WalkMe DAP
WalkMeReviews from AWS customer
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In App Guidance for a company in full transformation
What do you like best about the product?
WalkMe is cost-effective, optimizes the time of human trainers and last but not least: it has a postive impact on the user experience. It is efficient, giving users contextual, personalized guidance when they need it.. It can be more engaging, allowing users to learn as they go. WalkMe provides very good analytics that allow to improve and adapt content where needed.
What do you dislike about the product?
During the implementation phase our organization has been facing significant challenges in terms of segmentation (read: who should see this content). The different WalkMe support levels have been very supportive and guided us towards a solid solution.
What problems is the product solving and how is that benefiting you?
Volvo Cars has not only made headlines with industry leading safety features and performances but it also made headlines after announcing its plan to go ‘fully electric’ with sales moving solely online by the year 2030. Our Direct to Consumer strategy together with all the new or updates processes imply that we need to look for the right level of training. Should we inform or train the learner? WalkMe has become an important element of that mix and of our employee onboarding proces. We tend to get the most value from its sophisticated, customizable user walkthroughs, in-app notifications, and product usage analytics.
Easy way to enhance the experience of your users in the system
What do you like best about the product?
Business expectations can be made clear to the users within the system, so there is no need for the users to refer to documentation outside the system.
Important messages can be called out by creating a one-time shoutout.
Difficult business processes can be made more simply by creating a step-by-step walk through for your users.
As a training consultant without any programming or IT experience, I have been able to quickly learn the tool and create simple effective solutions.
Important messages can be called out by creating a one-time shoutout.
Difficult business processes can be made more simply by creating a step-by-step walk through for your users.
As a training consultant without any programming or IT experience, I have been able to quickly learn the tool and create simple effective solutions.
What do you dislike about the product?
For more complex solutions, I feel that it really needs a more computer-savvy person. Sometimes the system is causing hickups in the solution building when the HTML code is not as easy to work with. However, the WalkMe Support team is one of the most helpful teams I have encountered in the business. Very friendly and willing to help!
What problems is the product solving and how is that benefiting you?
Incorrect data entry -- we can force the users to enter the data correctly from the first time. This ensures a higher data integrity and no time is lost by users having to correct data or creating a ticket to help fix the data. This also saves time for the support team as they will get less tickets.
Reinforcement of important messages -- in addition to sending emails to our users, we also add a ShoutOut to refer to the email communication. Anybody who has missed the email, will get the information via a one-time popup in the system.
Easy access to support materials -- our job aids and videos are located on SharePoint sites, but that is outside the system. By having a help menu, our users are now getting more easy access to the materials from within the system. On specific pages, we can also have additional small menus with links to job aids or FAQs specific to those pages.
Reinforcement of important messages -- in addition to sending emails to our users, we also add a ShoutOut to refer to the email communication. Anybody who has missed the email, will get the information via a one-time popup in the system.
Easy access to support materials -- our job aids and videos are located on SharePoint sites, but that is outside the system. By having a help menu, our users are now getting more easy access to the materials from within the system. On specific pages, we can also have additional small menus with links to job aids or FAQs specific to those pages.
User Friendly
What do you like best about the product?
Easy platform, quick to get a message and read replies.
You can see when user is replying.
You can see when user is replying.
What do you dislike about the product?
It is confusing to find the button to minimize the conversation, first time you use it I spent far too much time looking for the button.
What problems is the product solving and how is that benefiting you?
Getting help with shipment and questions answered. The ease of conversation allows issues to get cleared up so you can keep moving forward with your tasks.
Reliable DAP solution
What do you like best about the product?
The applicaiton is robust and has good functionalities. Since they have the solution available on desktop and as well as web, it covers most of the business use cases
What do you dislike about the product?
the builder experience while creating content is complex.
What problems is the product solving and how is that benefiting you?
Improve the user adopton of business applicaitons
Amazing experience using the WalkMe Solutions/tools.
What do you like best about the product?
WalkMe has helped our platform provide our clients with interactive training, release updates, and specific analytics. With the WalkMe solutions. The simplicity of the WalkMe solutions and the support provided by the WalkMe team is what I like the most.
What do you dislike about the product?
As of now, I don't have any complaints regarding WalkMe.
What problems is the product solving and how is that benefiting you?
One of the many ways WalkMe is helping our solutions is by adding interactive guidance on our UI for easy and immediate end-user access.
I am using WalkMe since 3 years now and it's an amazing tool
What do you like best about the product?
Following an internal study over a period of 4 months, we have observed an increase in employees' skills in the use of a business application. We have also observed an increase in employee satisfaction. Based on these results, we are currently in the process of deploying the DAP on new business applications.
What do you dislike about the product?
There are not really any negative points about WalkMe that come to my mind. I would recommend to create a good internal organization dedicated to the maintenance and creation but also to the animation of the platform so that the deployment of WalkMe will be a success.
What problems is the product solving and how is that benefiting you?
WalkMe solved problems like change management and new technology adoption for employees. It benefits us, especially for employee productivity gains and satisfaction.
WalkMe is a great tool, not for everyone
What do you like best about the product?
1. Provides business with a set of tools:
• To determine users' use of applications within the enterprise
• To enable users to perform better, faster, and with fewer errors
• To enable better change management for users
• To automate long and/or complex application tasks. It does this very, very well, depending on the underlying application.
