Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
WalkMe is a personal trainer for every user.
What do you like best about the product?
Task lists let you know what your users have done.
What do you dislike about the product?
UI for devs is particularly cumbersome. Could use a UX dev.
What problems is the product solving and how is that benefiting you?
Reduce the calls to Cust Svc and frustrated customers by telling them what to do so that they can become professionals themselves.
Recommendations to others considering the product:
Realize it needs it's own development cycle. Complete with QA.
- Leave a Comment |
- Mark review as helpful
Walk me review
What do you like best about the product?
The ability to help on board users and the Need Help? menu.
What do you dislike about the product?
The software has a lot of bugs and is not reliable.
I open a support ticket almost everyday, they respond fast but I would rather have better quality over good support.
I open a support ticket almost everyday, they respond fast but I would rather have better quality over good support.
What problems is the product solving and how is that benefiting you?
On board users, increase feature adoption.
Great for New Hires
What do you like best about the product?
I love that you can create Walk Me walk-thrus to assist new hires with basic navigation and processes without having to pull them into a raining room. Users can find the answers and help they need without leaving their desk.
What do you dislike about the product?
Some complex processes can't be easily configured but overall it provides a great tool for basic processes.n Also the graphics need to be improved for the Console layout of Salesforce. Sometimes the pop ups are too big.
What problems is the product solving and how is that benefiting you?
Self paced training and follow up training on navigating the system. It helps the training team be able to reinforce the knowledge students received in class and it gives the student the power to learn at their on pace.
Recommendations to others considering the product:
I recommend that others use Walk Me, especially for training reinforcement and to push out communications to large teams. Shout Outs are also a great feature to communicate minor updates that don't need a full training scheduled.
Cool software to share info with users.
What do you like best about the product?
Walkme offers multiple solutions to help our website users understand the ins and outs of our application process which can be a little complicated.
What do you dislike about the product?
It takes a little while to get the hang of things, but there is quite a bit of training and help provided.
What problems is the product solving and how is that benefiting you?
We are able to help users better understand our applications which result in a larger percent of completed applications.
Loved the versatility of WalkMe. If one can think inventively, most problems can be resolved
What do you like best about the product?
1. The tool's range of applications it has like ShoutOut, Shuttle, Help, Smart Tips etc to solve your problems
2. Ability to start a 'Walk-Thru' from any page. User do not have to restart the entire process
3. Ability to track and gain insights of user interactions
4. We are using WalkMe for Salesforce and found that we can resolve almost all issues using WalkMe.
2. Ability to start a 'Walk-Thru' from any page. User do not have to restart the entire process
3. Ability to track and gain insights of user interactions
4. We are using WalkMe for Salesforce and found that we can resolve almost all issues using WalkMe.
What do you dislike about the product?
1. They work best for Salesforce Classic and I would say they are improving their capability for Salesforce Lightning.
2. The support team is great but sometimes they take too much time to resolve. Maybe because they have too many internal processes and fewer support team to cater to all clients.
2. The support team is great but sometimes they take too much time to resolve. Maybe because they have too many internal processes and fewer support team to cater to all clients.
What problems is the product solving and how is that benefiting you?
1. We recently have started using Salesforce and we saw that people were not using it as proper CRM tool. We needed them to use more than just recording data and derive more out of it.
2. We found many users keep forgetting a process and keep asking help. We wanted something that will help in completing their processes like Account Creation, Opportunity Creation etc.
3. New Users take too much of time to familiarize with SalesForce
4. With monthly updates, the training module for new users get quickly outdated and creating new training videos, webinars etc were time consuming.
2. We found many users keep forgetting a process and keep asking help. We wanted something that will help in completing their processes like Account Creation, Opportunity Creation etc.
3. New Users take too much of time to familiarize with SalesForce
4. With monthly updates, the training module for new users get quickly outdated and creating new training videos, webinars etc were time consuming.
Recommendations to others considering the product:
After interacting with WalkMe team for over an year, I found that they have a great product but the support team is not up to the mark. They tend to oversell their capabilities and later retract what they have said but something that it is not a deal breaker if you remain grounded and ask proper questions.
