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Great idea for Users; building content is difficult.
What do you like best about the product?
The wide variety of content available to build is very important and WalkMe does that well. The Solutions Building team and my Customer Success Advisor are very knowledgable and helpful.
What do you dislike about the product?
The program is very difficult to use in building content. It is very glitchy. I can build content one way, but when using that same way a different time, it doesn't work. Content that I think should be easy to build is not and most times I need the help of the Solutions Building team or my Customer Success Advisor to complete a build. If this support is not available, building is not possible.
What problems is the product solving and how is that benefiting you?
We've had an issue with Users not reading published content. Using a ShoutOut that links to the resource gets the information in front of the User. However, we need to track the amount of time that the Users are spending on the content to know if they are actually reading it. I have created an "idea" on the Community page to request this as a goal, but it has not reached a high enough level to be considered. My management does not consider the ShoutOut as valuable until they can see that Users are reading the content.
SmartTips are used most by our Users. The ability to link resouces to them is extremely beneficial in allowing the User to get directly to the information that helps them with what they are accomplishing in the moment.
The SWTs are very beneficial to introduce Users to new processes.
I want to comment on my answer regarding WalkMe not headed in the right direction. More time and effort needs to be spent on making the application easier with building. Until Editors can build without needing the constant assistance from a WalkMe engineer, the potential of how customers can use WalkMe cannot be reached.
Also, a solution needs to be found for selecting elements in an iframe. jQueries is not the answer.
SmartTips are used most by our Users. The ability to link resouces to them is extremely beneficial in allowing the User to get directly to the information that helps them with what they are accomplishing in the moment.
The SWTs are very beneficial to introduce Users to new processes.
I want to comment on my answer regarding WalkMe not headed in the right direction. More time and effort needs to be spent on making the application easier with building. Until Editors can build without needing the constant assistance from a WalkMe engineer, the potential of how customers can use WalkMe cannot be reached.
Also, a solution needs to be found for selecting elements in an iframe. jQueries is not the answer.
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Great Streamlining Product
What do you like best about the product?
Love the ability to automate and streamline processes in addition to on screen help/guidance.
What do you dislike about the product?
Advanced use of WalkMe requires a lot of technical knowledge. It has gotten better over time but the simpler these technical uses can become, the more likely I am to use WalkMe to it's fullest.
What problems is the product solving and how is that benefiting you?
Streamlining existing processes through auto-step to make things faster and more accurate.
Highly extensive digital adaption tool
What do you like best about the product?
Simplicity of design, easy to implement and connect with multiple sandboxes, awesome features,
What do you dislike about the product?
Customer support could have been more active
What problems is the product solving and how is that benefiting you?
We are using WalkMe for better user experience and reduce support tickets.
Has changed how we do things in retail.
What do you like best about the product?
WalkMe has many different use cases. Its not just guidance, it can be used to automation, smart tips and implementing features on the website.
What do you dislike about the product?
That you can't link content to only 1 page. If someone opens up another tab of the same website during a smart walkthrough it duplicates to that other tab
What problems is the product solving and how is that benefiting you?
It helps with our compliance and process scores. Each differen't stat in Australia has differen't regulations and our contact center staff have to give the correct informations to customer. WalkMe allows us to display the correct scripting and process in the CRM.
Automation is helping our staff focus more on customers as walkme can automate task.
Currently we are in stablisation as we have a new CRM, WalkMe allows us to implemenent features that the devs for the CRM don't want to priortise.
Automation is helping our staff focus more on customers as walkme can automate task.
Currently we are in stablisation as we have a new CRM, WalkMe allows us to implemenent features that the devs for the CRM don't want to priortise.
Guidance, automation and data all-in-one
What do you like best about the product?
Display any information, anywhere, on any website. Click on any element and take input from a user or the page to use it in fields or logical conditions.
Almost everything can be done with no technical knowledge, get your IT department to roll out a browser extension or add a line to their code and you're off. The built in element selector makes every step a simple click, then its drag and drop for the rest.
Also want to mention the support staff who are amazing, some of who are based in Israel and still solving our stupid problems, absolute heroes.
Almost everything can be done with no technical knowledge, get your IT department to roll out a browser extension or add a line to their code and you're off. The built in element selector makes every step a simple click, then its drag and drop for the rest.
Also want to mention the support staff who are amazing, some of who are based in Israel and still solving our stupid problems, absolute heroes.
