WalkMe DAP
WalkMeReviews from AWS customer
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WalkMe for Digital Adoption
What do you like best about the product?
WalkMe has been amazing in allowing us to communicate and support colleagues on a global scale. We launched during the pandemic and it allowed me to upskill my end users and communicate important updates without needing to be with them in person. The most simple functionality can be the most effective in the form of shoutouts and smarttips future proof my content and get to those users who don't actively seek out support with WalkThru's. I can engage with users without them even realising they are using WalkMe and overcome some of the most commonly asked questions with a simple launcher.
Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed.
Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed.
What do you dislike about the product?
We have had some issues with the tool not working across multiple languages in our system. That has been my only major problem but i have to say the WalkMe team worked really really hard to resolve it and worked closely with us to ensure it was solved so we could use across different languages.
What problems is the product solving and how is that benefiting you?
We are looking at a couple of problems: Training cost reduction, Reducing support tickets, Process completion and end users becoming self sufficient in the system. Since we launched WalkMe our training costs (other than WalkMe) have dropped significanlty. We still train in person but over teams and WalkMe compliments this training, it has removed the need for travel as rather than full days we only need a couple of hours. It has dramatically reduced the number of support tickets so now the teams can focus on value add tasks. Our core processes are being completed in a timely manner and our end users no longer need hand holding through them as they are using what they need in WalkMe.
Recommendations to others considering the product:
Have patience with your deployment! Be sure to have all the information for your data privacy & security, data collection, approvals for works councils in place before you attempt to launch. Utilise the support offered by WalkMe and the Solutions Architects to launch your first pieces of content and take it slow and steady. Be creative in your thinking and listen to your end users.
A user-friendly tool which can add great benefits to your applications
What do you like best about the product?
+ Powerful tool with nice UI
+ Easy to use and create content with clean instruction and manual as you build
+ Easy to test the content before production deployment
+ Helpful training courses to help you start
+ Easy to use and create content with clean instruction and manual as you build
+ Easy to test the content before production deployment
+ Helpful training courses to help you start
What do you dislike about the product?
- Need to open different browser profile to see the content when the editor is running
What problems is the product solving and how is that benefiting you?
WalkMe helps me to create on-screen manuals for users to guide them through our application and complex process.
It has also enabled to announce users of new features and/or disruptions quickly and conveniently.
With WalkMe, I can create lots of content to help users by myself in minutes. Normally, my developers would need to stand hours to hard code the same content into the application
It has also enabled to announce users of new features and/or disruptions quickly and conveniently.
With WalkMe, I can create lots of content to help users by myself in minutes. Normally, my developers would need to stand hours to hard code the same content into the application
Recommendations to others considering the product:
- Taking the recommended courses before building
- Knowing what your users' pain points are and see if those problems can be solved by WalkMe
- Consulting your developers and UX/UI designers as you build
- Knowing what your users' pain points are and see if those problems can be solved by WalkMe
- Consulting your developers and UX/UI designers as you build
WalkMe provided the tools, and I RAN!
What do you like best about the product?
I like that WalkMe provides training for their product for free. I was able to gain a lot of knowledge and then quickly put it into practice. I have not had any experience with competitors but knowing how accessible the team is at WalkMe, I don't want to!
What do you dislike about the product?
The biggest pain point with WalkMe is not knowing how I wanted to organize everything before I started. I wish there was a way to mass edit styles instead of having to edit each tip/walk-thru/etc.
What problems is the product solving and how is that benefiting you?
We started using WalkMe to cut down on the time agents were in training. We have cut down the time, the need actually, for a trainer to provide a demo--we use Smart Walk-Thrus now. We also are using it to keep tenured employees up to date with changes to our systems and procedures.
Recommendations to others considering the product:
Make sure you take the training and ask questions!
Open the door to opportunities
What do you like best about the product?
WalkMe works best because the technology is very relevant to the digital transformation initiatives many companies are going through. With WalkMe it makes these transformations a bit less daunting to the everyday user.
What do you dislike about the product?
