WalkMe DAP
WalkMeExternal reviews
535 reviews
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External reviews are not included in the AWS star rating for the product.
No-Code Drag-and-Drop Flows That Make Feature Adoption Easy
What do you like best about the product?
It is no code application, we can just drag and drop and build the interactive flows and add the tooltips when ever required and when some new features are announcements needs to be added then we can create a flow for it and publish it to users so that they got to know how to use and we have been using it to help the users learn about the feature and we have added the pdfs to the smart walk throughs we made and we use it for announcing the some important information like this environment will be down something like that.
What do you dislike about the product?
It is very costly compared to the other products which provide the similar features for example the what fix and it is sometime cause the performance degradation during the load testing and it should be responsive and give flexibility to change the inbuilt html and well rather then the css.
What problems is the product solving and how is that benefiting you?
It is using as a guide to the users
To take the survey quaterly to check the NPS score
To handle the user queries rather then raising the tickets as for every feature we have smart walk through enabled.
To take the survey quaterly to check the NPS score
To handle the user queries rather then raising the tickets as for every feature we have smart walk through enabled.
A Powerful Digital Adoption Platform for Seamless User Experience
What do you like best about the product?
I like WalkMe for its intuitive in-app guidance that helps users quickly understand and complete tasks without external training. It improves user adoption, reduces errors, and enhances overall productivity by providing real-time, step-by-step support within the application.
What do you dislike about the product?
There is very little to dislike about WalkMe, as it is a well-designed and effective platform. Any minor challenges are mainly related to the initial learning curve, which is understandable given the depth of features it offers and becomes manageable with regular use.
What problems is the product solving and how is that benefiting you?
WalkMe solves the challenge of low user adoption and lack of in-application guidance by providing real-time, step-by-step support within the software. This helps users complete tasks accurately without relying on extensive training or support, resulting in improved productivity, reduced errors, and a smoother overall user experience.
Clear In-App Guidance and Analytics That Accelerate Onboarding
What do you like best about the product?
WalkMe helps users get things done inside the application without needing external training or constant support. The in-app guidance, walkthroughs, and tooltips are clear and contextual, which reduces mistakes and speeds up onboarding. The analytics are especially helpful to see where users drop off or struggle, so we can fix workflows instead of guessing. Once it’s set up properly, it delivers consistent value across teams.
What do you dislike about the product?
There is a learning curve when building advanced flows or handling complex use cases. Initial setup and customization can take time, especially for large applications with many paths. Some features feel powerful but require training to use efficiently. Pricing can also feel high for smaller teams if they don’t fully use the platform.
What problems is the product solving and how is that benefiting you?
WalkMe reduces user confusion, lowers support tickets, and shortens onboarding time. Instead of relying on documentation or live training, users get guidance exactly when they need it. This improves adoption of new tools, reduces errors, and helps teams stay productive without constant hand-holding.
Simple, Effective, and User-Friendly for Training Needs
What do you like best about the product?
I like that WalkMe is simple to use and easy to build on. It has a great interface that makes learning in the flow of work really effective. Since it overlays on our platform and is on demand, it allows us to create natural prompts. Customers and employees can engage with it whenever they feel stuck, which reduces calls to customer support and improves our NPS score. The initial setup was simple, easy, and user friendly.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
I use WalkMe for customer and employee training, enhancing product adoption, knowledge, usage, and retention. It's simple to build, overlays naturally on our platform, and reduces support calls, boosting our NPS score.
Intuitive Platform with Powerful Customization and Seamless User Guidance
What do you like best about the product?
Smooth user guidance & automation. Intuitive platform with powerful customization to drive user adoption and reduce training effort.
What do you dislike about the product?
Occasional performance lag and complex setup for advanced customizations.
What problems is the product solving and how is that benefiting you?
WalkMe solves the problem of low user adoption and high training dependency by guiding users directly inside applications like SAP Ariba and SuccessFactors. It reduces errors, support tickets and onboarding time. For me, it enables faster deployments, better engagement and smoother change management across teams.
Empowering users, one click at a time.
What do you like best about the product?
WalkMe combines intuitive usability with powerful features and seamless integration, supported by excellent customer service, making it a key driver for efficient digital adoption.
What do you dislike about the product?
Customizing complex workflows may require extra effort or support, especially for large-scale deployments and teams may need dedicated training to use all features effectively.
What problems is the product solving and how is that benefiting you?
WalkMe transforms complex tools into simple, guided experiences- showing users exactly what to do, right when they need it. The result? Less frustration, faster learning, and far fewer "how do I do this?" messages. For me, it has completely changed how we onboard and train users, providing real-time guidance, smart automation, and actionable insights that make my workflow smoother and more efficient.
Speeds Up Onboarding and Adoption, But Requires Planning.
What do you like best about the product?
WalkMe helps users complete tasks easily by guiding them step-by-step. It reduces confusion, improves user experience, and lowers support requests. The best thing about using WalkMe is that it speeds up onboarding and training, improves software adoption across teams and saves time and cost on support.
It also gives insights into user behavior to improve processes.
It also gives insights into user behavior to improve processes.
What do you dislike about the product?
Sometimes WalkMe can be complex to set up, especially for advanced use cases. It needs careful planning and testing. Also, if the platform changes often, maintaining WalkMe content can take extra effort.
What problems is the product solving and how is that benefiting you?
We are addressing position management within our HR system by utilizing WalkMe. With WalkMe's actionbot and automated steps, we are streamlining the process for people managers, making it simpler for them to create new positions and handle changes efficiently.
An Invaluable Asset!
What do you like best about the product?
For the purposes of my role specifically, I love Visions. Watching the user's experience is so helpful for seeing where education may be needed, or when something is a true technology issue or a user error. More broadly, I love that we can create targeted messaging to help with information and pain points. And the in-depth analytics let us see and measure if our messaging and guidance is being used/having the desired effect.
What do you dislike about the product?
Building content is unnecessarily complicated.
What problems is the product solving and how is that benefiting you?
Our technology is updated frequently, and WalkMe allows to both easily notify our customers of changes, but also build in guided help when needed.
Great Customer Support Experience
What do you like best about the product?
When needing assistance, the WalkMe Support team responded extremely quickly and took the time to replicate my issue. When an immediate answer wasn't available, they passed along my questions to the appropriate teams as needed. I received prompt and clear responses and even additional actions to make my ideas known to their product team!
What do you dislike about the product?
Some of the user interface can seem clunky - but with proper training (provided for free by WalkMe), this is a challenge that can be overcome relatively quickly!
What problems is the product solving and how is that benefiting you?
WalkMe allows our team to add additional features without the need to use developer time and energy :)
Great tool for driving user adoption and simplifying onboarding
What do you like best about the product?
WalkMe makes it easy to guide users through complex processes with in-app walkthroughs, tips, and automation. It reduces training time, improves adoption of new tools, and provides helpful analytics to track user behavior and continuously optimize the experience. The platform is very user-friendly once you get the hang of it.
What do you dislike about the product?
The setup can take time, especially when building advanced flows. Some features have a bit of a learning curve, and it may require support from the WalkMe team or community to unlock its full potential. However, once configured, it runs smoothly.
What problems is the product solving and how is that benefiting you?
WalkMe helps us solve the challenge of onboarding users to complex enterprise applications by providing clear, step-by-step in-app guidance. It reduces the need for lengthy training sessions, improves user adoption, and minimizes errors in critical processes. With WalkMe Insights, we can also track user behavior, identify where people struggle, and quickly optimize workflows. This has saved time, boosted productivity, and increased overall user satisfaction.
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