WalkMe DAP
WalkMeReviews from AWS customer
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Walk Me Review
What do you like best about the product?
Walkme can be used by our user community easily. Analytics are provided to understand how the product is being used.
What do you dislike about the product?
Takes quite a bit of time to learn the admin side of WalkME. Understanding all the features and how to implement them successfully.
What problems is the product solving and how is that benefiting you?
Reduce the number of support tickets submitted by our user community and limit the number of training sessions when onboarding new users.
WalkMe Positive Review
What do you like best about the product?
The in app guidance and edit-ability of SmartTips
What do you dislike about the product?
Clickjack settings have to be turned off
What problems is the product solving and how is that benefiting you?
Upskilling users on a new platform
Walkme is a great and easy In-app tool
What do you like best about the product?
It is a quick way to inform our users of important information and bugs. And it is great that it has many different functions to do so (Smartips, SMWT, etc).
What do you dislike about the product?
The Automatic selector does not work well on our site, we often have to use jQuery. But that may be different for other sites.
What problems is the product solving and how is that benefiting you?
When we need to get information out to our users quicker than our Tech team can do it.
Great product with many benefits for our users
What do you like best about the product?
I really appreciate the variety of different features that WalkMe offers. You can tailor WalkMe to address your particular users' needs, whether they're internal or external. The ability to customize these features makes WalkMe valuable for us. We have a variety of applications in several different business lines, so customization is vital. In addition, their technical support team is top-notch. They provided me with valuable assistance that addressed my questions immediately, without having to go back and forth. It saved me time and enabled me to meet a deadline.
What do you dislike about the product?
You're bound to have a learning curve with a tool of this nature. That's the only negative I have experienced as a new user, and it didn't surprise me. Fortunately they have abundant training and knowledge resources available in various formats to help you out. Their online training courses are particularly helpful, especially in educating me on features that I wasn't even aware of.
What problems is the product solving and how is that benefiting you?
We needed a way to engage with our customers and ensure they had access to the educational resources necessary to accomplish their work tasks. This has reduced the number of support calls and initial confusion from our users.
Walkme is powerful tool to boost the application adoption
What do you like best about the product?
In app guidances
customisable features
Intuitive
customisable features
Intuitive
What do you dislike about the product?
Walkme extension: there are always some % of users who cannot get their extension. User experience impacted
Walkme analytics: it could be more flexible in consolidating data and more options for better data analyse and dashboards
Walkme analytics: it could be more flexible in consolidating data and more options for better data analyse and dashboards
What problems is the product solving and how is that benefiting you?
Training, communication, change management in the application directly. Users do not have to get out of the tools to find related information.
It helps our users to self train and self inform directly in the applications (more efficient, more intuitive)=>cost/time saving, efficiency gain
It helps our users to self train and self inform directly in the applications (more efficient, more intuitive)=>cost/time saving, efficiency gain
Thriving with Walk Me
What do you like best about the product?
It is easy to use and easy to follow for the intended learner. It has allowed us to support our agents in the field by providing in-app support as we transition to a new booking platform!
What do you dislike about the product?
It can be a challenge when interacting with a dynamic page, but with the support from Walk Me, we are always able to find a solution
What problems is the product solving and how is that benefiting you?
We have a lot of system enhancements rolling out weekly, and,with no time for formal training, this is a perfect solution to get the information out to our employees
Great product with excellent services
What do you like best about the product?
Quick and easy to user. Whenever we have trouble, the WalkMe team is always extremely helpful.
What do you dislike about the product?
I can't think of anything now because my experience with WalkMe has been fantastic.
What problems is the product solving and how is that benefiting you?
In my perspective, WalkMe has been very helpful at announcing new features and outages. It also helps guide new users on how to use our sites.
We're in the very early stages of implementing walkme at our organisation.
What do you like best about the product?
An improved user experience with the aditional benift of better data all wrapped in one.
What do you dislike about the product?
The time investment upfront makes finding capabity within existing teams hard to find.
What problems is the product solving and how is that benefiting you?
data insights into how our systems are being used
improved user experience
reduced tickets being raised
improved user experience
reduced tickets being raised
WalkMe - Much more than just real-time user assistance
What do you like best about the product?
I think it can replace legacy user guidance and user assistance solutions completely.
What do you dislike about the product?
There are a few complex areas to build out some apps. The UI can be more user-friendly. Although, you can work your way out.
What problems is the product solving and how is that benefiting you?
With WalkMe, you can build "intelligent"user assistance solutions and not the typical ones. I think it is helping reduce the burden and load on the field/support team to a noticeable extent.
WalkMe innovative technology platform & star support team
What do you like best about the product?
It's an easy-to-build SaaS toolset to build in conjunction with a new software product launch. The WalkMe builder is intuitive and easy to navigate.
What do you dislike about the product?
It's hard to create an ongoing business case for usage without a dedicated resource internally
What problems is the product solving and how is that benefiting you?
WalkMe helps with upskilling users and creating a better User Experience ontop of products that may have design limitations
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