2. WalkMe constantly innovates and iterates its product suite.
3. WalkMe tech support is generally knowledgeable and friendly.
• To determine users' use of applications within the enterprise
• To enable users to perform better, faster, and with fewer errors
• To enable better change management for users
• To automate long and/or complex application tasks. It does this very, very well, depending on the underlying application.
2. WalkMe constantly innovates and iterates its product suite.
3. WalkMe tech support is generally knowledgeable and friendly.
What do you dislike about the product?
1. Steep learning curve. You can't easily train just anyone to use the WalkMe Editor, Insights, etc.
2. It can be expensive to deploy WalkMe solutions. You had better know your KPIs, goals, objectives and gaps before you get started.
3. WalkMe, like other SAAS providers, relies heavily on their consultant model. In practice this means that the documentation on their site is at the 50,000 foot view and unless you have a pro on your team you will rely a lot on your CSA, WM engineers, etc.
4. While I applaud WM for their innovation and ingenuity, some parts of the WM Editor in particular are mired in early-stage UX/UI.
5. When WM releases updates, many times they simply appear without much, if any, warning. That is jarring to a developer and frankly surprising given the nature of their business.
None of these is a deal breaker. I'm a fan and proponent of the company and its products. But I'm also tough on them because I want it to be perfect. In lieu of perfect I'd take "almost perfect" but it is not, yet, even almost perfect.
2. It can be expensive to deploy WalkMe solutions. You had better know your KPIs, goals, objectives and gaps before you get started.
3. WalkMe, like other SAAS providers, relies heavily on their consultant model. In practice this means that the documentation on their site is at the 50,000 foot view and unless you have a pro on your team you will rely a lot on your CSA, WM engineers, etc.
4. While I applaud WM for their innovation and ingenuity, some parts of the WM Editor in particular are mired in early-stage UX/UI.
5. When WM releases updates, many times they simply appear without much, if any, warning. That is jarring to a developer and frankly surprising given the nature of their business.
None of these is a deal breaker. I'm a fan and proponent of the company and its products. But I'm also tough on them because I want it to be perfect. In lieu of perfect I'd take "almost perfect" but it is not, yet, even almost perfect.
What problems is the product solving and how is that benefiting you?
We primarily use WM to automate long and/or complex processes in one of our applications. Users do their jobs better, faster and with fewer errors by using WM smart walk-thrus to guide them through these processes.
WalkMe is a DAP (Digital Adoption Platform) at its Finest
What do you like best about the product?
WalkMe is extremely intuitive and has use cases far beyond simple instructional design, which alone is stellar. The analytics are on-par with or exceed Google analytics, and thus we are able to discover opportunities before anyone is even aware of them. WalkMe's ability to automate user tasks is a significant time saver, and enables our users to be more efficient in their day-to-day workflows.
What do you dislike about the product?
Some of their latest features (such as Adaptive Flows) is only available for use on select platforms. Their support team is very helpful; however, sometimes they do not respond in a very timely manner; I have waited over a week on occasion to receive a response.
What problems is the product solving and how is that benefiting you?
We recently implemented WalkMe's awesome ActionBot feature to encourage our users to search for help before resorting to live chat. This solution not only saved the company money but also shone a brighter spotlight on our massive library of self-serve material to reduce customer support tickets. If a user does need to chat with a live representative, WalkMe's solutions allow us to directly integrate with Salesforce and automatically associate user info (name, email etc) so that our customer records are 100% accurate.
Great training and customer support!
What do you like best about the product?
WalkMe has helped provide clients with real-time resources, decreasing the number of duplicate questions to our customer support team. In addition, its user-friendly training and tools have made it simple for a newbie to jump in. Finally, WalkMe's client support is fantastic!
What do you dislike about the product?
As a newbie to tech, I needed to figure out some tech terminologies when getting started. I wish the training courses broke it down more for beginners.
What problems is the product solving and how is that benefiting you?
WalkMe has helped provide clients with real-time resources, decreasing the number of duplicate questions to our customer support team. We've received great feedback on using Smart WalkThrus and Smart Tips.
WalkMe: Way of the Future for Onboarding, Training
What do you like best about the product?
WalkMe allows internal subject matter experts to get their support knowledge out of their heads and in context on the underlying app.
No one wants to answer the same question for the rest of their careers.
By externalizing what SMEs know, we can head off support requests and put their guidance in the flow of work for end-users.
Not only that, but the back-end analytics platform allows insight into the app usage that's not available elsewhere.
No one wants to answer the same question for the rest of their careers.
By externalizing what SMEs know, we can head off support requests and put their guidance in the flow of work for end-users.
Not only that, but the back-end analytics platform allows insight into the app usage that's not available elsewhere.
What do you dislike about the product?
If WalkMe has any downsides, it's that it is too often viewed as a "one and done" or point solution.
Once WalkMe content is put in place, it needs to be maintained and expanded to stay relevant for end users.
And the concept of DAP is so powerful that it embodies a new way of thinking for organizations.
Once WalkMe content is put in place, it needs to be maintained and expanded to stay relevant for end users.
And the concept of DAP is so powerful that it embodies a new way of thinking for organizations.
What problems is the product solving and how is that benefiting you?
Often, usability and customer/employee experience enhancements do not get priority with development teams. DEV teams are focused on the core application, bug fixing, database, API, etc. By allowing an internal support team to deploy WalkMe, you're essentially expanding your DEV team to be able to adjust the UI layer. Announce changes via ShoutOuts. Adjust how fields are explained with SmartTips. Take users step-by-step through tasks with Walk-Thrus. These items typically do not rise to the top of DEV team priority lists. WalkMe allows for this division of labor.
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