comms. It has provided a lot in that area
WalkMe will be your favorite Digital Assistant
What do you like best about the product?
WalkMe will most likely enhance the user experience on your platform. It can serve as training material, a reminder, a teaching tool, or a resource... Insights is by far my favorite part of WM as it provides so much data that you can use to improve your platform and WalkMe itself.
What do you dislike about the product?
If not built correctly, it can cause confusion for end users.
What problems is the product solving and how is that benefiting you?
The digital transformation for various processes was more effortless with WM. The analysis of user behavior in the system gave many clues about what should be better configured and in which direction. By using walk me right at the beginning of the implementation phase, users became familiar with the purpose of the system and got used to using it as a tool.
Happy to use WalkMe to help our customers and making their users happy.
What do you like best about the product?
The options for configuring the solutions
What do you dislike about the product?
It's not always easy to use and training is therefor essential
What problems is the product solving and how is that benefiting you?
We are still at the beginning of the implementation but what we see for so far is more and clear guidance in our application. We see also that the direct communication through Launcher is working great.
A Powerful Tool for Tech Companies to Solve User Problems and Bridge Technical Gaps
What do you like best about the product?
WalkMe provides a set of various solutions. We could use them by mixing and matching them to fit the use case we are solving. The available features are way ahead of the available competitor solutions.
What do you dislike about the product?
A couple of the available solutions are not evolved to a full extent and still need some feature enhancements to solve complex problems. Customization features for surveys will be a game changer on how can receive feedback from users instead of relying on the other alternative survey tools.
What problems is the product solving and how is that benefiting you?
We are using WalkMe for improving the user onboarding process. Alongside, we use WalkMe to reach out to the users when a new feature or enhancement is done and give the information helping them to adapt to the newest versions.
Efficient tool easy to use
What do you like best about the product?
Walkme is quite easy to use, even for beginners, and as a user it is possible to start creating content very fast. The support is also great and responsive. Despite the simplicity of use, it is a great tool, very complete, that allows to create complex content that fits all needs. I would highlight:
- quick start,
- good support,
- very complete analytics tools that help understanding users behaviours, creating new content or correcting mistakes,
- wide variety of content: interactive guidance with balloons, tips on specific fields, pop-ups appearing based on specific conditions, links to other pages etc...
- enjoyable for endusers as a new and modern guidance tool.
It' also worth mentionning that the WalkMe community is very engaged and active.
- quick start,
- good support,
- very complete analytics tools that help understanding users behaviours, creating new content or correcting mistakes,
- wide variety of content: interactive guidance with balloons, tips on specific fields, pop-ups appearing based on specific conditions, links to other pages etc...
- enjoyable for endusers as a new and modern guidance tool.
It' also worth mentionning that the WalkMe community is very engaged and active.
What do you dislike about the product?
The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-trhough, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool.
Depending on the structure of the page you're building on, Walkme will be more or less accurate, but we always found workarounds or tools to overcome these issues, fortunately every single new release is making the tool better, and the use of IA is also increasing the accuracy of the system.
Depending on the structure of the page you're building on, Walkme will be more or less accurate, but we always found workarounds or tools to overcome these issues, fortunately every single new release is making the tool better, and the use of IA is also increasing the accuracy of the system.
What problems is the product solving and how is that benefiting you?
Walkme is helping our enduser using our Procurement tool with interactive guidance and information all along the ordering process. It also prevents some mistakes by automatically checking and validating the content of some fields.
We also use it to make some annoucements when updates are launched, or reminders under the form of pop ups, that can be set on specific page and for specific users and quick to add or remove, according to the needs.
The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-trhough, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool.
Depending on the structure of the page you're building on, Walkme will be more or less accurate, but we always found workarounds or tools to overcome these issues.
We also use it to make some annoucements when updates are launched, or reminders under the form of pop ups, that can be set on specific page and for specific users and quick to add or remove, according to the needs.
The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-trhough, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool.
Depending on the structure of the page you're building on, Walkme will be more or less accurate, but we always found workarounds or tools to overcome these issues.
Great.
What do you like best about the product?
Marcus Mayberry provides amazing customer service. WalkMe reps are available and ready to answer questions. The product has been useful.
What do you dislike about the product?
Some aspects of the product are hard to learn when I, the user, am completely new to a subject. For instance, JQuery. I believe this is too advance.
What problems is the product solving and how is that benefiting you?
Helping our customers navigate Workday.
Impressed with the functionality and easy to build solutions.
What do you like best about the product?
time saving - no need to spend time with users on individual guidance - we direct them to specific walkme items instead of explaining.
What do you dislike about the product?
Lack of auto-notifications on broken SWT steps.
What problems is the product solving and how is that benefiting you?
Saves us time in user guidance an minimizes training efforts as well as supports immediate communication regarding ad hoc system changes.
My WalkMe experience was already good, but it has gotten even better since Joy Adiv returned.
What do you like best about the product?
WalkMe helps us a lot in the UX of our app, facilitating the user's journey (with Smart Walk Thrus), helping to communicate new features (with ShoutOuts) and creating new launchers that would take weeks of development if we were to create in our app.
I would like to thank all the help Joy has been giving us, bringing a lot of insights and cool ideas for us to implement!
And I would also like to thank all the help and attention that Jason Foose gave us in a support ticket.
I would like to thank all the help Joy has been giving us, bringing a lot of insights and cool ideas for us to implement!
And I would also like to thank all the help and attention that Jason Foose gave us in a support ticket.
What do you dislike about the product?
WalkMe has some limitations.
An example is that we would like to build a Shout-out saying "you have an active promotion, check the promotions page", which would appear in the Product Listing Page ONLY if the customer has any active promotions (i.e. if the promotion page is populated).
In short, we would like the customer to only enter the promotion page if it is populated with a promotion, and this shout-out would help us with that.
But it was not possible to create, because for WalkMe to check if the promotion page was populated, the user would have to enter the promotion page first, and that is what we would like to avoid.
An example is that we would like to build a Shout-out saying "you have an active promotion, check the promotions page", which would appear in the Product Listing Page ONLY if the customer has any active promotions (i.e. if the promotion page is populated).
In short, we would like the customer to only enter the promotion page if it is populated with a promotion, and this shout-out would help us with that.
But it was not possible to create, because for WalkMe to check if the promotion page was populated, the user would have to enter the promotion page first, and that is what we would like to avoid.
What problems is the product solving and how is that benefiting you?
WalkMe helps us teach users how to use our app: how to make a purchase, how to edit an order, how to download Invoices...
It solves the problem of the user getting lost inside our app, not knowing how to do these things.
It solves the problem of the user getting lost inside our app, not knowing how to do these things.
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