Walkme can do many things but sometimes it can't do that one specific extra thing you want. Which is ok because you can't have everything, but that extra bit sometimes makes a big difference.
What problems is the product solving and how is that benefiting you?
Incident management reduction, new joiner onboarding enhanced experience, better communication with employees and unifying the user experience across our different platforms.
Recommendations to others considering the product:
A great platform with great support
WalkMe: the one stop DAP for everybody: from low-coders to nitty-gritters
What do you like best about the product?
- The very friendly, helpful, and knowledgeable people at WalkMe. WalkMe sets you up for success. From the first contact with the sales consultants to the training team, and last but not least the tireless people from support. Everybody seems to have one single goal, which is to support you with your challenges.
- The ease of use. It is possible to build tours, field tips, messages, and surveys with no, or almost no coding. I was able to build a product demo for our board within two weeks with no knowledge of the product.
- The unlimited possibilities to adapt WalkMe to your needs. It is possible to build tours that are more superficial, just to show users around and get them acquainted. It is also possible to go to the other extreme and follow a user step by step through an application and explain everything from within the context of that application. When you know css it is possible to embed WalkMe seamlessly into your application.
- The WalkMe university, or Digital Adoption Institute as they call it, is unrivaled. There are plenty of self-paced and blended courses available, so you can study in the way that you study best.
- The WalkMe World community is a great place to meet other users and help each other out. Gamification is the bomb here and everybody is digging through the wealth of information, and targeting the top ten list.
- With InSights it is possible to analyze the usage of WalkMe, so you can see what's used and where users drop out of your tours. A great place to start improving what you've built.
- The ease of use. It is possible to build tours, field tips, messages, and surveys with no, or almost no coding. I was able to build a product demo for our board within two weeks with no knowledge of the product.
- The unlimited possibilities to adapt WalkMe to your needs. It is possible to build tours that are more superficial, just to show users around and get them acquainted. It is also possible to go to the other extreme and follow a user step by step through an application and explain everything from within the context of that application. When you know css it is possible to embed WalkMe seamlessly into your application.
- The WalkMe university, or Digital Adoption Institute as they call it, is unrivaled. There are plenty of self-paced and blended courses available, so you can study in the way that you study best.
- The WalkMe World community is a great place to meet other users and help each other out. Gamification is the bomb here and everybody is digging through the wealth of information, and targeting the top ten list.
- With InSights it is possible to analyze the usage of WalkMe, so you can see what's used and where users drop out of your tours. A great place to start improving what you've built.
What do you dislike about the product?
- The surveys are quite basic. It has four types of questions and is only linear, with no conditional branching possibilities. We hope that WalkMe will improve on this functionality in a future version.
- It is a big challenge to keep all WalkMe content working on a website that is still changing, and which website isn't. We know that WalkMe is working on a testing tool, called WalkMe Shield. This would be a great improvement to stabilize content.
- Not so much a dislike, but more something to consider. When you go on a DAP journey, be prepared to learn a lot. it is really easy to show a balloon, but to build a really helpful tour is an art, and a challenge.
- It is not possible to use emoticons in balloon texts :-).
- It is a big challenge to keep all WalkMe content working on a website that is still changing, and which website isn't. We know that WalkMe is working on a testing tool, called WalkMe Shield. This would be a great improvement to stabilize content.
- Not so much a dislike, but more something to consider. When you go on a DAP journey, be prepared to learn a lot. it is really easy to show a balloon, but to build a really helpful tour is an art, and a challenge.
- It is not possible to use emoticons in balloon texts :-).
What problems is the product solving and how is that benefiting you?
Firstly, we want to reduce the contacts with our support department drastically with the help of WalkMe. Secondly, we want to help our users feel at home in our application as soon as possible. A few challenges that we faced are:
- We have a multi-tenant, multi-user application. This means that the same user can log into multiple tenants and we don't want that the same tours play multiple times for the same user. We solved this by storing the user progress on the WalkMe server.
