WalkMe DAP
WalkMeReviews from AWS customer
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Top DAP tool available
What do you like best about the product?
WalkMe is a very intuitive digital adoption platform that allows the user to jump in, get trained, and start impacting end-users in a very short time frame. The training process is very fluid and tackles a lot of the challenges you will face as you're deploying WalkMe. The tool allows you to tackle problems from a very surface level, to an in-depth and technical solution.
What do you dislike about the product?
The multi-language support is something that needs improving. The current way of either going through the admin settings or uploading a CSV file, where you need to keep in mind all BBcode, is not a user-friendly way of working.
What problems is the product solving and how is that benefiting you?
We are using WalkMe in 3 different ways.
1. As a training tool within a Microsoft Dynamics instance - we deployed it within a training environment where users are guided through their standard training practices. Much easier to learn while in the flow of work vs. following a manual or training videos, and then accessing the tool itself.
2. Support menu and resources hub - one place to find all needed items and processes for end-users
3. Guidance support - tackle complex processes by using WalkMe smart-walkthroughs.
1. As a training tool within a Microsoft Dynamics instance - we deployed it within a training environment where users are guided through their standard training practices. Much easier to learn while in the flow of work vs. following a manual or training videos, and then accessing the tool itself.
2. Support menu and resources hub - one place to find all needed items and processes for end-users
3. Guidance support - tackle complex processes by using WalkMe smart-walkthroughs.
Recommendations to others considering the product:
This is the top DAP tool in the market. Awesome support and functionality.
Very Helpful Software and Responsive Team
What do you like best about the product?
WalkMe is usually coming up with new ideas for the product to keep it fresh and are quick to help you out if you get stuck on a design issue. I also appreciate the community that they've developed around it.
What do you dislike about the product?
I honestly can't say that there is too much to dislike about it. There is a fairly big learning curve when you first begin designing, however once you get the hang of it then it gets much easier. I should mention that the only reason why I felt that there was a learning curve is that I don't usually work in software that requires knowledge of things like jQuery.
What problems is the product solving and how is that benefiting you?
I use WalkMe primarily for help with understanding Workday. We've developed a full help menu with context sensitive help throughout Monday by using WalkMe. We also use it for notifications on occassion.
Recommendations to others considering the product:
Take time when starting out with it. There's a lot to learn but it's worth it.
VP, Global Sales Operations
What do you like best about the product?
Digital Adoption Platform + Workstation. Provides insights across entire digital tech stack and allows us to drive efficiency and productivity with tips, guidance and automation.
What do you dislike about the product?
No downsides or anything missing that we use today from this product. I believe it is important to ensure it can be used on mobile applications if it is going to be expanded to Field Service tools, etc.
What problems is the product solving and how is that benefiting you?
Ramp up too long - improves onboarding and in application training. Efficiency within commercial tech stack. Provides the assurance that we will drive efficiency and utilization of tools.
Recommendations to others considering the product:
Start with Walkme on Saleforce to build out priority use cases to drive efficiency and productivity. Expand with DAP. Add Workstation as the Sales person customizable conceirge.
One of the top DAP tools with great support; spot-on and quick reply to help you
What do you like best about the product?
1) The features such as shoutouts, smart tips (tool tips), surveys, smart walk-throughs to guide users (or even do things for users with auto-step) , ActionBot (so that you can put in some logics and messages to interact with users who would like to chat and be guided through the set of questions or solutions available.
2) It is pretty easy to build and connect or replicate solutions/steps to another build, when required
3) Integration was pretty straight forward - provide the information that you need to the WalkMe team and it will be done for you, including the look-and-feel to customise according to what you want.
4) WalkMe is always looking into how they can improve the tool (latest one is AI related!)
The product team is approachable and happy to be challenged with new features if you are able to describe it so that they can look into making that possible!
2) It is pretty easy to build and connect or replicate solutions/steps to another build, when required
3) Integration was pretty straight forward - provide the information that you need to the WalkMe team and it will be done for you, including the look-and-feel to customise according to what you want.
4) WalkMe is always looking into how they can improve the tool (latest one is AI related!)
The product team is approachable and happy to be challenged with new features if you are able to describe it so that they can look into making that possible!
What do you dislike about the product?
For Ariba, it is not very stable at times as the solution may stop working or slow down due to performance issues for Ariba
with Deep UI launched recently, I've updated jQueries and reselect on-screen elements a few times. The performance seems to have improved. Time will tell :)
ActionBot has a limited capability (e.g. it can't pass WalkMe Data from one conversation to another). Otherwise, we are using it to resolve a big pain point in the company and it works great.
