Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
WalkMe - A complete game-changer for rolling out a new ERP
What do you like best about the product?
WalkMe was a complete game-changer when it came to training users on a brand new ERP, previously we would produce a thick training manual and visit site-by-site training people at great expense and time. With WalkMe we were able to build simple flows and processes that people could follow without manuals and trainers hanging over their shoulders. WalkMe allowed us to shorten the training process by half and quickly instil confidence because the users knew that WalkMe was there if ever they forgot a process.
What do you dislike about the product?
There weren't any real negatives, the only one perhaps was that for some processes automation and validation happened in the background and the users weren't even aware WalkMe was helping.
What problems is the product solving and how is that benefiting you?
Cost and time saving on training, reducing mistakes by validation, and automation speeding up processes.
- Leave a Comment |
- Mark review as helpful
The best guidance tool in the market
What do you like best about the product?
The tool makes it easy for users to navigate and perform tasks. It also provides analytics on utilization and has the potential to be used as a continuous improvement tool.
What do you dislike about the product?
I think there's opportunities for further customization, but this doesn't affect its functionality
What problems is the product solving and how is that benefiting you?
WalkMe makes it easy for us to communicate actions to a broader audience. Beyond communication, it provides instructions and guidance on tasks to be done for a process to be completed.
Great and responsive team
What do you like best about the product?
Responsible team that takes time to co-plan with client and deliver on schedule.
What do you dislike about the product?
Takes time to understand every feature and how to use Walkme adoption platform.
What problems is the product solving and how is that benefiting you?
Improving our users' ability to navigate our website.
Walkme is a great tool that has consistently added value to our company.
What do you like best about the product?
Walkme is a great tool. It is fun and super easy to use. It is always really neat to demo a Walkme asset and see the faces of the audience light up and their ideas of how Walkme can solve their business problems pop into their heads.
I love the Walkme editor and find it super intuitive
I love the Walkme editor and find it super intuitive
What do you dislike about the product?
I wish new features were documented and communicated better. I usually find new features when I am in the editor.
What problems is the product solving and how is that benefiting you?
Walkme primarily solves our issue of not having budget to train and onboard staff to several of our business platforms.
A very powerful tool to support our users in our CRM system.
What do you like best about the product?
The most helpful is that we can support our users with the help of WalkMe directly in our CRM tool, with integrated documents, automatization, smart walk-troughs, etc.
What do you dislike about the product?
We are having sometimes technical difficulties in the building phase, where we cannot exactly identify the issue.
What problems is the product solving and how is that benefiting you?
Our users are getting help via/with WalkMe directly in our CRM, f.e. without extra time for searching documents on other platforms to process a step. They get a guideline via smart walk-troughs directly in the tool to finalize the needed processes, or, they can be informed about important information via WalkMe in our CRM. WalkMe is a part of our enablement.
Great tool that improves the UX of our web applications. Intuitive and easy to use.
What do you like best about the product?
You do not need a comprehensive tech background to use WalkMe. I also like that you can build a solution and deploy it within the same day.
What do you dislike about the product?
It would be great if the ActionBot had NLP and could support translations.
What problems is the product solving and how is that benefiting you?
Navigation issues, users relying on a helpdesk for answers, product limitations where an OOTB solution owuld be costly and more time-consuming
System implementations: helping improve the solution as well as communicate directly to end users.
What do you like best about the product?
- Collaborative team
- Bot-based tech
- Targeted comms
- In-system support
- Bot-based tech
- Targeted comms
- In-system support
What do you dislike about the product?
- Not enough canned demos showcasing the capability
- Challenge to structure with complex environments / sign-in structures
- Challenge to structure with complex environments / sign-in structures
What problems is the product solving and how is that benefiting you?
- Issues with an incomplete system / requirements (e.g., all caps) that aren't baked into the actual solution
- Communicating with specific users (we need to work more on building that out by system role)
- Communicating with specific users (we need to work more on building that out by system role)
Cutting edge software - positive impact on OKRs across the board
What do you like best about the product?
Applications are built with the best of intentions but they're built by humans. Therefore hole in the boat exist. WalkMe allows us to patch those holes instantly.
What do you dislike about the product?
I wish the need for jQuery was eliminated. Product enhancements should be focused on optimizing the simplicity of the builder experience vs breadth of features.
What problems is the product solving and how is that benefiting you?
WalkMe helps solve adoption issues related to feature awareness, infrequent usage, inadequate utilization, gaps in UX design, and users' willingness to evangelize our technology.
The tool is not very intuitive and has an countless challenges using and technical difficulties.
What do you like best about the product?
Being about to build customized change management communications.
What do you dislike about the product?
When building sometimes the features and functionalities do not work properly.
What problems is the product solving and how is that benefiting you?
Implementing change communication for awareness.
A powerful tool with an amazing team behind it!
What do you like best about the product?
Once you know what you're doing the tool is incredibly powerful. There are multiple solutions to any problem and for the most part, these are customisable enough to be used how you wish.
What do you dislike about the product?
Features available are rigid in terms of when and how you should use them which can be a little restrictive. It's also difficult to tell what elements on a page you are selecting to add walkme data to. A great improvement would be to show the code as you select it.
What problems is the product solving and how is that benefiting you?
We use Walkme in a number of ways. One key problem is to enable our users to do the jobs they need to in what is a very complex system. In-app help and walkthroughs are helping to cut support requests and walkme enables us to tackle users issues quickly. We also use walkme to plug gaps in UX whilst waiting for in-app fixes to be completed by the development team.
showing 261 - 270