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A Powerful and Evolving Tool for Digital Adoption
What do you like best about the product?
Having worked with WalkMe for over five years, I have consistently found it to be an exceptional tool for digital adoption. The extensive support and vibrant community surrounding WalkMe are incredibly valuable, particularly given the tool's complexity and vast potential. The constant evolution of WalkMe, with frequent updates and new functionalities for both end users and builders, ensures that it remains at the forefront of the industry. This continuous innovation allows for the creation of more sophisticated and effective solutions, enhancing the overall user experience.
What do you dislike about the product?
One of the challenges I face with WalkMe is navigating its multiple platforms, such as the Editor, Console, Insights, Community, and Admin Center. The dispersion of features across these different areas can be confusing and sometimes cumbersome, as it is not always clear where specific functionalities are located. Additionally, keeping up with the rapid pace of changes, updates, and new functionalities can be demanding, making it a challenge to stay current and fully leverage the tool's capabilities.
What problems is the product solving and how is that benefiting you?
WalkMe is solving the problem of software navigation and user onboarding within our organization's Workday application. With a workforce of over 4,000 team members, ensuring that everyone can efficiently and effectively use Workday is critical. WalkMe helps by providing intuitive, in-app guidance and support, which significantly reduces the learning curve associated with new features and processes in Workday. This not only enhances user productivity but also minimizes the time spent on troubleshooting and training. By enabling our team members to navigate Workday more easily, they can focus more on their core responsibilities, ultimately boosting overall efficiency and job satisfaction.
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Digital adoption platform to simplify user experience
What do you like best about the product?
WalkMe is user-friendly, both for end-users and administrators. Creating and managing walkthroughs and other content is straightforward, even for non-technical users.
What do you dislike about the product?
WalkMe is relatively expensive. The addition of WalkMe overlays and guidance can impact the performance of the underlying software application.
What problems is the product solving and how is that benefiting you?
WalkMe can automate repetitive tasks and processes, allowing users to focus on more strategic activities. This helps to reduce errors and increase efficiency.
Effective and Robust User Friendly Tool
What do you like best about the product?
Everyone I have interacted with at WalkMe as been incredibly helpful, kind, and over and above offering to help ensure we resolve issues. This is incredibly important not only with our first experience using WalkMe, setting a positive tone, but moving forward building trust and reassurance.
What do you dislike about the product?
There were some initial calibration/latency issues, however, the entire team was very responsive in working to resolve.
What problems is the product solving and how is that benefiting you?
Solves the problem with user adoption in learning and development training, resources, functionality. WalkMe does a nice job of guiding the user through segmented steps to complete a process or task.
There's nothing that WalkMe can't do!
What do you like best about the product?
The application is so easy to learn and implement and is very handy to solove problems that would normally take an engineer weeks to build in the websites code. Aside from the application itself, WalkMe's support and customer service is the best I've experienced with any company.
What do you dislike about the product?
The only challenge I've had is that sometimes a process can work in the QA environment but not in the Prod environment once it's deployed. There are many intricacies in a browser that can cause it to fail but once it is working it's great.
What problems is the product solving and how is that benefiting you?
WalkMe not only improves adoption of our platform but it provides features that would otherwise require coding. One such problem it has resolved is that it can check several data fields to ensure they contain at least 2 time entries using a regex. It's also enabled us to capture valueable end user feedback via it's survey functionality.
WalkMe is a great solution for our organization
What do you like best about the product?
It's great to bridge the knowledge/traning gap for our team members
What do you dislike about the product?
Could use some more pre-packaged solutions
What problems is the product solving and how is that benefiting you?
Walk-thrus provide step by step instructions for team members for processes they don't use all the time, and may not remember how to successfully complete.
Shoutouts provide reminders to team members for actions they need to take
Links provide team members a quick way to access important programs and support areas
Shoutouts provide reminders to team members for actions they need to take
Links provide team members a quick way to access important programs and support areas
WalkMe Setup in Production Environment
What do you like best about the product?
Easy to use and to apply changes as needed
What do you dislike about the product?
So far with my limited experience, I'm not liking how the WalkMe Smartips may move around screens depending on the resolution.
What problems is the product solving and how is that benefiting you?
Haveing had too many issues at this point. Some unexpected results have occured that I can fix on my own. But some needed a WalkMe rep.
