WalkMe DAP
WalkMeExternal reviews
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WalkMe has successful for our organization providing help text and guidance.
What do you like best about the product?
The smarttips and the walkthrus, I believe they are easy to understand and provide guidance.
What do you dislike about the product?
The selection of elements when building can be frustrating.
What problems is the product solving and how is that benefiting you?
Allowing users to be self-sufficent without having to call the service desk.
Great app to support SFDC users!!
What do you like best about the product?
Its versatility, you can use it for communications, trainings , warnings and more else.
What do you dislike about the product?
If you are not a professional developer there are tricky thinks that you need to know.
What problems is the product solving and how is that benefiting you?
Almost training and communications.
A company that truly wants to see you succeed
What do you like best about the product?
The think I like best about WalkMe is it's constant evolution and improvement to keep up to date with technical advances and challenges. We have now implemented WalkMe on 7 systems at my currently company and I've completed 41 implementations in total over my time working with the software. It shows the diversity of systems that the platform can be added to and how it adds benefits across different processes and teams. The WalkMe team have been very supportive in working with our builders to enjoy that our projects are successful and have shared in our commitment to simplify processes and improve the use of the systems for our users.
What do you dislike about the product?
The only dislike I has is dealing with support staff who are new to the software and haven't yet had the necessary exposure to the more complex issues and therefore there is a delay in getting the required help. WalkMe does have an alternative source of support through their WalkMe community forum; utliising experts from the DAP community who are more than willing to help with complex issues and explore challenges. As the product continues to be expanded and updated there is a transition period with changes with previous features not being available in new UI or having to work between two or even three different parts of the platform
What problems is the product solving and how is that benefiting you?
WalkMe has helped my company address issues we have with inefficiences in our system processes and improve performance. With the help of WalkMe we have been able to streamline our processes and reduce bottlenecks and generally make our systems more effective and easier for the users which in turn improves service for our customers.
If quoted timeframes and costs for software development do not meet with business need, we use WalkMe to bridge the gap, demonstrating the immediate benefits and the necessity to move forward with the development. A recent project for this allowed us to bring an offer to Market 6-9 months before development work would have been completed.
Our latest project provides our AI team with the vehicle for their machine learning models so they can bring their response direct to our users by connecting up the WalkMe software to their API endpoints.
If quoted timeframes and costs for software development do not meet with business need, we use WalkMe to bridge the gap, demonstrating the immediate benefits and the necessity to move forward with the development. A recent project for this allowed us to bring an offer to Market 6-9 months before development work would have been completed.
Our latest project provides our AI team with the vehicle for their machine learning models so they can bring their response direct to our users by connecting up the WalkMe software to their API endpoints.
Proactive Product with Exceptional Service
What do you like best about the product?
WalkMe has an excellent product that appears to always have solutions to address any CX challenge or strategy my team can think of. In addition, their service is exceptional - From CSM to Support, everyone is helpful, everyone knows the product.
What do you dislike about the product?
We wish there were slightly more options for behavior based experiences that would help us onboard users on their terms, based on actions in the product. However, knowing WalkMe - they will release a solution next quarter that solves all our problems!
What problems is the product solving and how is that benefiting you?
Contextual Help - We use WalkMe to nudge advisors into areas of our software that may be under utilized - this has helped us push customers to Help content, to functionality, and even raise awareness of workshops/webinars.
WalkMe is a great product in itself. But their greatest asset is the customer service/supports teams
What do you like best about the product?
The greatest asset to WalkMe is their cutomer service and support. Everyone is extremely knowledable about the product and eager to assist customers. Without our CSM I would not be aware of all the useful support tools WalkMe offers. Some to highlight are the Champion toolkit, WalkMe communites, and Webinars that have been the most useful our work.
On the product side the builder extension is very user friendly. Features such as on screen selector, create an easy building experience.
On the product side the builder extension is very user friendly. Features such as on screen selector, create an easy building experience.
What do you dislike about the product?
Customization for the features of WalkMe are extremely limited in certain areas of the product. Such as Shoutouts font and custom templates.
