WalkMe DAP
WalkMeReviews from AWS customer
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WalkMe has provided invaluable support within our talent systems.
What do you like best about the product?
WalkMe allows us to add in-the-moment enablement, critical validation, time-sensitive communications, resources and surveys. All of WalkMe support including their Solution Engineers are so helpful in finding the best solutions to meet our business needs.
What do you dislike about the product?
WalkMe continues to add and enhance new features and I would just say, keep up the good work. And where possible, providing training or templates on CSS customization.
What problems is the product solving and how is that benefiting you?
WalkMe not only saves costs, but also supports the employee experience including complying with policy, decreasing the amount of support needed, increasing adoption and productivity, and supporting inclusive and equitable processes.
Users can self help by using WalkMe
What do you like best about the product?
Self-help function to minimise call from users
What do you dislike about the product?
It is hard to use/configure Smart WalkThrough.
What problems is the product solving and how is that benefiting you?
Self help functioning which minimise calls received from users
Create an exciting customer journey to enhance user experience
What do you like best about the product?
1. Proactive user support - help in the right place at the right time
2. Simplify workflows
3. Automation of routine
4. Accessible analytics about users
2. Simplify workflows
3. Automation of routine
4. Accessible analytics about users
What do you dislike about the product?
1. Installation of the extension for the application to work on the Workday site (it is not always possible to install the WalkMe extension for all users centrally)
2. WalkMe Insights interface needs improvement. Ideally, make it possible to create your custom dashboards based on WalkMe data
3. It is necessary to enable direct API integration of WalkMe Insights data with BI Reporting apps (Power Bi, Qlik Sense etc.)
4. Expand the ability of WalkMe builder within Debug mode. It is necessary to make it possible to view the value of variables and elements of the site at the time of development
5. Improve the methodology for resolving requests by the WalkMe support team. If a meeting is scheduled, participants from the support team must first work out the request and know the content to offer solutions at the meeting
2. WalkMe Insights interface needs improvement. Ideally, make it possible to create your custom dashboards based on WalkMe data
3. It is necessary to enable direct API integration of WalkMe Insights data with BI Reporting apps (Power Bi, Qlik Sense etc.)
4. Expand the ability of WalkMe builder within Debug mode. It is necessary to make it possible to view the value of variables and elements of the site at the time of development
5. Improve the methodology for resolving requests by the WalkMe support team. If a meeting is scheduled, participants from the support team must first work out the request and know the content to offer solutions at the meeting
What problems is the product solving and how is that benefiting you?
1. Reducing user frustration during complex business processes
2. Engaging/focusing on important action – increase completion rate
3. Gathering user feedback and describing user behavior – build human-centric processes
4. Preventing entering mistakes – reduce payroll and integration risks
2. Engaging/focusing on important action – increase completion rate
3. Gathering user feedback and describing user behavior – build human-centric processes
4. Preventing entering mistakes – reduce payroll and integration risks
WalkMe - A complete game-changer for rolling out a new ERP
What do you like best about the product?
WalkMe was a complete game-changer when it came to training users on a brand new ERP, previously we would produce a thick training manual and visit site-by-site training people at great expense and time. With WalkMe we were able to build simple flows and processes that people could follow without manuals and trainers hanging over their shoulders. WalkMe allowed us to shorten the training process by half and quickly instil confidence because the users knew that WalkMe was there if ever they forgot a process.
What do you dislike about the product?
There weren't any real negatives, the only one perhaps was that for some processes automation and validation happened in the background and the users weren't even aware WalkMe was helping.
What problems is the product solving and how is that benefiting you?
Cost and time saving on training, reducing mistakes by validation, and automation speeding up processes.
The best guidance tool in the market
What do you like best about the product?
The tool makes it easy for users to navigate and perform tasks. It also provides analytics on utilization and has the potential to be used as a continuous improvement tool.
What do you dislike about the product?
I think there's opportunities for further customization, but this doesn't affect its functionality
What problems is the product solving and how is that benefiting you?
WalkMe makes it easy for us to communicate actions to a broader audience. Beyond communication, it provides instructions and guidance on tasks to be done for a process to be completed.
Great and responsive team
What do you like best about the product?
Responsible team that takes time to co-plan with client and deliver on schedule.
What do you dislike about the product?
Takes time to understand every feature and how to use Walkme adoption platform.
What problems is the product solving and how is that benefiting you?
Improving our users' ability to navigate our website.
Walkme is a great tool that has consistently added value to our company.
What do you like best about the product?
Walkme is a great tool. It is fun and super easy to use. It is always really neat to demo a Walkme asset and see the faces of the audience light up and their ideas of how Walkme can solve their business problems pop into their heads.
I love the Walkme editor and find it super intuitive
I love the Walkme editor and find it super intuitive
What do you dislike about the product?
I wish new features were documented and communicated better. I usually find new features when I am in the editor.
What problems is the product solving and how is that benefiting you?
Walkme primarily solves our issue of not having budget to train and onboard staff to several of our business platforms.
A very powerful tool to support our users in our CRM system.
What do you like best about the product?
The most helpful is that we can support our users with the help of WalkMe directly in our CRM tool, with integrated documents, automatization, smart walk-troughs, etc.
What do you dislike about the product?
We are having sometimes technical difficulties in the building phase, where we cannot exactly identify the issue.
What problems is the product solving and how is that benefiting you?
Our users are getting help via/with WalkMe directly in our CRM, f.e. without extra time for searching documents on other platforms to process a step. They get a guideline via smart walk-troughs directly in the tool to finalize the needed processes, or, they can be informed about important information via WalkMe in our CRM. WalkMe is a part of our enablement.
Great tool that improves the UX of our web applications. Intuitive and easy to use.
What do you like best about the product?
You do not need a comprehensive tech background to use WalkMe. I also like that you can build a solution and deploy it within the same day.
What do you dislike about the product?
It would be great if the ActionBot had NLP and could support translations.
What problems is the product solving and how is that benefiting you?
Navigation issues, users relying on a helpdesk for answers, product limitations where an OOTB solution owuld be costly and more time-consuming
System implementations: helping improve the solution as well as communicate directly to end users.
What do you like best about the product?
- Collaborative team
- Bot-based tech
- Targeted comms
- In-system support
- Bot-based tech
- Targeted comms
- In-system support
What do you dislike about the product?
- Not enough canned demos showcasing the capability
- Challenge to structure with complex environments / sign-in structures
- Challenge to structure with complex environments / sign-in structures
What problems is the product solving and how is that benefiting you?
- Issues with an incomplete system / requirements (e.g., all caps) that aren't baked into the actual solution
- Communicating with specific users (we need to work more on building that out by system role)
- Communicating with specific users (we need to work more on building that out by system role)
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