WalkMe DAP
WalkMeReviews from AWS customer
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Competence and Empathy in one place
What do you like best about the product?
How it is just as clever as the builder infront of the desktop! It has so many options to build and just really amazing tools to work with!
What do you dislike about the product?
Not really anything. If I'd had to think of something, it might be the quirckyness in some cases when trying out to compensate the applications issue itself.
What problems is the product solving and how is that benefiting you?
Our customers have issues Onboarding their employees with new tools they are trying to implement in their companies. With WalkMe we found a way to guide them in an easy way, without having to train users, but rather more guiding them on their own efficiently. Also, some Customers just want to offer on the spot guidance for example for tasks and processes that their employees are rarely engangig with, meaning that when they have to, they don't have to remember on how to do it - WalkMe remembers it for them!
WalkMe delivers results where it matters most.
What do you like best about the product?
WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased user confidence across platforms.
Since implementation, we’ve seen a measurable drop in support tickets and a faster onboarding experience for both employees and customers. The platform is flexible, data-driven, and easy to maintain, making it a strong asset in our digital transformation efforts.
Highly recommend it for any organization looking to boost productivity and create a more self-sufficient user experience.
Since implementation, we’ve seen a measurable drop in support tickets and a faster onboarding experience for both employees and customers. The platform is flexible, data-driven, and easy to maintain, making it a strong asset in our digital transformation efforts.
Highly recommend it for any organization looking to boost productivity and create a more self-sufficient user experience.
What do you dislike about the product?
The WalkMe team is working on helping us to better be able to tell our WalkMe value story, which I appreciate greatly!
What problems is the product solving and how is that benefiting you?
WalkMe helps solve key business challenges by improving software adoption, reducing support tickets, and accelerating onboarding. It guides users in real time, boosts productivity, and eases change management — all while lowering training costs.
Game changer!
What do you like best about the product?
WalkMe has been a game-changer for our organization! The platform has streamlined our user experience across multiple systems, ensuring employees can navigate complex processes with ease. From its intuitive step-by-step guidance to its powerful automation capabilities, it has significantly improved productivity, reduced errors, and fostered seamless software adoption.
Its analytics feature has provided us with valuable insights into user behavior, allowing us to optimize workflows and address challenges proactively. Lastly, WalkMe has a very responsive customer service team and any issues we have had are quickly addressed and resolved.
We highly recommend WalkMe to any organization looking to enhance efficiency, improve user experience, and embrace successful digital transformation. It’s truly an indispensable tool!
Its analytics feature has provided us with valuable insights into user behavior, allowing us to optimize workflows and address challenges proactively. Lastly, WalkMe has a very responsive customer service team and any issues we have had are quickly addressed and resolved.
We highly recommend WalkMe to any organization looking to enhance efficiency, improve user experience, and embrace successful digital transformation. It’s truly an indispensable tool!
What do you dislike about the product?
Lack of paper-based job-aids
With numerous browser windows open, WalkMe occasionally links to the wrong app, even though it was not configured for it
Between the Console, Admin screen and Launcher, it's easy to get lost as to which does what
With numerous browser windows open, WalkMe occasionally links to the wrong app, even though it was not configured for it
Between the Console, Admin screen and Launcher, it's easy to get lost as to which does what
What problems is the product solving and how is that benefiting you?
Guidance, validation, automation of pain points we have in our apps.
I hope to use WalkMe for the rest of my career!
What do you like best about the product?
I love how easy to use WalkMe is, from a builder and user perspective. There are a variety of modalities (features) WalkMe offers through it's apps, and the insights help take evaluation to the next level.
What do you dislike about the product?
I think the biggest thing that can go wrong with WalkMe does not have anything to do with the tool itself, but poor implementation and maintenance of the tool - not having a strong WalkMe practice internally for the specific business.
What problems is the product solving and how is that benefiting you?
We launched WalkMe at my company just under 11 months ago.
