WalkMe DAP
WalkMeExternal reviews
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Reliable DAP solution
What do you like best about the product?
The applicaiton is robust and has good functionalities. Since they have the solution available on desktop and as well as web, it covers most of the business use cases
What do you dislike about the product?
the builder experience while creating content is complex.
What problems is the product solving and how is that benefiting you?
Improve the user adopton of business applicaitons
Amazing experience using the WalkMe Solutions/tools.
What do you like best about the product?
WalkMe has helped our platform provide our clients with interactive training, release updates, and specific analytics. With the WalkMe solutions. The simplicity of the WalkMe solutions and the support provided by the WalkMe team is what I like the most.
What do you dislike about the product?
As of now, I don't have any complaints regarding WalkMe.
What problems is the product solving and how is that benefiting you?
One of the many ways WalkMe is helping our solutions is by adding interactive guidance on our UI for easy and immediate end-user access.
WalkMe is a great tool, not for everyone
What do you like best about the product?
1. Provides business with a set of tools:
• To determine users' use of applications within the enterprise
• To enable users to perform better, faster, and with fewer errors
• To enable better change management for users
• To automate long and/or complex application tasks. It does this very, very well, depending on the underlying application.
2. WalkMe constantly innovates and iterates its product suite.
3. WalkMe tech support is generally knowledgeable and friendly.
• To determine users' use of applications within the enterprise
• To enable users to perform better, faster, and with fewer errors
• To enable better change management for users
• To automate long and/or complex application tasks. It does this very, very well, depending on the underlying application.
2. WalkMe constantly innovates and iterates its product suite.
3. WalkMe tech support is generally knowledgeable and friendly.
What do you dislike about the product?
1. Steep learning curve. You can't easily train just anyone to use the WalkMe Editor, Insights, etc.
2. It can be expensive to deploy WalkMe solutions. You had better know your KPIs, goals, objectives and gaps before you get started.
3. WalkMe, like other SAAS providers, relies heavily on their consultant model. In practice this means that the documentation on their site is at the 50,000 foot view and unless you have a pro on your team you will rely a lot on your CSA, WM engineers, etc.
4. While I applaud WM for their innovation and ingenuity, some parts of the WM Editor in particular are mired in early-stage UX/UI.
5. When WM releases updates, many times they simply appear without much, if any, warning. That is jarring to a developer and frankly surprising given the nature of their business.
None of these is a deal breaker. I'm a fan and proponent of the company and its products. But I'm also tough on them because I want it to be perfect. In lieu of perfect I'd take "almost perfect" but it is not, yet, even almost perfect.
2. It can be expensive to deploy WalkMe solutions. You had better know your KPIs, goals, objectives and gaps before you get started.
3. WalkMe, like other SAAS providers, relies heavily on their consultant model. In practice this means that the documentation on their site is at the 50,000 foot view and unless you have a pro on your team you will rely a lot on your CSA, WM engineers, etc.
4. While I applaud WM for their innovation and ingenuity, some parts of the WM Editor in particular are mired in early-stage UX/UI.
5. When WM releases updates, many times they simply appear without much, if any, warning. That is jarring to a developer and frankly surprising given the nature of their business.
None of these is a deal breaker. I'm a fan and proponent of the company and its products. But I'm also tough on them because I want it to be perfect. In lieu of perfect I'd take "almost perfect" but it is not, yet, even almost perfect.
What problems is the product solving and how is that benefiting you?
We primarily use WM to automate long and/or complex processes in one of our applications. Users do their jobs better, faster and with fewer errors by using WM smart walk-thrus to guide them through these processes.
WalkMe is a DAP (Digital Adoption Platform) at its Finest
What do you like best about the product?
WalkMe is extremely intuitive and has use cases far beyond simple instructional design, which alone is stellar. The analytics are on-par with or exceed Google analytics, and thus we are able to discover opportunities before anyone is even aware of them. WalkMe's ability to automate user tasks is a significant time saver, and enables our users to be more efficient in their day-to-day workflows.
What do you dislike about the product?
Some of their latest features (such as Adaptive Flows) is only available for use on select platforms. Their support team is very helpful; however, sometimes they do not respond in a very timely manner; I have waited over a week on occasion to receive a response.
What problems is the product solving and how is that benefiting you?
We recently implemented WalkMe's awesome ActionBot feature to encourage our users to search for help before resorting to live chat. This solution not only saved the company money but also shone a brighter spotlight on our massive library of self-serve material to reduce customer support tickets. If a user does need to chat with a live representative, WalkMe's solutions allow us to directly integrate with Salesforce and automatically associate user info (name, email etc) so that our customer records are 100% accurate.
Great training and customer support!
What do you like best about the product?
WalkMe has helped provide clients with real-time resources, decreasing the number of duplicate questions to our customer support team. In addition, its user-friendly training and tools have made it simple for a newbie to jump in. Finally, WalkMe's client support is fantastic!
