WalkMe DAP
WalkMeReviews from AWS customer
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Digital Adoption Made Easy!
What do you like best about the product?
What I like best about WalkMe is the ease of use when creating content. Additionally, when there are more intricate requests that come through, WalkMe's support team is always there to lend a helping hand.
What do you dislike about the product?
There really isn't much to dislike about a tool like WalkMe. If I had to pick one thing, it would be that SOMETIMES the elements in a Shoutout are a bit difficult to move around. (Sometimes instead of the targeted item in the Shoutout being selected when clicked, the entire shoutout is selected- have to check and double-check the selected item)
What problems is the product solving and how is that benefiting you?
We are simplifying processes from all facets of the business. From simple communication reminders to opening a requisition, WalkMe helps us solve our business needs from beginning to end.
Recommendations to others considering the product:
Do it ASAP! And be sure to link WalkMe to your Active Directory for deeper, more data-driven segments.
Manager Customer Service
What do you like best about the product?
With WalkMe we can make our platform more user friendly.
What do you dislike about the product?
It took some time to get the hang of the WalkMe editor. We have followed an e-learning to get started.
What problems is the product solving and how is that benefiting you?
Helping users to understand how our platform works.
Walkme is a fantastic enabler of digital adoption
What do you like best about the product?
Walkme has a wide variety of powerful features that can be tailored to improve digital adoption across the entire user lifecycle from initial onboarding through to helping your users achieve proficiency in their applications.
What do you dislike about the product?
There is very little to dislike about Walkme. The only aspect of Walkme that could have been easier up front is making the licence model easier to understand to assist organisations to consider Walkme for the enterprise rather than just at application level.
What problems is the product solving and how is that benefiting you?
Walkme has been used predominately to improve the adoption of a new digital platform, replacing legacy technology which has been in use for over 20 years. The benefits of this as a simple starting point has to smooth the change curve and reduce the reliance on training as the key control to mitigate resistance in users who need to adapt to a new way of working. Walkme plays a role in the initial onboarding experience and also provides a key support role ongoing, providing help guidance and guided walk throughs. There is a significant benefit by keeping a new user within the application to help them complete a process. Without Walkme, users would otherwise have to revert to external sources of information such as fact sheet repositories to try and perform their tasks or to have to be frequently retrained.
Walkme is also being used for data quality and assurance by adding data validation rules and guidance notes for users which ensure data is collected in the right way at time of entry. Process automation is also being used to simplify the user experience and streamline high frequency tasks.
Walkme is also being used for data quality and assurance by adding data validation rules and guidance notes for users which ensure data is collected in the right way at time of entry. Process automation is also being used to simplify the user experience and streamline high frequency tasks.
Recommendations to others considering the product:
Before starting your digital adoption platform journey using Walkme, consider your strategy for user adoption at an enterprise level and your operating model. This will ensure you can realise the benefits of Walkme almost immediately and focus on the areas that wil add the most value first.
Review of DAP WalkMe
What do you like best about the product?
I like the building process. I enjoy to overcome certain challenges, and learn by doing. I think that the insights area, how to gather statistics is a great tool to figure out if what we are doing is helpful for the customers or not.
What do you dislike about the product?
I dislike that you need to use jQuery in many use cases, due to our systems having dynamic buttons that usually creates problems for us by just selecting an element.
What problems is the product solving and how is that benefiting you?
We are solving customer's problems within our software to solve simple tasks and daily inquiries. We have seen benefits such as pNPS with the launch of WalkMe. Giving customers guidance through important processes they need to know in order to understand how the product works.
Additional support for users is invaluable
What do you like best about the product?
Being able to be reactive and add details or features as required. Support available from Chatbot or CM is really quick and very solution focussed.
What do you dislike about the product?
Lack of error messaging and on-screen guidance is limited and needs the language for common users.
What problems is the product solving and how is that benefiting you?
Guiding users on how to use the system and gathering insights on what their needs are.
Quick and easy guidance at your finger tips
What do you like best about the product?
I like the options WalkMe offers. I am able to tackle different leraning styles and needs through the different actions such as smartwalkthurs and shuttes.
What do you dislike about the product?
The only thing that restricts me some times is the jQuery as we use an SPA and a system which is forever developing this can be very frustrating as finding the right element can be difficult.
