WalkMe DAP
WalkMeReviews from AWS customer
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WalkMe - Great Support
What do you like best about the product?
WalkMe allows you to add edits to the software to prevent bad data - without a need to customize your system.
What do you dislike about the product?
Sometimes the training is not explicit about how to get to a feature to set it up.
What problems is the product solving and how is that benefiting you?
Preventing bad data on PeopleSoft - better interface data.
Good for creating solutions
What do you like best about the product?
Solutions can be created to improve processes that our agents follow. The community is wonderful. This is a great opportunity to get advice from other users and the Webinars that are put on by WalkMe are excellent.
What do you dislike about the product?
WalkMe is difficult at time to use with Salesforce because of the single screen format. There are times we would run into issues with a solution ont working and have to get extra assistance to troubleshoot.
What problems is the product solving and how is that benefiting you?
It is helping with solutions like credits that agents are giving wrong to customers. We are able to use WalkMe prompts to guide agents through the correct process and result in a lost reduction for the business.
New to WalkMe
What do you like best about the product?
flexible - looking for inline context sensitive help
What do you dislike about the product?
too many choices - did not see how to create context sensitive help - maybe needed a basic introduction
What problems is the product solving and how is that benefiting you?
Instructional content
User friendly
What do you like best about the product?
Excellent flexibility and options for creating and implementing different solutions. From noninvasive SmartTip sets to page-stopping ShoutOuts. Quick real-time edits.
What do you dislike about the product?
There can be lag time on the page reads (depending on the URL); it can affected the speed of the system when overloaded and not used correctly (could be author error)
What problems is the product solving and how is that benefiting you?
Notifies system changes and updates directly to employees to the changes in real-time, reaching all users simultaneously and creating conformity. Help instill employee behavior.
WalkMe makes tasks easier
What do you like best about the product?
The editor is easy to use. Being able to see engagement is helpful in ascertaining which solutions are making an ipact.
What do you dislike about the product?
Not very compatible with sites that use I-frame. Wish there were more reports available.
What problems is the product solving and how is that benefiting you?
Training
Change Management
Change Management
Proven ROI in Months
What do you like best about the product?
SmartWalkThrus eliminate wasted scrolls, clicks and confusion. And ShoutOuts ensure you reach every user with news.
What do you dislike about the product?
We experience inconsistencies sometimes, and somehow they're always moving targets.
What problems is the product solving and how is that benefiting you?
WalkMe prevents users from the frustration of repeated error messages when they haven't completed forms--for example, on the Lead Conversion screen in Salesforce.
Improving every day
What do you like best about the product?
We were connected to Morgan as our customer success person. Since then the service and feedback we have received from WalkMe continues to grow everyday. We hope to see this grow even further as we grow our partnership
What do you dislike about the product?
It's frustrating trying to understand who to reach out to and who everything works. When I took over the vendor relationship I didn't get any support from walkme on how they worked or what the SLAs were, I had to stumble through it. I was pointed at the training site but it is extremely overwhelming and I didn't have the time to find what I needed to learn and at the time didn't have anyone to reach out to. I think an easier transition for customers to learn about how to best partner with walkMe to get the most ROI would be very helpful.
What problems is the product solving and how is that benefiting you?
We are still working on understanding the benefits that WalkMe provides.
The most advanced guide technology out there
What do you like best about the product?
They have the most advanced guide-creating ability, with the capability to add logic. You can basically create any guide you want which can react to any scenario the user might come across. In order to great guided processes on applications - there is simply no one who can compare.
What do you dislike about the product?
Walkme has trouble with applications that are multi-language. There is a steep learning curve and requires investment and time to implement it successfully.
What problems is the product solving and how is that benefiting you?
The best way to demonstrate a process is to do show it in the application - I have used WalkMe to create onboarding programs that allow for training at scale. WalkMe is great for helping users with processes that they don't do on a regular basis and would have to look at a resource to help.
Robust application for digital adoption
What do you like best about the product?
At the core of WalkMe is helping users complete tasks in the application. They don't need to look up procedures or as a colleague. They get help where and when they need it.
What do you dislike about the product?
I don't find the automatic element selectors work well. We have more success entering elements manually. It would be great if WalkMe implemented a 'Snooze' feature so that users could go back to a ShoutOut or Walk-thru that was auto-played at a later time.
We also have some ongoing issues with not being able to close ShoutOuts, which blocks users from continuing with their task.
We also have some ongoing issues with not being able to close ShoutOuts, which blocks users from continuing with their task.
What problems is the product solving and how is that benefiting you?
WalkMe creates a better onboarding experience for users by helping them complete tasks in the app on day 1. It also allows them to go directly to resources they need without having to search multiple locations for them.
Data Driven Solutions for your Digital Adoption Program
What do you like best about the product?
That you can put various applications together to create just about any solution you want. Then.... you get the analytics to know if your solution is working.
What do you dislike about the product?
There are some limitations, and they are slow to bring some features to production. In addition they are expensive so you need to have lots of content created to get your value.
What problems is the product solving and how is that benefiting you?
Helping to get existing support content in front of the user at the time of need. Good content that has been created over the years can't be found and thus users try to use apps without it.
Also it is allowing us to watch user processes before we put in WalkMe to validate the pain point.
- Validating data input
- Showing users how to complete tasks in the app - without any training.
Also it is allowing us to watch user processes before we put in WalkMe to validate the pain point.
- Validating data input
- Showing users how to complete tasks in the app - without any training.
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