WalkMe DAP
WalkMeExternal reviews
535 reviews
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I worked with Sam on my support ticket today, he was efficient, courteous, and always friendly.
What do you like best about the product?
We use WalkMe to automate and streamline redundant processes, there are some solutions that are run over one thousand times/day and at an average of one minute per transaction, that's over 125 hours/day. Talk about saving time and saving $$. There are also less typo's, win, win, win!
What do you dislike about the product?
There are inconsistencies that happen, not sure why, could be WalkMe, browser, IDP, I don't know, but we have sporadic issues where things are not what we expect. It's the nature of the beast, and the issue always resolves, but sometimes it is annoying.
What problems is the product solving and how is that benefiting you?
I have been creating solutions to help streamline and increase accuracy.
Creatively develop ways to overlay guide to help our users adopt and learn our products
What do you like best about the product?
With WalkMe, we've been able to creatively develop ways to overlay guide to help our users adopt and learn our products which supported better customer experience.
What do you dislike about the product?
There are some limitations but we are able to creatively seek ways to sort some of it.
What problems is the product solving and how is that benefiting you?
WalkMe's been helping with on the stop guidance that our users can easily trigger when needed. With WalkMe's TeachMe, we are also able to provide an interative way of learning for users that is sort of similar to e-learning's LMS.
such a DAP platform!
What do you like best about the product?
Easy console, intuitive, AI, saving time for training, great guidance!
What do you dislike about the product?
I would like to recommend an option to export list of systems from the console.
What problems is the product solving and how is that benefiting you?
Training guidance, SA4HANA within concur, etc.
Efficient for building projects
What do you like best about the product?
I’m genuinely impressed with how intuitive and fast it is to build in. The interface is clean and well-organized, which makes the development process smooth, even for complex projects.
What I appreciate the most is how quickly you can go from idea to working prototype. The tools and features are clearly designed to speed up the workflow without sacrificing flexibility or control.
What I appreciate the most is how quickly you can go from idea to working prototype. The tools and features are clearly designed to speed up the workflow without sacrificing flexibility or control.
What do you dislike about the product?
In the WalkMe training page I find some content in which don't have the latest interfaces or features for WalkMe
What problems is the product solving and how is that benefiting you?
Overall, it’s a solid platform reliable, fast, and good for creators who want to move quickly without getting bogged down by unnecessary complexity.
Very useful and resourceful digital tool
What do you like best about the product?
Walkme can help us add last minutes messages or add useful tooltips in our systems, as well as it helps us with some automations and insights! The support team is also great!
What do you dislike about the product?
Sometimes you might need some CSS expertise but the support team can help with this.
What problems is the product solving and how is that benefiting you?
It helping our users with online training, to find resources and with even a bot.
WalkMe Walks the Talk
What do you like best about the product?
I'm thoroughly impressed with WalkMe and how it empowers us to create content without relying on developer resources. This capability is a significant advantage for our company, as our development team is often stretched thin. With WalkMe, we can swiftly deploy tutorial guides that demonstrate to our users how effortlessly they can navigate our site.
Additionally, we greatly value the insights provided by the site tracking and recorded sessions, which help us understand user behavior better. The support team has been phenomenal throughout the entire process, and the product team has been exceptionally responsive to our needs. WalkMe delivers both an outstanding product and excellent customer service!
Additionally, we greatly value the insights provided by the site tracking and recorded sessions, which help us understand user behavior better. The support team has been phenomenal throughout the entire process, and the product team has been exceptionally responsive to our needs. WalkMe delivers both an outstanding product and excellent customer service!
What do you dislike about the product?
I wish there were an easier way to develop smart walk thrus for PC desktop and Mobile web. Currently there are a lot of duplicate steps that needs to be done that could be streamlined, like the creation of segments which has to be created sperately in PC vs. mobile web. That said, their product team has already expanded the functionalty for mobile web and I'm hopeful they will continue to improve in this area over time. They really do listen to the end users which is rare and truly appreciated.
What problems is the product solving and how is that benefiting you?
We are able to create intuitive and emersive interactive guides to show our members how easy our site is to use. We created gamification techniques using WalkMe that reward members for doing scavenger hunts on the site. We also use the menu option which allows members to ask questions and we can service up segmented videos or guided tours based on their query. We can also report on all the search terms entered in that menu which gives us vauable insight on what we need to build to support member needs.
Amazing customer service
What do you like best about the product?
The solution is relatively easy to learn and use. When there are glitches that I can't figure out. WalkMe support comes to the rescue and offers amazing support. They will dig in and resolve even when the solution isn't readily apparent.
What do you dislike about the product?
Nothing to dislike at the moment .......
What problems is the product solving and how is that benefiting you?
