WalkMe DAP
WalkMeReviews from AWS customer
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Walkme is a great tool that has consistently added value to our company.
What do you like best about the product?
Walkme is a great tool. It is fun and super easy to use. It is always really neat to demo a Walkme asset and see the faces of the audience light up and their ideas of how Walkme can solve their business problems pop into their heads.
I love the Walkme editor and find it super intuitive
I love the Walkme editor and find it super intuitive
What do you dislike about the product?
I wish new features were documented and communicated better. I usually find new features when I am in the editor.
What problems is the product solving and how is that benefiting you?
Walkme primarily solves our issue of not having budget to train and onboard staff to several of our business platforms.
A very powerful tool to support our users in our CRM system.
What do you like best about the product?
The most helpful is that we can support our users with the help of WalkMe directly in our CRM tool, with integrated documents, automatization, smart walk-troughs, etc.
What do you dislike about the product?
We are having sometimes technical difficulties in the building phase, where we cannot exactly identify the issue.
What problems is the product solving and how is that benefiting you?
Our users are getting help via/with WalkMe directly in our CRM, f.e. without extra time for searching documents on other platforms to process a step. They get a guideline via smart walk-troughs directly in the tool to finalize the needed processes, or, they can be informed about important information via WalkMe in our CRM. WalkMe is a part of our enablement.
Great tool that improves the UX of our web applications. Intuitive and easy to use.
What do you like best about the product?
You do not need a comprehensive tech background to use WalkMe. I also like that you can build a solution and deploy it within the same day.
What do you dislike about the product?
It would be great if the ActionBot had NLP and could support translations.
What problems is the product solving and how is that benefiting you?
Navigation issues, users relying on a helpdesk for answers, product limitations where an OOTB solution owuld be costly and more time-consuming
System implementations: helping improve the solution as well as communicate directly to end users.
What do you like best about the product?
- Collaborative team
- Bot-based tech
- Targeted comms
- In-system support
- Bot-based tech
- Targeted comms
- In-system support
What do you dislike about the product?
- Not enough canned demos showcasing the capability
- Challenge to structure with complex environments / sign-in structures
- Challenge to structure with complex environments / sign-in structures
What problems is the product solving and how is that benefiting you?
- Issues with an incomplete system / requirements (e.g., all caps) that aren't baked into the actual solution
- Communicating with specific users (we need to work more on building that out by system role)
- Communicating with specific users (we need to work more on building that out by system role)
Cutting edge software - positive impact on OKRs across the board
What do you like best about the product?
Applications are built with the best of intentions but they're built by humans. Therefore hole in the boat exist. WalkMe allows us to patch those holes instantly.
What do you dislike about the product?
I wish the need for jQuery was eliminated. Product enhancements should be focused on optimizing the simplicity of the builder experience vs breadth of features.
What problems is the product solving and how is that benefiting you?
WalkMe helps solve adoption issues related to feature awareness, infrequent usage, inadequate utilization, gaps in UX design, and users' willingness to evangelize our technology.
The tool is not very intuitive and has an countless challenges using and technical difficulties.
What do you like best about the product?
Being about to build customized change management communications.
What do you dislike about the product?
When building sometimes the features and functionalities do not work properly.
What problems is the product solving and how is that benefiting you?
Implementing change communication for awareness.
A powerful tool with an amazing team behind it!
What do you like best about the product?
Once you know what you're doing the tool is incredibly powerful. There are multiple solutions to any problem and for the most part, these are customisable enough to be used how you wish.
What do you dislike about the product?
Features available are rigid in terms of when and how you should use them which can be a little restrictive. It's also difficult to tell what elements on a page you are selecting to add walkme data to. A great improvement would be to show the code as you select it.
What problems is the product solving and how is that benefiting you?
We use Walkme in a number of ways. One key problem is to enable our users to do the jobs they need to in what is a very complex system. In-app help and walkthroughs are helping to cut support requests and walkme enables us to tackle users issues quickly. We also use walkme to plug gaps in UX whilst waiting for in-app fixes to be completed by the development team.
Great product and support had always been amazing
What do you like best about the product?
Ease of use and the customer service is excellent
What do you dislike about the product?
Nothing that I can think of right now that I dislike
What problems is the product solving and how is that benefiting you?
Employee Onboarding and new feature adoption
WalkMe allows us to provide our clients an interactive learning experience!
What do you like best about the product?
WalkMe allows us to provide our clients with an interactive learning experience that is so crucial to understanding how to use our products. This is exponentially better than any video or lecture since the client is immersed in the process in real-time. WalkMe is a relatively easy-to-use product after overcoming the initial learning curve. WalkMe support and staff is always there to help with our many requests for assistance.
What do you dislike about the product?
We are not the typical WalkMe user and that poses significant hurdles to our use of the product. That being said, I do feel the company tries hard to make it work for us. Our main issue is the length of walk-thrus required to complete a task within our software. Most WalkMe clients build shorter walk-thrus with fewer steps. There are some other functional changes we would like to see implemented to make our usage easier.
What problems is the product solving and how is that benefiting you?
The WalkMe representatives take the time to listen to our feedback and try to resolve the issues we encounter. We are currently working with developers to hopefully address some of these specific pain points that will make my life using WalkMe much easier!
5 Year WalkMe Content Manager
What do you like best about the product?
I love the fact that it puts my clients' learning right where and when they need it - in their own software!
What do you dislike about the product?
We are a very unique use case for WalkMe and our content has hundreds of more steps than they recommend. It works for us, but we do have roadblocks because of this.
What problems is the product solving and how is that benefiting you?
When we used a more typical eLearning and LMS platform we had three major problems. The first was user management - we would have to import thousands of users a week and troubleshoot login issues constantly. There is no user maintenance. Second, our users would complain that the eLearning data did not match theirs and that they had to have their system open on a second monitor and try and follow through with the process. The third problem was keeping the eLearning content up to date. The last year we used Captivate, we had 140 classes. It took us the entire year to re-record the screenshots and copy and paste the text into the newer version. The first time we did this in WalkMe, it took us 3 months. Now we have it down to 6 weeks.
Recommendations to others considering the product:
WalkMe is changing how my organization looks at digital adoption. We started using only for educational purposes but have since moved into support call reduction, showcasing new features, and tracking beta test where we submit the tracked events to our usability team.
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