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Robust, customizable tool with great client support
What do you like best about the product?
I appreciate the various modalities that WalkMe can serve various business needs and each can be customized to match branding while also achieving business and education goals for our products. The analytics are really powerful, and we're just learning to tap into them to make real decisions.
What do you dislike about the product?
There is a pretty steep learning curve with WalkMe, even as someone with a background in e-learning technologies. In order to implement some of the basic functionality you have to have to get somewhat technical using jQuery and CSS. I know I appreciated the challenge this gave me, and I've enjoyed what I've learned, but if you are not technologically-saavy and a fast learner, it may a long time before you are proficient in the software.
What problems is the product solving and how is that benefiting you?
We use WalkMe as our primary communication tool with our large client base. We used to only contact them via email, and our open-rate was abysmal. Now we are confident that our users are getting our updates. Additionally, we use WalkMe as our on-demand training library for users and have also peppered in SmartTips throughout our sites to assist clients. This has reduced the amount of individualized client trainings and total implementation time for our software.
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easy to use in almost every case
What do you like best about the product?
You can create your own tailor made solutions. No more long time for development.
What do you dislike about the product?
the contract is quite expensive, if you are in trouble that needs an immediate assistance you'll have to write an email, receive a prewrote email and maybe the next day someone will help you
What problems is the product solving and how is that benefiting you?
walkme is solving problems related to communication with our customers, we can communicate our technical maintenance for example. More valuable walkme can help us to solve our customer navigation issues. We can fix faster almost any compliant from our customers
Easy to use and self-serving
What do you like best about the product?
WalkMe as a training tool is easy to use and self-serving, accessible in different countries and in different languages. Training is easy to build – and has a fast-learning curve both for the builder to develop expertise on the tool, as well as end-users using the tool.
End-users benefit from the opportunity to have user-friendly and intuitive in-platform guidance, from their very first steps through to their day-to-day activities - able to have training (and refreshes) at their own pace and at their point of need.
Digital Adoption has allowed us to reach all the regions with a uniform approach to training. It has permitted us to save FTE time, by providing guidance when needed to the user as it’s always available. It has also helped us navigate change management during this project.
End-users benefit from the opportunity to have user-friendly and intuitive in-platform guidance, from their very first steps through to their day-to-day activities - able to have training (and refreshes) at their own pace and at their point of need.
Digital Adoption has allowed us to reach all the regions with a uniform approach to training. It has permitted us to save FTE time, by providing guidance when needed to the user as it’s always available. It has also helped us navigate change management during this project.
What do you dislike about the product?
I feel that WalkMe still has room to grow and develop, e.g.:
- WalkMe functionality: currently don't have the action option to open TeachMe, as we do with the WalkMe Menu; only 4 items can be added to the WalkMe Menu (SWT, Shuttles, Resources & Onboarding Tasks), and 3 for TeachMe (SWT, Shuttles, Resources) - sometimes it may not cover users' needs.
- limitations on data extraction on Insights or TeachMe dashboard – even the new Report Builder does not give us full autonomy over dimensions and measures to analyse (e.g., extract course completion by regions)
- Allows linear flows only - you can't link a step back to a previous one
- Single static menu for all end users - not flexible to different audiences
- Onboarding completion condition - task completion is based on selected goals, and not SWT completion; means we have to specify things that are clicked
- Smaller Screen Resolution - balloons interfering/covering screen elements and/or being cut off the screen
- WalkMe functionality: currently don't have the action option to open TeachMe, as we do with the WalkMe Menu; only 4 items can be added to the WalkMe Menu (SWT, Shuttles, Resources & Onboarding Tasks), and 3 for TeachMe (SWT, Shuttles, Resources) - sometimes it may not cover users' needs.
- limitations on data extraction on Insights or TeachMe dashboard – even the new Report Builder does not give us full autonomy over dimensions and measures to analyse (e.g., extract course completion by regions)
- Allows linear flows only - you can't link a step back to a previous one
- Single static menu for all end users - not flexible to different audiences
- Onboarding completion condition - task completion is based on selected goals, and not SWT completion; means we have to specify things that are clicked
- Smaller Screen Resolution - balloons interfering/covering screen elements and/or being cut off the screen
What problems is the product solving and how is that benefiting you?
To date, we have been using WalkMe tools as an internal training device to grant users autonomy over their learning as it is self-service help, coupled with traditional training. TeachMe and WalkMe in tandem have been terrific, as they have enabled us to consolidate training by creating courses with specific lessons within, allowing us to structure the online training much like our face-to-face training. This consolidation and structure have been important as they have allowed us to try something new as a business and aid us to move into a more digital world by ensuring software adoption, streamline large-scale, complex, and disruptive transformation by overcoming change, empowering employees, and increasing platform usability. With WalkMe, we have 120+ content set-up ready to walk our users through our new platform, training them how they’re able carry out their day-to-day in the new world.
