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Easy alternative to building a complex middleware layer
What do you like best about the product?
Twofold
1. Engagement with the tray team allowed us to easily scope and validate that the solution we wanted to implement would be functional and practical to maintain.
2. Using the platform allowed our product team to complete the integration project in the space of a few weeks rather than requiring several months of developer time, not to mention ongoing support.
1. Engagement with the tray team allowed us to easily scope and validate that the solution we wanted to implement would be functional and practical to maintain.
2. Using the platform allowed our product team to complete the integration project in the space of a few weeks rather than requiring several months of developer time, not to mention ongoing support.
What do you dislike about the product?
Some of the tutorials could be provided via video if possible.
What problems is the product solving and how is that benefiting you?
We are solving the problem of integrating two systems that are reliant on external actions to move data around. Tray acts as a scalable middleware solution to push and pull data from one system to another, in a manner where the product team can easily swap out components without requiring a development rewrite./
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Awesome App
What do you like best about the product?
It is very intuitive and the visual programming is very helpful. It make working with APIs a simple process.
What do you dislike about the product?
I would have liked to have more workflows for the price.
What problems is the product solving and how is that benefiting you?
I have been able to accomplish something I've tried for years to do. We can push pdf's from our app to box and get a shared link in return. That process, including sending via email or SMS automatically, takes 10 seconds. It is an awesome product and easy to use.
Recommendations to others considering the product:
Tray's support is awesome. They had my use case created for me before I even signed up. Also very helpful with getting us signed up during COVID-19.
Better than an in-house integration team
What do you like best about the product?
Surface coverage for all of their API connectors is great-- you can tell they've spent a lot of time deciphering the nuances of different systems and putting it together in a way that's easily accessible. "Low code"... you could probably put together all of your workflows codelessly if you wanted, though we leverage tray.io for fairly complex processes and we end up filling gaps with their Script connector as well. The best aspect of their platform, though, would have to be their customer service. The tray team is continually available to us via support channels when we have questions, and they've helped us work through some of those complex scenarios as though they were members of our own team.
What do you dislike about the product?
Modularization and reusability of workflows could use improvement. Nearly anything is possible using their embedded platform, but sometimes steps need to be repeated across different solutions, making DRY principles challenging.
What problems is the product solving and how is that benefiting you?
Originally we set out to build integrations for all of our CRMs in-house but quickly realized that would become a burden to manage. Tray.io takes our third-party integration process down from weeks to hours.
Extremely Powerful Integration Tool w/ AMAZING Training & Support
What do you like best about the product?
The versatility of the tool, regular debugging and training & support team that are willing to work with you to get sh!t done. Most notably, I've been working with George Gilliland who I can't say enough good about. His excellent approach to implementation, design and coaching has made him a total asset to getting things going with Tray.io!
What do you dislike about the product?
1 issue - Connector Fail Alerts (or a fail alert workflow) are not included with your account. Currently if there is a Connector Fail along the way, you would need to use a Connector to trigger another workflow to send your admin email notification. My account is more intro-level so I don't have the workflow to spare especially since this tool and each workflow is so game-changing when it comes to company automation.
What problems is the product solving and how is that benefiting you?
Double Entry and getting to one data source of truth is the road we are currently on, but I know there are many more possibilities to come.
A multitool for business operations
What do you like best about the product?
The flexibility to implement on different platforms and easy to use UI, it's like having a quick programmer in reach without the need for extensive technical knowledge.
What do you dislike about the product?
Some processes get a bit complex and support is needed to finish it as they'll need to explain or propose the correct steps in the workflow, their support response times is usually not the best and hitting complex problems can take a while.
What problems is the product solving and how is that benefiting you?
We can quickly get projects rolling to our team and deliver results without going trough heavy engineering/ phases to implement, we can put workflow placeholders to migrate content and avoid disruption to the business operations
Recommendations to others considering the product:
It's a all-in-one solution for workflow issues and its way cheaper than hiring a developer / third party to build a custom API its very good at minor - mid complex implementations and you'll only need some ramp-up time to get it to work, anything that is outside of the scope of Tray is enterprise-grade development.
Great platform, great support.
What do you like best about the product?
We like the "marketplace" approach with a number of out of the box connectors.