Making an older application that isn't inheriantly easy to use better. Implementing new workflows and taking advantage of more features of the underlying tool to support Enterprise Architecture.
Good product making feature adoption easy
What do you like best about the product?
Easy to showcase our new enhancements to speed up awareness and adoption of the development investment.
What do you dislike about the product?
Has taken a bit to get our segmentation up and running, but this is largely a factor of our complex IT environment.
What problems is the product solving and how is that benefiting you?
Helped us grow our digital adoption of new features and enhancements. Seen a greater than 2.5x rate of adoption of new developments.
The Sky is the Limit - Just do it! (not Nike...WalkMe!)
What do you like best about the product?
Remember that pair of shoes that you were skeptical about at first, and then you got them broken in and they became your favorite pair?
I too was skeptical about WalkMe when I started this journey just over a year ago. Now it is our go to solution for our salesforce platform and we are constantly looking to expand to other platforms.
Have a new feature you want to introduce? Create a Shoutout (pop--up) to give it to users right in their flow of work.
Link that shoutout to a smart walkthrough to show them how to access or use the new feature. Toss some smart tips on fields to help them better understand what to enter, or possible even some validation to ensure they're entering what you want them to.
and we've only begun to scratch the surface of how walkme can help make your team more efficient, reduce errors, ensure compliance, communicate more effectively, and much more.
We started out with small items and have continued to gain the confidence of the business and grow. The started out with the business super unsure about what we were doing and now they come to me constantly with asks on how we can support what they're doing. They have even asked us to do some things our dev team couldn't do in the actual system, but WalkMe can make it happen!
Note that they WalkMe truly does want you to succeed and they have a community and their support team who are all spectacular if you run into a snag and need some assistance.
So it may take a little learning to get up and running, but once you're there it's a game changer!
I too was skeptical about WalkMe when I started this journey just over a year ago. Now it is our go to solution for our salesforce platform and we are constantly looking to expand to other platforms.
Have a new feature you want to introduce? Create a Shoutout (pop--up) to give it to users right in their flow of work.
Link that shoutout to a smart walkthrough to show them how to access or use the new feature. Toss some smart tips on fields to help them better understand what to enter, or possible even some validation to ensure they're entering what you want them to.
and we've only begun to scratch the surface of how walkme can help make your team more efficient, reduce errors, ensure compliance, communicate more effectively, and much more.
We started out with small items and have continued to gain the confidence of the business and grow. The started out with the business super unsure about what we were doing and now they come to me constantly with asks on how we can support what they're doing. They have even asked us to do some things our dev team couldn't do in the actual system, but WalkMe can make it happen!
Note that they WalkMe truly does want you to succeed and they have a community and their support team who are all spectacular if you run into a snag and need some assistance.
So it may take a little learning to get up and running, but once you're there it's a game changer!
What do you dislike about the product?
Sometimes element selection does not work consistently and you have to use a jquery solution. This is something they're constantly working to improve with DeepUI. This is also very platform dependent. In my experience this is an edge case issue. Only other item to note would be that support can sometimes pass tickets around and different people answer you with sometimes redundant asks to things you may have already tried.
What problems is the product solving and how is that benefiting you?
WalkMe is solving numerous things for us from changing our communication strategy and making it more effective to helping users better adopt existing and new processes. Ultimately we're creating more competent associates that are able to perform tasks more efficienetly. This results in them being able to provide better customer service and make more sales, in turn leading to more revenue for the organization. WalkMe is also allowing us to change how we onboardin associates, enabling us to streamline the process and get an associate up to speed faster.
WalkMe = great for users AND for boosting L&D visibility in the organization
What do you like best about the product?
WalkMe is pretty easy to use once you get through the initial onboarding. We use it for a variety of software products/use cases in my organization and I'm the primary user for one product. Within the last year, I've started making greater use of the insights dashboard to help quantify the impact of instructional design efforts (e.g., clicks, views, time spent). In some ways, we use it as a proxy for a full LMS. Our Product team loves that they don't need to take responsibility for integrating learning content into the software directly.
What do you dislike about the product?
Bits of the implementation can be challenging or overly technical, but usually the customer support function does a great job of addressing my concerns. My CSM, Ben Hancock, is very responsive and offers me great insights about topics to explore next.
What problems is the product solving and how is that benefiting you?
We do not have an LMS, and don't have an easy way to monitor which of our users have consumed which content, when, how long, etc. We use WalkMe in collaboration with Seismic (content management system) to get really detailed customer usage metrics, down to who is searching for which terms most frequently in our help menu. The most prevalent WalkMe interactions are with our menu (i.e., Searches and launching Resources). We also often use Walkthroughs, Shoutouts, and SmartTips. Ben is helping me explore Onboarding Tasks next.
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