WalkMe DAP
WalkMeExternal reviews
535 reviews
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What does WalkMe do?
What do you like best about the product?
A person can come in with literally no knowledge of a system and become a user in an instant.
What do you dislike about the product?
It's not (by default) built into every single webpage.
What problems is the product solving and how is that benefiting you?
We are reducing the time to train users.
Very helpful software.
What do you like best about the product?
Great tools to help users new and old learn to navigate an interface.
What do you dislike about the product?
Can take a little time to get used to but plently of helpful guides.
What problems is the product solving and how is that benefiting you?
Helping guide co-workers around software. Pointing out useful elements of websites.
Great way to engage our customers!
What do you like best about the product?
ShoutOuts, SmartTips and WalkThrus, every element is really valuable for our customers.
What do you dislike about the product?
Sometimes the user experience is not the best.
What problems is the product solving and how is that benefiting you?
We are integrating WalkMe with our B2B digital platform CEMEX Go
Best Digital Adoption Platform
What do you like best about the product?
Digital Adoption is easy with WalkMe. They have revolutionized the way companies train their employees and customers. Training costs are significantly minimized with WalkMe. They have an institute where you can learn about WalkMe and get certified. They have a lovely community where Digital Adoption professionals meet and share their knowledge. They prepare annual events. They have a platform for DAP Professionals to find jobs related to their skills...and many more. Simply awesome!
What do you dislike about the product?
It isn't easy to dislike WalkMe. I can't find one
What problems is the product solving and how is that benefiting you?
User onboarding, learning by practice, maintaining data quality, validating user inputs, system notifications, many more. We have seen a significant reduction in support tickets, training costs, and we are able to maximize the usability of our systems.
The solution to your problems
What do you like best about the product?
Phenomenal product with excellent support
The user community alone is worth the price
The user community alone is worth the price
What do you dislike about the product?
Not enough free pie distributed to users.
I have no dislikes. The product fulfills all of our needs.
I have no dislikes. The product fulfills all of our needs.
What problems is the product solving and how is that benefiting you?
WalkMe reduces support and training issues. Users no longer come to the development team, circumventing our helpdesk as the answers are within the environment they are using.
Recommendations to others considering the product:
WalkMe is a fully-featured product with great support behind it.
More than just guidance!
What do you like best about the product?
WalkMe has a wealth of resources that make the customer journey effortless, from step-by-step guidances, pop-up messages, and element tips, the product makes adoption a snap.
What do you dislike about the product?
It can be tricky to build items if the application has a dynamic element. However, the support team and user community are always quick to assist.
What problems is the product solving and how is that benefiting you?
Currently, we are using WalkMe to help with customer contact volume. We have seen a 30% reduction of contact cases, and the ActionBot feature now takes in as many cases as a seasoned Call Center veteran.
Getting Started is Easy
What do you like best about the product?
Our implementations person worked with us to start building SWT's and SmartTips. She was wonderful and very patient.
What do you dislike about the product?
Support takes a while. I sat 25 minutes in chat waiting for someone and we cannot screen share with the support representative. Having to take screenshots, save them and attach them is time-consuming.
What problems is the product solving and how is that benefiting you?
New releases every quarter with our product. So something new to users every 90 days. Walk-me allows us to preview the new features for the user and show them what is new and how it works.
Perfect solution to master our systems transition
What do you like best about the product?
The ease of implementation and seamless solution for the end-user.
What do you dislike about the product?
The export function is not working well. We wanted to use the export function to still have "old fashioned manuals" for our road-warriors field staff to be able to refer to, but were unable to do so without lots of rework.
What problems is the product solving and how is that benefiting you?
Enabling multiple thousand of users in a Salesforce CRM transition. We were able to finalise the implementation with minimal "personal handholding" of the end users required, saving training and support costs.
Recommendations to others considering the product:
Seriously consider the services of an external implementation partner that has previous WalkMe experience, in order to shorten the learning curve and smoothen out the roll-out as well as reduce "time to market".
Definitely helpful
What do you like best about the product?
It actually helps me with things that I should be doing like properly verifying customers and helps me with scripts.
What do you dislike about the product?
I do not dislike anything about Walkme. It works fine for me.
What problems is the product solving and how is that benefiting you?
It helps me to verify the customers properly. It also helps me to remember to access other systems.
Easy shared link to walk through and follow up for finish line.
What do you like best about the product?
Easy to share links and progress to the finish line while teams are still progressing and stepping through processes and business validations.
What do you dislike about the product?
The task setup is still cumbersome for some login items - when a task is created, it still encounters upload and sync issues. When you create new tasks for individuals, it still shares with the team view or general view.
What problems is the product solving and how is that benefiting you?
Tracking progress and team progress while keeping everything in one place. A process walkthrough of individual business reasoning and validations, ensuring everyone sees the same benefits and savings from frequently accessed items that are still stored, with usefulness accessed only quarterly.
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