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Great way to engage our customers!
What do you like best about the product?
ShoutOuts, SmartTips and WalkThrus, every element is really valuable for our customers.
What do you dislike about the product?
Sometimes the user experience is not the best.
What problems is the product solving and how is that benefiting you?
We are integrating WalkMe with our B2B digital platform CEMEX Go
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Best Digital Adoption Platform
What do you like best about the product?
Digital Adoption is easy with WalkMe. They have revolutionized the way companies train their employees and customers. Training costs are significantly minimized with WalkMe. They have an institute where you can learn about WalkMe and get certified. They have a lovely community where Digital Adoption professionals meet and share their knowledge. They prepare annual events. They have a platform for DAP Professionals to find jobs related to their skills...and many more. Simply awesome!
What do you dislike about the product?
It isn't easy to dislike WalkMe. I can't find one
What problems is the product solving and how is that benefiting you?
User onboarding, learning by practice, maintaining data quality, validating user inputs, system notifications, many more. We have seen a significant reduction in support tickets, training costs, and we are able to maximize the usability of our systems.
The solution to your problems
What do you like best about the product?
Phenomenal product with excellent support
The user community alone is worth the price
The user community alone is worth the price
What do you dislike about the product?
Not enough free pie distributed to users.
I have no dislikes. The product fulfills all of our needs.
I have no dislikes. The product fulfills all of our needs.
What problems is the product solving and how is that benefiting you?
WalkMe reduces support and training issues. Users no longer come to the development team, circumventing our helpdesk as the answers are within the environment they are using.
Recommendations to others considering the product:
WalkMe is a fully-featured product with great support behind it.
More than just guidance!
What do you like best about the product?
WalkMe has a wealth of resources that make the customer journey effortless, from step-by-step guidances, pop-up messages, and element tips, the product makes adoption a snap.
What do you dislike about the product?
It can be tricky to build items if the application has a dynamic element. However, the support team and user community are always quick to assist.
What problems is the product solving and how is that benefiting you?
Currently, we are using WalkMe to help with customer contact volume. We have seen a 30% reduction of contact cases, and the ActionBot feature now takes in as many cases as a seasoned Call Center veteran.
WalkMe Review
What do you like best about the product?
Simple design, easy to create content, useful data collection
What do you dislike about the product?
Would like more ways to anchor to elements outside if jQuery
What problems is the product solving and how is that benefiting you?
introducing new features to customers, walking customers through processes to reduce training time
WalkMe
What do you like best about the product?
The digital adoption apps are easy to build and the support is easy to work with. If you want just digital adoption builds for your site then they are a good choice but I recommend you go somewhere else for website data collection.
What do you dislike about the product?
A lot of issues with the build actually working. We have run into an issue with every build that puts the launch to the DAP at risk or misses the launch date entirely. The issues do get resolved most of the time but it is an abrasive experience for us to have to go through. Jack of all trades, master of none. They do a lot of different jobs such as analytics, digital adoption, session recording, etc. but they don't do all of them well. The data from WalkMe is unreliable as it has holes everywhere in it, the digital adoption doesn't always work according to the rules you set, and the session recording is basically shooting in the dark to try and find what you are looking for.
What problems is the product solving and how is that benefiting you?
More self-service and improved navigation of our site. Collects survey (NPS) data for us.
Getting Started is Easy
What do you like best about the product?
Our implementations person worked with us to start building SWT's and SmartTips. She was wonderful and very patient.
What do you dislike about the product?
Support takes a while. I sat 25 minutes in chat waiting for someone and we cannot screen share with the support representative. Having to take screenshots, save them and attach them is time-consuming.
What problems is the product solving and how is that benefiting you?
New releases every quarter with our product. So something new to users every 90 days. Walk-me allows us to preview the new features for the user and show them what is new and how it works.
WalkMe has changed the way we do business
What do you like best about the product?
We use WalkMe to accomplish lots of things: in-app communication to clients (emergency banners, marketing campaigns, etc.), self-help, launching our user guide on different pages, etc.
I like their usability, support, transparency (bugs, releases, etc.)
I like their usability, support, transparency (bugs, releases, etc.)
What do you dislike about the product?
We are a single-page application, so we can't use all of the WalkMe tools. Most of our content needs an added layer of jquery segmentation - so you can't train just anyone to get the job done.
What problems is the product solving and how is that benefiting you?
Onboarding... We have onboarding tasks that show up for users when they log into the software.
In-App Communications... We are still building out our home-grown inbox, so we use shoutouts to segment communications after people log into the software.
Support... We give people access to self-help which translates to fewer support calls.
In-App Communications... We are still building out our home-grown inbox, so we use shoutouts to segment communications after people log into the software.
Support... We give people access to self-help which translates to fewer support calls.
Recommendations to others considering the product:
Definitely ask the right questions about your infrastructure and how you will need to build out content.
Perfect solution to master our systems transition
What do you like best about the product?
The ease of implementation and seamless solution for the end-user.
What do you dislike about the product?
The export function is not working well. We wanted to use the export function to still have "old fashioned manuals" for our road-warriors field staff to be able to refer to, but were unable to do so without lots of rework.
What problems is the product solving and how is that benefiting you?
Enabling multiple thousand of users in a Salesforce CRM transition. We were able to finalise the implementation with minimal "personal handholding" of the end users required, saving training and support costs.
Recommendations to others considering the product:
Seriously consider the services of an external implementation partner that has previous WalkMe experience, in order to shorten the learning curve and smoothen out the roll-out as well as reduce "time to market".
Requires significant effort to implement, and they will not let customers leave
What do you like best about the product?
Great idea, to embed help text in specific pages, complete with step by step instructions
What do you dislike about the product?
We never had time to implement the product. It takes a huge time investment, and isn't designed for full documentation. Rather than maintain two sets of documentation, we removed Walkme from our product.
This company is as bad as AOL or TimeWarner: they will not let you out of your multi-year contract no matter how unhappy you are with the product.
This company is as bad as AOL or TimeWarner: they will not let you out of your multi-year contract no matter how unhappy you are with the product.
What problems is the product solving and how is that benefiting you?
We have gotten zero benefit in all the years we have been a customer. You essentially need a full-time person and a dedicated project to implement, and also to maintain multiple versions if you change your user interface. It just wasn't worth the trouble and certainly not the expense.
Recommendations to others considering the product:
Use HelpNDoc instead. It's an order of magnitude less expense and creates an HTML-based help system from your Word-based user manual. You could make it contextual with links to a given help page in your app.
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