WalkMe DAP
WalkMeReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
516 reviews
from
External reviews are not included in the AWS star rating for the product.
My Experience with WalkMe: A Game Changer for User Onboarding
What do you like best about the product?
What I like best about WalkMe is its ability to provide real-time, contextual guidance directly within applications, without requiring users to leave their workflow. The platform empowers organizations to reduce training time, minimize support tickets, and improve user adoption by delivering step-by-step walkthroughs, tooltips, and automation exactly when and where users need them.
From an admin perspective, I especially appreciate the flexibility of the Smart Walk-Thrus, the robust segmentation options, and the ability to customize UI elements to align with our brand guidelines. WalkMe combines technical depth with a no-code interface, making it accessible for both business teams and developers.
From an admin perspective, I especially appreciate the flexibility of the Smart Walk-Thrus, the robust segmentation options, and the ability to customize UI elements to align with our brand guidelines. WalkMe combines technical depth with a no-code interface, making it accessible for both business teams and developers.
What do you dislike about the product?
What I find challenging with WalkMe is the complexity of managing large-scale deployments. As the number of Smart Walk-Thrus, Launchers, and segments grows, maintaining structure and consistency requires rigorous governance. Without clear naming conventions, tags, and version control, the editor can quickly become difficult to navigate.
Additionally, some customizations — especially around CSS and advanced logic — require a deeper level of technical skill than what the no-code interface suggests, which can create a learning curve for non-technical users.
That said, these challenges are manageable with proper planning and documentation, and WalkMe continues to improve its tools and admin experience.
Additionally, some customizations — especially around CSS and advanced logic — require a deeper level of technical skill than what the no-code interface suggests, which can create a learning curve for non-technical users.
That said, these challenges are manageable with proper planning and documentation, and WalkMe continues to improve its tools and admin experience.
What problems is the product solving and how is that benefiting you?
Guide users in real time with step-by-step Smart Walk-Thrus, reducing confusion and errors.
Decrease dependency on traditional training by providing just-in-time support directly in the flow of work.
Reduce support volume by addressing common questions proactively through Tooltips, Launchers, and ShoutOuts.
Accelerate onboarding for new employees and users of new tools.
Ensure consistency and compliance in critical processes (e.g., in procurement, finance, or HR systems).
Decrease dependency on traditional training by providing just-in-time support directly in the flow of work.
Reduce support volume by addressing common questions proactively through Tooltips, Launchers, and ShoutOuts.
Accelerate onboarding for new employees and users of new tools.
Ensure consistency and compliance in critical processes (e.g., in procurement, finance, or HR systems).
WalkMe Usage within a Fortune 50 Company
What do you like best about the product?
WalkMe is a very light and quick solution to deploy. For low to medium complexity walkthroughs or guidance we can often get helpful content up in a matter of minutes.
What do you dislike about the product?
Due to some of the changes on the SAP interface, on screen element selection does not always work consistently. For more complex screens, the only reliable way to play content is using jquery.
What problems is the product solving and how is that benefiting you?
WalkMe is helping to reduce the amount of QRG review that gets done. It allows us to effectively have users avoid mistakes and also learn new processes quickly. The hands-on approach that WalkMe content provides helps users engage more effectively with SAP and learn the new system in less time. We use WalkMe to help users avoid errors, as well as learn new process as they deploy.
Best Adoption Software
What do you like best about the product?
AI enabled, Easy to Learn and Use, Helps with Automation & Make software being used without hustle.
What do you dislike about the product?
Deprecating Inisghts2.walkme.com. And need more keyboard actions. Right now, walkme can do almost everything that we do with mouse.
What problems is the product solving and how is that benefiting you?
Reducing human errors by providing right prompt at the right time or Automating task for users.
Very helpful to the end users and it is an interesting process to create Walk-Mes for me as an admin
What do you like best about the product?
WalkMe smart walkthroughs make the employee self-service quite easy as it helps in resolving the problem of repetitive queries from the employees.
Shoutouts help in sending important notice/notifications to the users.
WalkMe extension setup is a very easy two step process.
For Me as an Admin, creating WalkMe is quite easy because of the ample learning material available on the Walkme community.
The customer Support is very good. They respond on the same day and try to resolve queries as soon as they can.
Shoutouts help in sending important notice/notifications to the users.
WalkMe extension setup is a very easy two step process.
For Me as an Admin, creating WalkMe is quite easy because of the ample learning material available on the Walkme community.
