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WalkMe is an easy way to offer interactive guidance to users and to provide them documents.
What do you like best about the product?
Smart Walk-thrus and Resources allow to easily offer interactive guidance and provide documents to users. Vision is useful to help user to resolve some difficulties. WalkMe support anwser quickly to my questions.
What do you dislike about the product?
Some items, as Surveys, are hard to customize. Some reports could be improved. More filters could be added to Insights.
What problems is the product solving and how is that benefiting you?
Reduce the number of calls to customer service
Recommendations to others considering the product:
Some jquery and css knowledges are needed to use WalkMe.
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Terrific tool to help your product grow!
What do you like best about the product?
WalkMe not only helps your user to get quick and contextual help but gives you an insight into how users are using the product. The product evolves with WalkMe! The analytics help us to know how users interact with the features and where do they search for the help the most. It has helped us build ActionBot walkthroughs which have helped the users to onboard the product and start using it with ease.
What do you dislike about the product?
WalkMe would be more competitive if we can design our own main menu and other workflows with more ease in customizing the CSS.
What problems is the product solving and how is that benefiting you?
Our portal is relatively new and still evolving, WalkMe ActionBot is helping our first-time users to onboard the product and tooltips not only help them to understand the meaning of dashboards and analytics but also help them to complete forms in the portal. Moreover, we are tracking surveys to get feedback and product ideas and improve the portal.
Recommendations to others considering the product:
Yes, definitely!
Happy with WalkMe, excited to do more.
What do you like best about the product?
I like that it allows me to guide clients through some of our standard processes.
What do you dislike about the product?
It is a little clunky to build and takes more time than I anticipated to make it work successfully.
What problems is the product solving and how is that benefiting you?
Guided customer support in a Saas product. Helpful to provide support in the context of the actual product.
WalkMe's help for onboarding and customer service
What do you like best about the product?
WalkMe has helped out our customer service onboarding become so much easier even after we grow. The custom integration has been very easy to work with!
What do you dislike about the product?
The sheer amount of options can be overwhelming but once you're knowledgable about it it can become easier.
What problems is the product solving and how is that benefiting you?
Customer Service ticketing, Onboarding, and continuous customer training.
Recommendations to others considering the product:
Make sure you have a dedicated person onsite that can devote time to implementing.
Works well but has its issues
What do you like best about the product?
Walkme is great at guiding users through simple processes, teaching them along the way. It also has a good popup system for getting the word out to many users.
What do you dislike about the product?
I have had bad experiences with the support, and now expect issues to take a lot longer to resolve than they should. Changes "Improvements" to the system have not always been purely positive, removing some basic functionality that was previously there and very useful.
What problems is the product solving and how is that benefiting you?
We use Walkme to reduce the load on our support staff. It has made a small impact but has a way to go.
WalkMe for 2.0
What do you like best about the product?
Smart walk throughs with automated steps, client on boarding training.
What do you dislike about the product?
Walk me should definitely look into some for of automated testing, it is time consuming to re-test all the process manually every time updates are made on our application.
What problems is the product solving and how is that benefiting you?
Client On boarding and training of the new website and application.
WalkMe solved our non-engagement issues.
What do you like best about the product?
I like our WalkMe team the best. They have taken the time to assist us with our launch and deployment of WalkMe. WalkMe continues to help solve our user's issues. The more I learn about all that WalkMe can do, I am thrilled that we partnered with WalkMe. Best investment for our department in 2018.
What do you dislike about the product?
I am going to be very honest here, NOTHING. I only wish we would have partnered with WalkMe earlier.
What problems is the product solving and how is that benefiting you?
Engagement, our travelers are staying int the tool and completing their bookings . Decreasing support tickets for all. Because the travelers have the help tool right there, our support tickets are decreasing significantly.
WalkMe is amazing for both clients AND staff
What do you like best about the product?
WalkMe has been an amazing tool for delivering training to our staff and our clients at an expedited pace - letting us tailor parts of our software as needed in a way that can be delivered on demand. Our staff can now experience training tailored to their individual roles and our clients can receive guided help round the clock!
What do you dislike about the product?
The editor can be slow to work in - but I do have an incredible amount of content housed in it.
What problems is the product solving and how is that benefiting you?
Our clients often experience turn over and training is costly. They can also forget how to perform actions within the software, and WalkMe allows us to provide guided tutorials at any time to bring them back up to speed - without requiring them to enter support tickets. It's also allowing us to train our staff internally without having to make them sit and watch videos all day - getting them some quality time in the software, and getting them up to speed much faster than ever before.
Recommendations to others considering the product:
Have patience, take the time to ensure you have a team ready to be dedicated to it, and plan carefully. I dedicated myself for three months to learning jQuery and how to use WalkMe, planning out exactly what my company needed in it, and developing this program. We self-implemented, which was a good decision for us, but may not be for everyone. Take the time to QA test accordingly, and always be prepared to continue your testing even after you launch.
Gamechanger and business saver.
What do you like best about the product?
I really like how many options I have to prevent my staff from making mistakes as they learn how to use our software. In my industry of non emergency medical transportation and paratransit small mistakes can be very serious and expensive. Knowing the common mistakes and being able to prevent them during training is invaluable. Cant put a price tag on that.
What do you dislike about the product?
I honestly dont have anything I dislike. I havent come across a function I need that I have not been able to achieve somehow. Great and thorough staff and support.
What problems is the product solving and how is that benefiting you?
I bought a company beginning of the year to merge with my current operation and we had no time to train everyone and get everyone familiar with the new policies and procedures with the newer operation we were merging with. As an on demand transportation group we operate 24/7 and can never just close to train up the staff so WalkMe helped me train the employees but also prevent them from making common mistakes. Like I said no price tag on that when any mistake can lead to a costly lawsuit.
Recommendations to others considering the product:
Just do it. It is so much easier to train your employees with this tool. They feel more empowered to have on screen guidance than they do with a manual or flyer.
Walkme for onboarding and training
What do you like best about the product?
Employees support responsiveness is exceptional. Very knowledgeable. Vast array of product features and capabilities.
What do you dislike about the product?
Extensive learning curve. Build and implement options are primarily on organization to create. Tough for small business adoption.
What problems is the product solving and how is that benefiting you?
Attempting to remove customer training via webinar. No benefits yet as we have no implemented.
Recommendations to others considering the product:
Use a third party consultant to implement.
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