WalkMe DAP
WalkMeReviews from AWS customer
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Powerful and versatile tool easy to implement
What do you like best about the product?
Walkme is easy to use, even for beginners, and as a builder it is possible to start creating content very fast. The support is also great and responsive, with some additional AI features helping even more. Despite the simplicity of use, it is a great tool, very complete, that allows to create complex content that fits all needs. I would highlight:
- quick start,
- reactive support,
- very complete analytics tools that help understanding users behaviors, creating new content or correcting mistakes,
- wide variety of content: interactive guidance with balloons, tips on specific fields, pop-ups appearing based on specific conditions, links to other pages etc...
- enjoyable for end-users as a new and modern guidance tool.
The more you use WalkMe, the more versatile it gets, and you can adapt its pre-built features to achieve a lot of goals: user support, error prevention, communication, etc...
It' also worth mentioning that the WalkMe community is very engaged and active.
- quick start,
- reactive support,
- very complete analytics tools that help understanding users behaviors, creating new content or correcting mistakes,
- wide variety of content: interactive guidance with balloons, tips on specific fields, pop-ups appearing based on specific conditions, links to other pages etc...
- enjoyable for end-users as a new and modern guidance tool.
The more you use WalkMe, the more versatile it gets, and you can adapt its pre-built features to achieve a lot of goals: user support, error prevention, communication, etc...
It' also worth mentioning that the WalkMe community is very engaged and active.
What do you dislike about the product?
The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-through, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool.
Depending on the structure of the page you're building on, Walkme will be more or less accurate, but we always found workarounds or tools to overcome these issues, fortunately every single new release is making the tool better, and the use of IA is also increasing the accuracy of the system.
Depending on the structure of the page you're building on, Walkme will be more or less accurate, but we always found workarounds or tools to overcome these issues, fortunately every single new release is making the tool better, and the use of IA is also increasing the accuracy of the system.
What problems is the product solving and how is that benefiting you?
Walkme is helping our end-users using our Procurement tool with interactive guidance and information all along the ordering process. It also prevents some mistakes by automatically checking and validating the content of critical fields.
We also use it to make some announcements when updates are launched, or reminders under the form of pop-ups, that can be set on specific page and for specific users and quick to add or remove, according to the needs.
The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-through, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool.
We also use it to make some announcements when updates are launched, or reminders under the form of pop-ups, that can be set on specific page and for specific users and quick to add or remove, according to the needs.
The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-through, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool.
Great.
What do you like best about the product?
Marcus Mayberry provides amazing customer service. WalkMe reps are available and ready to answer questions. The product has been useful.
What do you dislike about the product?
Some aspects of the product are hard to learn when I, the user, am completely new to a subject. For instance, JQuery. I believe this is too advance.
What problems is the product solving and how is that benefiting you?
Helping our customers navigate Workday.
Impressed with the functionality and easy to build solutions.
What do you like best about the product?
time saving - no need to spend time with users on individual guidance - we direct them to specific walkme items instead of explaining.
What do you dislike about the product?
Lack of auto-notifications on broken SWT steps.
What problems is the product solving and how is that benefiting you?
Saves us time in user guidance an minimizes training efforts as well as supports immediate communication regarding ad hoc system changes.
My WalkMe experience was already good, but it has gotten even better since Joy Adiv returned.
What do you like best about the product?
WalkMe helps us a lot in the UX of our app, facilitating the user's journey (with Smart Walk Thrus), helping to communicate new features (with ShoutOuts) and creating new launchers that would take weeks of development if we were to create in our app.
I would like to thank all the help Joy has been giving us, bringing a lot of insights and cool ideas for us to implement!
And I would also like to thank all the help and attention that Jason Foose gave us in a support ticket.
I would like to thank all the help Joy has been giving us, bringing a lot of insights and cool ideas for us to implement!
And I would also like to thank all the help and attention that Jason Foose gave us in a support ticket.
What do you dislike about the product?
WalkMe has some limitations.
An example is that we would like to build a Shout-out saying "you have an active promotion, check the promotions page", which would appear in the Product Listing Page ONLY if the customer has any active promotions (i.e. if the promotion page is populated).
In short, we would like the customer to only enter the promotion page if it is populated with a promotion, and this shout-out would help us with that.
But it was not possible to create, because for WalkMe to check if the promotion page was populated, the user would have to enter the promotion page first, and that is what we would like to avoid.
An example is that we would like to build a Shout-out saying "you have an active promotion, check the promotions page", which would appear in the Product Listing Page ONLY if the customer has any active promotions (i.e. if the promotion page is populated).
In short, we would like the customer to only enter the promotion page if it is populated with a promotion, and this shout-out would help us with that.
But it was not possible to create, because for WalkMe to check if the promotion page was populated, the user would have to enter the promotion page first, and that is what we would like to avoid.
What problems is the product solving and how is that benefiting you?
WalkMe helps us teach users how to use our app: how to make a purchase, how to edit an order, how to download Invoices...
It solves the problem of the user getting lost inside our app, not knowing how to do these things.
It solves the problem of the user getting lost inside our app, not knowing how to do these things.
Robust, customizable tool with great client support
What do you like best about the product?
I appreciate the various modalities that WalkMe can serve various business needs and each can be customized to match branding while also achieving business and education goals for our products. The analytics are really powerful, and we're just learning to tap into them to make real decisions.
What do you dislike about the product?
There is a pretty steep learning curve with WalkMe, even as someone with a background in e-learning technologies. In order to implement some of the basic functionality you have to have to get somewhat technical using jQuery and CSS. I know I appreciated the challenge this gave me, and I've enjoyed what I've learned, but if you are not technologically-saavy and a fast learner, it may a long time before you are proficient in the software.
