WalkMe DAP
WalkMeReviews from AWS customer
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DAP Origin Story
What do you like best about the product?
Having the ability to respond to user's needs without development engagement.
What do you dislike about the product?
As WalkMe's market dominance has grown, the customer experience has depreciated in value.
What problems is the product solving and how is that benefiting you?
Making it easier for users to engage with and get value out of your solutions.
Good digital adoption tool for a single site, difficult and with limitations if maintaining multiple
What do you like best about the product?
Build is easy
Surveys are really nice to push out and get quick simple analytics for
Sessions can be a powerful tool
Surveys are really nice to push out and get quick simple analytics for
Sessions can be a powerful tool
What do you dislike about the product?
Functionality marketed as excellent will unexpectedly and unpredictably have bugs without issue
Mediocre customer support at a time when our account rep left the company and we were not notified or assigned a replacement until escalating on a critical issue.
Many limitations in data analytics and Sessions.
Inconsistent adherence to support for our unlimited Sessions contract.
Mediocre customer support at a time when our account rep left the company and we were not notified or assigned a replacement until escalating on a critical issue.
Many limitations in data analytics and Sessions.
Inconsistent adherence to support for our unlimited Sessions contract.
What problems is the product solving and how is that benefiting you?
Onboard end users who receive little to no training to often sudden digital tool roll outs
WalkMe Digital Adoption Platform
What do you like best about the product?
WalkMe is the premiere digital adoption platform without any real equivalent in the industry. The aspect I like best is the power of the tool. At times it feels like there is nothing you can't do with it!
What do you dislike about the product?
There is nothing to dislike about the tool.
What problems is the product solving and how is that benefiting you?
WalkMe is helping in change management, onboarding people and platforms, and increasing efficiency.
Great program with great features
What do you like best about the product?
The people are friendly, support responds quickly, and product delivers what it promises.
What do you dislike about the product?
I think the Insights have room for improvement. More in-depth analysis of the information is very much desired.
What problems is the product solving and how is that benefiting you?
We are having some IPD issues with Workstation but support is quick to respond and are continuously in contact with me about their progress.
Recommend for any company
What do you like best about the product?
The capabilities and functions that allow the platform to fit to your needs. Helps enhance or even replace typical training methods.
What do you dislike about the product?
They cost. Although that is relative, the cost is well worth the vlaue.
What problems is the product solving and how is that benefiting you?
Replace training for enhancements and soon replace in person training for some onboarding tasks.
WalkMe created the Digital Adoption Platform world
What do you like best about the product?
The tool is simply to use and the solutions can be complex. Once people learn what you can do ta user's experience
What do you dislike about the product?
You can do so much with this tool and sometimes I tend to forget to keep it simple.
What problems is the product solving and how is that benefiting you?
We use WalkMe to clarify the best business process flows and to introduce new features.
WalkMe Provides best in class real time performance support and insights
What do you like best about the product?
Ability to drive one change and journey approach utilizing walkme for comms, training, performance support and insights!
What do you dislike about the product?
Inability to deep dive into insights, would like more visibility into long term product roadmap
What problems is the product solving and how is that benefiting you?
Solving inability to provide support at the point of need. Ability to realize insights and pain points real time .
Lead Director
What do you like best about the product?
Flexibility, I see WalkMe as a Swiss-Army knife of solution delivery options.
What do you dislike about the product?
There is no way to integrate the Editor with a code asset management tool.
What problems is the product solving and how is that benefiting you?
Efficiency creation across multiple systems used for process workflows. Compliance. Streamlined communications.
Best tools for delivering value to your users.
What do you like best about the product?
WalkMe is most helpful in developing and delivering data-driven solutions for end users. By using analysis of user behavior collected by WalkMe to plan your projects and evaluate the efficiency and return of your solutions,
What do you dislike about the product?
Sometimes limited UI for the editor that requires a ton of log ins and refreshes to get it to work.
What problems is the product solving and how is that benefiting you?
User experience, broken processes, multiple systems requiring similar inputs or feeding into each other with human error.
Difficult to use, non-existent support
What do you like best about the product?
Feature rich, knowledge base is full of content
What do you dislike about the product?
Content creation takes a long time to learn. Implementation of new content is challenging. Support from WalkMe is not there.
What problems is the product solving and how is that benefiting you?
We have utilised some WalkMe content with good results.
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