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WalkMe and their staff are awesome!
What do you like best about the product?
WalkMe is a great digital adoption tool that aids businesses in getting the most from IT investments. It is light when developing solutions, allowing you to create specific solutions to help end users with endless processes.
WalkMe can integrate into nearly any web-based application, and there is even a desktop version! I enjoy using WalkMe to help me in my day to day operations and help clients gain the most from their IT investments!
WalkMe can integrate into nearly any web-based application, and there is even a desktop version! I enjoy using WalkMe to help me in my day to day operations and help clients gain the most from their IT investments!
What do you dislike about the product?
The downside to using WalkMe is only dependent on you not being committed to utilizing the tool to it's full extent.
What problems is the product solving and how is that benefiting you?
WalkMe helps my clients solve many business-related problems. The most common issue we run into is applications taking a long time to update on key processes, which can either confuse end users or cause errors in a process. The benefit of WalkMe is how easy and fast it is to deploy to intercept some of these problems, like forgetting to fill out a form that isn't mandatory on the UI but is mandatory in the process.
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WalkMe
What do you like best about the product?
WalkMe can provide just in time help that seamlessly integrates with the platform you are using creating great user adoption.
What do you dislike about the product?
Building WalkMe is not as simple as it was described to be. Walkme rarely performs as it should when not using jQuery features. If a builder does not understand jQuery, building is limited to simple solutions.
What problems is the product solving and how is that benefiting you?
User adoption and reduced training for new platforms being implemented. Just in time guidance on right-first-time completion.
Walkme best user guide for new joineee
What do you like best about the product?
Walkthrough, auto click, smart tips and easy to use editor. Startup menu and shoutout popup to guid user.
What do you dislike about the product?
we can use custom jquery content, the selector is not much useful sometime. Looping of element is not possible in walkme.
What problems is the product solving and how is that benefiting you?
Walkme helped support executive to understand the process and flow of application. Walkthrough autoclick imporived performance of the executive. The form validation feature reduced human error by around 50%
Help call reduction by 60%
Training hour reduced by 70%
User performance incrased by 35%
Help call reduction by 60%
Training hour reduced by 70%
User performance incrased by 35%
Great Product
What do you like best about the product?
WalkMe is very versatile in what it offers. You can easily set up your users for success by having tips, walkthroughs, videos, articles, etc.
What do you dislike about the product?
The product is geared and marketed towards companies for internal onboarding. They offer a lot of integrations for third-party applications, but those with a custom app and a single-page app geared to external users can support, but there are limitations. Educational content is limited and geared towards internal onboarding using third-party apps. So I will say I do feel disappointed with the limited content for our customer type.
What problems is the product solving and how is that benefiting you?
Quick learning tips and tricks. User-end communication. Digital Adoption.
Excellent product and team
What do you like best about the product?
It's well-received by users and offers a lot of solutions for our complex software, complete with useful analytics. The team at WalkMe is A+ across the board. Responsive, engaged, and doing everything they can to facilitate a partnership and set us up for success.
What do you dislike about the product?
Becoming a builder is not as easy as it seems if you have a complicated site with extensive audience segmentation and in which element selection is not so straightforward. I'm far more dependent on the solutions engineer than I expected to me at this time.
What problems is the product solving and how is that benefiting you?
Onboarding to new features and processes by way of self-service help rather than calling client support. We are documentation-heavy and plan to replace that with interactive experiences instead.
WalkMe makes things better!
What do you like best about the product?
When I use WalkME, I can finally fix the issues that I've only ever been able to complain about before. Developers are busy people and new features take a long time to produce. WalkMe lets us solve a myriad of problems very quickly and easily. And if we have difficulty, WalkMe is always there to help with an easy to use and excellent service team.
What do you dislike about the product?
This is one of those humblebrags. My least favorite thing about WalkMe is that it can solve nearly any problem so that sometimes we have to ask ourselves, Should we use WalkMe to solve this one? It does help us to think holistically to know that we could always solve it with WalkMe. If you ever find yourself building something that the next builder will have trouble understanding, step back. Double check.
What problems is the product solving and how is that benefiting you?
Most recently I have used WalkMe to help users navigate a confusing billing and payment app. When we find frequest errors in the invoices, we set up a new process to catch those errors earlier in the process.
WalkMe Helps Guide and Grow Your Users
What do you like best about the product?
What I like most about WalkMe is the ability to add guidance and help directly at the source of the problem.
