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Tray.io is a serviceable product, with less than stellar support
What do you like best about the product?
Tray had a reasonably good GUI, and presents itself quite well.
What do you dislike about the product?
Poor documentation, very long development time on feature requests, slow communication with their team. Feels like you arent their priority
What problems is the product solving and how is that benefiting you?
Unclear, we gave tray a good shot but had to switch after a couple of months.
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Over Promise Under Deliver
What do you like best about the product?
Their interface is clean and modern looking.
What do you dislike about the product?
We paid Tray.io to build out our integration, which was estimated to take a few weeks, and after a year they gave up on our project. They had a lot of turn over and we in the end they failed on being able to do the integration.
What problems is the product solving and how is that benefiting you?
Tray.io wasn't able to complete our integration project and they were't able to help with solving our problem. We had to use another vendor.
Recommendations to others considering the product:
Get references from other companies that have completed projects similar to yours.
The best flow app I have ever experienced
What do you like best about the product?
What I like the most at Tray.io is how simply is creating a flowchart, giving us the possibility to integrate any system. The documentation is also simply to read and understand, even for someone who is not a developer, but needs to know a little bit about technology.
What do you dislike about the product?
Sometimes, some integrations are hard to develop.
What problems is the product solving and how is that benefiting you?
Our transactional communication and all integrations with Shopify. We can connect all of our systems, from the logistics till the final tracking communication, bringing and updating all of the status.
Great onboarding and Support
What do you like best about the product?
Tray.io is easy to use once you have the proper onboarding - very powerful tool.
What do you dislike about the product?
Expensive for smaller business - but we appreciate the agreement
What problems is the product solving and how is that benefiting you?
We reduced timelines on data projects for our clients using tray.io
Best iPaaS platform on the market!
What do you like best about the product?
The workflow builder is top-notch and the connector offerings is far greater than any other solution I've worked with. Their embedded product enables our team to efficiently and effectively deliver integrations while significantly reducing the time to market.
What do you dislike about the product?
The documentation is sometimes lagging behind connector updates. Other than that I don't have anything I've disliked so far. The support has been superior to other vendors I've worked with in the past and a vital part of our immediate success with Tray.
What problems is the product solving and how is that benefiting you?
We are integrating third-party applications with our software to enable our users to connect all of their marketing channels. Time to market is the biggest benefit we've realized to this point, we can act on an integration use case request in no time now thanks to Tray!
Powerful Automation
What do you like best about the product?
It is a very powerful automation tool. The support is above and beyond.
What do you dislike about the product?
Documentation makes the learning curve a bit steeper.
What problems is the product solving and how is that benefiting you?
I've integrated WooCommerce with Netsuite to sync the too. It offered me more flexibility than Oracle's suggested in-house alternative
Recommendations to others considering the product:
The documentation falls short. But once you get a hand of it you'll love it. Coming from Zapier it is significantly harder but much more capable.
Say Yay to Tray!
What do you like best about the product?
The tool is simple and easy to learn. The customer service team is very responsive. Jacob Fuller is THE BEST!
What do you dislike about the product?
The documentation is not always current.
What problems is the product solving and how is that benefiting you?
Moving data between SimpleLegal to Coupa/Workday. Workspaces are the BOMB! It makes moving between development and production much easier than moving between environments.
Recommendations to others considering the product:
While the product is very easy to learn and implement, I would still recommend establishing a standard for the design and deployment with your organization.
We tray, and we manage!
What do you like best about the product?
Tray.io's flexibility and the Support Team.
Tray.io is really powerful in terms of connector diversity, and also thanks to their easy way to design workflows: the designer is between too friendly & too complex competitors designers; an excellent balance.
The Support Team is always here to help and always keen to listen to our business cases to see if there are ways to improve the Suite of connectors or even more to offer always more to us & to all on the platform.
Tray.io is really powerful in terms of connector diversity, and also thanks to their easy way to design workflows: the designer is between too friendly & too complex competitors designers; an excellent balance.
The Support Team is always here to help and always keen to listen to our business cases to see if there are ways to improve the Suite of connectors or even more to offer always more to us & to all on the platform.
What do you dislike about the product?
Some tech limitations we need to workaround.
That's basically tied to our business when we have sometimes a huge amount of data to process; we are facing technical limitations directly tied to AWS limitations actually. We always managed to found a workaround to manage to build our workflows, though, and sometimes with the help of the Support Team more than happy to dive into our business cases specificities.
That's basically tied to our business when we have sometimes a huge amount of data to process; we are facing technical limitations directly tied to AWS limitations actually. We always managed to found a workaround to manage to build our workflows, though, and sometimes with the help of the Support Team more than happy to dive into our business cases specificities.
What problems is the product solving and how is that benefiting you?
Offering in-house prebuilt integrations to our clients.
Using the workflows we've built, our customers speed up their onboarding process and avoid spending extra money with 3rd parties or wasting internal team efforts to build their integrations between us and their ERP.
We do maintain the flows from A to Z which is a real advantage when we know sometimes that's really complicated to get partners making some small changes in the code...
Using the workflows we've built, our customers speed up their onboarding process and avoid spending extra money with 3rd parties or wasting internal team efforts to build their integrations between us and their ERP.
We do maintain the flows from A to Z which is a real advantage when we know sometimes that's really complicated to get partners making some small changes in the code...
Tray.io is very proficient in automating our LeadGen processes and it suits our needs perfectly.
What do you like best about the product?
The interface, the pre-built connectors.
What do you dislike about the product?
I can't switch around workflows between workspaces/main and secondary one.
What problems is the product solving and how is that benefiting you?
Our LeadGen processes; our internal procedures regarding bulk prospecting. The workflows save us time, funds and effort.
Tray.IO
What do you like best about the product?
Snake feature to drag and drop for input
What do you dislike about the product?
Sometimes the error shown in the component log is not meaning ful
What problems is the product solving and how is that benefiting you?
Design and Build integration between cloud apps
Recommendations to others considering the product:
Yes
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