WalkMe DAP
WalkMeReviews from AWS customer
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Excellent solution
What do you like best about the product?
The flexibility and seamlessness are exceptional. WalkMe can take on the look and feel of any system.
What do you dislike about the product?
Would be helpful to have better training for in house configuration team.
What problems is the product solving and how is that benefiting you?
Used WalkMe to enhance user adoption of new vendor compensation system (beqom). Tremendously aided in giving managers real time answers to common questions and helped direct escalations to the right team.
Recommendations to others considering the product:
Think about how to train up your admin team so that you can operate more self-sufficiently.
WalkMe is not a software, it's great people and amazing experience.
What do you like best about the product?
I love how easy to implement the tool is, yet it allows our company to achieve some amazing goals, much bigger than we originally thought. At every stage of a project, we can count on help from technical teams and our Digita Adoption Consultant.
What do you dislike about the product?
Some of the functionalities don't work perfectly from a day 1. Although we get support from technical teams it's still frustrating when we can't tell our stakeholders when things will be fixed or work as expected, or can't explain the root cause.
What problems is the product solving and how is that benefiting you?
WalkMe helps our end users to navigate, complete tasks and processes in SuccessFactors, improves data quality, fixes UX and much more!
WalkMe at LinkedIn Trust and Safety
What do you like best about the product?
WalkMe's guided workflows: Smart WalkThroughs, SmartTips and Launcher
What do you dislike about the product?
There is no feature to create tests and assessments, instead, we need to use surveys for it. Hoping to see a test option as well.
What problems is the product solving and how is that benefiting you?
Consistency and scaling
Transformative Adoption Training
What do you like best about the product?
My favorite part is customizing the interface with programmatic variables and easy-to-understand design tools.
What do you dislike about the product?
With high customizability comes added responsibility to manage and maintain published content within the tool.
What problems is the product solving and how is that benefiting you?
WalkMe solves multiple issues:
- Easy to publish quickly
- Lots of analytics and insights
- Managed deployment for new hires
- Accessible learning, embedded within existing products
- Easy to publish quickly
- Lots of analytics and insights
- Managed deployment for new hires
- Accessible learning, embedded within existing products
Guidance delivered in your moment of need.
What do you like best about the product?
WalkMe is brilliant in many ways - there are several areas where the solution can really assist:
- Increasing productivity and shortening the time it takes for an organisation to get real value out of their investments by offering training at the fingertips of the user, right when they need it, reduces the need for lengthy training courses where the majority of those trained would forget within one day of being trained.
- Data gathering and insights - WalkMe helps you build a great heat map of the system it is integrated with, showing where users spend their time, what areas they reach out for help on as well as being able to tell you how long users are taking to complete tasks - allowing prioritisation of where you create assistance.
- WalkMe is also great at ensuring clean data enters your systems - minimise errors and assure data integrity with data validation and smart tip guidance.
- Increasing productivity and shortening the time it takes for an organisation to get real value out of their investments by offering training at the fingertips of the user, right when they need it, reduces the need for lengthy training courses where the majority of those trained would forget within one day of being trained.
- Data gathering and insights - WalkMe helps you build a great heat map of the system it is integrated with, showing where users spend their time, what areas they reach out for help on as well as being able to tell you how long users are taking to complete tasks - allowing prioritisation of where you create assistance.
- WalkMe is also great at ensuring clean data enters your systems - minimise errors and assure data integrity with data validation and smart tip guidance.
What do you dislike about the product?
There are multiple browsers available to users, which all operate slightly differently. It can sometimes take a little longer to test content across all browsers to ensure all created content works as expected.
What problems is the product solving and how is that benefiting you?
In my organisation we are seeing great results ranging from the reduction of support tickets where users are accessing the incorrect login page - we have solved this by using a WalkMe shuttle to automatically bounce the user to the correct page without them even being aware. We are also seeing increases in process completion in our HR system around our quarterly appraisal reviews, our data shows an increase in completion rates since we introduced WalkMe guidance, and those who use the guidance also complete the process in less time than those who don't.