Easy to use and lots of new builds to discover
What do you like best about the product?
I appreciate how the platform is easy to make templates out of and how fast it could be implemented.
What do you dislike about the product?
It needs more customization on button placement and more options for fonts.
What problems is the product solving and how is that benefiting you?
It helps with onboarding and is perfect for making demos of solutions.
WalkMe is an amazing adoption tool!
What do you like best about the product?
WalkMe allows you to easily create self-serve content for your end-users that is easy to use while giving them an overall better experience by showing them the support on-screen vs. the traditional job aids.
What do you dislike about the product?
Some technical knowledge would be helpful for the WalkMe builder as some elements on the platform may require jQuery or Regex to perform well.
What problems is the product solving and how is that benefiting you?
The benefit to analyze how our users are using our tool and platform through WalkMe Insights has been amazing. We can find out what our users need help with or what content we're missing.
WalkMe Feedback
What do you like best about the product?
They were easy to work with, familiar with our internal processes already, always available, timely response to our questions or concerns.
What do you dislike about the product?
None. There was nothing to dislike about our interaction(s) with WalkMe
What problems is the product solving and how is that benefiting you?
Navigation issues in our goals and performance management system
WalkMe has provided invaluable support within our talent systems.
What do you like best about the product?
WalkMe allows us to add in-the-moment enablement, critical validation, time-sensitive communications, resources and surveys. All of WalkMe support including their Solution Engineers are so helpful in finding the best solutions to meet our business needs.
What do you dislike about the product?
WalkMe continues to add and enhance new features and I would just say, keep up the good work. And where possible, providing training or templates on CSS customization.
What problems is the product solving and how is that benefiting you?
WalkMe not only saves costs, but also supports the employee experience including complying with policy, decreasing the amount of support needed, increasing adoption and productivity, and supporting inclusive and equitable processes.
Users can self help by using WalkMe
What do you like best about the product?
Self-help function to minimise call from users
What do you dislike about the product?
It is hard to use/configure Smart WalkThrough.
What problems is the product solving and how is that benefiting you?
Self help functioning which minimise calls received from users
Create an exciting customer journey to enhance user experience
What do you like best about the product?
1. Proactive user support - help in the right place at the right time
2. Simplify workflows
3. Automation of routine
4. Accessible analytics about users
2. Simplify workflows
3. Automation of routine
4. Accessible analytics about users
What do you dislike about the product?
1. Installation of the extension for the application to work on the Workday site (it is not always possible to install the WalkMe extension for all users centrally)
2. WalkMe Insights interface needs improvement. Ideally, make it possible to create your custom dashboards based on WalkMe data
3. It is necessary to enable direct API integration of WalkMe Insights data with BI Reporting apps (Power Bi, Qlik Sense etc.)
4. Expand the ability of WalkMe builder within Debug mode. It is necessary to make it possible to view the value of variables and elements of the site at the time of development
5. Improve the methodology for resolving requests by the WalkMe support team. If a meeting is scheduled, participants from the support team must first work out the request and know the content to offer solutions at the meeting
2. WalkMe Insights interface needs improvement. Ideally, make it possible to create your custom dashboards based on WalkMe data
3. It is necessary to enable direct API integration of WalkMe Insights data with BI Reporting apps (Power Bi, Qlik Sense etc.)
4. Expand the ability of WalkMe builder within Debug mode. It is necessary to make it possible to view the value of variables and elements of the site at the time of development
5. Improve the methodology for resolving requests by the WalkMe support team. If a meeting is scheduled, participants from the support team must first work out the request and know the content to offer solutions at the meeting
What problems is the product solving and how is that benefiting you?
1. Reducing user frustration during complex business processes
2. Engaging/focusing on important action – increase completion rate
3. Gathering user feedback and describing user behavior – build human-centric processes
4. Preventing entering mistakes – reduce payroll and integration risks
2. Engaging/focusing on important action – increase completion rate
3. Gathering user feedback and describing user behavior – build human-centric processes
4. Preventing entering mistakes – reduce payroll and integration risks
WalkMe - A complete game-changer for rolling out a new ERP
What do you like best about the product?
WalkMe was a complete game-changer when it came to training users on a brand new ERP, previously we would produce a thick training manual and visit site-by-site training people at great expense and time. With WalkMe we were able to build simple flows and processes that people could follow without manuals and trainers hanging over their shoulders. WalkMe allowed us to shorten the training process by half and quickly instil confidence because the users knew that WalkMe was there if ever they forgot a process.
What do you dislike about the product?
There weren't any real negatives, the only one perhaps was that for some processes automation and validation happened in the background and the users weren't even aware WalkMe was helping.
What problems is the product solving and how is that benefiting you?
Cost and time saving on training, reducing mistakes by validation, and automation speeding up processes.
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