- We have multiple types of users, namely accountants, their clients, and users who use our (financial) application without the help of an accountant. With the help of the great segmentation possibilities, we were able to leverage all WalkMe content to the right users.
- We can sell our application much better to our customers because we provide it with a full-fledged and on-board, context-sensitive training module. An accountant needs much less onboarding time for their clients as well because they can onboard themselves, which is a great proposition as well.
- We have a multi-tenant, multi-user application. This means that the same user can log into multiple tenants and we don't want that the same tours play multiple times for the same user. We solved this by storing the user progress on the WalkMe server.
- We have multiple types of users, namely accountants, their clients, and users who use our (financial) application without the help of an accountant. With the help of the great segmentation possibilities, we were able to leverage all WalkMe content to the right users.
- We can sell our application much better to our customers because we provide it with a full-fledged and on-board, context-sensitive training module. An accountant needs much less onboarding time for their clients as well because they can onboard themselves, which is a great proposition as well.
Recommendations to others considering the product:
Start slowly, build small bits of content at a time, and focus on one problem. Use all the time at your disposal to train yourself, take at least half a year to get acquainted with all the possibilities. Dig through the fantastic training materials. Reach out to the community and learn from others.
There are almost no limits to what you can achieve with WalkMe, but depending on your needs and ambition level this better be a full-time (ad)venture than something that's done as a side job.
There are almost no limits to what you can achieve with WalkMe, but depending on your needs and ambition level this better be a full-time (ad)venture than something that's done as a side job.
Think Training and Discover the Power of Analytics
What do you like best about the product?
WalkMe keeps evolving. I've been using the tool for over 5 years and the things that have been limitations have been removed or improved upon. The variations that you can combine with all of the build options are truly endless. The analytics is enormous and sometimes hilarious on what you learn about your users.
What do you dislike about the product?
I know this is improving, but some of the WalkMe folks have an arrogance that is off-putting. Granted, I have seen a huge improvement with recent interactions. But that is what I've disliked the most over the years.
What problems is the product solving and how is that benefiting you?
Primarily we focus on supporting the education and Support teams. However, when a client asks for something, the 20 minutes it takes us to provide a solution (that includes testing - sometimes) is such a money saver vs. using our developers' time.
A Tool for Enhancing UX that Has the Potential for Better UX
What do you like best about the product?
WalkMe has greatly assisted my organization in providing just-in-time guidance to help users of Workday complete business processes successfully. It has served as an improved solution over standard PDF job aids that required a more thorough review to find assistance, and that had the potential for outdated copies to be saved and referenced.
The tool is flexible, allowing solution engineers to consider a variety of different approaches to improve user experience through Smart Walk-thrus (step-by-step guidance through a process), SmartTips (enhanced tooltips), and ShoutOuts (pop-up advertisements).
There are many helpful resources available for tool administrators. The Solutions Gallery allows developers to choose from a thorough selection of pre-designed solutions. WalkMe World is an active user community that is one of the best I have seen for insight and support from other users. The training, which has both paid and free options, is robust.
The tool is flexible, allowing solution engineers to consider a variety of different approaches to improve user experience through Smart Walk-thrus (step-by-step guidance through a process), SmartTips (enhanced tooltips), and ShoutOuts (pop-up advertisements).
There are many helpful resources available for tool administrators. The Solutions Gallery allows developers to choose from a thorough selection of pre-designed solutions. WalkMe World is an active user community that is one of the best I have seen for insight and support from other users. The training, which has both paid and free options, is robust.
What do you dislike about the product?
Although WalkMe is a tool to improve user experience among systems, the UX for the tool itself is lacking in certain respects. For example, multiple"x" buttons when a window expands cause confusion as to whether you are closing the entire app or the expanded window. Menus that pop up when hovering over an item rather than clicking it get in the way of trying to accomplish tasks.
As an advanced developer, I experience many technical problems that should not occur. For example, the Menu Search feature is not robust, with results that should be intuitive left out of searches. Adding simple keywords to improve the search simply does not work. To test this, I added the keyword "avocado" to one of our solutions and, when that word is searched, an entirely different solution with the word "vocational" in its description is top of the list, with the intended solution missing from the search results entirely.
