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WalkMe Review | One of the best Digital Adoption platforms
What do you like best about the product?
I like the range of options WalkMe offers for its clients. These include CRM, Salesforce, Microsoft Dynamics 365, etc., powerful tools for multiple applications. I have been using Microsoft Dynamics 365 and Salesforce for some time, showing excellent results.
What do you dislike about the product?
The products and solutions are a bit pricey so small and medium enterprises find it hard to purchase them. However, for bigger companies like mine, Ericsson, the price of the sfotware does not matter.
What problems is the product solving and how is that benefiting you?
I have been using different offerings from WalkMe, such as Salesforce, Microsoft Dynamics, and CRM. All of them have contributed a lot towards Ericsson sales and brought significant revenue.
Recommendations to others considering the product:
Best software in the market for all your digital needs.
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Great tool for workflows that span multiple applications
What do you like best about the product?
WalkMe is a tried and proven solution and has the Best Practices for implementation- in-house.
If your processes span multiple applications, you're going to need a tool that can work with both "off the shelf" and custom applications.
WalkMe will get it done!
If your processes span multiple applications, you're going to need a tool that can work with both "off the shelf" and custom applications.
WalkMe will get it done!
What do you dislike about the product?
nothing major, while there's no coding, you need to learn CSS.
What problems is the product solving and how is that benefiting you?
For processes that are constantly changing due to the vendors' quarterly enhancements, WalkMe ensures that users will know how to complete their processes- without calling the help center!
Easy to use! Hard to set up...
What do you like best about the product?
Guided support is cake, and it does exactly what it says it does, Walk Me!
What do you dislike about the product?
Sounds funny, but there are almost too many features for anyone to utilize truly. The set up was somewhat exhausting as well.
What problems is the product solving and how is that benefiting you?
It allows our customer base to navigate our site more easily!
WalkMe takes self-service to a new level
What do you like best about the product?
Ability to provide customers a library of self-help guides, videos, and walk-throughs to ensure onboarding success.
What do you dislike about the product?
Constant updating due to system changes which is not the products fault.
What problems is the product solving and how is that benefiting you?
Enabling better onboarding and customer experience.
WalkMe is exceptional software that will be a great asset to your company
What do you like best about the product?
WalkMe is an exceptional program that enables you to implement numerous innovative solutions for your client. We use this in conjunction with our Project Management application. You can come up with multiple solutions to a single problem, enabling the client to choose which is better suited for their ideals. It allows for segementation of users so that you may easily implement features for a subset of users. The ShoutOuts allow for ease and efficiency of pushing out notifications when a known outage is occuring, preventing support from being inundated with reports. The WalkThrus cut down on repeat how-to questions that are sent to the help desk on a daily basis. This is software that I wish we would've been able to implement for our previous application solutions. I am excited to keep learning about what we are able to implement and use it to create new, exciting features for our client.
What do you dislike about the product?
Some features are not as intuitive, but they are easily picked up and learned. There is not much negative feedback that I can provide on WalkMe. It has suited our needs well so far. The WalkMe insights could use some optimization and enhancement in regards to the reports available and how they are sent out. Some of the logic is finnicky but is easily deciphered by someone even slightly familiar with the basics of how it operates.
What problems is the product solving and how is that benefiting you?
WalkMe helps us quickly publish notifications related to outages, outage resolution, new updates to the system, and upcoming deadlines. It helps us clarify the process for users and provide in-depth instruction. We can optimize the user experience and provide real-time instruction. We are able to implement solutions that prevent users from moving forward unless they complete certain actions. This is preventing system errors and data integrity issues, thus saving support many hours in correcting these problems. We are implementing knowledge and how-tos directly int othe application, instead of making users come to the support desk and them having to answer and provide the same instruction multiple times.
Recommendations to others considering the product:
If you are looking for technology to help your company succeed with innovation, WalkMe is the platform you are looking to implement. The possibilities are endless in the solutions you can create. I would highly recommend having frequent in-depth training to learn all of the ins and outs of the program. Develop a knowledge base to retain this information. If there is a test environment for the platform WalkMe will be used in conjunction with, use this to your advantage in testing new features you are ready to publish. You should definitely weight this against other solutions out there but I highly believe this will be an exceptional contender.
Disappointed Decision Maker (updated)
What do you like best about the product?
