WalkMe DAP
WalkMeExternal reviews
535 reviews
from
and
External reviews are not included in the AWS star rating for the product.
WalkMe enables users to self-serve more effectively
What do you like best about the product?
It reduces the need to ask for help, WalkMe empowers users to navigate systems and complete tasks independently by providing step-by-step guidance, tooltips, and contextual support—significantly reducing the need to reach out to support teams or colleagues for assistance.
What do you dislike about the product?
Not relevant in this context, no applicable information.
What problems is the product solving and how is that benefiting you?
It guided me through complex processes step-by-step, saving me time.
Walkme review
What do you like best about the product?
WalkMe's customer service is outstanding — the team is responsive, knowledgeable, and genuinely eager to help. I also appreciate how open they are to feedback, and how quickly they adapt and implement improvements based on customer input. It’s clear they value long-term partnerships and are committed to continuously evolving the product in the right direction.
Another major plus is the ease of use and implementation and integration. The solution is intuitive and user-friendly, making it accessible even for teams without a strong technical background. This has made adoption across different roles much smoother.
Another major plus is the ease of use and implementation and integration. The solution is intuitive and user-friendly, making it accessible even for teams without a strong technical background. This has made adoption across different roles much smoother.
What do you dislike about the product?
The pricing model could use more flexibility. It doesn’t always align with smaller-scale or variable usage needs, making it a bit challenging for teams with fluctuating adoption priorities or limited budgets.
What problems is the product solving and how is that benefiting you?
ENABLE LEARNING IN THE FLOW OF WORK
IMPROVE PRODUCTIVITY & EXPERIENCE
DRIVE CHANGE AT SCALE
IMPROVE PRODUCTIVITY & EXPERIENCE
DRIVE CHANGE AT SCALE
Guiding Users, Driving Change
What do you like best about the product?
WalkMe has been a game-changer in our transition from a legacy ERP to a modern SaaS solution. It made onboarding smooth by providing users with interactive training videos and real-time guidance through key workflows. The in-app shoutouts and on-demand video resources helped drive engagement and awareness for new features without overwhelming users.
From an admin perspective, the detailed analytics are incredibly powerful. We get visibility into user behavior, workflow drop-off points, and completion milestones—giving us actionable insights to fine-tune both the user experience and our ERP implementation. WalkMe truly acts as both a digital trainer for users and a strategic tool for continuous improvement.
From an admin perspective, the detailed analytics are incredibly powerful. We get visibility into user behavior, workflow drop-off points, and completion milestones—giving us actionable insights to fine-tune both the user experience and our ERP implementation. WalkMe truly acts as both a digital trainer for users and a strategic tool for continuous improvement.
What do you dislike about the product?
While WalkMe is incredibly effective in guiding users and driving adoption, we see an opportunity for even greater value through enhanced integration options. With its intuitive design and strong user engagement, expanding API support across more platforms could help position WalkMe as an even more versatile tool within the broader SaaS ecosystem.
What problems is the product solving and how is that benefiting you?
ERP adoption has been our primary challenge, especially transitioning from a legacy system to a modern SaaS platform. Users across different regions often struggled to adapt, resulting in a high volume of support tickets and training requests.
WalkMe has significantly reduced this burden by guiding users in real time, providing contextual help, and offering self-service resources. This has led to a steep drop in support tickets related to user confusion or training, freeing up our application team to focus more on enhancements and innovation rather than repetitive support.
WalkMe has significantly reduced this burden by guiding users in real time, providing contextual help, and offering self-service resources. This has led to a steep drop in support tickets related to user confusion or training, freeing up our application team to focus more on enhancements and innovation rather than repetitive support.
A smart, user-friendly ally for training and communication!
What do you like best about the product?
WalkMe is intuitive and engaging, almost like solving a puzzle, which makes it enjoyable to build content. It’s also helped us better understand our technology stack and how it’s being used across our firm. One of the most valuable aspects is how it enables us to quickly identify user pain points early and collaborate with support to resolve them, preventing larger issues.
What do you dislike about the product?
Adopting new WalkMe features can be a challenge sometimes. It takes time to fully understand them, and there’s often too much red tape to enable.
What problems is the product solving and how is that benefiting you?
It streamlines the on-boarding process and supports change management efforts. It helps reduce the learning curve for employees and boosts confidence. It also serves as a reliable communication channel for planned outages and updates. It also helps with compliance and data integrity by guiding users through processes accurately and reduces errors. Automation features have increased productivity by eliminating repetitive tasks. In all, it has made us more agile.
