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Great product and support had always been amazing
What do you like best about the product?
Ease of use and the customer service is excellent
What do you dislike about the product?
Nothing that I can think of right now that I dislike
What problems is the product solving and how is that benefiting you?
Employee Onboarding and new feature adoption
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WalkMe allows us to provide our clients an interactive learning experience!
What do you like best about the product?
WalkMe allows us to provide our clients with an interactive learning experience that is so crucial to understanding how to use our products. This is exponentially better than any video or lecture since the client is immersed in the process in real-time. WalkMe is a relatively easy-to-use product after overcoming the initial learning curve. WalkMe support and staff is always there to help with our many requests for assistance.
What do you dislike about the product?
We are not the typical WalkMe user and that poses significant hurdles to our use of the product. That being said, I do feel the company tries hard to make it work for us. Our main issue is the length of walk-thrus required to complete a task within our software. Most WalkMe clients build shorter walk-thrus with fewer steps. There are some other functional changes we would like to see implemented to make our usage easier.
What problems is the product solving and how is that benefiting you?
The WalkMe representatives take the time to listen to our feedback and try to resolve the issues we encounter. We are currently working with developers to hopefully address some of these specific pain points that will make my life using WalkMe much easier!
5 Year WalkMe Content Manager
What do you like best about the product?
I love the fact that it puts my clients' learning right where and when they need it - in their own software!
What do you dislike about the product?
We are a very unique use case for WalkMe and our content has hundreds of more steps than they recommend. It works for us, but we do have roadblocks because of this.
What problems is the product solving and how is that benefiting you?
When we used a more typical eLearning and LMS platform we had three major problems. The first was user management - we would have to import thousands of users a week and troubleshoot login issues constantly. There is no user maintenance. Second, our users would complain that the eLearning data did not match theirs and that they had to have their system open on a second monitor and try and follow through with the process. The third problem was keeping the eLearning content up to date. The last year we used Captivate, we had 140 classes. It took us the entire year to re-record the screenshots and copy and paste the text into the newer version. The first time we did this in WalkMe, it took us 3 months. Now we have it down to 6 weeks.
Recommendations to others considering the product:
WalkMe is changing how my organization looks at digital adoption. We started using only for educational purposes but have since moved into support call reduction, showcasing new features, and tracking beta test where we submit the tracked events to our usability team.
Excellent solution
What do you like best about the product?
The flexibility and seamlessness are exceptional. WalkMe can take on the look and feel of any system.
What do you dislike about the product?
Would be helpful to have better training for in house configuration team.
What problems is the product solving and how is that benefiting you?
Used WalkMe to enhance user adoption of new vendor compensation system (beqom). Tremendously aided in giving managers real time answers to common questions and helped direct escalations to the right team.
Recommendations to others considering the product:
Think about how to train up your admin team so that you can operate more self-sufficiently.
WalkMe is not a software, it's great people and amazing experience.
What do you like best about the product?
I love how easy to implement the tool is, yet it allows our company to achieve some amazing goals, much bigger than we originally thought. At every stage of a project, we can count on help from technical teams and our Digita Adoption Consultant.
What do you dislike about the product?
Some of the functionalities don't work perfectly from a day 1. Although we get support from technical teams it's still frustrating when we can't tell our stakeholders when things will be fixed or work as expected, or can't explain the root cause.
What problems is the product solving and how is that benefiting you?
WalkMe helps our end users to navigate, complete tasks and processes in SuccessFactors, improves data quality, fixes UX and much more!
WalkMe at LinkedIn Trust and Safety
What do you like best about the product?
WalkMe's guided workflows: Smart WalkThroughs, SmartTips and Launcher
What do you dislike about the product?
There is no feature to create tests and assessments, instead, we need to use surveys for it. Hoping to see a test option as well.
What problems is the product solving and how is that benefiting you?
Consistency and scaling
Transformative Adoption Training
What do you like best about the product?
My favorite part is customizing the interface with programmatic variables and easy-to-understand design tools.
What do you dislike about the product?
With high customizability comes added responsibility to manage and maintain published content within the tool.
What problems is the product solving and how is that benefiting you?
WalkMe solves multiple issues:
- Easy to publish quickly
- Lots of analytics and insights
- Managed deployment for new hires
- Accessible learning, embedded within existing products
- Easy to publish quickly
- Lots of analytics and insights
- Managed deployment for new hires
- Accessible learning, embedded within existing products
Guidance delivered in your moment of need.
What do you like best about the product?
WalkMe is brilliant in many ways - there are several areas where the solution can really assist:
- Increasing productivity and shortening the time it takes for an organisation to get real value out of their investments by offering training at the fingertips of the user, right when they need it, reduces the need for lengthy training courses where the majority of those trained would forget within one day of being trained.
- Data gathering and insights - WalkMe helps you build a great heat map of the system it is integrated with, showing where users spend their time, what areas they reach out for help on as well as being able to tell you how long users are taking to complete tasks - allowing prioritisation of where you create assistance.
- WalkMe is also great at ensuring clean data enters your systems - minimise errors and assure data integrity with data validation and smart tip guidance.
- Increasing productivity and shortening the time it takes for an organisation to get real value out of their investments by offering training at the fingertips of the user, right when they need it, reduces the need for lengthy training courses where the majority of those trained would forget within one day of being trained.
- Data gathering and insights - WalkMe helps you build a great heat map of the system it is integrated with, showing where users spend their time, what areas they reach out for help on as well as being able to tell you how long users are taking to complete tasks - allowing prioritisation of where you create assistance.
- WalkMe is also great at ensuring clean data enters your systems - minimise errors and assure data integrity with data validation and smart tip guidance.
What do you dislike about the product?
There are multiple browsers available to users, which all operate slightly differently. It can sometimes take a little longer to test content across all browsers to ensure all created content works as expected.
What problems is the product solving and how is that benefiting you?
In my organisation we are seeing great results ranging from the reduction of support tickets where users are accessing the incorrect login page - we have solved this by using a WalkMe shuttle to automatically bounce the user to the correct page without them even being aware. We are also seeing increases in process completion in our HR system around our quarterly appraisal reviews, our data shows an increase in completion rates since we introduced WalkMe guidance, and those who use the guidance also complete the process in less time than those who don't.
Recommendations to others considering the product:
Really understand the capabilities of your potential investment, learn from others who have made the leap, plan your use cases in advance, decide what you would like to report on in advance and consider what roles you will have in your organisation for managing WalkMe.
Walkme provides a valuable utility to any business, however can be tempermental in its functionality
What do you like best about the product?
The technical features and advanced customization allows for a business to tailor their user experience to their wants and needs.
What do you dislike about the product?
Element capturing is not always accurate, and dynamic website elements can prove a challenge to interact with.
What problems is the product solving and how is that benefiting you?
Walkme is being used as bot a guidance and data validation tool within the business. It is also frequently used as a guidance tool for internal employees as a means to help them navigate through platforms and processes within the business, from the common to rarely used.
WalkMe
What do you like best about the product?
The support team are prompt at responding to your issues, with helpful advice that works.
What do you dislike about the product?
There are glitches sometimes, which then end-users then complain about.
What problems is the product solving and how is that benefiting you?
They are trying to allow the WalkMe menu to be moveable around the screen, so it should not block any end-users screen, as they will have the ability to move this.
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