What do you dislike about the product?
As a newbie to tech, I needed to figure out some tech terminologies when getting started. I wish the training courses broke it down more for beginners.
What problems is the product solving and how is that benefiting you?
WalkMe has helped provide clients with real-time resources, decreasing the number of duplicate questions to our customer support team. We've received great feedback on using Smart WalkThrus and Smart Tips.
WalkMe: Way of the Future for Onboarding, Training
What do you like best about the product?
WalkMe allows internal subject matter experts to get their support knowledge out of their heads and in context on the underlying app.
No one wants to answer the same question for the rest of their careers.
By externalizing what SMEs know, we can head off support requests and put their guidance in the flow of work for end-users.
Not only that, but the back-end analytics platform allows insight into the app usage that's not available elsewhere.
No one wants to answer the same question for the rest of their careers.
By externalizing what SMEs know, we can head off support requests and put their guidance in the flow of work for end-users.
Not only that, but the back-end analytics platform allows insight into the app usage that's not available elsewhere.
What do you dislike about the product?
If WalkMe has any downsides, it's that it is too often viewed as a "one and done" or point solution.
Once WalkMe content is put in place, it needs to be maintained and expanded to stay relevant for end users.
And the concept of DAP is so powerful that it embodies a new way of thinking for organizations.
Once WalkMe content is put in place, it needs to be maintained and expanded to stay relevant for end users.
And the concept of DAP is so powerful that it embodies a new way of thinking for organizations.
What problems is the product solving and how is that benefiting you?
Often, usability and customer/employee experience enhancements do not get priority with development teams. DEV teams are focused on the core application, bug fixing, database, API, etc. By allowing an internal support team to deploy WalkMe, you're essentially expanding your DEV team to be able to adjust the UI layer. Announce changes via ShoutOuts. Adjust how fields are explained with SmartTips. Take users step-by-step through tasks with Walk-Thrus. These items typically do not rise to the top of DEV team priority lists. WalkMe allows for this division of labor.
WalkMe
What do you like best about the product?
easy to use, and good customer support, build in functionality, don't need to code.
What do you dislike about the product?
challenges - not a very object is recognized, and need to make changes after each upgrade.
What problems is the product solving and how is that benefiting you?
help end user navigate and submit requests, and display the request status. We createdscenarios for internal and external users.
Initially Optimistic, Poor Execution
What do you like best about the product?
WalkMe can be very helpful walking users through common tasks, but it should not be used for multiple clients who might have different needs or business processes
What do you dislike about the product?
The support is disjointed, unhelpful, and not knowledgeable about us as a client. We have had no consistency in support, and the ticketing system is burdensome. We have had different types and levels of support, and we have been transitioned too many times. To the point that the most recent time we were transitioned, we were forgotten. Many times we have to tell support how to do their jobs.
What problems is the product solving and how is that benefiting you?
We wanted an in App way to show users how to do basic things in our Product. In idea, it should be simple, but the support and updates have hampered our ability to be useful in this way. Also, with their change to require all users use AIO Installer makes it impossible to continue to use WalkMe.
WalkMe drives our digital transformation
What do you like best about the product?
WalkMe has proven to be an extremely valuable tool, enhancing the user experience by providing intuitive guidance and support within various digital platforms. Its ability to create step-by-step walkthroughs helps employees navigate complex processes efficiently, thereby increasing productivity and reducing the learning curve associated with new software or systems. The platform's analytics feature also allows for continuous improvement by tracking user engagement and identifying areas where further support may be needed.
What do you dislike about the product?
Sometimes feature improvement requests take longer than we hoped for to meet the custom needs of our team.
What problems is the product solving and how is that benefiting you?
Onboarding gaps, knowledge retention, data integrity, feature adoption...honestly the list could go on and on. We have WalkMe on over 100 applications internally and continue to expand weekly.
WalkMe Recommendation
What do you like best about the product?
I like being able to be creative with solutions. Once you get the hang of any site nuances, developing content is quick and fun.
What do you dislike about the product?
Just like any software/tech, there are times when it just doesn't cooperate or is a little glitchy. Usually, a "time-out" works.
The updates to the DAI make it hard to track progress over time. I think it's been revamped a handful of times since I started using WalkMe four years ago.
Some lessons are too 'micro' and require a lot of clicks to watch a minute-long video and a paragraph or two of text.
The updates to the DAI make it hard to track progress over time. I think it's been revamped a handful of times since I started using WalkMe four years ago.
Some lessons are too 'micro' and require a lot of clicks to watch a minute-long video and a paragraph or two of text.
What problems is the product solving and how is that benefiting you?
Provides us with another method of getting site updates/announcements to end users. Provides training for new employees and re-training for existing employees. Allows us to build solutions to control unwanted actions as a temporary workaround until settings can be adjusted globally.
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