What problems is the product solving and how is that benefiting you?
We use WalkMe as our primary communication tool with our large client base. We used to only contact them via email, and our open-rate was abysmal. Now we are confident that our users are getting our updates. Additionally, we use WalkMe as our on-demand training library for users and have also peppered in SmartTips throughout our sites to assist clients. This has reduced the amount of individualized client trainings and total implementation time for our software.
easy to use in almost every case
What do you like best about the product?
You can create your own tailor made solutions. No more long time for development.
What do you dislike about the product?
the contract is quite expensive, if you are in trouble that needs an immediate assistance you'll have to write an email, receive a prewrote email and maybe the next day someone will help you
What problems is the product solving and how is that benefiting you?
walkme is solving problems related to communication with our customers, we can communicate our technical maintenance for example. More valuable walkme can help us to solve our customer navigation issues. We can fix faster almost any compliant from our customers
Easy to use and self-serving
What do you like best about the product?
WalkMe as a training tool is easy to use and self-serving, accessible in different countries and in different languages. Training is easy to build – and has a fast-learning curve both for the builder to develop expertise on the tool, as well as end-users using the tool.
End-users benefit from the opportunity to have user-friendly and intuitive in-platform guidance, from their very first steps through to their day-to-day activities - able to have training (and refreshes) at their own pace and at their point of need.
Digital Adoption has allowed us to reach all the regions with a uniform approach to training. It has permitted us to save FTE time, by providing guidance when needed to the user as it’s always available. It has also helped us navigate change management during this project.
End-users benefit from the opportunity to have user-friendly and intuitive in-platform guidance, from their very first steps through to their day-to-day activities - able to have training (and refreshes) at their own pace and at their point of need.
Digital Adoption has allowed us to reach all the regions with a uniform approach to training. It has permitted us to save FTE time, by providing guidance when needed to the user as it’s always available. It has also helped us navigate change management during this project.
What do you dislike about the product?
I feel that WalkMe still has room to grow and develop, e.g.:
- WalkMe functionality: currently don't have the action option to open TeachMe, as we do with the WalkMe Menu; only 4 items can be added to the WalkMe Menu (SWT, Shuttles, Resources & Onboarding Tasks), and 3 for TeachMe (SWT, Shuttles, Resources) - sometimes it may not cover users' needs.
- limitations on data extraction on Insights or TeachMe dashboard – even the new Report Builder does not give us full autonomy over dimensions and measures to analyse (e.g., extract course completion by regions)
- Allows linear flows only - you can't link a step back to a previous one
- Single static menu for all end users - not flexible to different audiences
- Onboarding completion condition - task completion is based on selected goals, and not SWT completion; means we have to specify things that are clicked
- Smaller Screen Resolution - balloons interfering/covering screen elements and/or being cut off the screen
- WalkMe functionality: currently don't have the action option to open TeachMe, as we do with the WalkMe Menu; only 4 items can be added to the WalkMe Menu (SWT, Shuttles, Resources & Onboarding Tasks), and 3 for TeachMe (SWT, Shuttles, Resources) - sometimes it may not cover users' needs.
- limitations on data extraction on Insights or TeachMe dashboard – even the new Report Builder does not give us full autonomy over dimensions and measures to analyse (e.g., extract course completion by regions)
- Allows linear flows only - you can't link a step back to a previous one
- Single static menu for all end users - not flexible to different audiences
- Onboarding completion condition - task completion is based on selected goals, and not SWT completion; means we have to specify things that are clicked
- Smaller Screen Resolution - balloons interfering/covering screen elements and/or being cut off the screen
What problems is the product solving and how is that benefiting you?
To date, we have been using WalkMe tools as an internal training device to grant users autonomy over their learning as it is self-service help, coupled with traditional training. TeachMe and WalkMe in tandem have been terrific, as they have enabled us to consolidate training by creating courses with specific lessons within, allowing us to structure the online training much like our face-to-face training. This consolidation and structure have been important as they have allowed us to try something new as a business and aid us to move into a more digital world by ensuring software adoption, streamline large-scale, complex, and disruptive transformation by overcoming change, empowering employees, and increasing platform usability. With WalkMe, we have 120+ content set-up ready to walk our users through our new platform, training them how they’re able carry out their day-to-day in the new world.
Easy to use and lots of new builds to discover
What do you like best about the product?
I appreciate how the platform is easy to make templates out of and how fast it could be implemented.
What do you dislike about the product?
It needs more customization on button placement and more options for fonts.
What problems is the product solving and how is that benefiting you?
It helps with onboarding and is perfect for making demos of solutions.
WalkMe is an amazing adoption tool!
What do you like best about the product?
WalkMe allows you to easily create self-serve content for your end-users that is easy to use while giving them an overall better experience by showing them the support on-screen vs. the traditional job aids.
What do you dislike about the product?
Some technical knowledge would be helpful for the WalkMe builder as some elements on the platform may require jQuery or Regex to perform well.
What problems is the product solving and how is that benefiting you?
The benefit to analyze how our users are using our tool and platform through WalkMe Insights has been amazing. We can find out what our users need help with or what content we're missing.
WalkMe Feedback
What do you like best about the product?
They were easy to work with, familiar with our internal processes already, always available, timely response to our questions or concerns.
What do you dislike about the product?
None. There was nothing to dislike about our interaction(s) with WalkMe
What problems is the product solving and how is that benefiting you?
Navigation issues in our goals and performance management system
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