Adddtionally the data insights features are very useful to an extent. It seems that for smaller product it would be very helpful to track users by playback and funneling. However, on larger platforms with 80k+ interactions a day it is harder to track workflows.
Adddtionally the data insights features are very useful to an extent. It seems that for smaller product it would be very helpful to track users by playback and funneling. However, on larger platforms with 80k+ interactions a day it is harder to track workflows.
What problems is the product solving and how is that benefiting you?
WalkMe works to decrease our number of support tickets mainly and onboarding. This benefits our teams by allowing them to allocate their time toward larger product issues and advanced trainings.
Amazing tool for software adoption
What do you like best about the product?
WalkMe is easy to use, very powerful and is at the leading edge of technology.
What do you dislike about the product?
I wish WalkMe could develop the handle of user feedback.
What problems is the product solving and how is that benefiting you?
Reduce support calls, help employee to do their daily work, reduces errors.
Amazing Customer Support
What do you like best about the product?
WalkMe has given us the ability to provide training at the point of need. Previously, new employees learned to use our software by using on-demand training guides and videos. While it worked, we knew that this type of training wouldn't be as effective as real-time, hands-on training.
With WalkMe, we were able to give them that style of training. Users can call up guides when/if they need them and get the training directly within the software they were using, without having to reference material in a different location. Feedback from this type of training has been overwhelmingly positive.
With WalkMe, we were able to give them that style of training. Users can call up guides when/if they need them and get the training directly within the software they were using, without having to reference material in a different location. Feedback from this type of training has been overwhelmingly positive.
What do you dislike about the product?
If you are the one building WalkMe, the learning curve is steep. However, they do have a fantastic implementation crew and training material that will help you get everything set up and running.
What problems is the product solving and how is that benefiting you?
WalkMe is training employees at the point of need and in real time. It's also reducing the number of user errors in the software.
WalkMe's capabilities is much more than a just-in-time on-screen-support!
What do you like best about the product?
WalkMe's community is so vibrant and the customer success team is so keen to help us implementors derive value. Everyone's so eager to learn and to share! On the tool, the robustness of it's solutions and the multitude of approaches you can adopt to solve one problem makes working with WalkMe extremely fun!
What do you dislike about the product?
The certifications sometimes had way too much of everything - when working hands on, most seemed like Nice-To-Know content so I didn't know what was actually HAVE-TO-KNOW content.
What problems is the product solving and how is that benefiting you?
I was tasked to implement WalkMe to assist our clients in their transition from a legacy system to a new system... The problems were endless:
1) Unstable environment
2) Long processes on new system
3) Old system permitted multiple processes (e.g. working on a Sales Order and a Sales Quotation) to be done on the same screen
WalkMe benefitted us in addressing not just these problems but many more. The best use-cases of WalkMe in our implementation were in using it as a tool to bridge the many tech gaps. The long timelines that the tech team quoted were all avoided with WalkMe's many apps and features.
1) Unstable environment
2) Long processes on new system
3) Old system permitted multiple processes (e.g. working on a Sales Order and a Sales Quotation) to be done on the same screen
WalkMe benefitted us in addressing not just these problems but many more. The best use-cases of WalkMe in our implementation were in using it as a tool to bridge the many tech gaps. The long timelines that the tech team quoted were all avoided with WalkMe's many apps and features.
Very knowledgeable and helpful
What do you like best about the product?
I like that it's a good tool to use instead of PowerPoints or documents, having the on screen walkthrough is better for learning.
What do you dislike about the product?
Sometimes depending on the websites and cookies, walkme's might not show up due to those
What problems is the product solving and how is that benefiting you?
Better training modules
Better turnaround time down the road
Catches user error at the start rather than having the using send a fault order
Easy to manage and maneuver
Better turnaround time down the road
Catches user error at the start rather than having the using send a fault order
Easy to manage and maneuver
WalkMe for Lumen
What do you like best about the product?
The ease of use for the end user, the supplementation of tracining, and the downstream benefit of doing it right the first time
What do you dislike about the product?
I dont have any so far, I really like how we've set up our program
What problems is the product solving and how is that benefiting you?
A major reduction in app integration and training will be seen
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