What do you dislike about the product?
Nothing yet. The team has been supportive and even worked with us to establish a mutually beneficial business model.
What problems is the product solving and how is that benefiting you?
Data integration and ETL across a number of systems.
Recommendations to others considering the product:
None.
The best iPaas player out there today
What do you like best about the product?
Tray has the best workflow business in the industry. It is easy to read and build. Other players can get data from point A to point B, but Tray allows me to do this at a much quicker rate and without developer skills. I have tried the other players including a good competitor like Workato, but Tray still is the easier solution for non-IT/Dev builders. It feels more natural.
What do you dislike about the product?
Tray is still lacking organizational control settings (Group Admin settings). They just released some user management settings recently that were a great step forward but they have to continue developing that. I have no doubt they will get there just not there today.
What problems is the product solving and how is that benefiting you?
Integrating internal applications and spinning up demonstrations with Tray powering example integrations to other systems. The biggest benefit is speed. With Tray I can spin up a demo to a system I have never integrated with in a matter of hours with no code. I was not able to do that before or had to wait for available resources to build out those integrations.
Recommendations to others considering the product:
In your evaluation look at who will be choosing the application and what they will be doing. If this is for an internal IT team, other vendors may look more "mature". If you want a system wide deployment, adoption will be key and Tray.io is a simpler platform to introduce.
Excellent Low-Code Solution
What do you like best about the product?
Simplest IPAAS to set up and learn. We compared a couple different options, and this was the simplest one to set up and get our staff running with. Priced competitively and handled everything we through at it. From integrating with warehouses, customer care, email marketing, billing, data warehousing - all of the software that runs our business.
What do you dislike about the product?
Disliked how version control currently works. They are working on a new version.
What problems is the product solving and how is that benefiting you?
Integrating about 11 different pieces of software to automate our business. The first project provided efficiencies to reduce needed future customer care staff by 8 in the first three months.
Recommendations to others considering the product:
Having a programming background is helpful but not necessary to get started with Tray.io. There are some functions that are not implemented in the pre-built connectors. If you want to use that advanced functionality or integrate with software that isn't already integrated with Tray, some knowledge of API calls (aka, reading the API documentation) is required. Most things do not require in depth technical knowledge.
A necessity to scale your Business
What do you like best about the product?
I love the customization Tray.io provides to its users. They don't try to put the business needs in a box. One size does not always fit all. Each business has various needs and data requirements. Text helpers and number helpers enable me to not have to depend on a 3rd party to send me the right data. It's inevitable that something will fall through the cracks. Tray allows me to be proactive in those situations. The way they handle webhooks is second to none.
A few things I love: Debug (Critical to finding the gaps in automation or human errors when building complex workflows) , Branch Logic, They're far ahead of the curve over something like Zapier in regards to tree logic, UseOutput (Great for quickly mapping data sets to other applications and steps, CUSTOMER SUPPORT! They've always knocked it out of the park....
A few things I love: Debug (Critical to finding the gaps in automation or human errors when building complex workflows) , Branch Logic, They're far ahead of the curve over something like Zapier in regards to tree logic, UseOutput (Great for quickly mapping data sets to other applications and steps, CUSTOMER SUPPORT! They've always knocked it out of the park....
What do you dislike about the product?
At times the app can be clunky. They don't always keep up with all their integration partners API requirements and I sometimes have to ask them to fix a few things. It's unreasonable for them to know everything about all the systems they plug into. But they've ALWAYS fixed it same day once they're aware of it! Their support team and Chat feature is amazing.
What problems is the product solving and how is that benefiting you?
We integrate with lots of various platforms. Tray is the hub of information. I've used it for Reporting, Data Transfer with Webhooks, field sales using a phone number or company name to do a database lookup for contact information. Data cleaning. Marketing Automation (pardot) application enhancements. Real-time slack notifications.
Endless Possibilities
What do you like best about the product?
The support, ease-of-use, limitless possibilities
What do you dislike about the product?
Nothing I can think of at this time, which is a good sign
What problems is the product solving and how is that benefiting you?
We are able to solve many challenges and connect solutions that don't have direct integrations with each other in a way that is easy to manage
Recommendations to others considering the product:
If you can't figure something out, ASK! The support is unrivaled.
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