WalkMe DAP
WalkMeReviews from AWS customer
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Recommend for any company
What do you like best about the product?
The capabilities and functions that allow the platform to fit to your needs. Helps enhance or even replace typical training methods.
What do you dislike about the product?
They cost. Although that is relative, the cost is well worth the vlaue.
What problems is the product solving and how is that benefiting you?
Replace training for enhancements and soon replace in person training for some onboarding tasks.
WalkMe created the Digital Adoption Platform world
What do you like best about the product?
The tool is simply to use and the solutions can be complex. Once people learn what you can do ta user's experience
What do you dislike about the product?
You can do so much with this tool and sometimes I tend to forget to keep it simple.
What problems is the product solving and how is that benefiting you?
We use WalkMe to clarify the best business process flows and to introduce new features.
WalkMe Provides best in class real time performance support and insights
What do you like best about the product?
Ability to drive one change and journey approach utilizing walkme for comms, training, performance support and insights!
What do you dislike about the product?
Inability to deep dive into insights, would like more visibility into long term product roadmap
What problems is the product solving and how is that benefiting you?
Solving inability to provide support at the point of need. Ability to realize insights and pain points real time .
Lead Director
What do you like best about the product?
Flexibility, I see WalkMe as a Swiss-Army knife of solution delivery options.
What do you dislike about the product?
There is no way to integrate the Editor with a code asset management tool.
What problems is the product solving and how is that benefiting you?
Efficiency creation across multiple systems used for process workflows. Compliance. Streamlined communications.
Best tools for delivering value to your users.
What do you like best about the product?
WalkMe is most helpful in developing and delivering data-driven solutions for end users. By using analysis of user behavior collected by WalkMe to plan your projects and evaluate the efficiency and return of your solutions,
What do you dislike about the product?
Sometimes limited UI for the editor that requires a ton of log ins and refreshes to get it to work.
What problems is the product solving and how is that benefiting you?
User experience, broken processes, multiple systems requiring similar inputs or feeding into each other with human error.
Difficult to use, non-existent support
What do you like best about the product?
Feature rich, knowledge base is full of content
What do you dislike about the product?
Content creation takes a long time to learn. Implementation of new content is challenging. Support from WalkMe is not there.
What problems is the product solving and how is that benefiting you?
We have utilised some WalkMe content with good results.
WalkMe is a very effective tool for digital adoption without heavy investment in development work.
What do you like best about the product?
Effective in improving UX and training new users on systems. Easy to create content and customize for different use cases.
What do you dislike about the product?
WalkMe should focus more on the end-user scenarios for a website. WalkMe has rolled out many features for Employee onboarding and training in the last few years.
What problems is the product solving and how is that benefiting you?
We are using it to onboard new users on a cloud-based system. WalkMe has significantly reduced the time and training required to onboard new users.
WalkMe has the absolute BEST staff!
What do you like best about the product?
Though WalkMe is an extremely intuitive platform, the main thing I enjoy the most is the helpful and caring staff! They truly care and want to help!
What do you dislike about the product?
The only downside is the WalkMe content can get a little challenging to learn at first - but once you take their training courses, it becomes easy!
What problems is the product solving and how is that benefiting you?
WalkMe is helping us understand specific analytics that we were missing while also enhancing our client's ability to learn more about our system!
We're using WalkMe for all our roll-outs of new functionality.
What do you like best about the product?
All of our release notes and almost all of our live release events are replaced by WalkMe.
What do you dislike about the product?
Some difficulties to trigger WalkMe builds at the right time and place. For example we're having trouble triggering shoutouts anywhere other than on the start page at first login.
What problems is the product solving and how is that benefiting you?
We're no longer sending out release notes, we just guide our users to WalkMe. We rarely do live release events anymore; all information about new releases can be found through WalkMe. Reported issues have decreased now that users can find answers and information about our application in WalkMe, and when we have known issues, we inform the users directly through WalkMe. We've also used WalkMe to get user feedback from surveys.
First time builder
What do you like best about the product?
Help Articles and Support. Meetings and reviews. Features are easy to use.
What do you dislike about the product?
Some rules are not that clear, some triggers do not work all the time. Reports could be easier to use and more detailed
What problems is the product solving and how is that benefiting you?
Implementation and adoption. It's a good tool for updates on our applications
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