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Fantastic engagement tool
What do you like best about the product?
What I like most is the ability to onboard users quicker. WalkMe helps us be proactive to help users instead of being reactive to problems.
What do you dislike about the product?
You will learn JavaScript if you implement WalkMe. They have tons of resources and training to assist.
What problems is the product solving and how is that benefiting you?
Our company provides onboarding orientations and has decreased the number of new user problem tickets.
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Excellent Service
What do you like best about the product?
This saves me sooooo much time as a trainer to be able to send people through the smart walk throughs.
What do you dislike about the product?
I can't think of anything I dislike! I LOVE the tool!
What problems is the product solving and how is that benefiting you?
The Smart Walk Throughs allow our users to quickly learn complex processes. It has lead to data accuracy and time savings.
WalkMe is the future
What do you like best about the product?
Its easy-to-understand interface is able to assist end-users with any process, truly making it the top digital adoption software.
What do you dislike about the product?
WalkMe is missing some features involving more complex solution-building without having to turn on back-end functionalities.
What problems is the product solving and how is that benefiting you?
A repeated problem that I've solved from multiple clients includes a reduction in support tickets and simplifying onboarding processes.
WalkMe has helped UVA improve our Workday end user experience drastically over our previous approach
What do you like best about the product?
I love the editor and building unique solutions; WalkMe DAP has no limits; only builder creativity can limit design.
What do you dislike about the product?
I long for WalkMe to be able to be injected into any website code, such as Workday, as opposed to extension simply due to deployment of an extension.
What problems is the product solving and how is that benefiting you?
We are helping improve the adoption of our Workday platform at UVA; improving manager ability to self-serve their HR needs.
Recommendations to others considering the product:
WalkMe is a great platform to help integrate your knowledge base and/or solutions with your system/website of interest. There is no doubt in the data we see that users engage with integrated guidance significantly more than with guidance that is accessed outside of the system/website.
New level of training streamlining
What do you like best about the product?
The ability to hide meaningful training assistance in plain view, right where the user would most need and use it is game-changing. Instead of having to learn in one platform then try on another, it's all there, side-by-side. What could be better?
What do you dislike about the product?
There is a LOT to learn. It's worth it, but it is a major training undertaking, not for the faint of heart. But any detail-minded person, as most training specialists already are, can do this.
What problems is the product solving and how is that benefiting you?
Training that is understood well on first exposure, adding layers of tips into the platform to help users understand how something works or why it doesn't or why it's turned off, hand-holding new users through complex but standard processes.
Recommendations to others considering the product:
Choose some folks to dedicate a significant time of focus to become a WalkMe SME for their organization. It's a worthwhile investment of time and resources.
One of the Best Digital adoption tool
What do you like best about the product?
For simple Navigation and user, analitics was very nice and impressive. AI functionality is truly very nice to save user and company time. very user-friendly to use this type of affrings
What do you dislike about the product?
Need to improve more user-friendly on the development side. so that they can give a better experience to the users, and they enjoy more while using this type of tool.
What problems is the product solving and how is that benefiting you?
usually, we are solving a lot of problems on the Salesforce side. Like auto-tracking, the use attention if the user did any errors. and giving shot tips to add more information on their daily work.
WalkMe is an amazing tool, very easy to use but very powerful too
What do you like best about the product?
Easy to use and easy to create fantastic step-by-step guides for users, be it to help them set up their account or if they need a refresher on how to do something. Creating content in WalkMe is a straightforward process; it's even possible to automate steps to help users achieve what they need to quickly. It's all about simplifying and making the end-users day that little bit easier, and with WalkMe, this is possible.
What do you dislike about the product?
They are minor when creating a step having to click an element on the page, would like the ability to use jQuery from the start. Being able to publish to test and production at the same time would be great too, however as mentioned, only minor
Support is poor, I have the dread feeling whenever something doesn't work and I need supports help, I try everything first forums etc to try and resolve as you will end up repeating the same info to different agents over and over, for issue to be escalated and repeat the same info again as the agent hasn't reviewed your ticket.
You will then have to chase support to get an answer and for them to opefully finally fix it, they will come up with work arounds that aren't even remotely possible to do, like update hundreds of rules.
Support is poor, I have the dread feeling whenever something doesn't work and I need supports help, I try everything first forums etc to try and resolve as you will end up repeating the same info to different agents over and over, for issue to be escalated and repeat the same info again as the agent hasn't reviewed your ticket.
You will then have to chase support to get an answer and for them to opefully finally fix it, they will come up with work arounds that aren't even remotely possible to do, like update hundreds of rules.
What problems is the product solving and how is that benefiting you?
We use WalkMe for highlighting new features, as well as showing the user how to use these features and training on existing features within our software. The analytics side is truly unique, with so much data and so much info to help other departments help the customer further.
Recommendations to others considering the product:
Try it.
We have been unlocking huge value from bringing WalkMe to our many products for the last 3 years
What do you like best about the product?
I like that anyone can learn the tool within just a couple of days and some practice and get started quickly. There's still a lot more to unlock at an advanced level, so you can be creative in your use and solve many complex problems related to platform adoption at your firms. I also like how the WalkMe teams are constantly improving the user experience and adding more features to make the building process easier. At the same time, they are constantly thinking about how to upskill new and existing users.
What do you dislike about the product?
I wish the team could improve the after-sales support. We struggled to scale initially and didn't know a lot about best practices, templates, etc., which the WalkMe team could have guided us more. Also, there are still some areas to improve in terms of analytics and surveys. Surveys especially feel very limited in functionality and design.
What problems is the product solving and how is that benefiting you?
We have been using WalkMe for many use cases or opportunities, such as Training/Onboarding new users, managing changes/updates in those platforms, ensuring our users are entering correct data, and finally learning user behavior from analytics.
More than training: The future of software utilization
What do you like best about the product?
WalkMe can solve a variety of pain points depending on your needs. It can be made to do many things beyond simple step-by-step balloon guidance. The WalkMe Team makes continuous updates and improvements to their software, which means that the software is keeping pace not only with the latest technology but also user trends and behaviors. From a WalkMe administrator perspective, there is always something to keep learning, so you will never get bored.
What do you dislike about the product?
WalkMe can have quite a learning curve, especially for more advanced features. This is not necessarily a bad thing as it means the level of customization is very high. It does, however, require time to dedicate to learning to master the skills necessary to make use of its advanced functions. I often find that people end up having unrealistic expectations of what can be done when they have not been given enough time to work through all the material.
What problems is the product solving and how is that benefiting you?
While WalkMe is often seen as an excellent tool for training, its true strength lies in its ability to streamline and automate process flows. Why should people learn things when we can just help them do them faster? Paired with a very robust analytics platform, it means that WalkMe administrators can make data-driven decisions based on concrete feedback. From an end-user perspective, WalkMe elements can integrate seamlessly, thus creating a unified experience that instills trust with the user.
Recommendations to others considering the product:
Ensure that you dedicate the time and resources necessary to make full use of WalkMe's potential.
Amazing product. Easy to use and learn
What do you like best about the product?
Ease of Use. Support. Very simple to build shout-outs and guides. Far superior to Pendo.
What do you dislike about the product?
Although their implementation team is amazing, I Wish they had better self help tools
What problems is the product solving and how is that benefiting you?
Customer onboarding. Product adoption. Increased product satisfaction
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