Scalable Training Delivery: We’ve shifted from resource-heavy live sessions to scalable, self-paced learning—cutting live facilitation by ~32 hours/month - 384 hours to date. Assuming the average hourly pay for a trainer, this is roughly $15,111 saved to date, allowing for dollars and time invested in higher impact programs and initiatives.
On-Demand Learning: Employees learn what they need, when they need it. 90% of surveyed users say they’d use WalkMe Solutions again!
Consistent Training: WalkMe ensures all users receive the same high-quality, standardized training. The same team builds content across platforms, aligning style, structure, and learner-first design.
Reduced Time to Clear Support Tickets: When training is identified as the need in a associate support ticket, ticket close time has been seen to be reduced up to 20%, freeing up time for more strategic work.
Scalable Training Delivery: We’ve shifted from resource-heavy live sessions to scalable, self-paced learning—cutting live facilitation by ~32 hours/month - 384 hours to date. Assuming the average hourly pay for a trainer, this is roughly $15,111 saved to date, allowing for dollars and time invested in higher impact programs and initiatives.
On-Demand Learning: Employees learn what they need, when they need it. 90% of surveyed users say they’d use WalkMe Solutions again!
Consistent Training: WalkMe ensures all users receive the same high-quality, standardized training. The same team builds content across platforms, aligning style, structure, and learner-first design.
Reduced Time to Clear Support Tickets: When training is identified as the need in a associate support ticket, ticket close time has been seen to be reduced up to 20%, freeing up time for more strategic work.
WalkMe — A Powerful Tool for Driving Digital Adoption
What do you like best about the product?
The biggest upside of using WalkMe is how intuitive and flexible the platform is. Its no-code/low-code approach allows teams — even those without deep technical expertise — to quickly build and deploy in-app guidance, smart tips, and step-by-step walkthroughs. This directly translated to smoother user onboarding, faster feature adoption, and a significant drop in support queries.
Another standout feature is WalkMe’s robust analytics. The ability to track user behavior, identify friction points, and continuously optimize workflows based on real data is a huge advantage when you're aiming for sustainable digital adoption. The platform also offers versatility — whether you're working on a CRM, ERP, or custom internal tool, WalkMe can layer on top and immediately start adding value.
Lastly, the customer support and onboarding teams at WalkMe are truly world-class. Their proactive guidance and genuine commitment to helping clients succeed made the implementation journey much smoother.
Another standout feature is WalkMe’s robust analytics. The ability to track user behavior, identify friction points, and continuously optimize workflows based on real data is a huge advantage when you're aiming for sustainable digital adoption. The platform also offers versatility — whether you're working on a CRM, ERP, or custom internal tool, WalkMe can layer on top and immediately start adding value.
Lastly, the customer support and onboarding teams at WalkMe are truly world-class. Their proactive guidance and genuine commitment to helping clients succeed made the implementation journey much smoother.
What do you dislike about the product?
WalkMe is not without its challenges. One of the main downsides is the learning curve associated with fully unlocking its more advanced features, especially when it comes to designing complex logic-based flows or working with dynamic elements in applications. While basic deployments are straightforward, mastering the platform takes time and often requires more trial and error than expected.
Additionally, depending on the tech stack and system architecture of the application you're working with, there can be occasional compatibility or performance hiccups, especially with applications that are heavily customized or updated frequently.
Lastly, the licensing and pricing structure can be on the higher end, which might be a limiting factor for smaller organizations or teams with tight budgets.
Additionally, depending on the tech stack and system architecture of the application you're working with, there can be occasional compatibility or performance hiccups, especially with applications that are heavily customized or updated frequently.
Lastly, the licensing and pricing structure can be on the higher end, which might be a limiting factor for smaller organizations or teams with tight budgets.
What problems is the product solving and how is that benefiting you?
WalkMe addresses one of the most common and costly challenges in any organization: the gap between software investment and actual user adoption. No matter how powerful or feature-rich an application is, if users don’t fully understand how to navigate it or complete their tasks efficiently, the true value of that software is never realized.
