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Requires significant effort to implement, and they will not let customers leave
What do you like best about the product?
Great idea, to embed help text in specific pages, complete with step by step instructions
What do you dislike about the product?
We never had time to implement the product. It takes a huge time investment, and isn't designed for full documentation. Rather than maintain two sets of documentation, we removed Walkme from our product.
This company is as bad as AOL or TimeWarner: they will not let you out of your multi-year contract no matter how unhappy you are with the product.
This company is as bad as AOL or TimeWarner: they will not let you out of your multi-year contract no matter how unhappy you are with the product.
What problems is the product solving and how is that benefiting you?
We have gotten zero benefit in all the years we have been a customer. You essentially need a full-time person and a dedicated project to implement, and also to maintain multiple versions if you change your user interface. It just wasn't worth the trouble and certainly not the expense.
Recommendations to others considering the product:
Use HelpNDoc instead. It's an order of magnitude less expense and creates an HTML-based help system from your Word-based user manual. You could make it contextual with links to a given help page in your app.
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Complex and powerful performance support and analytics tool.
What do you like best about the product?
WalkMe has both high quality and high quantity of powerful features that are highly user-focused. Paired with WalkMe's incredible analytic functionalities, it's hard to imagine how any other DAP tool can compete. I can't pick one favorite thing about WalkMe; it's how all the features work together to create a valuable and powerful asset to users and the company.
What do you dislike about the product?
Like all powerful tools with many features, it can be difficult and time-consuming for developers to make the optimal solutions for their users.
For those in the Instructional Design world, WalkMe is like Storyline, whereas a simple alternative to WalkMe is like a PowerPoint presentation. Easier to make a quick output, but the output may not be the best or most effective solution.
For those in the Instructional Design world, WalkMe is like Storyline, whereas a simple alternative to WalkMe is like a PowerPoint presentation. Easier to make a quick output, but the output may not be the best or most effective solution.
What problems is the product solving and how is that benefiting you?
1. New Hire Onboarding
2. New software onboarding
3. Performance Support
4. Awareness and support for new features & processes
5. Identify where associates struggle in processes
2. New software onboarding
3. Performance Support
4. Awareness and support for new features & processes
5. Identify where associates struggle in processes
Definitely helpful
What do you like best about the product?
It actually helps me with things that I should be doing like properly verifying customers and helps me with scripts.
What do you dislike about the product?
I do not dislike anything about Walkme. It works fine for me.
What problems is the product solving and how is that benefiting you?
It helps me to verify the customers properly. It also helps me to remember to access other systems.
Just be sure before you sign the contract
What do you like best about the product?
In theory, the idea of the product is wonderful. And they are responsive and stay on top of your project. The product is feature-rich and for what they do, they do it well.
What do you dislike about the product?
The problem is that you have to sign an annual agreement before you really use the product, and you're locked into that agreement no matter what happens. And the cost depends on what you *think* your user base will be over the course of the next 12 months,
For us, I didn't fully appreciate how complicated it can be to truly integrate WalkMe into our web application. It would have required weeks of time for our most technical resources, and it ended up I couldn't allocate that much time just for WalkMe. And it's too complicated (in my opinion) for any non-technical person to actually set up correctly. There's conditional logic that requires a fair amount of technical understanding, especially if you need to have the WalkMe logic look at the underlying HTML to know where elements should go.
Unfortunately, we ended up not being able to use WalkMe at all. Especially unfortunate is that I'm locked into the annual contract and am on the hook for $20,000 paid $5,000 quarterly. All based on numbers that I *thought* we'd be using (I guess I could have just said we'd only have 10 users).
They refuse to end the contract despite having already paid $10,000 for (quite literally) no work being done. None of their time taking, none of their server resources used, nothing.
So if WalkMe appears to be the right solution for you, be absolutely sure you're going to use it and I would estimate on the LOW side for users because you're going to be paying for them regardless.
We did have one technical issue where the WalkMe scripts were causing each click in our Admin Portal to open a new tab briefly, then immediately close in the browser. We ended up removing the script and not working with them to resolve that, and I believe there would have been a fix for it.
For us, I didn't fully appreciate how complicated it can be to truly integrate WalkMe into our web application. It would have required weeks of time for our most technical resources, and it ended up I couldn't allocate that much time just for WalkMe. And it's too complicated (in my opinion) for any non-technical person to actually set up correctly. There's conditional logic that requires a fair amount of technical understanding, especially if you need to have the WalkMe logic look at the underlying HTML to know where elements should go.
Unfortunately, we ended up not being able to use WalkMe at all. Especially unfortunate is that I'm locked into the annual contract and am on the hook for $20,000 paid $5,000 quarterly. All based on numbers that I *thought* we'd be using (I guess I could have just said we'd only have 10 users).
They refuse to end the contract despite having already paid $10,000 for (quite literally) no work being done. None of their time taking, none of their server resources used, nothing.
