WalkMe DAP
WalkMeReviews from AWS customer
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My WalkMe Thoughts
What do you like best about the product?
User interface is fairly intuitive. Once you have the smaller details down, creating content is very quick.
What do you dislike about the product?
Trying to find an answer to a question is like a needle in a haystack sometimes. Support documents can be cryptic and sparse of information.
What problems is the product solving and how is that benefiting you?
We are using WalkMe within our SuccessFactors implementation to help new users learn where to find the various workflows.
Implementing WalkMe
What do you like best about the product?
Great tool for use adoption especially in newly developed D365 applications.
What do you dislike about the product?
Dynamics is a bit tricky with WalkMe due to the ever changing connectors however WalkMe Support and CSM have been terrific in assisting us get around this.
What problems is the product solving and how is that benefiting you?
WalkMe is providing our end users across the state with the ability to easily use standardised processes across a complex newly created system. A large number of the users are very limited in their computing skills so WalkMe adds an extra layer of support at the end users finger tips.
A powerful tool that requires a unique skillset
What do you like best about the product?
WalkMe is a low-code tool that allows you to customize and improve the end-user experience significantly.
It can be used to customize and improve UX for SAAS platforms, add missing features to your in-house platform, or for creating real-life AB testing for new features before developing them natively.
It is very quick and easy to create, manage and deploy content and very flexible, and allows for a lot of creativity in the solutioning process.
WalkMe's insights tools allow you to easily see the impact of your WalkMe content on conversion, user satisfaction, and engagement with many features.
It can be used to customize and improve UX for SAAS platforms, add missing features to your in-house platform, or for creating real-life AB testing for new features before developing them natively.
It is very quick and easy to create, manage and deploy content and very flexible, and allows for a lot of creativity in the solutioning process.
WalkMe's insights tools allow you to easily see the impact of your WalkMe content on conversion, user satisfaction, and engagement with many features.
What do you dislike about the product?
There's quite a learning curve for using the product, and you must think out of the box to find the best solutions that make use of what WalkMe has to offer with the platform you are working on.
To make the most out of WalkMe, you need a unique skill set: UX, usability, design, some HTML and CSS fluency, marketing, and analytical skills.
The tool can be buggy at times, and while WalkMe's support is responsive and provides answers in a timely manner - the WalkMe Builder experience can be improved.
To make the most out of WalkMe, you need a unique skill set: UX, usability, design, some HTML and CSS fluency, marketing, and analytical skills.
The tool can be buggy at times, and while WalkMe's support is responsive and provides answers in a timely manner - the WalkMe Builder experience can be improved.
What problems is the product solving and how is that benefiting you?
We are currently using WalkMe to:
- Increase engagement with new features
- PRovide contextual help for users
- Add missing functionality and test it to see if it's worth developing
- Create quick wins for high-friction areas
- Increase engagement with new features
- PRovide contextual help for users
- Add missing functionality and test it to see if it's worth developing
- Create quick wins for high-friction areas
Can not answer without knowing the unique needs, budgets, and goals of another customer.
What do you like best about the product?
It can help drive quicker and more effective onboarding of new users, as well as facilitate ongoing engagement with critical systems.
What do you dislike about the product?
It can be clunky, overly complex at times and has its limitations, much as any other solution.
What problems is the product solving and how is that benefiting you?
Driving user's engagement with the understanding that we can decrease the costs of support and training using their contextual guidance when we see our users struggling.
the training of the software is quite good and comprehensive
What do you like best about the product?
Flexibility and easy to use, using jquery and multiple methods of targeting is very powerful
What do you dislike about the product?
action bot functionality and NLP capability is very lacking
What problems is the product solving and how is that benefiting you?
Flexibile alerts and notification to our users.
Our users love it!
What do you like best about the product?
The flexibility that the tool offers. You can get really creative with how you use it!
What do you dislike about the product?
It can be a bit unstable on SuccessFactors, but we know we can always reach out to WalkMe support for help.
What problems is the product solving and how is that benefiting you?
WalkMe is helping our users navigate around and get things done in SuccessFactors. It also helps us reduce the number of questions or tickets coming to our support team.
It offers a lot for New Hires and lessens IT Tickets
What do you like best about the product?
Lessens IT Tickets, provides ease of use for trainers to train new hires on the system while they focus on the sales process
What do you dislike about the product?
Flows often break and do not work. Or will not deploy after a few tries
What problems is the product solving and how is that benefiting you?
Training and comms. It has provided a lot in that area
WalkMe will be your favorite Digital Assistant
What do you like best about the product?
WalkMe will most likely enhance the user experience on your platform. It can serve as training material, a reminder, a teaching tool, or a resource... Insights is by far my favorite part of WM as it provides so much data that you can use to improve your platform and WalkMe itself.
What do you dislike about the product?
If not built correctly, it can cause confusion for end users.
What problems is the product solving and how is that benefiting you?
The digital transformation for various processes was more effortless with WM. The analysis of user behavior in the system gave many clues about what should be better configured and in which direction. By using walk me right at the beginning of the implementation phase, users became familiar with the purpose of the system and got used to using it as a tool.
Happy to use WalkMe to help our customers and making their users happy.
What do you like best about the product?
The options for configuring the solutions
What do you dislike about the product?
It's not always easy to use and training is therefor essential
What problems is the product solving and how is that benefiting you?
We are still at the beginning of the implementation but what we see for so far is more and clear guidance in our application. We see also that the direct communication through Launcher is working great.
A Powerful Tool for Tech Companies to Solve User Problems and Bridge Technical Gaps
What do you like best about the product?
WalkMe provides a set of various solutions. We could use them by mixing and matching them to fit the use case we are solving. The available features are way ahead of the available competitor solutions.
What do you dislike about the product?
A couple of the available solutions are not evolved to a full extent and still need some feature enhancements to solve complex problems. Customization features for surveys will be a game changer on how can receive feedback from users instead of relying on the other alternative survey tools.
What problems is the product solving and how is that benefiting you?
We are using WalkMe for improving the user onboarding process. Alongside, we use WalkMe to reach out to the users when a new feature or enhancement is done and give the information helping them to adapt to the newest versions.
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