Nice framework for simple guided tours
What do you like best about the product?
The walkme editor is easy to use and the documentation is pretty thorough. Information development teams are able to author the content without help from development. Data is stored on the cloud, so no need to store it yourself. The support teams are capable and respond quickly.
What do you dislike about the product?
More complicated, programmatic use cases can be difficult to implement (eg: having a Walk-Thru step open a menu, page changes in a single page application). It took us some time to find a deployment scheme that worked for us over our different environments (continuous delivery with dev -> test -> staging -> production).
What problems is the product solving and how is that benefiting you?
We needed a guided tour solution for a cloud-based product. Benefits include not having to code, host and maintain a framework and tour configurations ourselves.
Recommendations to others considering the product:
Try to keep your content relatively simple.
Really awesome, flexible tool that helps give users inline help
What do you like best about the product?
There has never been an issue that Walk Me couldn't solve for us. Our code is complicated and not always uniform, but Walk Me support has always been able to help us find a solution. Using the tool as an administrator is also intuitive, and using Smart Tip functionality is especially quick and easy. We have implemented Walk Me features for all system users, and have received really good feedback on both the smart tips and walk throughs. Our CSM provides us with highly personalized attention, and we get lightning-quick responses to any cases we open through Walk Me support.
What do you dislike about the product?
Creating walk throughs for complicated system processes is pretty difficult, but the product is probably better suited to simpler processes. The fewer steps the better.
What problems is the product solving and how is that benefiting you?
We are trying to reduce our support case submission volume. Our help team is very large and is a major expense for the company, so anything we can do to reduce support tickets helps ease the burden of that cost. Using Walk Me smart tips allows us to put information right next to confusing features that often trigger support case submissions.
Recommendations to others considering the product:
The company's customer service is phenomenal. There is a bit of a learning curve when you first begin using the product, but they have an excellent collection of training, and I became a fluent user in 2-3 months. You also get very personalized attention from your CSM.
Great tool to guide employees on ever-changing processes.
What do you like best about the product?
WalkMe has been a great help in on boarding new employees and helping veteran employees on new processes. Within the Support Department it has such a fluid nature, it is often difficult to keep everyone up to date on the current process and procedure. It is extremely easy to set up and they have their own hands-on training. Not only that, your contact is extremely hand-on and helps in all their power to get you set up and deployed. They also bring up items you may not have thought of that need to be accounted for.
What do you dislike about the product?
The only part that is a little annoying is the developer app. This has nothing to do with WalkMe but the app just does not work with Firefox anymore because of some changes that Firefox has made.
What problems is the product solving and how is that benefiting you?
We are able to on-board our employees and help veteran employees stay up to date with the most current process and procedures while they are the system, instead of having to go into a different window to read the handbook. We also have been able to utilize templates for certain types of cases that require specific information.
Recommendations to others considering the product:
It is very helpful if you already have process and procedures already written, makes the set up process much quicker.
No more hand-holding!
What do you like best about the product?
I bumped into the WalkMe booth at Dreamforce back in 2015. It was hard not to, as they were everywhere! When I finally took a demo on the product, I knew we needed it right away. This tool was deployed in our Salesforce environment to help onboard our new users in China, while we supported them in the USA. We needed a tool that allowed our China users to get assistance right away without waiting a whole day to hear back from us due to time differences. WalkMe provided us a way for us to create easily made walk-thrus for our new users so that they could do any daily tasks without error. It's as easy to use as it is to follow along as an end user.
What do you dislike about the product?
Honestly, I haven't really found anything I dislike about this product as of yet and I have been using it since late 2016. It's pretty detailed if you need it to be, and the support I received was great and very informative.
What problems is the product solving and how is that benefiting you?
Less issues/questions coming into our inbox inquiring how to do specific things or waiting forever for an answer due to time zone differences.
Awesome custom training tool
What do you like best about the product?
The application is super easy to use and build walk through tutorials
What do you dislike about the product?
I would like to be able to sort and filter my trainings a bit easier
What problems is the product solving and how is that benefiting you?
We use walk me to train customers and employees on our software
showing 391 - 400