So if WalkMe appears to be the right solution for you, be absolutely sure you're going to use it and I would estimate on the LOW side for users because you're going to be paying for them regardless.
We did have one technical issue where the WalkMe scripts were causing each click in our Admin Portal to open a new tab briefly, then immediately close in the browser. We ended up removing the script and not working with them to resolve that, and I believe there would have been a fix for it.
What problems is the product solving and how is that benefiting you?
I was hoping to use WalkMe as a way to reduce support tickets. But the reality is that I'd need to have a full-time resource just keeping the WalkMe scripts updated since we update our Admin portal with monthly builds, adding functionality and integrations, etc. Since that resource would have to be technical anyway, it makes more sense for me to just add that resource as a support agent.
Any change (even a label change) could cause the WalkMe scripts to break, so for each production update we'd need to review WalkMe to see if anything broke. If something was broken and we didn't proactively fix it, it would cause even more support tickets.
Any change (even a label change) could cause the WalkMe scripts to break, so for each production update we'd need to review WalkMe to see if anything broke. If something was broken and we didn't proactively fix it, it would cause even more support tickets.
Easiest way to create a navigation map for your customers
What do you like best about the product?
The product is very easy to setup and gets well integrated with the apps or web logins. The best thing about it was how easy I could set it up and design a walk through with no knowledge of programming or designing whatsoever.
It gets integrated very easily too, is easy to turn off and also a very good medium to flash pop-ups for users who log in.
It gets integrated very easily too, is easy to turn off and also a very good medium to flash pop-ups for users who log in.
What do you dislike about the product?
It could have templates to speed up the setting up process.
What problems is the product solving and how is that benefiting you?
Walkme helped me in designing the perfect tutorial for new and existing users on how to go about using my web application, where to start, what could be the different use case scenarios, etc.
easy shared link to walk thru and followup for finish line
What do you like best about the product?
easy to share links and progress to finish line while teams still progressing and step thru of processes and business validations
What do you dislike about the product?
task setup still cumbersome for some login items - when task created still gets upload and sync issues. when you create new tasks for individuals it still share of team view or general view
What problems is the product solving and how is that benefiting you?
tracking progress and team progress while everything in one place. process walk thru of inidivual business reasoning and validations while everyone see same benefits and saving of those in frequently access items still stored which usefulness gets access only like quarterly
Good tool when it actually works....
What do you like best about the product?
Flexibility to create walk-throughs and customer facing assets to support new feature releases, share important communications and understand what features users are interacting with in our product.
What do you dislike about the product?
Support team is extremely slow to respond with resolutions for critical bugs. When I try to contact my client success manager for help, I'm told that if she responds I'll be billed for professional services hours. I often feel stuck and helpless when encountering major issues, such as session playbacks not being available, due to lack of response, support tickets being assigned and re-assigned from team to team. Managing my walkme support tickets has become a full time job and is not time well spent.
What problems is the product solving and how is that benefiting you?
helping users on-board in product, understanding user behaviors with product features, anticipate issues or bugs
Saves on costs and helps to boost revenue.
What do you like best about the product?
I'd like to echo basically all of the previous sentiments around WalkMe. It's a gamechanger if you have a niche or difficult to use product. As we're in the business of assisting the elderly, you can imagine that they need guidance with the most straightforward processes.
What do you dislike about the product?
The knowledgebase could be bigger. We've had some CSS issues.
What problems is the product solving and how is that benefiting you?
The ultimate goal is for clients to help themselves first, without contacting us. This works for us and Walkme helps to reduce the load of our support teams.
the most wide tool for digital adoption
What do you like best about the product?
the tool ha almost all of it. starting from simple onboarding for our clients (SMBs) to internal use of our most tough softwares (sorry salesforce!).
What do you dislike about the product?
I couldnt sign up in the beginning since we thought its for enterprise only/
What problems is the product solving and how is that benefiting you?
onboarding new clients, onboarding new employees, digital transformation, change management, and also UX of our self CRM
Walkme is one amazing app
What do you like best about the product?
I was amazed at how Walkme integrates with a web application using literally a few lines of code which are copied in the head tag. With just those few lines of code you basically get an entirely new application which is superimposed over the original application and an entirely new way of communicating with users and getting important insights into how your application is used. I also thought the Walkme's documentation and university courses did an excellent job in getting novice users up and running with the tool quickly and easily.
What do you dislike about the product?
There's nothing I dislike as such, but there's probably many new nice-to-haves I'd like to see in Walkme such as extended goal options for onboarding tasks, some additional reporting capabilities and similar.
What problems is the product solving and how is that benefiting you?
After deploying walkme we now have the ability to manage user engagement without involving developers or making any changes in the core application. The walkthroughs and new feature announcements can be published in minutes rather than days (or even weeks). There's still a lot of walkme features that we're not even using at this time but will likely be deploying them as we discover new ways to use the tool.
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