Recommendations to others considering the product:
Really understand the capabilities of your potential investment, learn from others who have made the leap, plan your use cases in advance, decide what you would like to report on in advance and consider what roles you will have in your organisation for managing WalkMe.
Walkme provides a valuable utility to any business, however can be tempermental in its functionality
What do you like best about the product?
The technical features and advanced customization allows for a business to tailor their user experience to their wants and needs.
What do you dislike about the product?
Element capturing is not always accurate, and dynamic website elements can prove a challenge to interact with.
What problems is the product solving and how is that benefiting you?
Walkme is being used as bot a guidance and data validation tool within the business. It is also frequently used as a guidance tool for internal employees as a means to help them navigate through platforms and processes within the business, from the common to rarely used.
WalkMe
What do you like best about the product?
The support team are prompt at responding to your issues, with helpful advice that works.
What do you dislike about the product?
There are glitches sometimes, which then end-users then complain about.
What problems is the product solving and how is that benefiting you?
They are trying to allow the WalkMe menu to be moveable around the screen, so it should not block any end-users screen, as they will have the ability to move this.
WalkMe is a Game-Changer!
What do you like best about the product?
Where do I start? There are so many helpful features in the suite of WalkMe apps; especially being able to use SmartTips to place information at your fingertips when you need it. If there are pain points that your organization needs to address, there is almost an answer for everything under the sun. WalkMe offers comprehensive training tools to get you up and running along with an amazing support team that is totally committed to you being successful.
What do you dislike about the product?
My biggest dislike is that I didn't know about it sooner! LOL. There are so many solutions offered by WalkMe, that it may be a little difficult initially to understand what is available to you. Ask questions! There are so many possibilities waiting for you!
What problems is the product solving and how is that benefiting you?
WalkMe is helping new employees learn the skills they need for their new job. It is also an excellent tool for employees on the job. Automating tedious tasks is a significant plus as it dramatically reduces mistakes. The robust nature of the WalkMe applications allows you to find new and innovative ways to save time and money while providing timely and relevant training. With the ability to assign onboarding tasks and additional features like TeachMe, this Digital Adoption platform is refreshing and valuable!
Recommendations to others considering the product:
I would say if you are using web-based systems, this is a no-brainer. The ability to cut down on time to train, teach, learn a new task, or automate job functions are great. I would recommend having a team (more than one person) of people get familiar with using the application because it does take some work to ensure your content is current and working properly. I would highly recommend this product. Excellent return on investment potential.
the Walk Me software is Intuitive and enjoyable to work with
What do you like best about the product?
There is a wide variety of functionality, which allows us to develop creative solutions for our customers.
What do you dislike about the product?
I would look to extend the learning suite, the self-learning is good but seminars and how-to classes would be useful for new learners.
What problems is the product solving and how is that benefiting you?
With a lot of our staff working from home, they have missed out on getting knowledge/learning from peers that was usually passed on while working in an office together. Walk me has massively helped staff with this transition and made sure they can get help when they need it.
WalkMe is the future of training and digital adoption
What do you like best about the product?
Training is accessible at the point of need. Analytics are great to show stakeholders and show you how your audience is engaging with the software and WalkMe. Conditional communications can also be displayed when needed in the app rather than sending out emails that get lost or are just not relevant at that time.
What do you dislike about the product?
There is nothing I dislike about WalkMe. But I would suggest allowing the chat bot to accept uploading of files perhaps.
What problems is the product solving and how is that benefiting you?
Past problems with training materials is that staff won't take the time to look for them. So we use the widget to store training docs, video and other resources within the software. You can always remember everything in a live training or take the time to attend. Some benefits are that you do not need a live trainer for new software implentations and can build in engaging effective training into the software at the point of need especially if anyone forgets something.
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