Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Lots of functionality and great support
What do you like best about the product?
The amount of customer support is the best part. I start to put together a walk through and they polish it up and give suggestions to make it better that I would not have even thought of. I also like the amount of functionality in the program. It has so much that it's actually a bit overwhelming, which is why I love that I get so much support.
What do you dislike about the product?
It feel weird that you can only manage it in Firefox, but on the other hand, it's a way that I can keep Firefox as my exclusive place to view the WalkMe editor. On the other hand, it might remind me more often to set up my walk throughs on my to do list if it were in my face more often in Chrome.
What problems is the product solving and how is that benefiting you?
Trying to help users with some awkward workflows that we have that we don't have the budget to fix all at the same time. This has been helpful in nudging users in how to use the software.
What's New notifications - this has been our favorite use case. Since so few people read emails, it's really nice to know that we have a direct way to communicate to our customers about new functionality, the moment that it releases.
What's New notifications - this has been our favorite use case. Since so few people read emails, it's really nice to know that we have a direct way to communicate to our customers about new functionality, the moment that it releases.
Recommendations to others considering the product:
Try it out. I didn't try the competitors other than seeing some demos, and although WalkMe is more expensive, you get what you pay for and it's been a great value for us.
- Leave a Comment |
- Mark review as helpful
Improvement of our onboarding and customer service with WalkMe
What do you like best about the product?
With WalkMe we can get help to our users very fast, so they immediately get benefits from their investment and save time on internal training.
For us it is really good to have found a solution where our Customer Experience team can help our customers in our solution without having to disturb our R&D department. This is very important for our company, that we can react fast to customers' wishes for new guides without having to delay our roadmap.
WalkMe deliver fantastic onboarding service, so it has been a good implementation process.
For us it is really good to have found a solution where our Customer Experience team can help our customers in our solution without having to disturb our R&D department. This is very important for our company, that we can react fast to customers' wishes for new guides without having to delay our roadmap.
WalkMe deliver fantastic onboarding service, so it has been a good implementation process.
What do you dislike about the product?
I actually don't have anything I dislike. We still have a few wishes for the product, and it is great to see that it is taken seriously, so I am confident that they will be fulfilled at some point.
What problems is the product solving and how is that benefiting you?
TimeLog helps proffesional service organisations run their business with our webbased system TimeLog Project. The system is a time tracking and project management tool where companies can handle both simple and complex project contracts, so they always know their project's financial status.
We use WalkMe for several purposes:
1. To help our new customers onboard our system, so they get a good and thorough introduction and hence get an easy start
2. As guides for new users at our existing customers on the system so they get familiar with best practice and they save time on internal training
3. For letting our users know about new features and how to use them, so they get a good introduction.
We have receiced very good feedback from our customers saying that it is very helpful and they save time, which is important for them as their time is billable.
We use WalkMe for several purposes:
1. To help our new customers onboard our system, so they get a good and thorough introduction and hence get an easy start
2. As guides for new users at our existing customers on the system so they get familiar with best practice and they save time on internal training
3. For letting our users know about new features and how to use them, so they get a good introduction.
We have receiced very good feedback from our customers saying that it is very helpful and they save time, which is important for them as their time is billable.
Just in time support and training for the global captive animal community.
What do you like best about the product?
For 42 years Species360 has developed and delivered software and database services for an international membership of aquariums, zoos and conservation organizations. From our largest member, Disney’s Animal Kingdom, who deliver conservation education and engaging experiences to millions of visitors a year, to the very small, such as the Devils@Cradle in Tasmania, who focus on saving Tasmanian Devils and their habitat – our software support tens of thousands of global users with ‘just in time’ support 24/7. Our biggest challenge is that we are a very small non-profit of ~25 staff based in the center of the US, but our >1,000 members are based in ~90 countries! Their needs and the needs of animals in their care never sleep! WalkMe has provided us an ‘always on’ help center that seamlessly integrated with our SAAS delivery model. Their team supports our small training staff with excellent support and have worked tirelessly to ensure that WalkMe has added value to our product immediately.
What do you dislike about the product?
Most of the frustrations we have had are related to our own limitations - programming decisions and how our system is designed. The implications to how this relates to WalkMe isn't unique to the tool-set that WalkMe has provided, we have similar issues with automated testing systems too. With WalkMe their team has worked closely with us to see what improvements we can make to our content creation and have navigated adeptly around our idiosyncrasies.
What problems is the product solving and how is that benefiting you?
Always on support and training for a globally distributed user-base and a small and single-outlet support team without shift coverage.
Recommendations to others considering the product:
Ensure you have a deployment plan ready - customer success team are ready day one to help you hit targets.
Great Functionality, but Too Expensive for Our Execs
What do you like best about the product?
The guidance and training available through WalkMe is awesome. A lot of Admin time may be saved.
What do you dislike about the product?
The quote to roll this out in our Salesforce org was going to cost $20,000 annually. For a company with 130 employees, that was too much for our executives!
What problems is the product solving and how is that benefiting you?
We were looking to provide assistance in following processes in Salesforce.
Simple yet helpful
What do you like best about the product?
This app is seriously cool apps that is easy to setup and easy to use. It can solve the huge amount of business problem. In a nutshell, WalkMe offers a step-by-step walk-thru of your website using awesome tooltip. It's a perfect way to present my client for how to use my project step-by-step.
What do you dislike about the product?
The non-linear nature of the extension, you can navigate back and forth between items very easily, but it takes a little time to getting used to. At first it can feel like I having to tweak things across multiple screens and that can bit confusing. And also, if you're not a Firefox User, you can't use this browser extension.
What problems is the product solving and how is that benefiting you?
This browser extension is really helpful if I want to present my project to my client. Because it really easy to use and understand it and vice versa.
Recommendations to others considering the product:
if you doubtful, you can live demo before download or buy it. Seriously, they give us time to review and to think whether you want to buy it or not
customer
What do you like best about the product?
real time instructions/help - easy to use.
What do you dislike about the product?
I have yet to find something I don not like about this.
What problems is the product solving and how is that benefiting you?
just in time training
showing 411 - 416