Every tool has their limitations.
CSS is what I dislike the most to work on. However, the support team is always there to help if you need some CSS code for your solution.
with Deep UI launched recently, I've updated jQueries and reselect on-screen elements a few times. The performance seems to have improved. Time will tell :)
ActionBot has a limited capability (e.g. it can't pass WalkMe Data from one conversation to another). Otherwise, we are using it to resolve a big pain point in the company and it works great.
Every tool has their limitations.
CSS is what I dislike the most to work on. However, the support team is always there to help if you need some CSS code for your solution.
What problems is the product solving and how is that benefiting you?
Reducing the time required to raise a ticket and get someone on the call to guide users on the "how-to" steps on top of the challenge or telling users where to click; Enhance user experience while introducing how work can be done efficiently without waiting for someone else
Enhance control and compliance
Increase employee efficiency, accuracy (less manual which may prone to human errors)
Enhance control and compliance
Increase employee efficiency, accuracy (less manual which may prone to human errors)
I'm WalkMe On Sunshine
What do you like best about the product?
WalkMe is a platform that empowers Users to get the most from their enterprise applications. Whether its step by step guide, link to frequently used resource, smarttips with GIFs, etc. WalkMe provides relevant guidance, at the right place and right time.
What do you dislike about the product?
WalkMe can be challenging at times, mainly because its alive and living in the environment. With that being said, if any development or changes are made to the environment, WalkMe is at risk of no longer working. It requires a stable environment for optimal performance, working closely with the system's dev team helps keep things in order.
What problems is the product solving and how is that benefiting you?
WalkMe provides relevant guidance, at the right place and right time. When we understand the pain-points of the business, we can place a walkme solution to add value to any process or type of situation where User's might have questions with pin-point accuracy.
WalkMe, Great user enabler in the transformation wave
What do you like best about the product?
The ability of this platform to apply to any SaaS tool is amazing. This is low code, zero downtime tool which can build content solving use cases from change management, adoption, onboarding, self-service, communication and all.
What do you dislike about the product?
Not many, I would like to see if they could expand their use cases on learning certification and enterprise search.
What problems is the product solving and how is that benefiting you?
We are using this platform for a range of use cases from onboarding, change management, communication, self-service, cross-platform access and user adoption.
Recommendations to others considering the product:
Think of this platform as a tool to solve enterprise platform problems than a point solution. It could solve lot of use cases which could benefit overall user productivity.
Fantastic engagement tool
What do you like best about the product?
What I like most is the ability to onboard users quicker. WalkMe helps us be proactive to help users instead of being reactive to problems.
What do you dislike about the product?
You will learn JavaScript if you implement WalkMe. They have tons of resources and training to assist.
What problems is the product solving and how is that benefiting you?
Our company provides onboarding orientations and has decreased the number of new user problem tickets.
Excellent Service
What do you like best about the product?
This saves me sooooo much time as a trainer to be able to send people through the smart walk throughs.
What do you dislike about the product?
I can't think of anything I dislike! I LOVE the tool!
What problems is the product solving and how is that benefiting you?
The Smart Walk Throughs allow our users to quickly learn complex processes. It has lead to data accuracy and time savings.
WalkMe is the future
What do you like best about the product?
Its easy-to-understand interface is able to assist end-users with any process, truly making it the top digital adoption software.
What do you dislike about the product?
WalkMe is missing some features involving more complex solution-building without having to turn on back-end functionalities.
What problems is the product solving and how is that benefiting you?
A repeated problem that I've solved from multiple clients includes a reduction in support tickets and simplifying onboarding processes.
WalkMe has helped UVA improve our Workday end user experience drastically over our previous approach
What do you like best about the product?
I love the editor and building unique solutions; WalkMe DAP has no limits; only builder creativity can limit design.
What do you dislike about the product?
I long for WalkMe to be able to be injected into any website code, such as Workday, as opposed to extension simply due to deployment of an extension.
What problems is the product solving and how is that benefiting you?
We are helping improve the adoption of our Workday platform at UVA; improving manager ability to self-serve their HR needs.
Recommendations to others considering the product:
WalkMe is a great platform to help integrate your knowledge base and/or solutions with your system/website of interest. There is no doubt in the data we see that users engage with integrated guidance significantly more than with guidance that is accessed outside of the system/website.
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