WalkMe DAP
WalkMeReviews from AWS customer
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WalkMe
What do you like best about the product?
easy to use, and good customer support, build in functionality, don't need to code.
What do you dislike about the product?
challenges - not a very object is recognized, and need to make changes after each upgrade.
What problems is the product solving and how is that benefiting you?
help end user navigate and submit requests, and display the request status. We createdscenarios for internal and external users.
Initially Optimistic, Poor Execution
What do you like best about the product?
WalkMe can be very helpful walking users through common tasks, but it should not be used for multiple clients who might have different needs or business processes
What do you dislike about the product?
The support is disjointed, unhelpful, and not knowledgeable about us as a client. We have had no consistency in support, and the ticketing system is burdensome. We have had different types and levels of support, and we have been transitioned too many times. To the point that the most recent time we were transitioned, we were forgotten. Many times we have to tell support how to do their jobs.
What problems is the product solving and how is that benefiting you?
We wanted an in App way to show users how to do basic things in our Product. In idea, it should be simple, but the support and updates have hampered our ability to be useful in this way. Also, with their change to require all users use AIO Installer makes it impossible to continue to use WalkMe.
WalkMe drives our digital transformation
What do you like best about the product?
WalkMe has proven to be an extremely valuable tool, enhancing the user experience by providing intuitive guidance and support within various digital platforms. Its ability to create step-by-step walkthroughs helps employees navigate complex processes efficiently, thereby increasing productivity and reducing the learning curve associated with new software or systems. The platform's analytics feature also allows for continuous improvement by tracking user engagement and identifying areas where further support may be needed.
What do you dislike about the product?
Sometimes feature improvement requests take longer than we hoped for to meet the custom needs of our team.
What problems is the product solving and how is that benefiting you?
Onboarding gaps, knowledge retention, data integrity, feature adoption...honestly the list could go on and on. We have WalkMe on over 100 applications internally and continue to expand weekly.
WalkMe Recommendation
What do you like best about the product?
I like being able to be creative with solutions. Once you get the hang of any site nuances, developing content is quick and fun.
What do you dislike about the product?
Just like any software/tech, there are times when it just doesn't cooperate or is a little glitchy. Usually, a "time-out" works.
The updates to the DAI make it hard to track progress over time. I think it's been revamped a handful of times since I started using WalkMe four years ago.
Some lessons are too 'micro' and require a lot of clicks to watch a minute-long video and a paragraph or two of text.
The updates to the DAI make it hard to track progress over time. I think it's been revamped a handful of times since I started using WalkMe four years ago.
Some lessons are too 'micro' and require a lot of clicks to watch a minute-long video and a paragraph or two of text.
What problems is the product solving and how is that benefiting you?
Provides us with another method of getting site updates/announcements to end users. Provides training for new employees and re-training for existing employees. Allows us to build solutions to control unwanted actions as a temporary workaround until settings can be adjusted globally.
WalkMe Review
What do you like best about the product?
Easy to use. Most of the features are intuitive. Low/No code involved for many of the solutions.
What do you dislike about the product?
Need better searching capabilities and labeling/tagging features.
What problems is the product solving and how is that benefiting you?
"In the moment" immediate guidance for users. Also helps with low/no code solutions to save time for application developers.
New WalkMe Builder, and I love it
What do you like best about the product?
I think the WYSIWYG Editor is easy to use. The learning curve is short. I also value the Tip Tuesdays in the community.
What do you dislike about the product?
Sometimes what you preview isn't the same as what you see in play. Possibly it is our applications, though.
What problems is the product solving and how is that benefiting you?
At my company, WalkMe mostly helps people not to commit common errors because the application wasn't intuitive enough.
Quite extensive tool to managing in-app support
What do you like best about the product?
Reliable software where you can quickly and easily add new in-app content for your users in different countries and with different roles.
What do you dislike about the product?
Getting the insights data of our WalkMe is pretty hard. Combining data from different sources is crucial to make dashboards for different use cases. Even though the Insights is extensive, getting the data out (automated) is not.
What problems is the product solving and how is that benefiting you?
Reducing the number of support requests by offering our customers extensive in-app support and also offering us several possibilities to communicate changes to our customers.
Creation process is easy and clean
What do you like best about the product?
The absolute best thing about WalkMe is their visual flow creation process, and the ability to easily branch in and out of the original flow. I've yet to meet another DAP provider who can come close to this capability. The process of selecting an element and creating assets around that element is fantastic, easy, and without unnecessary steps.
What do you dislike about the product?
WalkMe has recently released a "custom reports" feature. While it has so much potential, it currently falls short in its offering.
What problems is the product solving and how is that benefiting you?
WalkMe has helped us provide help for our customers, right where and when they need it. With the weekly reports, I'm able to find pinch points in the customer process and address those promptly.
Easy to learn and good customer support
What do you like best about the product?
I have found the online resources (Walkme community & DAI training) very helpful, considering my knowledge of Digital Adoption Tools before working with WalkMe was zero. I have also found the support offered to customers is good, I've been able to book calls where my issue was resolved there and then, and if it hasn't been, they will always take it away to fix it as quickly as possible.
What do you dislike about the product?
There are times when I've had to book multiple calls regarding an issue and the individual dealing with the issue will change between calls. This can make it difficult to get consistency and explanations of the problem will need to be made multiple times in order to bring the new individual up to speed.
What problems is the product solving and how is that benefiting you?
WalkMe is helping to reduce the number of support tickets that are created by different individuals with the same query, through smart walk-thrus, the actionbot, launchers and smart tips. This allows myself and my team to focus on areas where more tailored support is needed.
It's feature rich, but bloated.
What do you like best about the product?
WalkMe is very powerful. It includes a number of apps to guide a user step-by-step (the core product). There are also a number of tools to help you investigate where issues exist. The logic editor is fantastic. Anyone with attention to detail will love it.
What do you dislike about the product?
WalkMe is bloated compared to competitors. There are so many features which are built and forgotten or unnecessary. The core product gets little love. Builders scream for updates in community forums, which go on deaf ears, In favour of other new bloat outside the editor. Learning everything that exists now is a dog's breakfast.
Pre-built templates are messy, have a poor UX to edit elements and most areas need CSS knowledge to be truly powerful.
The WalkMe training (LMS university) doesn't actually use walk me to onboard you. Which immediately makes you question how good the product really is for onboarding.
I used to love WalkMe a few years ago. But it's lost direction.
Pre-built templates are messy, have a poor UX to edit elements and most areas need CSS knowledge to be truly powerful.
The WalkMe training (LMS university) doesn't actually use walk me to onboard you. Which immediately makes you question how good the product really is for onboarding.
I used to love WalkMe a few years ago. But it's lost direction.
What problems is the product solving and how is that benefiting you?
Our users engage most with tooltips (i.e., smart tips and launchers) and modal windows (i.e 'Shoutouts). All of these provide instant quick in one click. The rule editor allows for powerful segmentation to specific groups.
The great thing about all of these is that you can hyperlink to additional information/documentation/videos.
That said, this feature is not groundbreaking stuff. But surprisingly, it gets more engagement than the Walkthroughs.
The great thing about all of these is that you can hyperlink to additional information/documentation/videos.
That said, this feature is not groundbreaking stuff. But surprisingly, it gets more engagement than the Walkthroughs.
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