The customer Support is very good. They respond on the same day and try to resolve queries as soon as they can.
What do you dislike about the product?
I have noticed that WalkMe does not work as good with MS Edge as it works with Chrome.
Sometimes I have faced issues where the WalkMe extention is not able to load on the page and to fix it I had to re-install the extention.
Sometimes I have faced issues where the WalkMe extention is not able to load on the page and to fix it I had to re-install the extention.
What problems is the product solving and how is that benefiting you?
WalkMe helps the employees with their self service tasks and also it helps in sending out notifications in the form of shoultouts and smart tips to the end users.
The end users now do not create frequent tickets for every other self service task. Instead they can search from a large list of smart walk throughs created in the system and find the solution for the task they want to perform.
The end users now do not create frequent tickets for every other self service task. Instead they can search from a large list of smart walk throughs created in the system and find the solution for the task they want to perform.
DAP has never been easier and smoother than with WalkMe
What do you like best about the product?
It's a wonderful tool to help users access the information they need in real time, within their newly adopted or updated systems. As a Certified WalkMe builder, it's easy to use and understand, and absolutely satisfying to see deployed in my client's environment.
I think it's a milestone that marks a before and after in Digital Adoption.
I think it's a milestone that marks a before and after in Digital Adoption.
What do you dislike about the product?
I think it still has a way to go and it may not be perfectly optimized; it may be as well a problem with the system I was using it in (o9 Solutions) and not a problem of WalkMe tools specifically, but I found that the detection of on screen elements tend to fail a lot, and that resulted in Walk-Thrus that used Auto-Steps and auto-clicking in several buttons not working properly and stopping in the middle of a process.
Anyway, support team was really supportive and attentive on this regards so I have nothing but words of gratitude for them all as they eventually made an adjustment on their side, tools and systems that seemed to have helped to solve this issue.
Anyway, support team was really supportive and attentive on this regards so I have nothing but words of gratitude for them all as they eventually made an adjustment on their side, tools and systems that seemed to have helped to solve this issue.
What problems is the product solving and how is that benefiting you?
We have several training and performance support materials that cover the topics users need to know about the adoption of the new system, its features, its benefits, the interface and so on, but the fact that they can have all the information on a button or a process they need in real time within the platform is priceless. In other projects, users would have to look at a job aid to see how to perform a process and then go back to the system and try to do it themselves. With WalkMe, they have instructions in real time, they are guided through the system, features, buttons, sections and so on as in a guided tour. It's a whole new way of change management and adoption of new digital platforms and I think it's absolutely revolutionary.
WalkMe enables users to self-serve more effectively
What do you like best about the product?
It reduces the need to ask for help, WalkMe empowers users to navigate systems and complete tasks independently by providing step-by-step guidance, tooltips, and contextual support—significantly reducing the need to reach out to support teams or colleagues for assistance.
What do you dislike about the product?
Not relevant in this context, no applicable information.
What problems is the product solving and how is that benefiting you?
It guided me through complex processes step-by-step, saving me time.
WalkMe as an enabler for knowledge on demand
What do you like best about the product?
1) Ease of implementation, even beginners can start very fast
2) Ease of integration - no need to ask the admin of the website we're using, the code gets injected on top without interfering with the website
3) Shortcuts are very handy, and WalkMe points to any element, even if not visible on screen but present in the HTML
4) Easy access to knowledge on screen opening resources
5) Automations are super helpful to automatically execute tasks
6) The tracking system for the access is flawless, recording all type of events and helping us to segment / exclude some behaviors
7) Support is very responsive, never a wait more than a few minutes
8) system allows to use Jquery to be more precise. Allows a very specific targeting
9) very fast to load
2) Ease of integration - no need to ask the admin of the website we're using, the code gets injected on top without interfering with the website
3) Shortcuts are very handy, and WalkMe points to any element, even if not visible on screen but present in the HTML
4) Easy access to knowledge on screen opening resources
5) Automations are super helpful to automatically execute tasks
6) The tracking system for the access is flawless, recording all type of events and helping us to segment / exclude some behaviors
7) Support is very responsive, never a wait more than a few minutes
8) system allows to use Jquery to be more precise. Allows a very specific targeting
9) very fast to load
What do you dislike about the product?
