Tray Universal Automation Cloud
Tray.ioExternal reviews
155 reviews
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Tray tool helped me to perform good API integrations but few improvements are required
What do you like best about the product?
Tray inbuilt connectors reduce most of the workload for me. And also advanced HTTP request is more useful
What do you dislike about the product?
There is no option to take complete screenshots of workflows.
There is no proper scripting access. Data mapping functionalities need to improve.
Sometimes tool gets overloaded, performance needs to be improved. And there should be a solution to move workflows as a group from one environment to another.
There is no proper scripting access. Data mapping functionalities need to improve.
Sometimes tool gets overloaded, performance needs to be improved. And there should be a solution to move workflows as a group from one environment to another.
What problems is the product solving and how is that benefiting you?
I am trying to build core API integrations for CRM tools. Tool happens to make my work more accessible with defining APIs and setting up authentications
Recommendations to others considering the product:
Tray.io tool is perfect comprehensive tool for small and medium scale businesses
Big Upgrade from Zapier for Business Process Automation
What do you like best about the product?
I love that the UI looks like a workflow map and can naturally expand out horizontally (whereas Zapier and Workato are both very linear and vertical in their UI, making very complicated workflows hard to understand visually)
I love the error handling possibilities and the object routing template that Tray provided our team and that I have been customizing with their support.
I love the way Tray handles version history and allows for keeping a workflow online even if you are making small live changes to it.
I love that Tray has a bit more of a technical feel but is still simple for someone with no code experience to be the admin.
I love the error handling possibilities and the object routing template that Tray provided our team and that I have been customizing with their support.
I love the way Tray handles version history and allows for keeping a workflow online even if you are making small live changes to it.
I love that Tray has a bit more of a technical feel but is still simple for someone with no code experience to be the admin.
What do you dislike about the product?
I wish Tray allowed for more folders/organizing of workflows beyond just Organization and Personal folders.
I wish Tray allowed data manipulation at the field level like in Workato instead of having to add formatting steps in the workflow separately)
I wish Tray had a more robust self-driven learning portal to become a Tray power user.
I wish Tray allowed data manipulation at the field level like in Workato instead of having to add formatting steps in the workflow separately)
I wish Tray had a more robust self-driven learning portal to become a Tray power user.
What problems is the product solving and how is that benefiting you?
We were using zapier for a core business process automation that runs across four different tools in our tech stack, and we hit the ceiling of what could be done and done well / adequately.
Big upgrades included moving steps around in the flow, instant trigger, many more conditional options for automation, and more.
Big upgrades included moving steps around in the flow, instant trigger, many more conditional options for automation, and more.
Very Powerful Tool, Constantly Improving Support To Help Utilise It
What do you like best about the product?
The ability to integrate with anything that has API documentation, as well as the 100's of prebuilt connectors. There has not been a more universal tool to improve our back office operations than this.
What do you dislike about the product?
We were previously located outside of their support office timezone. This meant requests for support were quite delayed and could drag over a day or two. Tray have since rectified this and I am sure we will see quicker solutions and training to help us understand everything the product can do for us
What problems is the product solving and how is that benefiting you?
We have automated nearly all of our backend operations, allowing us to spend time on solving bigger problems as opposed to being tied down in operational filler.
Recommendations to others considering the product:
If you have the beginnings of technical knowledge and the ability to think creatively on how to build out an automated flow - You will save so much time that you will have to start pretending you're working. The HTTP Clients and the documentation around how to use API calls will mean you build your connectors for most, if not all, the software you may already use without needing a developer.
Really good for integrations
What do you like best about the product?
Integrations with Facebook, Google, Zoom and Salesforces
What do you dislike about the product?
The integration with Sql Server. It can be more intuitive
What problems is the product solving and how is that benefiting you?
I have done some integrations with Salesforce and update some objects like Contact.
Recommendations to others considering the product:
That it is really good to catch events from multiple sources.
Great tool to offset missing features of other services
What do you like best about the product?
The interface is fairly easy to use and has a lot of capability. The company is also very helpful when you get stuck or need help. I've used Tray.io at 2 companies now and it's allowed me to offload previous manual tasks to Tray.
What do you dislike about the product?