What do you dislike about the product?
I think users are apprehensive of overlays in general, but that's certainly not the fault of WalkMe.
What problems is the product solving and how is that benefiting you?
It allows me to quickly make announcements on a company wide scale. Validation and guidance directly at the source where it's needed. Creative solutions to help give users the information or resource they need in the moment.
Transformative Success with WalkMe across our IT Stack
What do you like best about the product?
The implementation of WalkMe across our IT stack has been nothing short of transformative. This digital adoption platform has revolutionized the way we interact with our technology, driving efficiency, productivity, and user satisfaction to unprecedented levels.
From the onset, WalkMe's seamless integration with our existing IT infrastructure was impressive. The platform's flexibility and adaptability allowed us to tailor it to our specific needs, ensuring a smooth and efficient implementation process. The support from the WalkMe team was exceptional, providing us with the necessary guidance and expertise every step of the way.
One of the most significant impacts of WalkMe has been on user onboarding and training. The platform's interactive, step-by-step guides have made it easier for our employees to understand and navigate complex systems and processes. This has drastically reduced the learning curve and enabled our teams to become proficient with new software in record time.
WalkMe's real-time, contextual guidance has also been a game-changer. It has empowered our employees to solve issues independently, reducing the load on our IT support team and significantly improving problem resolution times. This has not only boosted productivity but also enhanced employee confidence and satisfaction.
Moreover, WalkMe's analytics capabilities have provided us with invaluable insights into user behavior and system usage. This data-driven approach has allowed us to identify areas for improvement, optimize workflows, and make informed decisions that drive continuous improvement and innovation.
In conclusion, the implementation of WalkMe across our IT stack has been a resounding success. It has fundamentally improved the way we use technology, fostering a culture of self-service, efficiency, and continuous learning. We look forward to leveraging WalkMe's capabilities further as we continue on our digital transformation journey.
From the onset, WalkMe's seamless integration with our existing IT infrastructure was impressive. The platform's flexibility and adaptability allowed us to tailor it to our specific needs, ensuring a smooth and efficient implementation process. The support from the WalkMe team was exceptional, providing us with the necessary guidance and expertise every step of the way.
One of the most significant impacts of WalkMe has been on user onboarding and training. The platform's interactive, step-by-step guides have made it easier for our employees to understand and navigate complex systems and processes. This has drastically reduced the learning curve and enabled our teams to become proficient with new software in record time.
WalkMe's real-time, contextual guidance has also been a game-changer. It has empowered our employees to solve issues independently, reducing the load on our IT support team and significantly improving problem resolution times. This has not only boosted productivity but also enhanced employee confidence and satisfaction.
Moreover, WalkMe's analytics capabilities have provided us with invaluable insights into user behavior and system usage. This data-driven approach has allowed us to identify areas for improvement, optimize workflows, and make informed decisions that drive continuous improvement and innovation.
In conclusion, the implementation of WalkMe across our IT stack has been a resounding success. It has fundamentally improved the way we use technology, fostering a culture of self-service, efficiency, and continuous learning. We look forward to leveraging WalkMe's capabilities further as we continue on our digital transformation journey.
What do you dislike about the product?
The difficulties are usually around value discussions as the true value of our program is often hard to quantify into specific numbers beyond general figures based on agreen upon assumptions.
What problems is the product solving and how is that benefiting you?
Reducing support tickets, improving productivity, reducing onboarding time, improving the employee experience, reducing the need to additional and ongoing training, and enforcing data quality safeguards.
A great digital adoption tool for your IT investment
What do you like best about the product?
Ease of Use, Ease of Implimentation, Ease of Integration, Number of Features, Reporting capabilities, Easy to develop solutions
What do you dislike about the product?
Limitation of date comparison feature translation.
What problems is the product solving and how is that benefiting you?
WalkMe helps develop contents that make user self-dependent to complete tasks or follow processes. It reduces user manual effort, time of completion of a process, data errors. It intern helped client's save their manual effort and cost.
Incredible platform and great partnership
What do you like best about the product?
The platform is easy to use and was able to train myself quickly thanks to their DAP institute. The customer support is exceptional, and every query I've had was met with quick response times and thorough assistance. I truly appreciate their dedication to their customer's success.
What do you dislike about the product?
Wish there were more ways to share content built by other companies to accelerate our content.
What problems is the product solving and how is that benefiting you?
Adoption and training for our sales platforms, specicially Salesforce, Seismic, & Power BI
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