The idea of WalkMe was exceptional. The delivery and results were disappointing. We struggled to get the data we need between two systems our mobile and web portal. WalkMe required the need for independent platforms which couldn't be consolidated into a clean user journey between the systems.
What do you dislike about the product?
The technical feasibility of the solution and the lack of consideration in the cancellation process are two things that drove me away from the solution.
The account team ignored requests to get the issues resolved and then stopped all communications.
11/19 update: Our cancellation has since been processed and we've been able to close this chapter. It looks like WalkMe is investing in better ways to make these situations more customer-friendly and my experience suggests that this will be the case based on my most recent interactions.
The account team ignored requests to get the issues resolved and then stopped all communications.
11/19 update: Our cancellation has since been processed and we've been able to close this chapter. It looks like WalkMe is investing in better ways to make these situations more customer-friendly and my experience suggests that this will be the case based on my most recent interactions.
What problems is the product solving and how is that benefiting you?
None at this point.
We never actually were able to gain any significant benefit due to the lack of mobile and web integration. It created a blindspot in the user journey that we thought it would solve.
We never actually were able to gain any significant benefit due to the lack of mobile and web integration. It created a blindspot in the user journey that we thought it would solve.
Editor superiority and Best Analytics in the Digital Adoption Space
What do you like best about the product?
The Editor is better than any other DAP. Also, the Analytics don't just report back on content I built, but on my technology usage. Insights is superior. Also, the DeepUI does work and finds changes in the HTML and makes changes to Walk-thrus rather than me getting a report from Whatfix that shows if a Flow may be broken or not.
What do you dislike about the product?
Not much, really. Building with jQuery is not the easiest, but when I get into a rhythm is actually pretty easy. I don't need to use jQuery that often, by the way.
What problems is the product solving and how is that benefiting you?
User Adoption, Automation, Announcements, Error-handling
Easy to Learn and Valuable to Business
What do you like best about the product?
WalkMe has multiple options for delivering content for you to choose the proper engagement for your end-users.
What do you dislike about the product?
While the training curriculum is comprehensive and engaging, it can be initially time-consuming to complete.
What problems is the product solving and how is that benefiting you?
New employee training - the ability for them to complete on-demand.
Where has WalkMe been all my life?
What do you like best about the product?
The most valuable thing WalkMe provides is time. WalkMe provides the user with on-screen guidance to get them to where they need to be without weighing down support teams on training for every function. The automated steps can remove multiple clicks and quickly sends the user to what they need to see. The ability to view user activity and search terms allows mapping new build requirements properly.
What do you dislike about the product?
As powerful as funnels could measure metrics, a website needs to be very specific to the steps. If a screen has more than one purpose, this inflates numbers, and your reporting is inaccurate. With a bit more ability to create precision in the process, funnels would be more valuable.
What problems is the product solving and how is that benefiting you?
Rolling out new systems is challenging enough, but with the help of WalkMe, we are reducing the number of support calls required with a system launch. We are giving our partner community the ability to train themselves and move on a new platform with minimal guidance. We are taking complicated processes and are simplifying or automating steps to make the partner experience a positive one. We are using partner activity and search terms to find sticking points to continue to deliver new walk-thru, smarttips, etc.
I had an amazing time at WalkMe Elevate!
What do you like best about the product?
Seeing the new products coming out was my favorite thing. It was also great to see and connect with all the other DAP professionals who are just as excited about WalkMe as I am.
What do you dislike about the product?
The only thing that could have made this experience better was to be there in person!
What problems is the product solving and how is that benefiting you?
We are solving a ton of problems, from compliance to addressing training needs! We have also been using WalkMe to reduce the amount of classroom training that we would have required if we didn't use the fantastic tools WalkMe has to offer.
As the WalkMe team, we had already known about the benefits of this tool. However, more and more of our company realize the significant impact we can have on day-to-day associate's production by simply adding a few Launchers or SmartTips at the point of need. It's inspired more to reach out and request WalkMe content on their platforms to increase productivity and support within their everyday applications.
As the WalkMe team, we had already known about the benefits of this tool. However, more and more of our company realize the significant impact we can have on day-to-day associate's production by simply adding a few Launchers or SmartTips at the point of need. It's inspired more to reach out and request WalkMe content on their platforms to increase productivity and support within their everyday applications.
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