WalkMe DAP
WalkMeExternal reviews
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WalkMe to better communicate and inform users in a cost efficient and effective way.
What do you like best about the product?
Great selection of capabilities to embed content into applications
Excellent support for content creation and technical issues
Excellent support for content creation and technical issues
What do you dislike about the product?
Medium/minor technical glitches are more frequent than desired
What problems is the product solving and how is that benefiting you?
Enhance user experience without code updates - cost efficient; timely
Understand how users interact with created content - guides future content activities
Understand how users interact with created content - guides future content activities
Work Smarter not Harder
What do you like best about the product?
WalkMe will absolutetly help your Team achieve their business goals whatever they might be. Building content with WalkMe is incredibly easy and their Customer Service and Technical Support Teams are an invaluable resource that assist you every step of the way.
What do you dislike about the product?
That currently my company doesn't utilize it more.
What problems is the product solving and how is that benefiting you?
WalkMe is helping alleviate training issues with our processes. They are also helping us decrease our ticketing center volume since the software is so easy to use the end users no longer have issues with the processes they were reaching out to our help center for assistance with.
Software navigation with ease.
What do you like best about the product?
This helps me to provide real-time assistance to my users which is the best thing about WalkMe. Its robust analytics is also one of the best features I experienced.
What do you dislike about the product?
It can be a little bit complicated for naive users. But with a little assistance, This software can be fun.
What problems is the product solving and how is that benefiting you?
It helps us by engaging our users through interactive walkthroughs, prompts and making software user-friendly. It makes software experience very enjoyable.
Truly "Clicks not code", allowing you to focus on what's important
What do you like best about the product?
The editor is easy to learn and use
WalkMe is easy to implement
The customer service (including the training/onboarding process) is excellent.
The wide variety of available features like pop-ups, tooltips, articles, videos, etc., help you think of new and interesting ways of communicating with your users.
WalkMe is easy to implement
The customer service (including the training/onboarding process) is excellent.
The wide variety of available features like pop-ups, tooltips, articles, videos, etc., help you think of new and interesting ways of communicating with your users.
What do you dislike about the product?
Session Playback is a great concept but poorly implemented
Depending on your application complexity, you'll want some experience with CSS Selectors to help WalkMe "find" the right page elements.
Depending on your application complexity, you'll want some experience with CSS Selectors to help WalkMe "find" the right page elements.
What problems is the product solving and how is that benefiting you?
WalkMe has transformed how we approach knowledge and customer communication. Helpful resources, ranging from tooltips to videos and articles, are right at the users' fingertips. We've been able to use the surveys to gather valuable customer feedback the helps our product team.
We've reduced case frequency, improved customer satisfaction, and improved our visibility in the application usage since our adoption.
We've reduced case frequency, improved customer satisfaction, and improved our visibility in the application usage since our adoption.
Game changer for Users, would recommend.
What do you like best about the product?
Ease of Use, Number of Features, Reporting
What do you dislike about the product?
Actionbot/chatbot "neglected" and limted
What problems is the product solving and how is that benefiting you?
Adding live feedback, circumstantial information to fields/buttons, offering step-by-step information, validations, and the ability to even manipulate the interface of a third-party software through WalkMe has been a game changer. The features are helpful and applicable to a wide range of industries. SmartTips, WalkThrus, and the chatbot have been well-received by leadership and frontline staff alike. And, in L&D the ability to assign onboarding tasks and monitor those has been helpful to track and understand barriers in the core system we use.
Wonderful piece of software we hope to see grow and evolve even more in time.
Wonderful piece of software we hope to see grow and evolve even more in time.
Market leading Digital Adoption Platform
What do you like best about the product?
WalkMe allows us to deliver the best in-app guidance
What do you dislike about the product?
The cost of licenses and additional services
What problems is the product solving and how is that benefiting you?
WalkMe allows us to deploy new applications quicker without having to deliver traditional classroom training.
We love WalkMe.
What do you like best about the product?
WalkMe helps us create solutions to our common problems. The Community is the best part about WalkMe. Anytime we don't know the answer, or are looking for out of the box solutions, The Community is always there to brainstorm those ideas.
What do you dislike about the product?
There is a huge learning curve to utilizing the system effectively. It's just the nature of the system, since there are so many different ways to create content within the system. Learning which tool to use and when is the biggest key to success.
What problems is the product solving and how is that benefiting you?
WalkMe allows us to house all our onboarding content for welcoming a new user into our application. We no longer have to give in person or zoom trainings to end users. We give them a list of material to cover and run the goals reports to see that they have done so.
A great training tool with lots of adoption potential
What do you like best about the product?
We deployed WalkMe walkthroughs to 11,000 staff as part of training delivery which meant everyone could have real time training and guidance and avoided making training videos and in class room training.
What do you dislike about the product?
WalkMe requires a plug in for users on our system and therefore our uptake varies from time to time as it doesn't feel predominat enough for new users to click for support
What problems is the product solving and how is that benefiting you?
WalkMe removed the need for class room training or detailed training videos needing to be produced so we saved on both staffing and employee time used.
Very useful and easy to configure tool. Helps a lot to onboard the users
What do you like best about the product?
The best part for me is the flexibility. You can copy previous guides, you ca apply it on many platforms and applications. Its easy to use and easy to integrate. Option to create tutorials and guidelines are great, you can combine them to get an infinitive number of options for yourself.
What do you dislike about the product?
I don't have anything to add as a dislike.
What problems is the product solving and how is that benefiting you?
WalkMe helps me to onboard new users of application. Also, it allows me to easely notify users about new features or any kind of updates and changes on the application
More features but les awareness of them for end user
What do you like best about the product?
Features like product tour, interactive tour, smart tips, segmented help widget, onboard checklist, release announcement pop-ups, production bug banners, accomplishment pop-ups, survey at end of tour, NPS survey, chat bot all in single platform is the plus.
What do you dislike about the product?
* Customer Support system
* Not all features are effective, many known issues
* Many CSS script involved for customization, its not a no code tool on implementation & ease of use
* Many cookies to be taken care on configuration, integration & whitelist domain as well
* Not all features are effective, many known issues
* Many CSS script involved for customization, its not a no code tool on implementation & ease of use
* Many cookies to be taken care on configuration, integration & whitelist domain as well
What problems is the product solving and how is that benefiting you?
* Customer support
* Dealer Training
*Automation
*easy on board
* Dealer Training
*Automation
*easy on board
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