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Additional support for users is invaluable
What do you like best about the product?
Being able to be reactive and add details or features as required. Support available from Chatbot or CM is really quick and very solution focussed.
What do you dislike about the product?
Lack of error messaging and on-screen guidance is limited and needs the language for common users.
What problems is the product solving and how is that benefiting you?
Guiding users on how to use the system and gathering insights on what their needs are.
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Quick and easy guidance at your finger tips
What do you like best about the product?
I like the options WalkMe offers. I am able to tackle different leraning styles and needs through the different actions such as smartwalkthurs and shuttes.
What do you dislike about the product?
The only thing that restricts me some times is the jQuery as we use an SPA and a system which is forever developing this can be very frustrating as finding the right element can be difficult.
What problems is the product solving and how is that benefiting you?
We have reduced service desk tickets into double figures, trained 1000+ staff on a new system and hosted 100+ user guides all in one pkace. We are currently looking at onboarding to reduce time and effort on the training team,
Recommendations to others considering the product:
Plan a maintence schedule as well as a roll out plan. Keeping your content up to date ensures user adoption.
An Enabler of a Successful User Digital Adoption
What do you like best about the product?
WalkMe is not a highly complicated platform, where building solutions is easy enough to deploy in a fast way walkthroughs that provide comprehensive guidance, this allows the adoption to go at the same or even faster pace than the deployment in agile environments.
What do you dislike about the product?
Due to its nature, WalkMe can only be enabled over web-based systems, would be great if some kind of full integration like RPA could be achieved, the limits of deployment will expand considerably.
What problems is the product solving and how is that benefiting you?
Difficulties to train users effectively are solved with WalkMe, it provides a live solution that avoids relying on user's memory or instructions access. This also increases the quality of user interactions and submissions while reducing the time it takes to interact.
Recommendations to others considering the product:
Keep in mind that WalkMe is a web-based solution, so it won't serve any single application you have, also make sure you have a strong language translation service or capability if you are deploying solutions for global communities, Arabic can be tough!
I love their technology!
What do you like best about the product?
WalkMe has transformed how we take care of our clients needs. Using WalkMe makes training and learning easy and clear. The Walk-thrus + SmartTips work together in providing guided step-by-step instruction.
What do you dislike about the product?
Sometime when using the WalkMe editor, the behavior/rules do not work right. Eventually after getting frustrated, I clear the Editor's cache and reload or completely log out and log in to resolve the issue. Because it is intermittent, it's impossible to troubleshoot and diagnose.
What problems is the product solving and how is that benefiting you?
Training and education for our clients, putting information to them at thier fingertips, reducing call center call loads, having a view of our clients activity and communication opportunities.
Recommendations to others considering the product:
WalkMe is a powerful tool and is great for our application. Some users may not need or use many of the apps and services that WalkMe has but should perform an ROI which WalkMe is very good at assisting with.
A flexible tool that allows us to communicate with clients in a targeted expeditious manner.
What do you like best about the product?
We can target communication by client segment and down to the field level to support clients to limit their need to reach out to service.
What do you dislike about the product?
We have a problem getting the snippet to be approved by our security team has limited our ability to deploy WalkMe to all applications.
What problems is the product solving and how is that benefiting you?
We have been able to train both our clients on our new online banking platform. We have also been able to train our service and sales using Walkme. We have been able to communicated with clients quickly where we have missed development items.
A user-friendly tool which can add great benefits to your applications
What do you like best about the product?
+ Powerful tool with nice UI
+ Easy to use and create content with clean instruction and manual as you build
+ Easy to test the content before production deployment
+ Helpful training courses to help you start
+ Easy to use and create content with clean instruction and manual as you build
+ Easy to test the content before production deployment
+ Helpful training courses to help you start
What do you dislike about the product?
- Need to open different browser profile to see the content when the editor is running
What problems is the product solving and how is that benefiting you?
WalkMe helps me to create on-screen manuals for users to guide them through our application and complex process.