What do you dislike about the product?
With any app that sits on a website, performance is influenced by the underlying system which for us is quites slow. It loads after the page it sits on so if the page gives you quick visuals but doesn't finish loading for a few seconds, your content will look like its arriving late.
What problems is the product solving and how is that benefiting you?
Guidance
We have a chatbot on our hr application with guidance for everything you could imagine, if users cant find something they can use the chatbot and we've got keywords set up to find what they're looking for.
Automation
We have another chatbot showing only for our support staff that lets them input the details the process needs and then its almost fully automated, just stopping for human checks in key areas.
Data
As well as seeing exactly what has been interacted with (content and page elements) we can run reports for chatbot searches that found no results to discover what needs to be built.
We have a chatbot on our hr application with guidance for everything you could imagine, if users cant find something they can use the chatbot and we've got keywords set up to find what they're looking for.
Automation
We have another chatbot showing only for our support staff that lets them input the details the process needs and then its almost fully automated, just stopping for human checks in key areas.
Data
As well as seeing exactly what has been interacted with (content and page elements) we can run reports for chatbot searches that found no results to discover what needs to be built.
""""" THIS IS HOW WALKME INCREASED OUR PRODUCTIVITY"""".
What do you like best about the product?
First, i must disclose the fact that i have been using Walkme for the past 3 years and it helped me go through software applications seamlessly.
It provides personalized user experience which makes it user friendly.
In fact, Walkme is a GAME-CHANGER and it's been a great way to provide user guidance. Customer support is also good, excellent and exceptional.
It provides personalized user experience which makes it user friendly.
In fact, Walkme is a GAME-CHANGER and it's been a great way to provide user guidance. Customer support is also good, excellent and exceptional.
What do you dislike about the product?
Walkme can be a little bit challenging especially if you have never encountered it before even though it's marketed as low-code/no-code software.
What problems is the product solving and how is that benefiting you?
Walkme has been a game-changer for our organization.
Has an excellent and exceptional support for content creation and technical issues.
In fact, it's easy to build content with Walkme and it saves much time and effort.
The best part is that it helps me to provide assistance to my users.
I highly recommend Walkme.
Has an excellent and exceptional support for content creation and technical issues.
In fact, it's easy to build content with Walkme and it saves much time and effort.
The best part is that it helps me to provide assistance to my users.
I highly recommend Walkme.
WALKME..... An incredible and outstanding tool i must recommend.
What do you like best about the product?
Walkme is an incredible and powerful tool i must recommend. It has been of great help to us since it helps us to find solutions to our problems. It provides fantastic options to create tutorials and guidelines. I love how simple and easy it is to implement and get started. At the moment of need, Walkme provides a very clear and comprehensive guidance.
What do you dislike about the product?
I'm glad that all our issues were solved by Walkme technical support team so nothing to mention as a dislike about it at the moment.
What problems is the product solving and how is that benefiting you?
Walkme has numerous features and it's so easy and simple to use. No training required. With Walkme, teams can achieve their organization's goals thus increasing productivity. It also helps to provide real-time assistance to my users.
How much we LOVE WalkMe
What do you like best about the product?
Our primary user and audiance are front lines associates and they use it everyday for difficut process and procedures that happen each day.
What do you dislike about the product?
At this time, nothing comes to mind. We love it
What problems is the product solving and how is that benefiting you?
Decrase seat time for new hires so we ddont have to teach them to remember everything. Also, speed to profiencecy
Integrated Learning Systems Specialist
What do you like best about the product?
I love the ability to offer users just-in-time support as well as automation. The WalkMe Editor is easy to use and offers a considerable amount of freedom/creativity if you want to leverage CSS. Our CSM Ty, is responsive and assists with escalated support when needed.
What do you dislike about the product?
Tracking users across systems is difficult if you don't use IDP. Our company leverages multiple methods which prevents IDP.
What problems is the product solving and how is that benefiting you?
Reducing time to proficiency and errors.
Increase efficiency with automation.
Increase user adoption of applications and self-service.
Increase efficiency with automation.
Increase user adoption of applications and self-service.
Great DAP support
What do you like best about the product?
Thea community and solutions support. People sharing their own solutions and walkme's various promotion of intresting ways of configuring their own solutions.
What do you dislike about the product?
It has a steep learning curve. You do need to know CSS & JQuery for special configurations.
What problems is the product solving and how is that benefiting you?
User enablement and product adoption.
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