WalkMe DAP
WalkMeReviews from AWS customer
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WalkMe - A True Digital Adoption Experience
What do you like best about the product?
Enhanced UX that improves web navigation
What do you dislike about the product?
No downsides to pin-point at the moment.
What problems is the product solving and how is that benefiting you?
Enhancing UX for our web customers by providing in-app guidance and support; reducing support costs by empowering users to self-serve through fuided tutorials and resources; Higher user adoption rates.
WalkMe is helping our users submit orders!
What do you like best about the product?
WalkMe let's me inject a launcher button in the middle of an ordering flow, so that users who get confused can click that button and get help to finish completing their order. I've added these launcher buttons to a few of our flows and have had a big increase in users using the WalkMe guides! I love that I can add these buttons anywhere I want and control the messaging, all without having to involve our developers!
What do you dislike about the product?
No big downsides! The WalkMe Editor has a lot of features and it takes time to learn how to use them, but they have great help topics on their support website, chat support and you can schedule a call with someone to help you over a Zoom call as needed at a time that works best for you! The support staff is very professional and dedicated to making sure you are happy with the results!
What problems is the product solving and how is that benefiting you?
Some of our customers are super techy Network Administrators and know how to manage their network settings, but some are not Network Administrators, so WalkMe helps them better understand how to make changes to their network using our ordering tools.
WalkMe and UKG (Kronos)
What do you like best about the product?
Our organization implemented WalkMe to use on a few applications, one being UKG (Kronos). We have used it in both Workforce Central and UKG Pro WFM. We have had much success with it. We have found that our endusers like the quick feedback they receive when using WalkMe functionality. In addition, some end users just need to get a few steps into the process to remember how to complete it. It saves them time and also, our support team time so we can focus on other items/issues
What do you dislike about the product?
I'm not sure there are any downsides to using it and there isn't really anything i dislike about it. It was a challenge for me to learn in the beginning but over the years, the software has become easier to use from an administrator standpoint
What problems is the product solving and how is that benefiting you?
Our goal was to give endusers a tool at their finger tips to answer questions quickly and accruately instead of having to call a support desk and/or combing through documentation. In turn, this saves not only them time but also our support teams time so we can focus on more important issues
WalkMe has been an excellent tool for quick guidance and analytics that drive org decisions
What do you like best about the product?
We have been using WalkMe for all its guidance features, but lately we have also started using the analytics features like tracked events and flow analytics. This provides us in depth user engagement data which is very helpful for change management decisions.
What do you dislike about the product?
Been working with it for some years now, and I can't think of any issues that jump out necessarily.
What problems is the product solving and how is that benefiting you?
We are using WalkMe to enhance our org's internal systems and help the users navigate it better.
Fantastic Customer Support
What do you like best about the product?
WalkMe is intuitive and user-friendly, making it easy for even beginners to create content quickly. The platform offers detailed analytics tools that help organizations understand user behavior and optimize workflows. The support staff are responsive and helpful.
What do you dislike about the product?
Ability to evaluate check boxes and radio buttons is incosistent. Thjis could be a function of how our instance of Salesforce is set up.
What problems is the product solving and how is that benefiting you?
Training, adoption, validation
Element recognition Issue
What do you like best about the product?
The team synced internally with the advanced element recognition team, which had made adjustments to the element recognition settings
What do you dislike about the product?
Nothing for the records, pretty satisfied with the response.
What problems is the product solving and how is that benefiting you?
Navigate the complexities of digital transformation. WalkMe helps uur organization to streamline their digital processes, enhance user satisfaction, and achieve better outcomes with their technology investments
Actionable UX insights that drive an improved user experience.
What do you like best about the product?
The ability to track all application interactions, view session videos, and gather insights that help drive positive change for our organization.
What do you dislike about the product?
WalkMe is a robust tool with a large feature set and, as such, requires a lot of training, time, and experimetation in order to reap its benefits.
What problems is the product solving and how is that benefiting you?
By understanding what our users do in our various applications and where they experience the most challenges provides us with actionable insights around how to improve the user experience.
Best in class!
What do you like best about the product?
WalkMe is user friendly and it's fun! I love building and seeing ideas come to life.
What do you dislike about the product?
Nothing comes to mind. I don't have any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
WalkMe helps us in systems and tools with in app guidance where dev work isn't available. It's also beneficial to alert our stakeholders of important messages and announcements.
Digital Adoption Journey
What do you like best about the product?
What I like best about WalkMe, its ability to simplify complex system experiences, which makes it easier for the user and organization to navigate digital platforms. WalKme's customizable features, like step by step guidance, tooltips, in application messaging, make it adaptable to any user. And the seamless integration with other tools ensures the user experience is consistent acroos different platforms.
What do you dislike about the product?
ln some some instances, when configuring WalkMe's step by step guidance, you need advanced building skill as building may require coding and time consuming in order to have a seamless solution.
What problems is the product solving and how is that benefiting you?
The WalkMe team that I meet and work with regularly, helps with analysis and metrics to show the value and ROI of WalkMe for my organization. This team also provides recommendations for the applications that are trending low with engagmentand adoption.
Excellent support management
What do you like best about the product?
I have been a customer for 3 years and have to say the support has just got better and better. I now have access to live chat which makes small ticket resolution so quick + AI answers helps with so much that I can't imagine life without it!
What do you dislike about the product?
It can be slightly more low-code than no-code if you want to create highly robust and customised solutions but the learning is worth the outcome!
What problems is the product solving and how is that benefiting you?
We are able to deploy solutions rapidly improving our time to value for clients
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