It was great help
What do you like best about the product?
About the auto click and shoutout features
What do you dislike about the product?
Please make easier on launcher editor platform
What problems is the product solving and how is that benefiting you?
WalkMe is helping us automate things which helps reduce the number of clicks. We are using alert message on closing the form using invisible launcher.
WalkMe is the king of user experience
What do you like best about the product?
The ability to simplify user processes, to ensure data is entered correctly and for all changes to have a short turn around.
What do you dislike about the product?
They have some side products that are half baked, felt like they started trying but never finished.
What problems is the product solving and how is that benefiting you?
The two main problems WalkMe solves for us is scalable support, and data correctness.
Like many organisations as we scale up we face ballooning support costs, WalkMe enables self help for users which removes the "how to" questions entirely. The second main cause of support costs for us is data correctness and validation. WalkMe enables us to provide a custom data rule sets that we can rapidly change to business requirements. Which ensures the complex data entry we require is done correctly.
Like many organisations as we scale up we face ballooning support costs, WalkMe enables self help for users which removes the "how to" questions entirely. The second main cause of support costs for us is data correctness and validation. WalkMe enables us to provide a custom data rule sets that we can rapidly change to business requirements. Which ensures the complex data entry we require is done correctly.
Quick support response
What do you like best about the product?
I had an issue in the Partner Portal, and when I used the WalkMe chat, I received a response from a support consultant very quickly. The fast support made a big difference and helped me solve the issue without delays.
What do you dislike about the product?
I would like the training path to be easier to find and more intuitive to navigate.
What problems is the product solving and how is that benefiting you?
I'm studying to certificate in WalkMe
It seems like a fabulous tool to explore
What do you like best about the product?
Help the end user and be able to adapt it to other platforms
What do you dislike about the product?
I still haven't found an element to be able to respond
What problems is the product solving and how is that benefiting you?
I have many users contacting me because my platform, which I want to connect, is not entirely intuitive. I want to reduce and mitigate this with the use of Walk Me.
WalkMe Is the Best!
What do you like best about the product?
Working with WalkMe has been an absolute game-changer for our organization. From day one, the platform has empowered us to simplify complex processes, reduce support tickets, and deliver an intuitive, self-service experience for our users. Whether it’s creating Smart Walk-Thrus, automating tasks, or launching timely communications through Workstation, WalkMe has exceeded our expectations.
But what truly sets this experience apart is the WalkMe Success Team. Their partnership, strategic guidance, and deep product knowledge have been invaluable. They took the time to understand our unique workflows and goals, and they consistently offer creative, scalable solutions that align with our vision. No question goes unanswered, no challenge goes unsupported, they are responsive, collaborative, and proactive every step of the way.
We’re incredibly grateful for the partnership and excited about what’s ahead. WalkMe isn’t just a product, it’s a team and a strategy we trust.
But what truly sets this experience apart is the WalkMe Success Team. Their partnership, strategic guidance, and deep product knowledge have been invaluable. They took the time to understand our unique workflows and goals, and they consistently offer creative, scalable solutions that align with our vision. No question goes unanswered, no challenge goes unsupported, they are responsive, collaborative, and proactive every step of the way.
We’re incredibly grateful for the partnership and excited about what’s ahead. WalkMe isn’t just a product, it’s a team and a strategy we trust.
What do you dislike about the product?
One area of opportunity would be the availability of more live, instructor-led training sessions. While the on-demand resources and documentation are helpful, our team would greatly benefit from regular live courses that allow for real-time Q&A, deeper exploration of advanced features, and hands-on learning with direct feedback. These sessions could accelerate adoption and help us get even more value out of the platform.
What problems is the product solving and how is that benefiting you?
WalkMe is helping us solve several key challenges related to user adoption, process consistency, and system navigation across our enterprise platforms. Before implementing WalkMe, users often struggled with complex workflows, resulting in frequent support tickets, inconsistent data entry, and delays in task completion. With WalkMe, we’ve been able to proactively guide staff through essential processes using Smart Walk-Thrus, surface key communications through Workstation notifications, and simplify training with contextual, on-demand support.
A go to option for Digital Adoption
What do you like best about the product?
User friendly interface in the editor and vast help in the knowledgebase
What do you dislike about the product?
Insights is quite confusing and time taking
What problems is the product solving and how is that benefiting you?
Providing in-context help, alerting users on what not to do, User journey mapping, and feature announcements
showing 21 - 30