WalkMe DAP
WalkMeReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
517 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great product with an excellent Support team to back it up.
What do you like best about the product?
- Speedy replies from customer support
- It has many use cases (surveys, reporting, user documentation, etc)
- Robust documentation
- It has many use cases (surveys, reporting, user documentation, etc)
- Robust documentation
What do you dislike about the product?
I would love to see more configurable surveys, e.g., create your own survey type.
What problems is the product solving and how is that benefiting you?
Digital adoption, and data collection.
Best digital adoption tool
What do you like best about the product?
Different types of WM elements such as SWTs, Smart Tips, Shoutouts, Launchers, and so on are easy to use and develop user-engaging content. WalkMe simplifies the onboarding process for new users by providing step-by-step guidance, which can be very helpful for complex software or platforms. It offers real-time, in-app guidance which helps users navigate through software and complete tasks without needing to refer to external help resources. Its Analytics and customization features are also very useful.
What do you dislike about the product?
Sometimes WalkMe slows down the performance of the applications it's integrated with, particularly if the guidance overlays are extensive. While WalkMe offers a high degree of customization, I feel that it still has limitations, particularly when trying to create highly specific or complex user flows.
What problems is the product solving and how is that benefiting you?
By providing real-time, contextual help, WalkMe enhances the overall user experience, making software more accessible and user-friendly. With effective onboarding and training tools, organizations can reduce the time and resources spent on training new users. WalkMe's automation and guidance features help users complete tasks more quickly and accurately, leading to increased efficiency and productivity. The analytics provided by WalkMe help organizations understand user behavior and identify areas for improvement, leading to better decision-making and optimization of the software.
WalkMe is, without a doubt, the best Digital Adoption Platform around
What do you like best about the product?
I believe the best part about WalkMe is the support and product teams. The product itself is awesome, but as with all things, the support and people behind the product is what makes it stand out from the rest. Building content for a wide variety of applications and websites is challenging enough, and WalkMe does an outstanding job of it, so when we need help, or have issues, the extra support and guidance from WalkMe professionals makes all the difference in the world.
What do you dislike about the product?
Not many downsides that I have seen, but always improving and moving forward. Our company has tried nearly everything that WalkMe has to offer, and we've only had a couple of issues that we could not move past to using certain features. I have confidence that most any company, application, or product would greatly benefit from WalkMe DAP to help with onboarding, adoption, and analytics.
What problems is the product solving and how is that benefiting you?
We are using WalkMe on a wide variety of systems to help with user adoption, feedback, help, and some data entry automation as well. We use Insights analytics to help guage how many users are interacting with some of our apps and what content might best server them.
WalkMe increase our CRM user adoption
What do you like best about the product?
It's a great tool that helped ease the users experience in our CRM
What do you dislike about the product?
Admin - troubleshooting workflow that repeatedly breaks
What problems is the product solving and how is that benefiting you?
User adoption of our CRM.
WalkMe Review
What do you like best about the product?
Very useful tool to help us create guides and tips for users who struggle with some our day to day systems,
What do you dislike about the product?
sometimes the editor tool takes a while to load and even freezes when using the live preview
What problems is the product solving and how is that benefiting you?
Helping onboard new starters as well as traning exisitng staff on using our key systems.
WalkMe Enablement
What do you like best about the product?
The ability to guide through complicated processes.
What do you dislike about the product?
Can be a bit clunky in places and hard to use.
What problems is the product solving and how is that benefiting you?
WalkMe is guiding users through software and correcting the amount of errors created.
Great product with supurb customer service
What do you like best about the product?
WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. We have had WalkMe for over 4 years now, and I use it almost daily. When I have issues or questions and reach out to the customer support team they are always prompt and courteous in their reply and resolution.
What do you dislike about the product?
After years of use, I really can't say I have any complaints about WalkMe. Are there features that I would like to see in the future? Sure. But overall I have had a very positive experience with WalkMe.
What problems is the product solving and how is that benefiting you?
We can get information out to our customers right away, and it is easy for them to search for what they need - right when they need it. This has helped reduce the customer service requests we receive.
Review of WalkMe Support Experience
What do you like best about the product?
The most helpful thing about WalkMe is how relatively easy it is to use. There's no need for coding knowledge, while implementations which is very convinient. Moreover, the Customer Support solves created tickets/cases in a fastly manner, which I greatly appreciate. We use WalkMe various features quite a lot - it's amazing what some of them can do.
What do you dislike about the product?
The downsides of WalkMe include, from my point of view, how it can 'freeze' at times, which disturbs the workflow. Other than that, it's inconvinient how one bug can lead to some additional issues. Moreover, sometimes the same thing cas show incorrectly, then after a while (without changing anything) it can work as expected - hard to pinpoint the error.
What problems is the product solving and how is that benefiting you?
WalkMe greatly helps in providing the users with the assistance they might need while performing their duties.
The best platform to find tools to build training walkthrough or guidance
What do you like best about the product?
Impressive platform that is providing all I need to build training material for our newley sales process features that is quite difficult to be learning without proper support. The walkthrough helped our user to learn and training in guided environment that they can make mistake on it as a part of the training process.
What do you dislike about the product?
We received no complaint from our current or new users about this platform. This product has improve and make the training time short and effective.
What problems is the product solving and how is that benefiting you?
Help users with their work journey and give them support that they need to get onboard quickly.
I worked with Sam on my support ticket today, he was efficient, courteous, and always friendly.
What do you like best about the product?
We use WalkMe to automate and streamline redundant processes, there are some solutions that are run over one thousand times/day and at an average of one minute per transaction, that's over 125 hours/day. Talk about saving time and saving $$. There are also less typo's, win, win, win!
What do you dislike about the product?
There are inconsistencies that happen, not sure why, could be WalkMe, browser, IDP, I don't know, but we have sporadic issues where things are not what we expect. It's the nature of the beast, and the issue always resolves, but sometimes it is annoying.
What problems is the product solving and how is that benefiting you?
I have been creating solutions to help streamline and increase accuracy.
showing 81 - 90