WalkMe DAP
WalkMeReviews from AWS customer
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Guidance delivered in your moment of need.
What do you like best about the product?
WalkMe is brilliant in many ways - there are several areas where the solution can really assist:
- Increasing productivity and shortening the time it takes for an organisation to get real value out of their investments by offering training at the fingertips of the user, right when they need it, reduces the need for lengthy training courses where the majority of those trained would forget within one day of being trained.
- Data gathering and insights - WalkMe helps you build a great heat map of the system it is integrated with, showing where users spend their time, what areas they reach out for help on as well as being able to tell you how long users are taking to complete tasks - allowing prioritisation of where you create assistance.
- WalkMe is also great at ensuring clean data enters your systems - minimise errors and assure data integrity with data validation and smart tip guidance.
- Increasing productivity and shortening the time it takes for an organisation to get real value out of their investments by offering training at the fingertips of the user, right when they need it, reduces the need for lengthy training courses where the majority of those trained would forget within one day of being trained.
- Data gathering and insights - WalkMe helps you build a great heat map of the system it is integrated with, showing where users spend their time, what areas they reach out for help on as well as being able to tell you how long users are taking to complete tasks - allowing prioritisation of where you create assistance.
- WalkMe is also great at ensuring clean data enters your systems - minimise errors and assure data integrity with data validation and smart tip guidance.
What do you dislike about the product?
There are multiple browsers available to users, which all operate slightly differently. It can sometimes take a little longer to test content across all browsers to ensure all created content works as expected.
What problems is the product solving and how is that benefiting you?
In my organisation we are seeing great results ranging from the reduction of support tickets where users are accessing the incorrect login page - we have solved this by using a WalkMe shuttle to automatically bounce the user to the correct page without them even being aware. We are also seeing increases in process completion in our HR system around our quarterly appraisal reviews, our data shows an increase in completion rates since we introduced WalkMe guidance, and those who use the guidance also complete the process in less time than those who don't.
Recommendations to others considering the product:
Really understand the capabilities of your potential investment, learn from others who have made the leap, plan your use cases in advance, decide what you would like to report on in advance and consider what roles you will have in your organisation for managing WalkMe.
Walkme provides a valuable utility to any business, however can be tempermental in its functionality
What do you like best about the product?
The technical features and advanced customization allows for a business to tailor their user experience to their wants and needs.
What do you dislike about the product?
Element capturing is not always accurate, and dynamic website elements can prove a challenge to interact with.
What problems is the product solving and how is that benefiting you?
Walkme is being used as bot a guidance and data validation tool within the business. It is also frequently used as a guidance tool for internal employees as a means to help them navigate through platforms and processes within the business, from the common to rarely used.
WalkMe
What do you like best about the product?
The support team are prompt at responding to your issues, with helpful advice that works.
What do you dislike about the product?
There are glitches sometimes, which then end-users then complain about.
What problems is the product solving and how is that benefiting you?
They are trying to allow the WalkMe menu to be moveable around the screen, so it should not block any end-users screen, as they will have the ability to move this.
WalkMe is a Game-Changer!
What do you like best about the product?
Where do I start? There are so many helpful features in the suite of WalkMe apps; especially being able to use SmartTips to place information at your fingertips when you need it. If there are pain points that your organization needs to address, there is almost an answer for everything under the sun. WalkMe offers comprehensive training tools to get you up and running along with an amazing support team that is totally committed to you being successful.
What do you dislike about the product?
My biggest dislike is that I didn't know about it sooner! LOL. There are so many solutions offered by WalkMe, that it may be a little difficult initially to understand what is available to you. Ask questions! There are so many possibilities waiting for you!
What problems is the product solving and how is that benefiting you?
WalkMe is helping new employees learn the skills they need for their new job. It is also an excellent tool for employees on the job. Automating tedious tasks is a significant plus as it dramatically reduces mistakes. The robust nature of the WalkMe applications allows you to find new and innovative ways to save time and money while providing timely and relevant training. With the ability to assign onboarding tasks and additional features like TeachMe, this Digital Adoption platform is refreshing and valuable!