It can take a little bit of time to use Tray in the way that works best. My initial workflows were very simple and I still don't fully grasp some of the more advanced functionality.
What problems is the product solving and how is that benefiting you?
Reducing the number of manual tasks performed by IT or other business teams. It is also helpful with offboarding as some services don't have automatical deprovision via SCIM.
Automation without coding
What do you like best about the product?
Tray.io allowed me to automate processes without coding. Just using the user interface I was able to retrieve and send information making HTTPS requests calling APIs, create Slack interactions to send messages and gather answers, and maintain data up to date in different systems previously isolated.
Presenting the workflow visually also helps others to understand it and modify it.
Presenting the workflow visually also helps others to understand it and modify it.
What do you dislike about the product?
When becoming an advanced user, the UI may be perceived as slow. There are some UI improvements that need to be in place to make it easier to navigate big workflows. The ability to collapse and expand loops would be appreciated, and having more granular access controls would allow sharing workflows with the appropriate people.
What problems is the product solving and how is that benefiting you?
I was able to automate documentation management reviews and approvals bringing together Slack, Emails, Confluence, and Jira.
I created a training through Slack relying on Slackbot interactions, guiding the users and presenting them information according to the interactions.
I was able to dump and process large datasets that were accessible through APIs.
Enriching information is also possible and quite important when dealing with incidents.
I created a training through Slack relying on Slackbot interactions, guiding the users and presenting them information according to the interactions.
I was able to dump and process large datasets that were accessible through APIs.
Enriching information is also possible and quite important when dealing with incidents.
Easy to use. Great resources to get started. Most importantly highly effective.
What do you like best about the product?
Intuitive design and great integration choices
What do you dislike about the product?
There are not as many integrations choices as needed.
What problems is the product solving and how is that benefiting you?
Tray.io has helped us streamlines our workflows for Finance, Customer Suppot, and Development
Great tool for connecting applications
What do you like best about the product?
Tray's UI is easy to understand but robust enough to create the necessary connections between your applications. The interface that you use to build out your workflows is both intuitive and friendly to your eyes. The support team there has been very helpful with getting my workflows set up and debugged.
I'd also like to call out the Tray academy which has some useful videos set up to get you up. It starts with the basics and gets more advanced with so much information available for you to self-serve.
By learning this tool, you'll gain an understanding of APIs in general and be able to connect to a variety of APIs.
I'd also like to call out the Tray academy which has some useful videos set up to get you up. It starts with the basics and gets more advanced with so much information available for you to self-serve.
By learning this tool, you'll gain an understanding of APIs in general and be able to connect to a variety of APIs.
What do you dislike about the product?
The learning curve can be a bit high without support but they have a decent amount of help articles to make up for it. If the interface does not map to current aspects of an API you want to connect with, you may need to wait for Tray to update their connection with said API.
What problems is the product solving and how is that benefiting you?
When certain integrations between applications don't support your use case, you can use Tray to custom build your integrations directly with the applications API. Tools like Zapier can help with creating connections between applications but they are nowhere near as robust as something like Tray. The amount of events that can be created + customizable workflows is endless.
Recommendations to others considering the product:
Definitely check out the Tray.io community and academy to get a lay of the land.
Easy to use with powerful results
What do you like best about the product?
UI is clean and simple; there are so many connectors that are valuable
What do you dislike about the product?
for some of the features, if you do not understand how APIs work, you need to do a lot of self-learning
What problems is the product solving and how is that benefiting you?
connecting enterprise platforms with custom solutions - I don't need to rely on certain products just because they have an integration with XYZ
Great automation tools
What do you like best about the product?
The system has a powerful set of tools for interacting with APIs. So far I have been able to accomplish everything I set out to do with it.
What do you dislike about the product?
The price is relatively high for our use case. There are some buggy issues here and there where nodes dont work as expected. Also, support is slow to respond now that we are live. During our trial, support was very responsive and participative. That set expectations pretty high. Makes sense why that would have to change, though.
What problems is the product solving and how is that benefiting you?
We use tray to interact with third party APIs to accomplish several different goals. One of the integrations we have built is directly responsible for revenue generation. We also use it to push reporting data to decision makers via Slack.
Recommendations to others considering the product:
Spend time during your trial to get a working POC. That's the only way to know if it will meet your needs.
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