Day Zero Building + Community = Success
What do you like best about the product?
What I like most about WalkMe is that since the day the tool was handed to me, I could create something.
When it comes to day zero enablement, the only blocker is the builder's desire to do better with every build. There are solutions that can be built with no code, but what this does is that it actually buys the builder time until they can learn how to make a more refined solution that may require 'low/little code'.
The community has been great for up leveling my skills. There is so much knowledge and so many people happily willing to share that knowledge.
When it comes to day zero enablement, the only blocker is the builder's desire to do better with every build. There are solutions that can be built with no code, but what this does is that it actually buys the builder time until they can learn how to make a more refined solution that may require 'low/little code'.
The community has been great for up leveling my skills. There is so much knowledge and so many people happily willing to share that knowledge.
What do you dislike about the product?
We are a tech company, so our implementation was a little less conventional. So it did require a series of support calls in order to make our instance work the way it was intended. After it was sorted, I don't see us using any other solution.
What problems is the product solving and how is that benefiting you?
Scaleability of service
Engineer Support
Change Management
Business to client notifications
Providing an enablement ecosystem (Support Site + LMS + WalkMe Content)
Creating scenario based assessments
Generating product qualified leads
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Both seeing the need and due to our team's contributions to these, my organization has created Digital Adoption specific roles.
Engineer Support
Change Management
Business to client notifications
Providing an enablement ecosystem (Support Site + LMS + WalkMe Content)
Creating scenario based assessments
Generating product qualified leads
------------
Both seeing the need and due to our team's contributions to these, my organization has created Digital Adoption specific roles.
Make the most of your IT investments with WalkMe
What do you like best about the product?
WalkMe's combination of analytics and solutions gives customers a powerful tool to understand their users, to provide users just-in-time support right at their points of need, and to see higher & faster adoption rates. The product itself is also easy to learn, use, and scale throughout multiple applications.
What do you dislike about the product?
When building solutions, the "select-element" function is still not as reliable as using jQuery. However, "select-element" is still the preferred and recommended choice by WalkMe. Though jQuery may be more time consuming and harder to learn, I often go against this WalkMe recommended choice in order to provide the best solution possible for my fellow builders and users. I'd rather train builders on jQuery and have an absolutely reliable solution for the user.
What problems is the product solving and how is that benefiting you?
WalkMe is giving product and program managers a route to faster user adoption of their new software and software changes. WalkMe's analytics provide insights into user behavior and helps alleviate the tedious tasks normally associated with identifying user pain-points, roadblocks, and barriers. The data doesn't lie, therefore when properly interpreted, leaders can begin utilizing WalkMe's solutions to address issues such as incomplete user onboarding, low feature adoption, data entry errors, and other user knowledge issues. These are just a few of the issues WalkMe addresses for me daily as I help my clients create their digitial adoption strategy, identify their needs, build solutions, and constantly review and iterate.
good but complex
What do you like best about the product?
there is alot of custom fields and the css feature is a bonus
What do you dislike about the product?
walkthrough can get complicated if a process has certain peramiters on screen dependent on other info.
What problems is the product solving and how is that benefiting you?
hosting help videos walkthrough guids and link to support
Easy to use, easy to impress.
What do you like best about the product?
The product for which I use WalkMe is brand new to our company and the users need a lot of help navigating it. I've found WalkMe to be a relatively simple way to help users make sense of what they are seeing on their screens. I lack a technical background, but have found it is pretty easy to build on-screen elements and add documents and links to external sites that the users access frequently. The WalkMe community site has been incredibly helpful when I have questions, run into problems, or just need inspiration.
What do you dislike about the product?
For me personally, I find that the organization of the Digital Adoption Institute modules is a bit confusing. It is not always clear to me how to proceed through all of the lessons. I've found more support and answers via the community forums. I have also had to work around some limitations when it comes to an on-screen element being "recognized" by WalkMe in order to trigger a SmartTip, Walk-Thru, etc.
What problems is the product solving and how is that benefiting you?
We are currently using WalkMe in a system that is new to our company and is being continually updated. Users don't always have time to go out of their way to check our intranet pages for the latest communications about system upgrades. With WalkMe, we are able to link these communications directly on the page they're working on, add ShoutOuts to highlight important changes, and include various forms of SmartTips so that users have no doubt how to use a specific field, or what to include in a text field.
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