1) Some features are difficult to personalize, for example in the popups it's very difficult to create new buttons, need for advanced CSS
2) An automatic repository with the documentation, storing all the conditions created for every launcher, would help the user to avoid to create parallel documentation
3) The screenshots that are automatically created for every element are helpful, but when we duplicate a solution and change the element that it points to, the screenshot is not updated
4) If we cover completely the page during an automation, the automation stops
2) An automatic repository with the documentation, storing all the conditions created for every launcher, would help the user to avoid to create parallel documentation
3) The screenshots that are automatically created for every element are helpful, but when we duplicate a solution and change the element that it points to, the screenshot is not updated
4) If we cover completely the page during an automation, the automation stops
What problems is the product solving and how is that benefiting you?
Fast access to documentation on screen
Automations
Additional buttons on pre-made websites
Automations
Additional buttons on pre-made websites
Walkme review
What do you like best about the product?
WalkMe's customer service is outstanding — the team is responsive, knowledgeable, and genuinely eager to help. I also appreciate how open they are to feedback, and how quickly they adapt and implement improvements based on customer input. It’s clear they value long-term partnerships and are committed to continuously evolving the product in the right direction.
Another major plus is the ease of use and implementation and integration. The solution is intuitive and user-friendly, making it accessible even for teams without a strong technical background. This has made adoption across different roles much smoother.
Another major plus is the ease of use and implementation and integration. The solution is intuitive and user-friendly, making it accessible even for teams without a strong technical background. This has made adoption across different roles much smoother.
What do you dislike about the product?
The pricing model could use more flexibility. It doesn’t always align with smaller-scale or variable usage needs, making it a bit challenging for teams with fluctuating adoption priorities or limited budgets.
What problems is the product solving and how is that benefiting you?
ENABLE LEARNING IN THE FLOW OF WORK
IMPROVE PRODUCTIVITY & EXPERIENCE
DRIVE CHANGE AT SCALE
IMPROVE PRODUCTIVITY & EXPERIENCE
DRIVE CHANGE AT SCALE
Great and straightforward for delivering engaging customer experiences, could use some QoL
What do you like best about the product?
It's extremely quick and easy to deliver and create guided experiences, it has a smooth learning curve enabling new customers to create contents for user onboarding for full-fledged applications.
What do you dislike about the product?
WalkMe suffers from lack of customization (scripting, stylization of certain elements, project structure), the user will have an easier time designing walkthroughs if they lean more into what WalkMe has to offer, rather than them having the freedom to develop what they think is right.
What problems is the product solving and how is that benefiting you?
We use WalkMe as the main tool for building onboarding experiences in all Kaseya's products. Since the company deals with a large amount of softwares and products, WalkMe efficiency in implementation is extremely beneficial for delivering to all of them with a good degree of quality.
Guiding Users, Driving Change
What do you like best about the product?
WalkMe has been a game-changer in our transition from a legacy ERP to a modern SaaS solution. It made onboarding smooth by providing users with interactive training videos and real-time guidance through key workflows. The in-app shoutouts and on-demand video resources helped drive engagement and awareness for new features without overwhelming users.
From an admin perspective, the detailed analytics are incredibly powerful. We get visibility into user behavior, workflow drop-off points, and completion milestones—giving us actionable insights to fine-tune both the user experience and our ERP implementation. WalkMe truly acts as both a digital trainer for users and a strategic tool for continuous improvement.
From an admin perspective, the detailed analytics are incredibly powerful. We get visibility into user behavior, workflow drop-off points, and completion milestones—giving us actionable insights to fine-tune both the user experience and our ERP implementation. WalkMe truly acts as both a digital trainer for users and a strategic tool for continuous improvement.
What do you dislike about the product?
While WalkMe is incredibly effective in guiding users and driving adoption, we see an opportunity for even greater value through enhanced integration options. With its intuitive design and strong user engagement, expanding API support across more platforms could help position WalkMe as an even more versatile tool within the broader SaaS ecosystem.
What problems is the product solving and how is that benefiting you?
ERP adoption has been our primary challenge, especially transitioning from a legacy system to a modern SaaS platform. Users across different regions often struggled to adapt, resulting in a high volume of support tickets and training requests.
WalkMe has significantly reduced this burden by guiding users in real time, providing contextual help, and offering self-service resources. This has led to a steep drop in support tickets related to user confusion or training, freeing up our application team to focus more on enhancements and innovation rather than repetitive support.
WalkMe has significantly reduced this burden by guiding users in real time, providing contextual help, and offering self-service resources. This has led to a steep drop in support tickets related to user confusion or training, freeing up our application team to focus more on enhancements and innovation rather than repetitive support.
showing 21 - 30