What problems is the product solving and how is that benefiting you?
We have reduced service desk tickets into double figures, trained 1000+ staff on a new system and hosted 100+ user guides all in one pkace. We are currently looking at onboarding to reduce time and effort on the training team,
Recommendations to others considering the product:
Plan a maintence schedule as well as a roll out plan. Keeping your content up to date ensures user adoption.
An Enabler of a Successful User Digital Adoption
What do you like best about the product?
WalkMe is not a highly complicated platform, where building solutions is easy enough to deploy in a fast way walkthroughs that provide comprehensive guidance, this allows the adoption to go at the same or even faster pace than the deployment in agile environments.
What do you dislike about the product?
Due to its nature, WalkMe can only be enabled over web-based systems, would be great if some kind of full integration like RPA could be achieved, the limits of deployment will expand considerably.
What problems is the product solving and how is that benefiting you?
Difficulties to train users effectively are solved with WalkMe, it provides a live solution that avoids relying on user's memory or instructions access. This also increases the quality of user interactions and submissions while reducing the time it takes to interact.
Recommendations to others considering the product:
Keep in mind that WalkMe is a web-based solution, so it won't serve any single application you have, also make sure you have a strong language translation service or capability if you are deploying solutions for global communities, Arabic can be tough!
I love their technology!
What do you like best about the product?
WalkMe has transformed how we take care of our clients needs. Using WalkMe makes training and learning easy and clear. The Walk-thrus + SmartTips work together in providing guided step-by-step instruction.
What do you dislike about the product?
Sometime when using the WalkMe editor, the behavior/rules do not work right. Eventually after getting frustrated, I clear the Editor's cache and reload or completely log out and log in to resolve the issue. Because it is intermittent, it's impossible to troubleshoot and diagnose.
What problems is the product solving and how is that benefiting you?
Training and education for our clients, putting information to them at thier fingertips, reducing call center call loads, having a view of our clients activity and communication opportunities.
Recommendations to others considering the product:
WalkMe is a powerful tool and is great for our application. Some users may not need or use many of the apps and services that WalkMe has but should perform an ROI which WalkMe is very good at assisting with.
A flexible tool that allows us to communicate with clients in a targeted expeditious manner.
What do you like best about the product?
We can target communication by client segment and down to the field level to support clients to limit their need to reach out to service.
What do you dislike about the product?
We have a problem getting the snippet to be approved by our security team has limited our ability to deploy WalkMe to all applications.
What problems is the product solving and how is that benefiting you?
We have been able to train both our clients on our new online banking platform. We have also been able to train our service and sales using Walkme. We have been able to communicated with clients quickly where we have missed development items.
WalkMe for Digital Adoption
What do you like best about the product?
WalkMe has been amazing in allowing us to communicate and support colleagues on a global scale. We launched during the pandemic and it allowed me to upskill my end users and communicate important updates without needing to be with them in person. The most simple functionality can be the most effective in the form of shoutouts and smarttips future proof my content and get to those users who don't actively seek out support with WalkThru's. I can engage with users without them even realising they are using WalkMe and overcome some of the most commonly asked questions with a simple launcher.
Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed.
Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed.
What do you dislike about the product?
We have had some issues with the tool not working across multiple languages in our system. That has been my only major problem but i have to say the WalkMe team worked really really hard to resolve it and worked closely with us to ensure it was solved so we could use across different languages.
What problems is the product solving and how is that benefiting you?
We are looking at a couple of problems: Training cost reduction, Reducing support tickets, Process completion and end users becoming self sufficient in the system. Since we launched WalkMe our training costs (other than WalkMe) have dropped significanlty. We still train in person but over teams and WalkMe compliments this training, it has removed the need for travel as rather than full days we only need a couple of hours. It has dramatically reduced the number of support tickets so now the teams can focus on value add tasks. Our core processes are being completed in a timely manner and our end users no longer need hand holding through them as they are using what they need in WalkMe.
Recommendations to others considering the product:
Have patience with your deployment! Be sure to have all the information for your data privacy & security, data collection, approvals for works councils in place before you attempt to launch. Utilise the support offered by WalkMe and the Solutions Architects to launch your first pieces of content and take it slow and steady. Be creative in your thinking and listen to your end users.
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