It has also enabled to announce users of new features and/or disruptions quickly and conveniently.
With WalkMe, I can create lots of content to help users by myself in minutes. Normally, my developers would need to stand hours to hard code the same content into the application
It has also enabled to announce users of new features and/or disruptions quickly and conveniently.
With WalkMe, I can create lots of content to help users by myself in minutes. Normally, my developers would need to stand hours to hard code the same content into the application
Recommendations to others considering the product:
- Taking the recommended courses before building
- Knowing what your users' pain points are and see if those problems can be solved by WalkMe
- Consulting your developers and UX/UI designers as you build
- Knowing what your users' pain points are and see if those problems can be solved by WalkMe
- Consulting your developers and UX/UI designers as you build
WalkMe provided the tools, and I RAN!
What do you like best about the product?
I like that WalkMe provides training for their product for free. I was able to gain a lot of knowledge and then quickly put it into practice. I have not had any experience with competitors but knowing how accessible the team is at WalkMe, I don't want to!
What do you dislike about the product?
The biggest pain point with WalkMe is not knowing how I wanted to organize everything before I started. I wish there was a way to mass edit styles instead of having to edit each tip/walk-thru/etc.
What problems is the product solving and how is that benefiting you?
We started using WalkMe to cut down on the time agents were in training. We have cut down the time, the need actually, for a trainer to provide a demo--we use Smart Walk-Thrus now. We also are using it to keep tenured employees up to date with changes to our systems and procedures.
Recommendations to others considering the product:
Make sure you take the training and ask questions!
Open the door to opportunities
What do you like best about the product?
WalkMe works best because the technology is very relevant to the digital transformation initiatives many companies are going through. With WalkMe it makes these transformations a bit less daunting to the everyday user.
What do you dislike about the product?
Walkme can do many things but sometimes it can't do that one specific extra thing you want. Which is ok because you can't have everything, but that extra bit sometimes makes a big difference.
What problems is the product solving and how is that benefiting you?
Incident management reduction, new joiner onboarding enhanced experience, better communication with employees and unifying the user experience across our different platforms.
Recommendations to others considering the product:
A great platform with great support
WalkMe: the one stop DAP for everybody: from low-coders to nitty-gritters
What do you like best about the product?
- The very friendly, helpful, and knowledgeable people at WalkMe. WalkMe sets you up for success. From the first contact with the sales consultants to the training team, and last but not least the tireless people from support. Everybody seems to have one single goal, which is to support you with your challenges.
- The ease of use. It is possible to build tours, field tips, messages, and surveys with no, or almost no coding. I was able to build a product demo for our board within two weeks with no knowledge of the product.
- The unlimited possibilities to adapt WalkMe to your needs. It is possible to build tours that are more superficial, just to show users around and get them acquainted. It is also possible to go to the other extreme and follow a user step by step through an application and explain everything from within the context of that application. When you know css it is possible to embed WalkMe seamlessly into your application.
- The WalkMe university, or Digital Adoption Institute as they call it, is unrivaled. There are plenty of self-paced and blended courses available, so you can study in the way that you study best.
- The WalkMe World community is a great place to meet other users and help each other out. Gamification is the bomb here and everybody is digging through the wealth of information, and targeting the top ten list.
- With InSights it is possible to analyze the usage of WalkMe, so you can see what's used and where users drop out of your tours. A great place to start improving what you've built.
- The ease of use. It is possible to build tours, field tips, messages, and surveys with no, or almost no coding. I was able to build a product demo for our board within two weeks with no knowledge of the product.
- The unlimited possibilities to adapt WalkMe to your needs. It is possible to build tours that are more superficial, just to show users around and get them acquainted. It is also possible to go to the other extreme and follow a user step by step through an application and explain everything from within the context of that application. When you know css it is possible to embed WalkMe seamlessly into your application.
- The WalkMe university, or Digital Adoption Institute as they call it, is unrivaled. There are plenty of self-paced and blended courses available, so you can study in the way that you study best.