Support from WalkMe is highly lacking. During our implementation project, we would reach out to WalkMe with questions regarding the errors that we experienced. The typical answer was something like, "Well, what you're doing should be working. Have you found a convoluted workaround? Great! Use that instead." We also experienced misinformation as we dealt with a high turnaround at WalkMe during our project. Every time we would be assigned a new account manager, we would have to re-tell our story.
As an advanced developer, I experience many technical problems that should not occur. For example, the Menu Search feature is not robust, with results that should be intuitive left out of searches. Adding simple keywords to improve the search simply does not work. To test this, I added the keyword "avocado" to one of our solutions and, when that word is searched, an entirely different solution with the word "vocational" in its description is top of the list, with the intended solution missing from the search results entirely.
Support from WalkMe is highly lacking. During our implementation project, we would reach out to WalkMe with questions regarding the errors that we experienced. The typical answer was something like, "Well, what you're doing should be working. Have you found a convoluted workaround? Great! Use that instead." We also experienced misinformation as we dealt with a high turnaround at WalkMe during our project. Every time we would be assigned a new account manager, we would have to re-tell our story.
What problems is the product solving and how is that benefiting you?
Our goal for using WalkMe was two-fold. First, we wanted to eliminate/reduce our provided PDF job aids and provide a solution that was more of a just-in-time approach that seemed native to the system being used. The job aids were comprehensive documents that required a user to scour the full document to find where they are in a certain process. The benefit of WalkMe is that it meets users in the system at the step for which they need assistance. We were successful in significantly reducing our job aid content and pointing users to WalkMe for guidance.
Our second goal is to reduce the volume of inquiries to our support center by providing more robust self-guidance in the system for which we are using WalkMe. We are currently early in our full operational state and have yet to see how WalkMe has impacted inquiry volume.
Our second goal is to reduce the volume of inquiries to our support center by providing more robust self-guidance in the system for which we are using WalkMe. We are currently early in our full operational state and have yet to see how WalkMe has impacted inquiry volume.
An amazing tool!
What do you like best about the product?
The way it is easy to create simple solutions for our customers!
What do you dislike about the product?
That the customers need to adapt to WalkMe, that is kind of difficult. But when they do, it's an amazing experience for them.
What problems is the product solving and how is that benefiting you?
Automating training exercises, leaving behind the creation of videos and training sheets and doing everything on WalkMe
Review on WalkMe
What do you like best about the product?
WalkMe is interactive, step-by-step guidance to help users adopt new capabilities, processes, and features added to a platform. It helps drive landing and adoption and can bridge the gap in digital friction.
What do you dislike about the product?
At times it can be difficult when building and element grades aren't good enough for WalkMe to continue. jQuery knowledge is recommended and WalkMe University has modules to learn.
It is straightforward guidance that it cannot capture if the user wanders off course. However, if splits are identified, the build can improve.
It is straightforward guidance that it cannot capture if the user wanders off course. However, if splits are identified, the build can improve.
What problems is the product solving and how is that benefiting you?
With WalkMe we can assist users with new experiences, new or updated processes, ensuring records are complete and fields are filled correctly before moving stages, etc.
Recommendations to others considering the product:
Highly recommend this tool if the organization faces challenges with processes, landing /adoption.
The future of Digital Transformation
What do you like best about the product?
Customers Experience with WalkMe has never been failed. Very proactive in solving case studies and helping companies to perform at a maximum level. Very knowledgable team to work with and not to forget the positive vibes that they have.
What do you dislike about the product?
Nothing to dislike. WalkMe has always been evolving since the beginning of its journey in the market and making sure learning from the past is the result of today's success.
What problems is the product solving and how is that benefiting you?
Navigating new users in a HR system as the company is international level with users around the world. Making the users life more easier and less contacting the support team.
Recommendations to others considering the product:
A great solution to be used during this pandemic. Very easy for any type of users whether by age, gender, race, etc.
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