Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Awesome tool to help engagement
What do you like best about the product?
WalkMe resides "on top" of a website's HTML, which makes it easy to implement on any web-based site/application. The back-end is robust and user-friendly and allows you to preview customizations before deploying to production. For a global organization, the ability to build interactive tutorials in multiple languages is a BIG plus! This increases user engagement while keeping training costs down. What's more is that you can run analytics from the back end. That means, you gain an understanding of who is using what assistance, when and how! Awesome!
What do you dislike about the product?
It is a little tricky to learn. Thankfully, the team at WalkMe are very helpful and there are online resources available for added assistance.
What problems is the product solving and how is that benefiting you?
Onboarding and training on web-based applications, notably our CRM system.
- Leave a Comment |
- Mark review as helpful
Simple Interface
What do you like best about the product?
Easy good for technical writing. Still learning the platform.
What do you dislike about the product?
Not as complicated and add more features.
What problems is the product solving and how is that benefiting you?
Writing, research and marketing tool
A Great Tool to Help Create Engagement Accompanied by Excellent Customer Service
What do you like best about the product?
WalkMe did wonders for my previous company. They were able to reduce on-boarding times, reduce support tickets and other metrics, which ultimately increased our revenue.
More valuable than what the product did, the people we worked with were absolutely fantastic. We were able to learn how they handled us and implement that into our client success department. The staff there is wonderful, knowledgable and always willing to help.
It's easy to use and I LOVE the permalinks they provide. It makes it easier to direct my clients exactly where they need to go, which reduced the amount of time it took for me to take screen shots, type out an explanation, etc.
More valuable than what the product did, the people we worked with were absolutely fantastic. We were able to learn how they handled us and implement that into our client success department. The staff there is wonderful, knowledgable and always willing to help.
It's easy to use and I LOVE the permalinks they provide. It makes it easier to direct my clients exactly where they need to go, which reduced the amount of time it took for me to take screen shots, type out an explanation, etc.
What do you dislike about the product?
It works best on Firefox, so as an avid Google Chrome user, the switch took some time getting used to but definitely worth it :)
What problems is the product solving and how is that benefiting you?
They were able to reduce on-boarding times, reduce support tickets and other metrics, which ultimately increased our revenue.
Our client services team spent less time on the phone and more time moving our company forward
Our client services team spent less time on the phone and more time moving our company forward
Recommendations to others considering the product:
Don't wait to implement it.
Quick and Easy Set up
What do you like best about the product?
Very simplified process to walk you through onboarding. I felt very productive using this tool. I was able to help my customers more efficiently by getting the information a little quicker to them. We are always looking for ways to improve efficient and compatibility, and I think this program does both. A great way to communicate with our customer service teams who work remotely.
What do you dislike about the product?
Not too much to dislike. Everything seemed pretty straight forward. It took me a little while to get into the sight, but I think that was due to connectivity issues. I am a little worried about security in the product.
What problems is the product solving and how is that benefiting you?
We are able to produce more offerings to customers. With the offerings we have been able to see an increase in profit.
We were able to see some good customer feedback. Some good, some bad, which was able to help our business understand needs that were not being met. We were able to reduce customer support calls by 25%.
It was easy to work with our employees who are remote. We can communicate the process easily and efficiently and quickly to each other. So that information is going out at the same time and being communicated in the same format for everyone to read. Which is great to improve on readiness, and not as many questions because it is being communicated in the same format. This saves time with our customer service representatives when we communicate this way.
We were able to see some good customer feedback. Some good, some bad, which was able to help our business understand needs that were not being met. We were able to reduce customer support calls by 25%.
It was easy to work with our employees who are remote. We can communicate the process easily and efficiently and quickly to each other. So that information is going out at the same time and being communicated in the same format for everyone to read. Which is great to improve on readiness, and not as many questions because it is being communicated in the same format. This saves time with our customer service representatives when we communicate this way.
Recommendations to others considering the product:
I like the try before you buy.
Couldn't recommend more
What do you like best about the product?
Enables the marketing or customer success team to make a user interface more usable without any technical help.
What do you dislike about the product?
Our software platform changes regularly, and sometimes that can break "walks" that we've built, requiring us to troubleshoot and fix them.
What problems is the product solving and how is that benefiting you?
Better user onboarding. Easier customer service. Respond to issues faster. Take the guesswork out of complicated internal processes as well.
Recommendations to others considering the product:
Customer service is great. They even ended up piloting a product that we were jerry-rigging using their tools!
WalkMe
What do you like best about the product?
Easy to use and provides users with a lot of help and support and a better overall experience when on your site or using your tool.
