WalkMe DAP
WalkMeReviews from AWS customer
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Professional and Knowledgeable Staff
What do you like best about the product?
It assists our Sales Teams in inputting data in Salesforce. It's easy to use, almost invisible, and it can be customized for your business!
What do you dislike about the product?
Getting our IT department aligned to launch on users' computers globally. Not really WalkMe's fault, but it's what I dislike about the process.
What problems is the product solving and how is that benefiting you?
We recently implemented Salesforce for our Sales teams. WalkMe has helped resolve issues around processes putting information into Salesforce, giving guidance through smart walk-throughs, tips, and survey input. We also had workstation installed to create a concierge service, if you will, for users, to work more efficiently through their day-to-day activities.
Revenue Operations finding a lot of ways to use Walkme's DAP to drive value!
What do you like best about the product?
Walkme can help drive efficiency and effectiveness for employees and customers using business systems and applications through tips, guidance and automation.
Walkme content and workstation helps with change management, improved ramp time and tech adoption.
Walkme is easy to deploy and build meaningful content. It will help reduce IT development costs allowing for IT to refocus resources on high priority items versus system enhancements.
Walkme has a broad range of use cases across commercial, operations, backoffice, customer engagement and employee applications.
Walkme content and workstation helps with change management, improved ramp time and tech adoption.
Walkme is easy to deploy and build meaningful content. It will help reduce IT development costs allowing for IT to refocus resources on high priority items versus system enhancements.
Walkme has a broad range of use cases across commercial, operations, backoffice, customer engagement and employee applications.
What do you dislike about the product?
Walkme content must be maintained / updated if it is going to remain relevant and effective. Walkme can support through the services organization but that will increase costs and reduce the ROI if you are also no utilizing an internal team.
What problems is the product solving and how is that benefiting you?
Driving Process efficiency in our CRM and CPQ - guidance and tips saving time and improving onboarding of new reps.
Change management - implementing new systems post acquisition.
Data accuracy and process adherance - via guidance and smart walkthroughs.
Revenue generation - shoutouts for new product launches and recurring revenue attachment.
Cost reduction - Walkme Discovery providing valuable insights on application usage.
Improving Customer Experience - making it easier for customers to engage with our technology.
Change management - implementing new systems post acquisition.
Data accuracy and process adherance - via guidance and smart walkthroughs.
Revenue generation - shoutouts for new product launches and recurring revenue attachment.
Cost reduction - Walkme Discovery providing valuable insights on application usage.
Improving Customer Experience - making it easier for customers to engage with our technology.
Wonderful Experience with WalkMe
What do you like best about the product?
WalkMe saves our company and employees time by streamlining processes and providing guidance in the flow of work during the sales process.
What do you dislike about the product?
I don't dislike anything about using WalkMe except that my team is not big enough to utilize all WalkMe has to offer.
What problems is the product solving and how is that benefiting you?
WalkMe is giving time back to our organization by decreasing the number of support tickets sellers submit, decreasing the amount of emails Salesforce admin and managers receive asking for help and streamlining the sales process to make it easier for sales reps.
Helpful web-based product for navigating business processes
What do you like best about the product?
I like that WalkMe can provide guidance to users on our platform as well as give us insight and data on where users need help navigating processes
What do you dislike about the product?
I do not like when steps within a build break and need to be reset or when content works inconsistently between UAT and production
What problems is the product solving and how is that benefiting you?
Allows us an opportunity for on the job training for enhancements / changes to the crm page.
An excellent and exciting product
What do you like best about the product?
Being able to target the right people with the right content at the right time to ensure they feel fully supported during their journey with our technology. The analytics capabilities really set it apart from it's competitors and provide the insights that our business deem critical.
What do you dislike about the product?
The configuration can be a little more technical than people expect so initial configurations can take a little longer than expected but once up and running everything is great.
What problems is the product solving and how is that benefiting you?
Quick, easy and effective in-app communication. Plugging holes if/when required. Inviting new users into our apps and making them feel supported from day one. Reducing drop off rates in processes.
WalkMe Implementation Experience
What do you like best about the product?
How wasy was it to go through the guide.
What do you dislike about the product?
Lots of steps stil linvolved talking to someone who was an expert at walkme
What problems is the product solving and how is that benefiting you?
Easy to have users adopt to our new platforma.
A great tool for automating business apps and ensuring they are user centered
What do you like best about the product?
'On screen selectors' ensuring developors dont have to use JQuery in order to find elements and the user friendly tool making it easy to create solutions
What do you dislike about the product?
The inconsistency of the 'on screen selectors' when this works it is great, but a lot of the time it doesnt, and JQuery must be used
What problems is the product solving and how is that benefiting you?
identifying categorizations of business applications and presenting walthrus of our associated processes to those categorised apps
Walkme Adoption
What do you like best about the product?
Creating solutions to guide clients and employees through complex and simple processes
What do you dislike about the product?
Cloud hosting needs to be expanded to support as many sources as possible and allow for some Smart Walkthrough to pop up on the same tab.
What problems is the product solving and how is that benefiting you?
Walkme makes onbaording clients into our SaaS applications more interactive and unifies solutions across our organization. Process management becomes easy through adaptive rollout of digital solution.
A great automation tool!
What do you like best about the product?
I love how it makes any website really interactive, something that I struggled to do in my previous job. It can be really useful to new users, less skilled or equipped personnels.
What do you dislike about the product?
It doesn't offer a lot of variety in design. Even though it has a CSS element to it, I think anyone outside of IT would not be able to utilize that. It should appeal to a more broader range of employees.
What problems is the product solving and how is that benefiting you?
Walkme can help users identify which fields to click in immediately or provide digital assistance without the need for a IT professional to be involved. It lessens amount of time used to answer questions.
Building is a breeze
What do you like best about the product?
There have been many improvements to WalkMe over the past year, but I would have to say the ease of build is best! Documenting takes longer than the actual build itself. You can learn the basics very quickly and start building right away. If you get stuck, there are tips on most items to help you out, giving you the information you need to get unstuck quickly.
What do you dislike about the product?
Even with improvements, I find WalkMe Insights to be tricky. Insights is a potent tool, but sometimes, getting it to do what you need and get your desired answers can take some time. A less restrictive custom report tool with end-user terminology could help to make it easier.
What problems is the product solving and how is that benefiting you?
New Feature awareness, optimize end-user time to complete transactions and provide the Sales reps with the information they need when they need it.
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