Recommendations to others considering the product:
I would say if you are using web-based systems, this is a no-brainer. The ability to cut down on time to train, teach, learn a new task, or automate job functions are great. I would recommend having a team (more than one person) of people get familiar with using the application because it does take some work to ensure your content is current and working properly. I would highly recommend this product. Excellent return on investment potential.
the Walk Me software is Intuitive and enjoyable to work with
What do you like best about the product?
There is a wide variety of functionality, which allows us to develop creative solutions for our customers.
What do you dislike about the product?
I would look to extend the learning suite, the self-learning is good but seminars and how-to classes would be useful for new learners.
What problems is the product solving and how is that benefiting you?
With a lot of our staff working from home, they have missed out on getting knowledge/learning from peers that was usually passed on while working in an office together. Walk me has massively helped staff with this transition and made sure they can get help when they need it.
WalkMe is the future of training and digital adoption
What do you like best about the product?
Training is accessible at the point of need. Analytics are great to show stakeholders and show you how your audience is engaging with the software and WalkMe. Conditional communications can also be displayed when needed in the app rather than sending out emails that get lost or are just not relevant at that time.
What do you dislike about the product?
There is nothing I dislike about WalkMe. But I would suggest allowing the chat bot to accept uploading of files perhaps.
What problems is the product solving and how is that benefiting you?
Past problems with training materials is that staff won't take the time to look for them. So we use the widget to store training docs, video and other resources within the software. You can always remember everything in a live training or take the time to attend. Some benefits are that you do not need a live trainer for new software implentations and can build in engaging effective training into the software at the point of need especially if anyone forgets something.
A very powerful tool on both the front end app and on the insights panel
What do you like best about the product?
The application is fantastic and the front-end interface creates a great way to enable the usage of our system. This combined with the onboarding program has sped up the time for our users to understand our application. There is also a fantastic insight panel on which we are still finding great new features on. Lastly, the support from the WalkMe team has been super from client management, support, and the training.
What do you dislike about the product?
We have had some issues with our data capture due to the way we identify users in our system and it's taken some time to resolve but the support from WalkMe has been great and much appreciated. We are still trying to understand the best way to segment and structure our systems for our clients as there are multiple deliveries and this makes it difficult to maintain, so we have concentrated on the system that is most similar across multiple clients.
What problems is the product solving and how is that benefiting you?
We wanted to have a pre-requested onboarding program prior to training and a digitalized user guide. We have achieved both and are seeing an increased speed of learning on our system.
Best Digital Adoption Platform
What do you like best about the product?
On the leading edge of innovation and knowledge of digital adoption. The WalkMe team are thought leaders and experts. The tool is easy and intuitive to use with a huge amount of features and good education available to learn how to make the most of your investment.
What do you dislike about the product?
The challenges we faced early in our journey have now been resolved, and I can see there are great moves being made in the customer success part of the business which had some previous weakness. The use of jquery was also a challenge but from what I can see, the WalkMe team are working hard to eliminate or reduce reliance on jquery.
What problems is the product solving and how is that benefiting you?
Adoption of SAP cloud products, centralising knowledge management and using for user onboarding. Automation is a game-changer for long processes with redundant user actions or confusing pathways.
Satisfied
What do you like best about the product?
Their availability & innovation. Their ability to find solutions instead of problems.
What do you dislike about the product?
More meetings in person, both in forums with other customers, and courses. Lack of Office in Scandinavia.
What problems is the product solving and how is that benefiting you?
Communicate to our customers in-product. Finding workarounds if our UI/UX isn't intuitive enough.
Great interaction with websites
What do you like best about the product?
just in time training or feedback on tools; the basics are easy to learn and implement
What do you dislike about the product?
does not take much to go further than the basics, and then WalkMe becomes less inutitive and I don't think Help is easily used from the tool
What problems is the product solving and how is that benefiting you?
feature adoption is a great use of WalkMe- either new features of a tool. or under-utilized features. WalkMe has helped us reduce NIGO tickets to our help center.
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