WalkMe DAP
WalkMeReviews from AWS customer
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WalkMe Review
What do you like best about the product?
Easy to use. Most of the features are intuitive. Low/No code involved for many of the solutions.
What do you dislike about the product?
Need better searching capabilities and labeling/tagging features.
What problems is the product solving and how is that benefiting you?
"In the moment" immediate guidance for users. Also helps with low/no code solutions to save time for application developers.
New WalkMe Builder, and I love it
What do you like best about the product?
I think the WYSIWYG Editor is easy to use. The learning curve is short. I also value the Tip Tuesdays in the community.
What do you dislike about the product?
Sometimes what you preview isn't the same as what you see in play. Possibly it is our applications, though.
What problems is the product solving and how is that benefiting you?
At my company, WalkMe mostly helps people not to commit common errors because the application wasn't intuitive enough.
Quite extensive tool to managing in-app support
What do you like best about the product?
Reliable software where you can quickly and easily add new in-app content for your users in different countries and with different roles.
What do you dislike about the product?
Getting the insights data of our WalkMe is pretty hard. Combining data from different sources is crucial to make dashboards for different use cases. Even though the Insights is extensive, getting the data out (automated) is not.
What problems is the product solving and how is that benefiting you?
Reducing the number of support requests by offering our customers extensive in-app support and also offering us several possibilities to communicate changes to our customers.
Creation process is easy and clean
What do you like best about the product?
The absolute best thing about WalkMe is their visual flow creation process, and the ability to easily branch in and out of the original flow. I've yet to meet another DAP provider who can come close to this capability. The process of selecting an element and creating assets around that element is fantastic, easy, and without unnecessary steps.
What do you dislike about the product?
WalkMe has recently released a "custom reports" feature. While it has so much potential, it currently falls short in its offering.
What problems is the product solving and how is that benefiting you?
WalkMe has helped us provide help for our customers, right where and when they need it. With the weekly reports, I'm able to find pinch points in the customer process and address those promptly.
Easy to learn and good customer support
What do you like best about the product?
I have found the online resources (Walkme community & DAI training) very helpful, considering my knowledge of Digital Adoption Tools before working with WalkMe was zero. I have also found the support offered to customers is good, I've been able to book calls where my issue was resolved there and then, and if it hasn't been, they will always take it away to fix it as quickly as possible.
What do you dislike about the product?
There are times when I've had to book multiple calls regarding an issue and the individual dealing with the issue will change between calls. This can make it difficult to get consistency and explanations of the problem will need to be made multiple times in order to bring the new individual up to speed.
What problems is the product solving and how is that benefiting you?
WalkMe is helping to reduce the number of support tickets that are created by different individuals with the same query, through smart walk-thrus, the actionbot, launchers and smart tips. This allows myself and my team to focus on areas where more tailored support is needed.
It's feature rich, but bloated.
What do you like best about the product?
WalkMe is very powerful. It includes a number of apps to guide a user step-by-step (the core product). There are also a number of tools to help you investigate where issues exist. The logic editor is fantastic. Anyone with attention to detail will love it.
What do you dislike about the product?
WalkMe is bloated compared to competitors. There are so many features which are built and forgotten or unnecessary. The core product gets little love. Builders scream for updates in community forums, which go on deaf ears, In favour of other new bloat outside the editor. Learning everything that exists now is a dog's breakfast.
Pre-built templates are messy, have a poor UX to edit elements and most areas need CSS knowledge to be truly powerful.
The WalkMe training (LMS university) doesn't actually use walk me to onboard you. Which immediately makes you question how good the product really is for onboarding.
I used to love WalkMe a few years ago. But it's lost direction.
Pre-built templates are messy, have a poor UX to edit elements and most areas need CSS knowledge to be truly powerful.
The WalkMe training (LMS university) doesn't actually use walk me to onboard you. Which immediately makes you question how good the product really is for onboarding.
I used to love WalkMe a few years ago. But it's lost direction.
What problems is the product solving and how is that benefiting you?
Our users engage most with tooltips (i.e., smart tips and launchers) and modal windows (i.e 'Shoutouts). All of these provide instant quick in one click. The rule editor allows for powerful segmentation to specific groups.
The great thing about all of these is that you can hyperlink to additional information/documentation/videos.
That said, this feature is not groundbreaking stuff. But surprisingly, it gets more engagement than the Walkthroughs.
The great thing about all of these is that you can hyperlink to additional information/documentation/videos.
That said, this feature is not groundbreaking stuff. But surprisingly, it gets more engagement than the Walkthroughs.
DAP Origin Story
What do you like best about the product?
Having the ability to respond to user's needs without development engagement.
What do you dislike about the product?
As WalkMe's market dominance has grown, the customer experience has depreciated in value.
What problems is the product solving and how is that benefiting you?
Making it easier for users to engage with and get value out of your solutions.
Good digital adoption tool for a single site, difficult and with limitations if maintaining multiple
What do you like best about the product?
Build is easy
Surveys are really nice to push out and get quick simple analytics for
Sessions can be a powerful tool
Surveys are really nice to push out and get quick simple analytics for
Sessions can be a powerful tool
What do you dislike about the product?
Functionality marketed as excellent will unexpectedly and unpredictably have bugs without issue
Mediocre customer support at a time when our account rep left the company and we were not notified or assigned a replacement until escalating on a critical issue.
Many limitations in data analytics and Sessions.
Inconsistent adherence to support for our unlimited Sessions contract.
Mediocre customer support at a time when our account rep left the company and we were not notified or assigned a replacement until escalating on a critical issue.
Many limitations in data analytics and Sessions.
Inconsistent adherence to support for our unlimited Sessions contract.
What problems is the product solving and how is that benefiting you?
Onboard end users who receive little to no training to often sudden digital tool roll outs
WalkMe Digital Adoption Platform
What do you like best about the product?
WalkMe is the premiere digital adoption platform without any real equivalent in the industry. The aspect I like best is the power of the tool. At times it feels like there is nothing you can't do with it!
What do you dislike about the product?
There is nothing to dislike about the tool.
What problems is the product solving and how is that benefiting you?
WalkMe is helping in change management, onboarding people and platforms, and increasing efficiency.
Great program with great features
What do you like best about the product?
The people are friendly, support responds quickly, and product delivers what it promises.
What do you dislike about the product?
I think the Insights have room for improvement. More in-depth analysis of the information is very much desired.
What problems is the product solving and how is that benefiting you?
We are having some IPD issues with Workstation but support is quick to respond and are continuously in contact with me about their progress.
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