WalkMe DAP
WalkMeReviews from AWS customer
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A great tool for generating popup content
What do you like best about the product?
WalkMe is a well-made system with good graphic flexibility and good usability; the ability to manage objects within a containing mask is the function that I appreciate the most.
What do you dislike about the product?
Unfortunately, essential functions such as "copying" from different dashboards often do not work correctly and generate management problems that complicate the work. Assistance in English only.
What problems is the product solving and how is that benefiting you?
WalkMe has an excellent assistance center, always ready to help the user in every moment of his work
A fully comprehensive on-demand training tool that we have deployed into our complex landscape
What do you like best about the product?
We have deployed WalkMe on several applications, allowing us to effectively guide our user base to succeed in whatever system/process they are involved in.
The best bits about WalkMe are the different ways to deploy the interactive guidance; pop-ups, smart-tips, and walk-throughs are some heavily used elements in our set-up. The tool gives us many options, and the right combination of features/functionality can unlock complex processes within toolsets.
The best bits about WalkMe are the different ways to deploy the interactive guidance; pop-ups, smart-tips, and walk-throughs are some heavily used elements in our set-up. The tool gives us many options, and the right combination of features/functionality can unlock complex processes within toolsets.
What do you dislike about the product?
As with all toolsets, there is a downside. The more you deploy, the more you have to maintain and WalkMe has recently started to bring out some automation to help us check and validate that our user journeys are still working as expected. These issues can surface when there are updates within the core systems that WalkMe sits on top of.
What problems is the product solving and how is that benefiting you?
The main part that WalkMe is solving for us is users who do not go through some of our processes very often, leading them to forget the steps to take when navigating our systems. In this regard, it has been very effective. We use WalkMe for advertising changes or updates to processes/systems as and when they occur, and we also use WalkMe to collect additional data in some processes which avoids us configuring or be-spoking the core system
WalkMe is a great tool that really enhances our sales process
What do you like best about the product?
Personally, I really like how easy it was to learn and begin creating content for our users. I also like how customizable it is so that you can mimic schemes of the software that WalkMe is overlayed on. From an end user standpoint this is really nice because they do not even know that they are using WalkMe!
What do you dislike about the product?
It seems that the simple locking to an element may not always work best where you need to use jQuery to get a better "hold" on whatever element you are trying to select.
This sometimes can be frustrating when having to go back and update SWT's to ensure that they are not breaking for the end user.
This sometimes can be frustrating when having to go back and update SWT's to ensure that they are not breaking for the end user.
What problems is the product solving and how is that benefiting you?
Data governance, sales process governance, and user learning retention. As the trainer for our sales teams on our sales tools, WalkMe is invaluable as a resource so that when users ultimately do not remember how to utilize a process, WalkMe is there to assist.
Walk Thru WalkMe
What do you like best about the product?
Easy to use and they continously improve the product and make it easy to use. Easy to implement in any system and guides the user where we face issues or queries.
What do you dislike about the product?
Many features which need to be adopted and also custom inbuilt solutions needs to be marketed
What problems is the product solving and how is that benefiting you?
When we moved from one system to another system we faced lots of queries and once walkme got implemented then those queries were resolved. People dont require handover or training since walkme guides them slowly and easily step by step or in single click using the different features.
Non-Techy Reviewer
What do you like best about the product?
The tool is exactly what tech stacks need to drive adaption - a straightforward yet powerful concept. It is reasonably easy to use from a content developer's perspective, especially as a non-techy person.
What do you dislike about the product?
I feel like some of the tools are way too advanced for a content developer to tackle. For example, the new design of ShoutOuts is simple, why can't that same concept be used for modifying steps in a SWT?
What problems is the product solving and how is that benefiting you?
Slowly but surely is is increasing our use of some more complex features of Salesforce. It's been great to send a link to a SWT to build views, reports, etc. instead of using my time for 1:1 consults.
Great admin and user experience!
What do you like best about the product?
I like how easy it is to utilize the tool to implement the used cases at Flowers.
What do you dislike about the product?
There is nothing about WalkMe I dislike persay, there are some things I'd like to see eventually! I know better analytics are coming so that's great!
What problems is the product solving and how is that benefiting you?
Customer experience in SuccessFactors has been great using WalkMe walk thrus.
WalkMe is the new solution to increasing productivity and reducing support hours.
What do you like best about the product?
Just in time, help! I love that new hires now have a tool to help them transition between training and working.
What do you dislike about the product?
This is a hard one. The only thing that stands out is the lack of capability to customize the Ireland Menu.
What problems is the product solving and how is that benefiting you?
WalkMe increases efficiency in repeated processes, reduces the time for onboarding, and reduces the support needed.
Tool can be integrated into User Help Experience
What do you like best about the product?
Ease at which you can set up a tour of web-based software functionality.
What do you dislike about the product?
Pricing should be based on actual usage, not potential usage, as our tours are targeted to only a segment of total users.
What problems is the product solving and how is that benefiting you?
Guiding first-time users through a specific process or goal.
Change Management - Game Changer Wonder!
What do you like best about the product?
WalkMe allows you to deploy your Change Management strategy by giving you the data to validate how effective the strategy is performing. With this data you can adjust the strategy and tailor the impact.
WalkMe creates the environment that the digital tool and the business process have an integrated message that enables value across the organization.
WalkMe creates the environment that the digital tool and the business process have an integrated message that enables value across the organization.
What do you dislike about the product?
There is an opportunity to improve the WalkMe editor to be more userfriendly by organizing the content and improving on at what state of development the WalkMe content is at.
It will be helpful in the case of WalkMe content development to allow for the different people that are developing to see at what state of development is the content is at, solutioning, testing, feedback and release etc.
It will be helpful in the case of WalkMe content development to allow for the different people that are developing to see at what state of development is the content is at, solutioning, testing, feedback and release etc.
What problems is the product solving and how is that benefiting you?
Helping onboard Planview. Providing guidance and onboarding users to Planview and giving them customized directions depending on the user role. We have keep a small team to help support Planview users
WalkMe is helping on deploying campains that allows the team to introduce any of the Planview releases updates to the users across the enterprise.
WalkMe is helping on deploying campains that allows the team to introduce any of the Planview releases updates to the users across the enterprise.
WalkMe: Guiding Your Way to Seamless Digital Experiences
What do you like best about the product?
WalkMe stands out for its intuitive guidance and personalized user experiences. With its step-by-step instructions, tooltips, and contextual cues, it seamlessly assists users in navigating complex processes within digital applications. The platform's ability to adapt and customize guidance based on individual preferences and behavior enhances the user experience, making it a valuable tool for streamlining and simplifying digital interactions.
What do you dislike about the product?
WalkMe's potential intrusiveness and limited compatibility with certain platforms. While some users find its guidance disruptive, others may find the implementation process challenging or encounter compatibility issues. It's important to note that these criticisms may not apply universally, and WalkMe continues to refine its features and address user feedback to improve the overall user experience.
What problems is the product solving and how is that benefiting you?
WalkMe solves problems related to complex navigation, user onboarding, process efficiency, and personalization in the digital user experience. By providing step-by-step instructions, tooltips, and contextual cues, it simplifies navigation and reduces frustration. It streamlines the onboarding process, improves task efficiency, and offers personalized guidance tailored to individual users. These benefits lead to a smoother user experience, increased productivity, and higher user satisfaction with digital applications.
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