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Amazing tool for software adoption
What do you like best about the product?
WalkMe is easy to use, very powerful and is at the leading edge of technology.
What do you dislike about the product?
I wish WalkMe could develop the handle of user feedback.
What problems is the product solving and how is that benefiting you?
Reduce support calls, help employee to do their daily work, reduces errors.
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Good product. Expensive
What do you like best about the product?
Good for helping end users with additional content and help tips.
What do you dislike about the product?
Not great support. Not easy for admins to set up. Not intuitive.
What problems is the product solving and how is that benefiting you?
We can communicate system updates to our clients
Amazing Customer Support
What do you like best about the product?
WalkMe has given us the ability to provide training at the point of need. Previously, new employees learned to use our software by using on-demand training guides and videos. While it worked, we knew that this type of training wouldn't be as effective as real-time, hands-on training.
With WalkMe, we were able to give them that style of training. Users can call up guides when/if they need them and get the training directly within the software they were using, without having to reference material in a different location. Feedback from this type of training has been overwhelmingly positive.
With WalkMe, we were able to give them that style of training. Users can call up guides when/if they need them and get the training directly within the software they were using, without having to reference material in a different location. Feedback from this type of training has been overwhelmingly positive.
What do you dislike about the product?
If you are the one building WalkMe, the learning curve is steep. However, they do have a fantastic implementation crew and training material that will help you get everything set up and running.
What problems is the product solving and how is that benefiting you?
WalkMe is training employees at the point of need and in real time. It's also reducing the number of user errors in the software.
WalkMe's capabilities is much more than a just-in-time on-screen-support!
What do you like best about the product?
WalkMe's community is so vibrant and the customer success team is so keen to help us implementors derive value. Everyone's so eager to learn and to share! On the tool, the robustness of it's solutions and the multitude of approaches you can adopt to solve one problem makes working with WalkMe extremely fun!
What do you dislike about the product?
The certifications sometimes had way too much of everything - when working hands on, most seemed like Nice-To-Know content so I didn't know what was actually HAVE-TO-KNOW content.
What problems is the product solving and how is that benefiting you?
I was tasked to implement WalkMe to assist our clients in their transition from a legacy system to a new system... The problems were endless:
1) Unstable environment
2) Long processes on new system
3) Old system permitted multiple processes (e.g. working on a Sales Order and a Sales Quotation) to be done on the same screen
WalkMe benefitted us in addressing not just these problems but many more. The best use-cases of WalkMe in our implementation were in using it as a tool to bridge the many tech gaps. The long timelines that the tech team quoted were all avoided with WalkMe's many apps and features.
1) Unstable environment
2) Long processes on new system
3) Old system permitted multiple processes (e.g. working on a Sales Order and a Sales Quotation) to be done on the same screen
WalkMe benefitted us in addressing not just these problems but many more. The best use-cases of WalkMe in our implementation were in using it as a tool to bridge the many tech gaps. The long timelines that the tech team quoted were all avoided with WalkMe's many apps and features.
Enhance your user assistance with WalkMe
What do you like best about the product?
The support team is awesome. They stay with you until any issue is resolved.
What do you dislike about the product?
Customizations are a bit tricky. For example, tweaking the CSS.
What problems is the product solving and how is that benefiting you?
Just-in-time, in-app user guidance to make available videos, documentation, tips, quickly and easily.
Very knowledgeable and helpful
What do you like best about the product?
I like that it's a good tool to use instead of PowerPoints or documents, having the on screen walkthrough is better for learning.
What do you dislike about the product?
Sometimes depending on the websites and cookies, walkme's might not show up due to those
What problems is the product solving and how is that benefiting you?
Better training modules
Better turnaround time down the road
Catches user error at the start rather than having the using send a fault order
Easy to manage and maneuver
Better turnaround time down the road
Catches user error at the start rather than having the using send a fault order
Easy to manage and maneuver
WalkMe for Lumen
What do you like best about the product?
The ease of use for the end user, the supplementation of tracining, and the downstream benefit of doing it right the first time
What do you dislike about the product?
I dont have any so far, I really like how we've set up our program
What problems is the product solving and how is that benefiting you?
A major reduction in app integration and training will be seen
Very Quick and Concise Customer Support
What do you like best about the product?
The customer support is very responsive and has provided me with quick and accurate solutions to my questions and issues.
What do you dislike about the product?
There are some aspects of the Editor that are not very intuitive or user friendly.
What problems is the product solving and how is that benefiting you?
WalkMe is helping interact and communicate with my users. It also provides me with great user analytics to help me prioritize the areas to develop in my product application.
Impressive and user friendly product
What do you like best about the product?
Walkme analytics and the ease of use in building use cases with excellent support from Walkme. I appreciate all the features and options in building.
What do you dislike about the product?
I love the option to open a URL. Can you add the feature to allow a user to open an application?
What problems is the product solving and how is that benefiting you?
Onboarding new hired employees and it will create efficiency in our onboarding processes. Teaching new users how to use the application to perform their role effectively.
The MUST HAVE TOOL to enhance the user experience
What do you like best about the product?
Analytics that help shape further developments to make the user experience even better
It makes the often challenging task of change mnagement much easier
It makes the often challenging task of change mnagement much easier
What do you dislike about the product?
It's working for us right now, so nothing yet!
What problems is the product solving and how is that benefiting you?
WalkMe is helping us to facilitate change much easier than before, it allows us to smooth out contensious steps, so the end user has a seamless and enjoyable experience.
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