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Easy to use Onboarding adoption tool!
What do you like best about the product?
What I love best about Walkme is how easy it is to create fun and interactive ways for your users to onboard for your software! Customer response is great and we are seeing a lot of improvement from our onboarding.
What do you dislike about the product?
It does take a lot of time to get spun up from a content creation side. Once you have a dedicated employee able to create shoutouts and pop-ups it gets easier.
What problems is the product solving and how is that benefiting you?
Onboarding was one of the easiest and we also use it for customer service funneling.
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Portal Navigation Ease
What do you like best about the product?
Ability to use the Bot to help determine Portal User Persona and then launch Walk Thru and Tutorials based on the user's persona and the required task they need to complete
What do you dislike about the product?
The limitation imposed on Colour scheme customization and window sizing, we find it hard to match the colour of the Bot and Walk Thru menus.
What problems is the product solving and how is that benefiting you?
Enabling our Portal Users better self navigate to complete whatever task they are striving too.
Recommendations to others considering the product:
Increase the flexibility of Bots, this is something I find that has potentials as an executive sponsor within our Company
Great Solution, Very easy to deploy
What do you like best about the product?
Clients love it. Very easy to implement and receive instant ROI. Very user-friendly. The clients love the access at their fingertips to online guidance and help. Very easy to deploy. We went live in less than 30 days. Very powerful
What do you dislike about the product?
Not having an admin app available for iPhone or Android so we could easily publish a Shout out if necessary.
What problems is the product solving and how is that benefiting you?
Self-help options for our client base. Knowledgebase for our support agents.
Recommendations to others considering the product:
Great product with a great team to work with.
Steep learning curve, but a powerful tool
What do you like best about the product?
Onboarding process, especially getting started, is robust and has improved immensely in the last year or two.
What do you dislike about the product?
WalkMe isn't a perfect fit with our application and needs quite a bit of fine-tuning to make it work well.
What problems is the product solving and how is that benefiting you?
WalkMe has helped us guide users how to use our application and helps reinforce some commonly used functions in our software.
Recommendations to others considering the product:
Ask questions. Make sure it works well with your platform. Completely understand how much WalkMe will help you support and customize after you are done with the initial training period.
Driving adoption with high-impact just-in-time support
What do you like best about the product?
WalkMe has allowed my small team to quickly build, test and launch smart walkthroughs to help users understand and learn our product. Our platform is consistently updating and growing so the ability to trigger shout-outs of new features and functions is fantastic.
What do you dislike about the product?
At times out single page application causes issues with needs for refresh and updates to the smart-walkthroughs. This can get a user lost in the workflow and losing the support of the WalkMe.
What problems is the product solving and how is that benefiting you?
Lowering user support issues. Supporting onboarding and success criteria for enterprise clients. New-hire product training.
Recommendations to others considering the product:
The power of this tool is clear and evident. Having some technical skills on your implementation team will help you be most successful with the GTM.
Don't build it yourself
What do you like best about the product?
Non-technical users can pick it up right away. The onboarding is great as it pushes you to understand the in's and out's.
What do you dislike about the product?
Sometimes the customer support scheduled calls are a little too much but that could be because of the nature of our business. We can't let WalkMe have access to our environment.
What problems is the product solving and how is that benefiting you?
Reducing errors for wrong or incomplete data entry. Reducing customer service call times.
Recommendations to others considering the product:
This is the one to use. The company has their stuff together. Digital adoption with in your company is key with any product and WalkMe has made it apart of their service to support your staff.
Excellent client training tol
What do you like best about the product?
The core walk me to provide client walkthrus are a great way to train end clients and their employees. This has significantly reduced some of our training that we have to do when a new client person replaces previous one.
It is fairly easy to use but does require a bit of technical mindset.
It is fairly easy to use but does require a bit of technical mindset.
What do you dislike about the product?
There were some other features they released which did not work as advertised. The big one was their NPS tool which we launched and did not get any results from.
Their CSM support/training isnt the greatest we have experienced. It has been hard to get hold of a person to give a referesher.
Their CSM support/training isnt the greatest we have experienced. It has been hard to get hold of a person to give a referesher.
What problems is the product solving and how is that benefiting you?
It has reduced our training times for the client and their end users who we generally do not get a chance to talk to
Recommendations to others considering the product:
It is a bit of learning curve and sometimes you need a refresher after 2-3 months when you discover additional features you want to implement
Simple and Powerful
What do you like best about the product?
The features make sense. There is a bit of a learning curve, but the editor is fairly-easily mastered. IT is powerful and flexible and intuitive.
What do you dislike about the product?
Segmentation for the Publish process could be improved and the new Tracking feature needs to be better fleshed out.
What problems is the product solving and how is that benefiting you?
User onboarding and in-app, contextually sensitive answers. It has helped us automate repetitive tasks.
Eliminated webinars and live training
What do you like best about the product?
Walkme has allowed us to almost entirely eliminate the need for live training. Our system is specialized and can be complex, yet we now have most clients onboard completely on their own with no training.
What do you dislike about the product?
It becomes a bit difficult to manage active content when you reach a certain level of use.
What problems is the product solving and how is that benefiting you?
User training/onboarding is the biggest benefit to us - however, we have also benefited using Walkme to notify users of new features and to leave rewards in target places throughout the application.
It's been a fantastic experience.
What do you like best about the product?
the customer service. it is very helpful and thorough.
What do you dislike about the product?
nothing. i have not really disliked anything walkme related.
What problems is the product solving and how is that benefiting you?
none
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