Amazing Digital Adoption Tool
What do you like best about the product?
What I like best about WalkMe is its ability to simplify complex digital processes and improve user adoption without requiring major changes to the underlying systems. It’s incredibly powerful for driving digital transformation, especially in large organizations where training and onboarding can be time-consuming. I appreciate how WalkMe provides real-time guidance and automation, which not only enhances user experience but also reduces support costs and improves productivity. Its analytics also offer valuable insights into user behavior, helping teams continuously optimize their workflows
What do you dislike about the product?
There are no major or significant drawbacks and dislikes.
What problems is the product solving and how is that benefiting you?
Giving a good user experience and helping users in workflow and understanding the tool.
Digital Adoption made easier
What do you like best about the product?
WalkMe allows us to build onboarding experiences for our users that are easy to implement and can guide the user on how to do many different tasks. We are also able to highlight key features for our users easily, and provide marketing and other content. Adding WalkMe to the site is easy and takes no time at all. The integration process is quick and easy, in our case we deploy through a generated snippet that is added to our html. The support team is usually always available through chat, so customer support tends to have a quick turnaround.
What do you dislike about the product?
There are some places that need work, and sometimes things are not where you expect them. I also feel like sometimes features get removed without a clear replacement. I would like to see more refinement of the existing product.
What problems is the product solving and how is that benefiting you?
We are using WalkMe to reduce the dependency of our customers on our support teams to guide them through fundamental steps for using our products.
My experiences with WalkMe
What do you like best about the product?
It enables me to assist the users on various sections of the application. I am not very technical but I am ale to implement solutions.
I am able to address issues with the application.
It gives me the ability to device solutions and provide them creatively.
I've been able to provide complex solutions for issues and bugs with the application.
I am able to address issues with the application.
It gives me the ability to device solutions and provide them creatively.
I've been able to provide complex solutions for issues and bugs with the application.
What do you dislike about the product?
Insights: I am not able to rely on the insights we get.
There were a few times we noticed that the data we got from engaged elements and funnels were incorrect.
Support: Some complex issues take few months to resolve. There have been a few issues that haven't been resolved. I wish a rigorous follow up is done until resolution especially if it's with T3 support.
There were a few times we noticed that the data we got from engaged elements and funnels were incorrect.
Support: Some complex issues take few months to resolve. There have been a few issues that haven't been resolved. I wish a rigorous follow up is done until resolution especially if it's with T3 support.
What problems is the product solving and how is that benefiting you?
For nascent and growing application such as our application, there are issues that needs a quick solution.
I am able to successfully address such issues with a WalkMe build.
We improve adoption of newer features of our application with various deployables.
I am able to successfully address such issues with a WalkMe build.
We improve adoption of newer features of our application with various deployables.
Manager & Buidler for walkme
What do you like best about the product?
It is easy to build and test. Simple and no fuzz on coding..
Support is great.. Consultants are great
Support is great.. Consultants are great
What do you dislike about the product?
All the content WM workflow has to be unique with their names, when you have multiple platforms in each country, it is annoying to have so many names which has similar content (btw, each country is slightly different, so cannot share the same content)
What problems is the product solving and how is that benefiting you?
onboarding, guiding the process
I appreciated the support team at WalkMe because they elevated my issue as it was an urgent issue.
What do you like best about the product?
Professional and friendly service and demeanor of the support staff. This is very important to me since I use WalkMe at least once or twice a week.
What do you dislike about the product?
When I click the support button inside the Editor, I'd prefer not to have to log in again since I am already logged into the Editor.
What problems is the product solving and how is that benefiting you?
We have frequent new features and updates for our products and we use Shoutouts to communicate that with our large customer base.
We are also using Smart Walkthrus to assist new clients when onboarding.
We are also using Smart Walkthrus to assist new clients when onboarding.
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