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A Review of WalkMe from an Admin's Perspective
What do you like best about the product?
As an admin overseeing our organisation's MIS, WalkMe has been invaluable. It's my own UI on top of a third party application. Setting it up took some effort, but with WalkMe's support, we got everything running smoothly. It's now an essential part of our platform that helps our users navigate new or complex processes. WalkMe has become a go-to solution for navigating users through our daily processes.
What do you dislike about the product?
The main issue is when the third party website changes and I need to reconfigure WalkMe walk-throughs to cater for the changes.
What problems is the product solving and how is that benefiting you?
WalkMe gives my company it's own UI on top of a third party platform. We use that to notify our users about updates to the platform, operational changes, and give them general tips & tricks on their daily productivity.
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Using WalkMe for Travel
What do you like best about the product?
There are many functions that can be used to point out different things or walk thru the workflow.
What do you dislike about the product?
Some of the smart tip features do not interact well with the UI all of the time.
What problems is the product solving and how is that benefiting you?
Newer travel agents can be guided by WalkMe instead of having to look in various resources.
Very useful user guidance platform that is easily manageable without extensive need for programming.
What do you like best about the product?
From a developer perspective, it is simple to create and upload content.
We mainly utilized the Smart Tip, Smart Walkthrough and Shout Out Features. The learning curve is minimal for such program which is impressive. There is no need for coding for majority of the time.
We mainly utilized the Smart Tip, Smart Walkthrough and Shout Out Features. The learning curve is minimal for such program which is impressive. There is no need for coding for majority of the time.
What do you dislike about the product?
It would help if WalkMe has better version control and features to support collaboration for multiple developers.
There is no version/user control or automated back up function.
There is no version/user control or automated back up function.
What problems is the product solving and how is that benefiting you?
The need to guide new and occasional users without committing large amount of SME's time.
We have a change management platform that touches all users within the organization.
However, not everyone is familair with navigation of the software since it is not part of daily routine for most.
In such scenario, WalkMe has been helpful in supporting the occasional users at point of use instead of handholding by subject matter expert.
We have a change management platform that touches all users within the organization.
However, not everyone is familair with navigation of the software since it is not part of daily routine for most.
In such scenario, WalkMe has been helpful in supporting the occasional users at point of use instead of handholding by subject matter expert.
WalkMe has successful for our organization providing help text and guidance.
What do you like best about the product?
The smarttips and the walkthrus, I believe they are easy to understand and provide guidance.
What do you dislike about the product?
The selection of elements when building can be frustrating.
What problems is the product solving and how is that benefiting you?
Allowing users to be self-sufficent without having to call the service desk.
Great app to support SFDC users!!
What do you like best about the product?
Its versatility, you can use it for communications, trainings , warnings and more else.
What do you dislike about the product?
If you are not a professional developer there are tricky thinks that you need to know.
What problems is the product solving and how is that benefiting you?
Almost training and communications.
A company that truly wants to see you succeed
What do you like best about the product?
The think I like best about WalkMe is it's constant evolution and improvement to keep up to date with technical advances and challenges. The WalkMe team have been very supportive in working with our builders to enjoy that our projects are successful and have shared in our commitment to simplify processes and improve the use of the systems for our users.
What do you dislike about the product?
The only dislike I has is dealing with support staff who are new to the software and haven't yet had the necessary exposure to the more complex issues and therefore there is a delay in getting the required help. WalkMe does have an alternative source of support through their WalkMe community forum; utliising experts from the DAP community who are more than willing to help with complex issues and explore challenges.
What problems is the product solving and how is that benefiting you?
WalkMe has helped my company address issues we have with inefficiences in our system processes and improve performance. With the help of WalkMe we have been able to streamline our processes and reduce bottlenecks and generally make our systems more effective and easier for the users which in turn improves service for our customers.
Essential digital adoption tool
What do you like best about the product?
Wide variety of features to create contents, easy to use, immediate impact on the products without depending on develeopment effort, efficient tool for data analytics, and great customer support.
What do you dislike about the product?
It's unreliable sometimes as things don't function as expected, and I wish it's easier to find help docs directly related with issues.
What problems is the product solving and how is that benefiting you?
With WM Editor, I use the tool to create contents to guide customers with new feature release, how-to-guide, help menu and multi-purpose banner.
With WM Insight, I use the tool to set up analytics to track and measure product performance.
With WM Insight, I use the tool to set up analytics to track and measure product performance.
Proactive Product with Exceptional Service
What do you like best about the product?
WalkMe has an excellent product that appears to always have solutions to address any CX challenge or strategy my team can think of. In addition, their service is exceptional - From CSM to Support, everyone is helpful, everyone knows the product.
What do you dislike about the product?
We wish there were slightly more options for behavior based experiences that would help us onboard users on their terms, based on actions in the product. However, knowing WalkMe - they will release a solution next quarter that solves all our problems!
What problems is the product solving and how is that benefiting you?
Contextual Help - We use WalkMe to nudge advisors into areas of our software that may be under utilized - this has helped us push customers to Help content, to functionality, and even raise awareness of workshops/webinars.
WalkMe is a great product in itself. But their greatest asset is the customer service/supports teams
What do you like best about the product?
The greatest asset to WalkMe is their cutomer service and support. Everyone is extremely knowledable about the product and eager to assist customers. Without our CSM I would not be aware of all the useful support tools WalkMe offers. Some to highlight are the Champion toolkit, WalkMe communites, and Webinars that have been the most useful our work.
On the product side the builder extension is very user friendly. Features such as on screen selector, create an easy building experience.
On the product side the builder extension is very user friendly. Features such as on screen selector, create an easy building experience.
What do you dislike about the product?
Customization for the features of WalkMe are extremely limited in certain areas of the product. Such as Shoutouts font and custom templates.
Adddtionally the data insights features are very useful to an extent. It seems that for smaller product it would be very helpful to track users by playback and funneling. However, on larger platforms with 80k+ interactions a day it is harder to track workflows.
Adddtionally the data insights features are very useful to an extent. It seems that for smaller product it would be very helpful to track users by playback and funneling. However, on larger platforms with 80k+ interactions a day it is harder to track workflows.
What problems is the product solving and how is that benefiting you?
WalkMe works to decrease our number of support tickets mainly and onboarding. This benefits our teams by allowing them to allocate their time toward larger product issues and advanced trainings.
Great, but expensive
What do you like best about the product?
There are lots of great features in WalkMe and in general it's easy to set up without being too technical a person.
What do you dislike about the product?
The cost is very expensive for what it is!
What problems is the product solving and how is that benefiting you?
WalkMe helped our clients find answers to questions and how to do things without having to contact customer support. It also kept them updated with new product releases and feature announcements
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