- The WalkMe World community is a great place to meet other users and help each other out. Gamification is the bomb here and everybody is digging through the wealth of information, and targeting the top ten list.
- With InSights it is possible to analyze the usage of WalkMe, so you can see what's used and where users drop out of your tours. A great place to start improving what you've built.
What do you dislike about the product?
- The surveys are quite basic. It has four types of questions and is only linear, with no conditional branching possibilities. We hope that WalkMe will improve on this functionality in a future version.
- It is a big challenge to keep all WalkMe content working on a website that is still changing, and which website isn't. We know that WalkMe is working on a testing tool, called WalkMe Shield. This would be a great improvement to stabilize content.
- Not so much a dislike, but more something to consider. When you go on a DAP journey, be prepared to learn a lot. it is really easy to show a balloon, but to build a really helpful tour is an art, and a challenge.
- It is not possible to use emoticons in balloon texts :-).
- It is a big challenge to keep all WalkMe content working on a website that is still changing, and which website isn't. We know that WalkMe is working on a testing tool, called WalkMe Shield. This would be a great improvement to stabilize content.
- Not so much a dislike, but more something to consider. When you go on a DAP journey, be prepared to learn a lot. it is really easy to show a balloon, but to build a really helpful tour is an art, and a challenge.
- It is not possible to use emoticons in balloon texts :-).
What problems is the product solving and how is that benefiting you?
Firstly, we want to reduce the contacts with our support department drastically with the help of WalkMe. Secondly, we want to help our users feel at home in our application as soon as possible. A few challenges that we faced are:
- We have a multi-tenant, multi-user application. This means that the same user can log into multiple tenants and we don't want that the same tours play multiple times for the same user. We solved this by storing the user progress on the WalkMe server.
- We have multiple types of users, namely accountants, their clients, and users who use our (financial) application without the help of an accountant. With the help of the great segmentation possibilities, we were able to leverage all WalkMe content to the right users.
- We can sell our application much better to our customers because we provide it with a full-fledged and on-board, context-sensitive training module. An accountant needs much less onboarding time for their clients as well because they can onboard themselves, which is a great proposition as well.
- We have a multi-tenant, multi-user application. This means that the same user can log into multiple tenants and we don't want that the same tours play multiple times for the same user. We solved this by storing the user progress on the WalkMe server.
- We have multiple types of users, namely accountants, their clients, and users who use our (financial) application without the help of an accountant. With the help of the great segmentation possibilities, we were able to leverage all WalkMe content to the right users.
- We can sell our application much better to our customers because we provide it with a full-fledged and on-board, context-sensitive training module. An accountant needs much less onboarding time for their clients as well because they can onboard themselves, which is a great proposition as well.
Recommendations to others considering the product:
Start slowly, build small bits of content at a time, and focus on one problem. Use all the time at your disposal to train yourself, take at least half a year to get acquainted with all the possibilities. Dig through the fantastic training materials. Reach out to the community and learn from others.
There are almost no limits to what you can achieve with WalkMe, but depending on your needs and ambition level this better be a full-time (ad)venture than something that's done as a side job.
There are almost no limits to what you can achieve with WalkMe, but depending on your needs and ambition level this better be a full-time (ad)venture than something that's done as a side job.
Think Training and Discover the Power of Analytics
What do you like best about the product?
WalkMe keeps evolving. I've been using the tool for over 5 years and the things that have been limitations have been removed or improved upon. The variations that you can combine with all of the build options are truly endless. The analytics is enormous and sometimes hilarious on what you learn about your users.
What do you dislike about the product?
I know this is improving, but some of the WalkMe folks have an arrogance that is off-putting. Granted, I have seen a huge improvement with recent interactions. But that is what I've disliked the most over the years.
What problems is the product solving and how is that benefiting you?
Primarily we focus on supporting the education and Support teams. However, when a client asks for something, the 20 minutes it takes us to provide a solution (that includes testing - sometimes) is such a money saver vs. using our developers' time.
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