What do you dislike about the product?
it's expensive and we needed someone who understands code a bit
What problems is the product solving and how is that benefiting you?
rolling out updates and now we don't have to worry about the users who might get left behind or will need a lot of support. We have seen this tool help our users and get them to embrace upgrades easier.
Recommendations to others considering the product:
Great idea with many different uses for users. It was a bit expensive though to purchase.
WalkMe is responsive to customer needs
What do you like best about the product?
Each time I have suggested new functionality in WalkMe, it has appeared WalkMe after one or two update cycles. WalkMe is very responsive to customer needs. I appreciate their willingness to not only listen to customer concerns but also to enthusiastically address those concerns.
What do you dislike about the product?
I would like to see larger Close ("X") buttons, so users are better able to properly exit guidance when then choose.
What problems is the product solving and how is that benefiting you?
Several of our customers have commented that WalkMe makes our software easier to learn and use. WalkMe adoption by our customers has helped us to meet them where they need help most and to tailor our help content by reviewing users’ searches. In addition to improving the user experience for our customers, WalkMe has increased efficiency by eliminating the need to update tutorial videos when we deploy new features in our software. I can update and publish most walk-thrus in about an hour, a significant savings compared to the three hours it used to take to produce a video teaching the same process.
WalkMe is a great buy!
What do you like best about the product?
WalkMe's customer success team is dedicated to keeping abreast of my organization's use of WalkMe. They quality-check my WalkThru's, help me define short-term and long-term measurements for success, as well as suggest new ways to make sure I'm getting the most out of my investment. The software is awesome, but the team behind the software is the best!
What do you dislike about the product?
The only thing I dislike is my inability to fully take advantage of every feature WalkMe has to offer. There's more available than I can feasibly use in my projects.
What problems is the product solving and how is that benefiting you?
We've seen a 95% decrease in support requests for our most challenging processes since implementing the WalkMe's for said processes. WalkMe has all but eliminated questions on one of our monthly maintenance tasks performed in our application.
Our business communicates better with our end users as a result of using WalkMe. One-time communications and long-standing informational messages are easily created, tested, and deployed.
Our business communicates better with our end users as a result of using WalkMe. One-time communications and long-standing informational messages are easily created, tested, and deployed.
Recommendations to others considering the product:
Get a trial and check it out. Totally worth the minimal effort.
Fantastic customer support and a huge range of functionality
What do you like best about the product?
I love the power that WalkMe provides the user. In my situation all onsite messaging previously had to go through a long tech build process. I love that I know have instant access to publish content quickly and efficiently. The software is actually quite complex and provides users with a tonne of different applications, segmentation set ups and tech tools, however the WalkMe experience is so carefree, simple and easy. It really drills down complex scenario's into easy to understand UI. The customer service team is phenomenal, I love getting on the phone and working with WalkMe it is always fun and results driven.
What do you dislike about the product?
There's not much that I don't love about WalkMe! There is a fair amount of knowledge to take in to know how to use it, however the WalkMe university and training tools are so fantastic and easy to follow it makes learning it all a breeze.
What problems is the product solving and how is that benefiting you?
WalkMe is helping our users with error handling and completing detailed data tasks online.
Recommendations to others considering the product:
The investment is absolutely worth it
Better Training Through Interactive Flows
What do you like best about the product?
The entire set of WalkMe apps adds up to a powerful suite of capabilities that could truly transform how we approach user engagement and product usability enhancements. In our world, we've taken the interactive flow concept and extended it to the training domain, and the WalkMe tool and team delivered a solid solution , a professional implementation process, and great follow-up support that focuses on helping us generate value.
What do you dislike about the product?
Since our walk-thrus are used for training and tend to be longer and busier, I would love to see deeper analytics and reports that will allow me to perform more complex analysis of bad flows and related surveys, and better understand how to improve engagement and hit flow completion goals. For now, WalkMe had created a custom report for me to cover the immediate need, and they've just launched a new analytics engine - so I'm sure the analytics will keep improving.
What problems is the product solving and how is that benefiting you?
WalkMe walk-thrus provide a modern approach to deliver involved user and administrator training right inside the product UI. We've leveraged these walk-thrus to take a student through a structured flow inside the UI, explaining the different UI elements, pointing to interesting data, and mixing in best practices along the way. We rely heavily on the "walk-thru" app for these flows, but also leverage launchers and shoutouts to allow users to easily trigger the flows from strategic screens. Feedback so far has been very good and we are now able to deliver an engaging self-paced training that helps our customers realize value more quickly.
showing 401 - 410