WalkMe DAP
WalkMeExternal reviews
535 reviews
from
and
External reviews are not included in the AWS star rating for the product.
the most wide tool for digital adoption
What do you like best about the product?
the tool ha almost all of it. starting from simple onboarding for our clients (SMBs) to internal use of our most tough softwares (sorry salesforce!).
What do you dislike about the product?
I couldnt sign up in the beginning since we thought its for enterprise only/
What problems is the product solving and how is that benefiting you?
onboarding new clients, onboarding new employees, digital transformation, change management, and also UX of our self CRM
Walkme is one amazing app
What do you like best about the product?
I was amazed at how Walkme integrates with a web application using literally a few lines of code which are copied in the head tag. With just those few lines of code you basically get an entirely new application which is superimposed over the original application and an entirely new way of communicating with users and getting important insights into how your application is used. I also thought the Walkme's documentation and university courses did an excellent job in getting novice users up and running with the tool quickly and easily.
What do you dislike about the product?
There's nothing I dislike as such, but there's probably many new nice-to-haves I'd like to see in Walkme such as extended goal options for onboarding tasks, some additional reporting capabilities and similar.
What problems is the product solving and how is that benefiting you?
After deploying walkme we now have the ability to manage user engagement without involving developers or making any changes in the core application. The walkthroughs and new feature announcements can be published in minutes rather than days (or even weeks). There's still a lot of walkme features that we're not even using at this time but will likely be deploying them as we discover new ways to use the tool.
Great Solution, Very easy to deploy
What do you like best about the product?
Clients love it. Very easy to implement and receive instant ROI. Very user-friendly. The clients love the access at their fingertips to online guidance and help. Very easy to deploy. We went live in less than 30 days. Very powerful
What do you dislike about the product?
Not having an admin app available for iPhone or Android so we could easily publish a Shout out if necessary.
What problems is the product solving and how is that benefiting you?
Self-help options for our client base. Knowledgebase for our support agents.
Recommendations to others considering the product:
Great product with a great team to work with.
Driving adoption with high-impact just-in-time support
What do you like best about the product?
WalkMe has allowed my small team to quickly build, test and launch smart walkthroughs to help users understand and learn our product. Our platform is consistently updating and growing so the ability to trigger shout-outs of new features and functions is fantastic.
What do you dislike about the product?
At times out single page application causes issues with needs for refresh and updates to the smart-walkthroughs. This can get a user lost in the workflow and losing the support of the WalkMe.
What problems is the product solving and how is that benefiting you?
Lowering user support issues. Supporting onboarding and success criteria for enterprise clients. New-hire product training.
Recommendations to others considering the product:
The power of this tool is clear and evident. Having some technical skills on your implementation team will help you be most successful with the GTM.
Don't build it yourself
What do you like best about the product?
Non-technical users can pick it up right away. The onboarding is great as it pushes you to understand the in's and out's.
What do you dislike about the product?
Sometimes the customer support scheduled calls are a little too much but that could be because of the nature of our business. We can't let WalkMe have access to our environment.
What problems is the product solving and how is that benefiting you?
Reducing errors for wrong or incomplete data entry. Reducing customer service call times.
Recommendations to others considering the product:
This is the one to use. The company has their stuff together. Digital adoption with in your company is key with any product and WalkMe has made it apart of their service to support your staff.
It's been a fantastic experience.
What do you like best about the product?
the customer service. it is very helpful and thorough.
What do you dislike about the product?
nothing. i have not really disliked anything walkme related.
What problems is the product solving and how is that benefiting you?
none
WalkMe for 2.0
What do you like best about the product?
Smart walk throughs with automated steps, client on boarding training.
What do you dislike about the product?
Walk me should definitely look into some for of automated testing, it is time consuming to re-test all the process manually every time updates are made on our application.
What problems is the product solving and how is that benefiting you?
Client On boarding and training of the new website and application.
WalkMe solved our non-engagement issues.
What do you like best about the product?
I like our WalkMe team the best. They have taken the time to assist us with our launch and deployment of WalkMe. WalkMe continues to help solve our user's issues. The more I learn about all that WalkMe can do, I am thrilled that we partnered with WalkMe. Best investment for our department in 2018.
What do you dislike about the product?
I am going to be very honest here, NOTHING. I only wish we would have partnered with WalkMe earlier.
What problems is the product solving and how is that benefiting you?
Engagement, our travelers are staying int the tool and completing their bookings . Decreasing support tickets for all. Because the travelers have the help tool right there, our support tickets are decreasing significantly.
WalkMe is amazing for both clients AND staff
What do you like best about the product?
WalkMe has been an amazing tool for delivering training to our staff and our clients at an expedited pace - letting us tailor parts of our software as needed in a way that can be delivered on demand. Our staff can now experience training tailored to their individual roles and our clients can receive guided help round the clock!
What do you dislike about the product?
The editor can be slow to work in - but I do have an incredible amount of content housed in it.
What problems is the product solving and how is that benefiting you?
Our clients often experience turn over and training is costly. They can also forget how to perform actions within the software, and WalkMe allows us to provide guided tutorials at any time to bring them back up to speed - without requiring them to enter support tickets. It's also allowing us to train our staff internally without having to make them sit and watch videos all day - getting them some quality time in the software, and getting them up to speed much faster than ever before.
Recommendations to others considering the product:
Have patience, take the time to ensure you have a team ready to be dedicated to it, and plan carefully. I dedicated myself for three months to learning jQuery and how to use WalkMe, planning out exactly what my company needed in it, and developing this program. We self-implemented, which was a good decision for us, but may not be for everyone. Take the time to QA test accordingly, and always be prepared to continue your testing even after you launch.
Gamechanger and business saver.
What do you like best about the product?
I really like how many options I have to prevent my staff from making mistakes as they learn how to use our software. In my industry of non emergency medical transportation and paratransit small mistakes can be very serious and expensive. Knowing the common mistakes and being able to prevent them during training is invaluable. Cant put a price tag on that.
What do you dislike about the product?
I honestly dont have anything I dislike. I havent come across a function I need that I have not been able to achieve somehow. Great and thorough staff and support.
What problems is the product solving and how is that benefiting you?
I bought a company beginning of the year to merge with my current operation and we had no time to train everyone and get everyone familiar with the new policies and procedures with the newer operation we were merging with. As an on demand transportation group we operate 24/7 and can never just close to train up the staff so WalkMe helped me train the employees but also prevent them from making common mistakes. Like I said no price tag on that when any mistake can lead to a costly lawsuit.
Recommendations to others considering the product:
Just do it. It is so much easier to train your employees with this tool. They feel more empowered to have on screen guidance than they do with a manual or flyer.
showing 251 - 260